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Shangri-La Hotel, Dubai

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#74 of 537 Hotels in Dubai
Certificate of Excellence
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Shangri-La Hotel, Dubai
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1,752 Reviews from our TripAdvisor Community

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Showing 1,477: English reviews
Munich, Germany
1 review
5 of 5 stars Reviewed yesterday NEW

city tour, burj khalifa the top, dubai mall, all is near and you must see it, taxis are cheap, sightseeing, the hotel sevice was excellent, the water fontanes and the lights in the night have to be seen

Review collected in partnership with shangri-la.com

Helpful?
Thank simoneo378
Iran
Level Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed in this hotel for three nights. The main entrance is under renovation and you should enter from a small door in the back. The reception is in 3rd floor and small in size but the staff try their best to help guests feel comfortable. The rooms are very beautifully designed and you have complimentary water(no limitation), coffee, tea... More 

Helpful?
Thank parsiIran
London, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our room was clean and large and had a speaker in the shower so you could listen to music playing on the tv. We had a view of the burj khalifa. The décor is nothing that special but comfortable. The service was amazing and enjoyed breakfast. Resturants a little too pricey for us. Pool area was good to lay out... More 

Helpful?
Thank ashley459
Emirate of Abu Dhabi, United Arab Emirates
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stylish Hotel near Sh. Mohammed Road, all services, valet parking, not too far from Burj Chalifa Typical 5 Star Hotel, silent, various options, height price level like nearly all Dubai Hotels...will change with more new capacity before 2020

Helpful?
Thank Roland S
Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel many times now due the high level of service. Every Time I have come here the staff have given a warm welcome. Every Time I pass them In the hotel all smiles I can name many but Mohan at the gym area and Flor at housekeeping also the team in the Horizon Club 👏🏽👏🏽credit... More 

Helpful?
Thank zia b
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Zia B, We are happy to read that you enjoyed your stay with us. We are delighted to hear of your positive feedback about our service and facilities. It will be my pleasure to share your thoughts with the team , special mention to Mohan, Flor and Horizon Club team, in recognition of their hard work and dedication. We... More 

London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had an amazing stay at this hotel. Even though they are in the middle of a renovation, that did not deter the excellent customer service they provided throughout. They allowed me to check in to my room 4 hrs early as I arrived in Dubai after 8:00am and the amenities were just great. Breakfast was a great variety and... More 

Helpful?
1 Thank ANE1986
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Ane1986, Thank you for taking the time to share your experience. It is appreciated to hear that you found your stay positive. It is always rewarding for our colleagues to receive positive words from our guests. We look forward to welcoming you back to Shangri-La Hotel, Dubai in not too distant future. With best regards, Craig Cook, Resident Manager More 

Riyadh
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Bad experience I'll not do it again , immature hotels , immature staff , bad cold breakfast , not even a 3 star hote Elevators is reserved on the night for the night club customers not for the resident you will have to wait for 20 to 30 min. In the queue to use the elevator whil the club customer... More 

Review collected in partnership with shangri-la.com

Helpful?
1 Thank garnilaba
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Garnilaba, Thank you for taking the time in sharing your feedback on TripAdvisor. I read your review with great concern with regards to our hotel, dining experience, colleagues and subsequent unfortunate elevator queue during your stay. We would sincerely appreciate you giving us an opportunity to redeem ourselves. Your comments have all been noted and have been discussed at... More 

Singapore
Level Contributor
80 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this hotel for it's view from it's 42nd floor pool spa deck. I was told by a friend who frequently photographs from there that they allow guests to go up for sunrise and the public for sunset. Unfortunately they would not let me up at sunrise and I checked out after that. Other than that everything is as... More 

Helpful?
Thank Emily W
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Emily W, Thank you for taking the time in sharing your feedback on TripAdvisor. It is through valuable guest feedback that we are able to continuously improve our standards. Your comment regarding your request for taking a shot of sun rise and sunset have been noted and will update your profile accordingly to assist you on your next visit.... More 

Birmingham, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We stopped for two nights on the way to Japan. We where on the horizon club Delux was really an experience of a life time. We where treated like royalty. The location is more down town so you was closer to the markets etc the hotel was amazing, being in the horizon club you where entitled to the in door... More 

Helpful?
Thank Valrose B
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Valrose B, We are happy to read that you enjoyed your stay with us. We are delighted to hear of your positive feedback about our service and facilities. It will be my pleasure to share your thoughts with the team in recognition of their hard work and dedication. We look forward to welcoming you back to Shangri-La Hotel, Dubai... More 

United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is one of my favourite place in Dubai. The location of the hotel is wonderful near citywalk and near Dubai Mall , rooms are very clean and hotel services are perfect. This is second time for me with shangri-la Dubai.

Helpful?
Thank Sns3155
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Sns3155, Thank you for your comment posted in TripAdvisor. We are delighted to learn of your wonderful stay with us. It is our pleasure to take care of you. We look forward to welcoming you back on your next visit to visit our newly renovated property to you. With best regards, Craig Cook, Resident Manager More 

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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One Bedroom Suite with Sea View (78)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $177 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Hotwire, Hotels.com, Odigeo, TripOnline SA, Priceline, Agoda, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#50 Spa Hotel in Dubai
#61 Business Hotel in Dubai
#72 Luxury Hotel in Dubai
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