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Shangri-La Hotel, Dubai

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#67 of 534 Hotels in Dubai
Certificate of Excellence
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Shangri-La Hotel, Dubai
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1,697 Reviews from our TripAdvisor Community

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Showing 1,431: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed in a Burj Khalifa view King size room and it was wonderful, had a view of BK. The bathtub and shower were big enough, the toilet area was also spacious. The bed was very comfortable. The staff are great here too, and they have a shuttle across the road to Dubai mall! I'll definitely be back here. You... More 

Helpful?
1 Thank Simmy V
Johannesburg
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Everything you would expect from the Shangri La ... Breakfast selection the best in the world . Location central and close to metro making it easy to get around. I would definably recommend this to anyone

Helpful?
2 Thank Mohammed E
Cairns, Australia
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the time we were met at the airport, to our transfer to the hotel and the staff at the hotel - the service was outstanding and just amazing. Warm friendly smiles and greeting, nothing was to much and all our expectations were exceeded. Rooms were spotlessly clean and immaculately presented. Overall a first class establishment.

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Lance M
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Lance M, We are happy to read that you enjoyed your stay with us. We are delighted to hear of your positive feedback about our service and facilities. It will be my pleasure to share your thoughts with the team in recognition of their hard work and dedication. We look forward to welcoming you back to Shangri-La Hotel, Dubai... More 

Turin, Italy
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good location (15 minutes by taxi from Dubai airport and 10 minutes to Dubai Mall and Burj Khalifa). Big apartament. Complimentary wifi. Too expensive breakfast (You can have it at Starbucks at 300 m without crossing the road). Almost clean.

Helpful?
Thank Dado2007
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Dodo2007, Thank you for your very kind note following your recent stay. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are grateful for your patronage and look forward to welcoming you back to Shangri-La Hotel, Dubai. With best regards, Craig Cook, Resident Manager More 

Porto, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

It's a fine hotel with several pitfalls. We arrived to the breakfast saloon close to the ending period and they told us that we would have only 2 minutes to have breakfast. It's preferable to shorten the time period and let the guests having breakfast quietly. Although our apartment was on the 23rd floor, we still listen the noise of... More 

Helpful?
Thank Luis704
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Luis704, Thank you for taking the time in sharing your feedback on TripAdvisor. I am concern with your recent, experiences concerning your breakfast subsequent experience of noise nuisance and incomplete set up of room as previously requested, during your stay. We are sorry that we did not live up to your expectations on this occasion and would sincerely appreciate... More 

London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

We only stayed one night but it was not planned ahead. We booked last minute. Great time and well located. The Pool is really nice with amazing view on the burj khalifa tower. Rooms are huge with amazing bedding. Nothing to add about the breakfast. Massive choice and great quality. To recommend.

Helpful?
Thank AurBDB
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear AurBDB, Thank you for your very kind note following your recent stay. I am delighted to learn of your excellent stay and it is certainly our pleasure to take care of you. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are grateful for your patronage... More 

Level Contributor
79 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel was under going some refurbishments when i was there but the disturbance was minimal. Usual excellent Shangri-la service throughout. The rooms here are exceptional. They are massive and having everything you need. Very luxurious, with a big bathroom and large floor to ceiling windows. The pool area is nice but it was very busy when I was there... More 

Helpful?
Thank Chrisstore
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Chrisstore, Thank you for taking the time to share your experience. We are glad to know that you enjoyed your time here at the hotel. We’re pleased that you found the location of the hotel so convenient and I’m delighted to see that you enjoyed dining in our restaurants. We look forward to welcoming you back to Shangri-La Hotel,... More 

Reading, United Kingdom
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for two nights,it was in a good location,just outside the tram station.It had a shuttle bus that runs to Dubai mall it ran on time and the guy was very helpful sorry I've forgotten his name but he was first class,the room was brilliant 2104 a great view across the city especially at night. The check in at... More 

Helpful?
Thank hilltop55
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Hilltop55, Thank you for your very kind note following your recent stay. I am delighted to learn of your excellent stay and it is certainly our pleasure to take care of you. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you... More 

Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Initially my cousin and I were only meant to stay here for 3 nights but we had a change of plans and ended up extending our stay by checking in a couple days early. The whole process was so effortless considering the situation we were in. My cousin and I ended up staying here for 5 nights. When we arrived... More 

Helpful?
Thank Tracy L
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Teetray, Thank you very much for your feedback posted in TripAdvisor. We are happy to read that you and your cousin enjoyed the hotel service and facilities during your recent stay with us. It is indeed our pleasure to take care of you. It is always rewarding for our colleagues to receive thoughtful comments from our guest and I... More 

surrey
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we stepped in to the lobby we were treated very well, they had over booked the room i asked for straight away they asked "do you mind if we put you in a suit" which was just lovely fresh fruit water bottles in the fridge room spotless, cleaned every day too. Pool area was very good, we... More 

Helpful?
Thank thecavalliturners
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear TheCavalliturners, Thank you very much for posting your review on TripAdvisor. We are glad to hear that you had a wonderful experience whilst staying with us. Thank you for your positive feedback about our hotel facilities and colleagues, I’m sure our team will be inspired by your kind words. We look forward to welcoming you back to Shangri-La Hotel,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $147 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Shangri-La Hotels and Resorts, Hotwire, Hotels.com, Priceline, Expedia, Travelocity, Odigeo and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#48 Spa Hotel in Dubai
#61 Business Hotel in Dubai
#66 Luxury Hotel in Dubai
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