Rooms: We (a family of 3) stayed for 3 months in an apartment. – Those are in a separate building about 40 meters behind the main Hotel. We had a 2-bedroom apartment which included 2 and a half bathrooms and a small kitchen and a large living room area. Other apartments have a bathroom less but a balcony instead. If you have a choice, compare them. Many of them even have a great view towards Dubai’s skyline(!) We were super happy with everything: the cleaning crews (2 apparently working side-by-side) were super nice and did a good throughout job (twice a week for apartments but towels, trash and water will come/replace daily! – so we were not missing anything on that end) Special thanks to Lydia, Sandra That apartment tower even has its own nice clean and deep pool (including an always ready life guard! Cheers to him for keeping a positive attitude despite his rather lone position as this pool is not very frequented) and also a gym. Here the AC did not work and was said to require major work. But one can always go to the gym of the hotel which has brand new equipment and working AC :) Either way, we saw it as an extra convenience having both within our building. That said, the apartments/whole building is older than the hotel. On the other hand, you also pay less and have more space than in the standard hotel rooms (except suites probably). We were happy as we were looking for a long-term stay rather than luxury. The few issues we noted in our long stay time were quickly resolved all within a day by the house janitor. Breakfast: Yes, the breakfast is similar every day (referring to a former review) – but you need to consider it is a huge menu, with a lot of options. And you will see the staff bringing new freshly prepared food continuously until the end. Croissants, bread, several types of it, 5 flavors of Yoghurt, house-made I believe, Oatmeal, English breakfast style beans, Indian style (Idli, Paratha and several sauces and chicken tikka I think), bacon, omelet per request, 4 juice choices plus a freshly made smoothy every day (changing flavor) and about a dozen salads and similar food which also change and of course cut fruits (4 types) Can’t tell what’s missing except if someone has a very peculiar taste maybe. It can get crowded in the main time after around 9 but I would not know what could be done about it as space is always somehow limited. Restaurants: there are 4 besides the pool bar and the lounge (for executive room/platinum members). The Lobby Café and Garden restaurant have Western options as well as some Turkish/Lebanese. But what truly stands out is the “Chutney’s”: an Indian restaurant par excellence (https://www.tripadvisor.com/Restaurant_Review-g295424-d3918908-Reviews-Chutney_s_Restaurant-Dubai_Emirate_of_Dubai.html ) Great quality starting from the appetizer and the very knowledgeable waiter who’s name I forgot to write down (He is from India and explained us very well about the backgrounds of Indian kitchen styles.) Oh, and there is a Starbucks integrated into the Hotel even. Shuttle service to Mall & La Mer beach: we (3) never had a problem getting seats, but to make sure, call and reserve ahead. Staff: Let me say this ahead: over all the time we were there we only encountered one staff member who was less positive in nature and that person left around April anyway. All the current staff as of the beginning of May were great. What I especially liked was that everyone was always helping out at whichever task needed attention and taking over any work. It is a true team. It was beautiful to see how well and without friction the restaurant folks would switch into another area, or different restaurant, or the person welcoming would also just clean & prep a table etc. (Dear management:) I have no idea what the secret behind it is, how much is learned or how much is instinct, but I would really like to applaud the WHOLE team. Allow me to still mention some of the names I was able to note down (apologies for those missing) Mohammed Hassan: Super helpful, patient and always ready for a playful minute with my daughter. German speakers will be able to communicate with him in German even. The team at the main entrance: Nader, Daniel, and their teammate a very tall African I think from Kenya (sorry I forgot your name! and he had off that morning of May 2nd so we could not say good bye): THANK YOU guys for being so great with our daughter. Albert, Yadav, Jasper, Venkat: Always quick to help with hailing a taxi or helping with the doors. At the restaurant I wanted to mention Jamaica, but unfortunately she left before Ramadan, Desiree who always remembered what my wife would like to have without even asking. But also, the whole rest of the team, as I said, all of them always working to ensure everyone gets clean seating and food.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.