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Shangri-La Hotel, Dubai

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#66 of 534 Hotels in Dubai
Certificate of Excellence
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Shangri-La Hotel, Dubai
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1,704 Reviews from our TripAdvisor Community

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Showing 1,436: English reviews
kuwait city
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

we was in this beatiful hotels one week back from first day until last day everthing was good from reception , staff rooms the breakfast was so delicious and services there was nice my first choice next visit

Helpful?
Thank 585ali74
Level Contributor
9 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

From the moment we arrived we were looked after incredibly well. We upgraded very cheaply to a club room. There was a cake and Swan towels for our anniversary. I almost think the staff are psychic because if you even hint that you need something they are on standby to help. Location is great, regular free shuttle service to dubai... More 

Helpful?
Thank Jokerhonour
Atlanta, Georgia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had a wonderful stay at this hotel,The amenities are excellent and outstanding staff. During my brief stay, so many of the staff made me feel welcome and were very helpful. From the moment I arrived I was welcomed by staff who gave me a great Suite room with a bowl of delicious fruit also gave me so many helpful tips... More 

Helpful?
Thank Sreegopi
London, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

LOCATION It's along Sheikh Zayed Road, which is like the main road in downtown Dubai. However, you will still need to take a cab. It's about 10 mins away to Dubai Mall and will cost you up until 20 dirham on a cab depending on the traffic. It was still on refurbishment when I was there but check in and... More 

Helpful?
Thank Farhanah D
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Farhanah D, Thank you for taking time sharing your feedback and appreciate your comment on our location. It will be my pleasure to share your thoughts with the reception desk colleagues in recognition of their hard work and dedication. We look forward to welcoming you back to Shangri-La Hotel, Dubai on your next visit and thank you for your... More 

Melbourne, Australia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Exquisite service, upgraded when we arrived to Horizon Club. The fact that the the hotel was in the middle of renovations would never have been known unless you you had been a regular visitor. The staff at all levels were extremely courteous and helpful. Nothing was too much. The housekeeping was impeccable.

Helpful?
Thank JaneMcC58
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear JaneMcC58, Thank you for your wonderful comment. I am delighted to learn that you enjoyed your stay with us and was indeed our pleasure to take care of you. It is always rewarding for our colleagues to receive excellent feedback from our guests and I have shared it with the team. We look forward to welcoming you back to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed in a Burj Khalifa view King size room and it was wonderful, had a view of BK. The bathtub and shower were big enough, the toilet area was also spacious. The bed was very comfortable. The staff are great here too, and they have a shuttle across the road to Dubai mall! I'll definitely be back here. You... More 

Helpful?
Thank Simmy V
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Simmy V, Thank you for taking the time to share your feedback. We appreciate that you found our overall products and services positive during your recent stay. I am more than glad to share your compliments with our team members, who will be delighted to be recognized. It is our privilege to be of service to you and we... More 

Johannesburg
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Everything you would expect from the Shangri La ... Breakfast selection the best in the world . Location central and close to metro making it easy to get around. I would definably recommend this to anyone

Helpful?
Thank Mohammed E
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Mohammed, Thank you very much for posting your review on TripAdvisor. We are glad to hear that you had a wonderful experience whilst staying with us. Your positive feedback about our breakfast varieties and location is highly appreciated. Thank you for your recommendation and we do look forward to welcoming you back to Shangri-La Hotel, Dubai in the future.... More 

Cairns, Australia
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the time we were met at the airport, to our transfer to the hotel and the staff at the hotel - the service was outstanding and just amazing. Warm friendly smiles and greeting, nothing was to much and all our expectations were exceeded. Rooms were spotlessly clean and immaculately presented. Overall a first class establishment.

Review collected in partnership with shangri-la.com

Helpful?
Thank Lance M
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Lance M, We are happy to read that you enjoyed your stay with us. We are delighted to hear of your positive feedback about our service and facilities. It will be my pleasure to share your thoughts with the team in recognition of their hard work and dedication. We look forward to welcoming you back to Shangri-La Hotel, Dubai... More 

Turin, Italy
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good location (15 minutes by taxi from Dubai airport and 10 minutes to Dubai Mall and Burj Khalifa). Big apartament. Complimentary wifi. Too expensive breakfast (You can have it at Starbucks at 300 m without crossing the road). Almost clean.

Helpful?
Thank Dado2007
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Dodo2007, Thank you for your very kind note following your recent stay. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are grateful for your patronage and look forward to welcoming you back to Shangri-La Hotel, Dubai. With best regards, Craig Cook, Resident Manager More 

Porto, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

It's a fine hotel with several pitfalls. We arrived to the breakfast saloon close to the ending period and they told us that we would have only 2 minutes to have breakfast. It's preferable to shorten the time period and let the guests having breakfast quietly. Although our apartment was on the 23rd floor, we still listen the noise of... More 

Helpful?
Thank Luis704
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Luis704, Thank you for taking the time in sharing your feedback on TripAdvisor. I am concern with your recent, experiences concerning your breakfast subsequent experience of noise nuisance and incomplete set up of room as previously requested, during your stay. We are sorry that we did not live up to your expectations on this occasion and would sincerely appreciate... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $147 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Hotwire, Booking.com, Odigeo, Priceline, Shangri-La Hotels and Resorts, Travelocity, Expedia and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#46 Spa Hotel in Dubai
#61 Business Hotel in Dubai
#64 Luxury Hotel in Dubai
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