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Shangri-La Hotel, Dubai

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Sheikh Zayed Road, Trade Centre 1, Dubai United Arab Emirates
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1817)
Room & Suite (455)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, Dubai
Updated 10/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#137 of 733 hotels in Dubai
Location
Cleanliness
Service
Value
Shangri-La Hotel, Dubai is an ideal starting point from which to discover the city’s dynamic energy. Strategically located on Sheikh Zayed Road, minutes away from The Dubai Mall, Dubai International Financial Centre (DIFC) and City Walk, the hotel offers 302 spacious rooms and suites with stunning views of the Downtown Dubai skyline or the Arabian Sea. Asian-inspired dining options and a pool offering unobstructed views of the Burj Khalifa complete the experience.
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Room & Suite (455)455
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Free shuttle or taxi services
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Children's television networks
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun loungers / beach chairs
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Radio
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Russian, Arabic, Chinese and 2 more
Hotel links
Special Offer:10% off Room Rate

Location

Full view
96Great for walkers
Grade: 96 out of 100
137Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
2,308Reviews172Q+A100Room tips
Traveler rating
  • 1,966
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  • 18
Time of year
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Popular mentions
Charmaine Filipinas wrote a review Nov 2020
6 contributions
+1
From the elegant scent,friendly and warm staffs up to the sophisticated ambience of the hotel. This is a highly recommended place to stay and a cozy relaxing environment.Overall,will surely come back on our future staycations as this is a great experience worth to return for.
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Date of stay: November 2020Trip type: Traveled with family
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded 3 days ago
Dear SenyoritaCharmina, Thank you very much for your patronage at Shangri-La Hotel, Dubai and taking your precious time to post your review on TripAdvisor. We are very happy to read that you enjoyed your time throughout your stay at the hotel. Your generous thoughts about our warm welcome, hotel’s ambiance and our services are very rewarding. It is through valuable comments such as yours that we are able to keep ourselves highly motivated to delight our guests all the time. Thank you for your kind words and recommendation, it was indeed our pleasure and privilege having you with us and being at your service. We certainly look forward to welcoming you back again at Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager
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roopalig845 wrote a review Nov 2020
Mumbai, India27 contributions4 helpful votes
We stayed at the Shangri-La,Dubai from the 7th -13th of nov! This was our first trip out of Mumbai post being stuck indoors due to Covid..with the entire family looking forward to this break! Our stay at your hotel started at not a very positive note..since we were booked at the suite & an adjoining room..but we were very unhappy with the cleanliness & hygiene standards of the room & were ready to move to our regular stay hotel the Taj, Dubai! However, The duty manager Mr Rifshaz Refai came & met us & was apologetic when he saw the state of the room & showed us some other opinions we could move into..unfortunately none of them suited us because we needed adjoining rooms as we were travelling with kids! However, he really did try hard & we finally decided that they would do a deep cleaning of the current room we were in& we would stay! With this sorted & a friend taking the kids out for dinner..we decided to head out to Nammos for a quiet meal but unfortunately no table was available! That’s when my husband spoke to Rifshaz..& he was kind enough to open the balcony bar of the hotel..they served us drinks & starters ( the ever smiling Putri from Bali served us with a smile)..the view was absolutely fabulous! This was the most memorable evening of our holiday & all our disappointment was more than made up for! Would just like to say a big thank you to Rifshaz for his patience & fabulous service! We truly had a memorable holiday thanks to him & certainly look forward to visiting again soon!
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Date of stay: November 2020Trip type: Traveled with family
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded 1 week ago
Dear roopalig845 I would like to thank you for taking your precious time to write and share your d positive review on TripAdvisor, following your patronage at Shangri-La Hotel, Dubai. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are happy to read that we have made your stay memorable. We are indeed delighted to learn that despite the regrettable flaws occurred at the time of your arrival, our hardworking colleagues, especially Rifshaz was able rectify the issues and ensured to meet your expectations in terms of your stay quality. Thank you for your kind words and compliments shared towards our hospitality and teams’ exceptional service. At Shangri-La, our dedicated and experienced colleagues cater to the needs of guests with utmost care, and services are rendered straight from the heart. We will be delighted to share your praises with both Rifshaz and Putri who in return, will be very happy knowing their efforts are recognized. It was indeed our pleasure to take care of you. We all look forward to having you and your family to stay with us again and warmly welcoming you back at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel General Manager
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Saleh A wrote a review Nov 2020
1 contribution
I have checked in for one night , it was an excellent experience at shangrila hotel dubai , excellent view , the lobby is very nice , i am really very happy and i will come back , special thanks to seoudi at the reception and the great smile
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Date of stay: November 2020Trip type: Traveled with family
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded 1 week ago
Dear salehaJAlhashmi, Thank you very much for sharing your feedback on TripAdvisor following your recent stay at Shangri-La Hotel, Dubai. We are delighted to know that you had an excellent experience and our colleagues’ hospitality made you feel welcome. Our team are the true assets of our company where each and every person aims to provide the service truly from the heart. It will be my pleasure to share your compliments with Mr. Seoudi. We look forward to welcoming you back again at Shangri-La Hotel, Dubai in the near future. Best regards, Hakan Ozel General Manager
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Shehani Fedrick Pietersz wrote a review Nov 2020
1 contribution
Dear Team Shangri La, Me and my husband visited Shangri La Dubai on 20th for one Night. From the moment we checked in.. we were warmly welcomed by the front desk staff. When we entered our room we were delighted. Everything was arranged beautifully also with the mesmerising view, our day was made! The crew has decorated beautifully for our anniversary. Thank you for decorating it. Job well done ! Later when we came back for afternoon tea, we were served well by Ayoub and team. Should mention that they always had there eyes on each and every guest. We noticed that they served the guests equally which was surprisingly amazing! Only word that comes to my mind when it comes for the afternoon tea is DELICIOUS! ♥️ Then we came back for the Happy hour, again we were well served by the team.Had a great time. Again the food was yummy... ♥️ We came down for breakfast and we were warmly welcomed by Imie and Nazhifa. Girls did an amazing job making us comfortable. Our food were served immediately once ordered by Pradeep and food was delicious and magnificent Turns our pradeep is a Sri Lankan as we are Sri Lankans too, we had chit chats with him but he never forgot to do his job. He made us comfortable while also attending for other needs and wants of guests. After some time chef Sarath visited us, since he is also a Sri Lankan, we were so proud to see him in his place. He also talked with us and made us more comfortable.All of them were down to earth. When we were chatting with Pradeep and Sarath, we simply told them that we came for our Anniversary.. and after sometime there was a lovely surprise by Imie, Nazhifa, pradeep and Sarath.. they bought a cake and sang happy anniversary for us which totally melted our heart.. thank you team! It was truly memorable!! You guys truly made our first anniversary amazingg♥️ Thank you Shangri La for the awesome service! Wish you all nothing but the best for the awesome service you guys give! Good luck!
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded 1 week ago
Dear Shey_Fed, Thank you very much for your choosing Shangri-La Hotel, Dubai for your recent stay and taking your valuable time to post your excellent feedback on TripAdvisor. First and foremost, allow me to congratulate you with your wedding anniversary. We wish you a lifetime of love and happiness! We are thrilled to learn that you had an excellent experience whilst staying with us and were very satisfied with our products, as well as services rendered by our friendly colleagues. Our people are the true assets of our company where each and every person aims to provide the true hospitality service straight from the heart. I am delighted to learn that our colleagues who you have mentioned about were able to make your special occasion a memorable one. Thank you for your compliments and kind words, they will all be delighted to be recognized in such a superb manner. Our heartfelt gratitude for your patronage, it was a great privilege for us to be at your service throughout your visit. We are looking forward to welcoming you back again at Shangri-La Hotel, Dubai in the near future. With warm regards, Hakan Ozel General Manager
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Lara R wrote a review Nov 2020
1 contribution
Amazing hotel and staff specially Mohamad abed Al Hamid and good service and rifshaz regain he's a good person everything is amazing the place and room service and the location all is different the other hotels I bake here next time and time
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Date of stay: November 2020Trip type: Traveled on business
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Response from Hakan Ozel, General Manager at Shangri-La Hotel, Dubai
Responded 2 weeks ago
Dear Ms. Lara, Thank you for taking your precious time to write and share your experience with us on TripAdvisor. We are thrilled to learn that you had a superb stay with us and were pleased with our hospitality and services. Thank you for your kind remarks shared towards our colleagues Mohammad Hamid and Rifshaz. Our colleagues are our most valuable assets, and it is through their efforts only that we accomplish service excellence and delight our guests each and every time. They both will be grateful to be recognized in such a wonderful manner. Thank you indeed for your positive feedback and compliments. It was a great privilege having you stay with us and taking care of you. We look forward to welcoming you back again here at Shangri-La Hotel, Dubai in the nearest future. With best regards, Hakan Ozel General Manager
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PRICE RANGE
$122 - $273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel dubai, shangri la dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Trade Centre 1 / Dubai International Financial Centre (DIFC)
NUMBER OF ROOMS
302
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Frequently Asked Questions about Shangri-La Hotel, Dubai
Which popular attractions are close to Shangri-La Hotel, Dubai?
Nearby attractions include Blue Waters Marine (0.01 miles), Madouk Nights (0.2 miles), and Mantis Dubai (0.3 miles).
What are some of the property amenities at Shangri-La Hotel, Dubai?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Shangri-La Hotel, Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, Dubai?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Shangri-La Hotel, Dubai?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Shangri-La Hotel, Dubai?
Conveniently located restaurants include Jones The Grocer, Al Grissino, and 24th St. World Street Food.
Are there opportunities to exercise at Shangri-La Hotel, Dubai?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Hotel, Dubai have an airport shuttle?
Yes, Shangri-La Hotel, Dubai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel, Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, Dubai offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hotel, Dubai?
The staff speaks multiple languages, including English, Russian, Chinese, Hindi, Arabic, and Filipino.