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Shangri-La Hotel, Dubai

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#64 of 534 Hotels in Dubai
Certificate of Excellence
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Shangri-La Hotel, Dubai
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1,704 Reviews from our TripAdvisor Community

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Showing 1,436: English reviews
Greenwich, Connecticut
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 21, 2015

This hotel rates high when it comes to rooms, pool/bar area and views. It's one drawback is that it's not within walking distance to anything worthwhile. However, taxis are reasonable in Dubai. The restaurants are a bit pricey.

Helpful?
2 Thank CP9mm
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. Your comments are very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel,... More 

Melbourne, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 20, 2015

Stayed at the Shangri-La Dubai for four nights on the way back home from a long holiday, and should have stayed longer as this hotel was one of the best we have ever stayed in. Right from the start the reception staff were very helpful and accommodating, without asking we were upgraded to a higher room with a great view... More 

Helpful?
4 Thank Steve S
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to share comments of your experience on Tripadvisor. We are delighted to learn about your kind compliments which we will share with all our colleagues. We look forward to welcoming you back in the not too distant future.... More 

Sheung Wan, China
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 19, 2015 via mobile

Nice room with kitchenette . Hotel staff very accommodating especially when I check in into the room with kitchen rubbish not clear ,pungent smell and room not clean the next day .Be careful of the huge bed headrest attached to the wall Ever came off before and nearly injured the houseguest . Breakfast was heaven ,lots of food and international... More 

Helpful?
3 Thank isssssss
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking your precious time to write about your experience. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are grateful for your patronage and look forward to welcoming you back to Shangri-La Hotel, Dubai in the near future. Yours sincerely, Antoine Babin,... More 

Redditch, United Kingdom
Level Contributor
140 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed October 18, 2015 via mobile

We stayed at this hotel for 4 nights and the stay was great! The staff were so helpful and polite.. The room staff went above and beyond and the room was always immaculate. We stayed on the 38th floor and the view was amazing. The hotel had a great view of the Burj Khalifa- especially from ikandy ( the pool... More 

Helpful?
9 Thank EV2310
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to learn that you enjoyed your stay with us and that you award us with such a remarkable rating. We are looking forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With Best... More 

Singapore
Level Contributor
70 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed October 17, 2015

As the title indicates, this is a great business hotel. However, I spent 3 vacation days with my wife and daughter there. Check in was smooth and friendly, as expected from any Shangri La property. We were allocated a "Studio suite" in order to accommodate the extra bed for our daughter. Rooms are clearly dated, can't recall having been in... More 

Helpful?
5 Thank Notsofar
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear your positive feedback about our hotel facilities and services. It is our privilege to be of service to you and we are looking forward to welcoming you back at the Shangri-La Hotel, Dubai in near future. With kind regards,... More 

Miami Lakes, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 17, 2015

We wanted to extend a special thank you to a group of employees at this hotel which made our stay a very memorable one. These employees went beyond the call of duty everyday I witness this with my husband and myself and other guests on a daily basis for 4 days while we were in house. What an asset to... More 

Review collected in partnership with shangri-la.com

Helpful?
7 Thank Prell17
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you very much for staying at the Shangri-La Dubai and for posting your positive review on Tripadvisor. It is very kind of you to award us with such complimenting comments and we are glad indeed to know that you did enjoy your stay at our hotel. Your appreciation to Christine, Nikko, Batrice, Mohammed, Fifa, Fazweyya, Fatima, Remi... More 

Canton of Aargau, Switzerland
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 17, 2015

Everybody friendly and helping. The whole team was extremely courteous. I wished to get a similar service anywhere else! Top restaurants. The Vietnamese and the Indian restaurant are fantastic! Best choice to finish our holidays.

Review collected in partnership with shangri-la.com

Helpful?
7 Thank patrikbun
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your stay. We appreciate that you found our overall products and services to your pleasure, especially the Hoi An and Junoon restaurant. It is our privilege to be of service to you and we are looking forward to welcoming you back at the Shangri-La Hotel,... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 15, 2015

Really best hotel I never stay. All staff was wonderful. Horizon club was wonderful. I stay a week with wife and believe me one of best experience of my life. Pool are good. Bed and pillows was perfect,

Review collected in partnership with shangri-la.com

Helpful?
5 Thank wmaxtv
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to share comments of your experience on Tripadvisor. We are delighted to learn about your kind compliments which we will share with all our colleagues. We look forward to welcoming you back in the not too distant future.... More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 15, 2015 via mobile

The hotel is very well situated, big rooms and space for clothes. Latest gadgets are available ( flat quality screen, good Internet connection...). The bed is very comfortable and the mini bar full of candies. It's one of my favorite hotels in Dubai and the housekeeping does a great job.

Helpful?
5 Thank Mehdi J
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking your precious time to write about your experience. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are grateful for your patronage and look forward to welcoming you back to Shangri-La Hotel, Dubai in the near future. Yours sincerely, Gerhard Hecker More 

Whitstable, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 15, 2015

The hotel is amazing. I am unable to fault anything. The food, and service were excellent. We stayed on the club floor ( Horizon floor). This gave us access to a separate gym and swimming pool and also food and drinks in the lounge. It is worth the money as we did not have to eat anywhere else. There is... More 

Helpful?
6 Thank familysilver
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear your positive feedback about our hotel facilities and services. It is our privilege to be of service to you and we are looking forward to welcoming you back at the Shangri-La Hotel, Dubai in near future. With kind regards,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $147 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Agoda, Shangri-La Hotels and Resorts, Hotels.com, Priceline, Travelocity, Odigeo, Expedia and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#45 Spa Hotel in Dubai
#61 Business Hotel in Dubai
#63 Luxury Hotel in Dubai
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