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Shangri-La Hotel, Dubai

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#15 of 540 Hotels in Dubai
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, Dubai
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308 Reviews from our TripAdvisor Community

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Showing 269: English reviews
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Zurich, Switzerland
Reviewed yesterday NEW

Stayed there with my wife, but without kids this time.....and it was a great choice for a city trip! Everything was just great. The service, the comfort.... just everything. Specially the breakfast experience and the friendliness of the staff has to be mentioned. We were at Burj el Arab and were disappointed because the Shangri-La was much better...

Review collected in partnership with shangri-la.com
1Thank chapinalpino
Halifax, United Kingdom
Reviewed yesterday NEWvia mobile

We originally booked a horizon club room and upon arrival we chose to upgrade to a suite overlooking the burgh khalifa. We were not disappointed it was pure luxury. The staff try to accommodate you in every way. I would highly recommend this hotel. The 42nd floor is also an added bonus with an exclusive sun bathing area, gym and...

1Thank ColandKim4
Oslo, Norway
Reviewed 3 days ago NEW

We stayed in a one bedroom suit with access to horizon club. The check in at the desk took too long time, we arrived with to infants at midnight and waited for 10 minutes - which I considered was too long time. I got the information that you could check in at the hotel room when you have booked a...

Review collected in partnership with shangri-la.com
Thank marjanfa
Reviewed 3 days ago NEWvia mobile

Yes they did it again, as usual, the Horizon club has demonstrated again that they are a solid team of professionals, worthy of the trust I have always put in them. Fahad the Hotel manager never falls short of providing the best of service at all times, supported by Archena Nair from Horizon club and her lovely new manager, you...

Thank Haitham B
Reviewed 3 days ago NEWvia mobile

Great hotel with a good price/service ratio. Phantastic Restaurants, especially the poolbar IKandy are a place to be. Nice rooms with view on the financial district or the jumairah area. Cool gym area. Well maintained and very good and educated staff. Try out the private trainings or a group class! Relax in the sauna or enjoy a massage!!!

2Thank Benno I
Milano, Italia
Reviewed 4 days ago NEW

I have been staying at this hotel every year since at least 2010. It's nice and enjoyable, well located with the metro, excellent restaurant, excellent service overall. Highly likely that I'll be staying there again.

Thank Agoefilo
Guildford, United Kingdom
Reviewed 5 days ago NEW

Quite stunning views of the other sky scrapers. Room was clean and a bit OTT for 1 person. Service wasn’t as good as it could have been in the eating area – bit slow off the mark, especially when bringing eggs at breakfast. The variety of curries I thoroughly enjoyed. As we were on a business trip we made good...

1Thank Rodney D
Reviewed 5 days ago NEWvia mobile

We stayed for a week just this month and could not fault our stay at Shangri-La in the slightest. Staff everywhere in the hotel are the most polite and friendly they could be - particularly concierge staff who are so lovely and caring. The hotel is huge, with a stunning entrance area, where you can see Dunes Cafe, Shang Palace,...

2Thank Aislingbyrnex
Reviewed 6 days ago NEW

I'm currently at the Shangri-La for a corporate event, and have to say that the level of service here is exceptional. Staff are warm and attentive, with smiles all around, not to mention extremely polite. Also, If management are reading this, please give my regards to the chef, as the lunch menu was absolutely delicious.

Thank OVOAlmeida
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear OVOAlmeida, Thank you for your positive feedback related to your recent stay. Your comments about our services, facilities and colleague efficiency are very much appreciated. I will convey your commendation to the entire team. It is indeed a pleasure to take care of you and I look forward to welcoming you back to Shangri-La Hotel, Dubai on your next...

Toronto, ON
Reviewed 1 week ago NEWvia mobile

I rarely stay in 5 star hotels, so I was excited for a long weekend adventure in Dubai. The Shangri La is situated on a busy road, within (not easy) walking distance of the Dubai Mall. Dubai is decidedly not a walking city. While I managed to decode a route to the mall that had me traversing several busy roads,...

Thank TravellerfromTO
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear TravellerfromTO, Thank you for your positive feedback during your previous stay. Your kind comments regarding in-room amenities, fantastic city view and colleagues are appreciated as we continue to strive to improve our services and offerings. It is indeed a pleasure to take care of you and I look forward to welcoming you back to Shangri-La Hotel, Dubai on your...

Questions? Get answers from hotel staff and past guests. Ask a question

798 photos of this hotel

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All Traveler Photos (162)
View from Room (16)
Hotel & Grounds (7)
Room/Suite (14)
Pool/Beach Area (6)
Dining (3)
Bathroom (6)
Videos (1)
Other (109)

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2-Bedroom Apartment with Burj Khalifa View (124)
Amenities (84)
Deluxe Room with Burj Khalifa View (54)
Executive Studio with Burj Khalifa View (59)
Horizon Premier Room with Burj Khalifa View (68)
One Bedroom Suite with Sea View (78)
Pool (20)
Dining (58)
The Hotel (41)

Management photos: Courtesy of the property manager

All Management Photos (50)
Hotel & Grounds (13)
View from Room (1)
Pool/Beach Area (3)
Dining (17)
Business Center/Function Rooms (2)
Room/Suite (13)
Other (1)
Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $191 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Hotwire, Hotels.com, Orbitz, Travelocity, Priceline, Agoda, Cancelon, Jetsetter, TripOnline SA, Evoline ltd, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#11 Spa Hotel in Dubai
#14 Luxury Hotel in Dubai
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#61 Business Hotel in Dubai
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel, Dubai staff and other travelers.
45 questions
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See all questions (45)

Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Definitely worth upgrading to the Horizonb Club Level”
johnt673, 1 week ago | Read review
“The best views are from rooms on higher floors.”
WesleySmits93, 1 week ago | Read review
“Views from either side of the hotel are wonderful, sea views on one side and the always impressive Burj Khalifa on the other.”
kevinhB8155FR, 1 week ago | Read review
“Ask for a corner room for best views of the city”
  • View from the room at night
antoinebuchet, 2 weeks ago | Read review
“Book the horizon club level rooms”
  • Sunrise view of the rooftop terrace
  • View from the rooftop terrace
  • Another view of the rooftop terrace
winstons670, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question