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Four Points by Sheraton Bur Dubai

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Traveler (324)
Room & Suite (302)
Dining (153)
Overview
  • Excellent35%
  • Very good47%
  • Average13%
  • Poor3%
  • Terrible2%
Travelers talk about
“bank street”(22 reviews)
“antique bazaar”(18 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,031)
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Traveler rating
325
379
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26
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379
115
36
26
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All reviewsbank streetantique bazaartwo metro stationskhalid binmeena bazaarindian restaurantal fahidigreen linespg membersuper markethotel is locatedenglish pubtravel deskbusy roadthe hotel staffbreakfast spreadcomfortable stay
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1 - 5 of 881 reviews
Reviewed 2 weeks ago

was there for 5 nights with my family. the location of the hotel is very good. the breakfast also do have many choices. have a good Indian restaurant .. there is also a good bar. Not used the pool so no idea. Did booked Yellow...More

Thank sumitc72
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 2 weeks ago

Hi sumitc72, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Bur Dubai with us. Your detailed review will definitely help the Tripadvisor community. While I’m glad to hear you enjoyed your stay, I am curious to...More

Reviewed 4 weeks ago via mobile

Good hotel grate location . Very close to metro station. 10 minutes walk to Burjman center . Lot of Resturan in this area . Mena Bazar is 5 minute walk . Very nice area . Customer service is not good . People behind the desk...More

Thank afshangore
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 2 weeks ago

Hi afshangore, We are delighted to read your review and we would like to thank you for your compliments about our location.. I have noted your concerns and I’d like to address it. As per our system, you have made 3 consecutive bookings under one...More

Reviewed 4 weeks ago via mobile

We recently tour of Dubai with Family and we have a staying a Four Points by Sheraton Bur Dubai Such a good hotel for main road nearest Meena Bazaar It’s a good hotel and the room is so cleaned and the food are so good...More

1  Thank Hemant P
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 2 weeks ago

Hi Hemant P, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Bur Dubai. It is always encouraging to hear positive feedback, particularly when it...More

Reviewed July 13, 2018

Positives - Centrally Located in Bur Dubai - close to Fahidi Metro Station.. good for tourists on short stay - Busy street - lot of shops and some restaturants nearby - Live music in Indian restaurant Negatives - property looks old and carpets also very...More

Thank Srini-Bahrain
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 5 weeks ago

Hi Srini-Bahrain, Thank you for taking the time to complete this Tripadvisor review in regards to your recent stay at the Four Points by Sheraton Bur Dubai. We appreciate your comments about our location and the entertainment at Antique Bazaar. We will share this to...More

Reviewed July 8, 2018 via mobile

Good hotel in central location, less than 5 mins walk from Al Fahidi metro station. Taxi from airport around 20 mins (Dhs 55-60). Next to supermarket, banks and restaurants with lots of taxis outside. Room was quiet, clean and spacious. Courteous staff, easy check in...More

Thank ranipendse
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 5 weeks ago

Hi ranipendse, Thank you for taking time to write us a review, we are glad to know that you felt safe during your stay. We understand our guest’s needs and it is our aim to provide our guests with the highest levels of service and...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Wheelchair access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
$50 - $208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#92 Family Hotel in Dubai
#100 Romantic Hotel in Dubai
#109 Business Hotel in Dubai
#184 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$50 - $208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#92 Family Hotel in Dubai
#100 Romantic Hotel in Dubai
#109 Business Hotel in Dubai
#184 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (324)
Room & Suite (302)
Dining (153)
Pool & Beach (34)
Amenities (28)
Questions & Answers
Ask a question
Scarlett P
March 24, 2018|
Answer
Response from Sherlock_Holmes_007 | Reviewed this property |
Hi, The shuttle leaves the hotel at 9am every day.....there are no other shuttle services throughout the rest of the day. They drop you off at the public beach which is about a 25 minute ride away, but there are sunbeds... More
0
Votes
mathewlovelyn
Hi, I wanted to celebrate my birthday weekend in Dubai and hence selected Four Points as I had had a brilliant experience staying at Four Points by Sheraton in Pune for about 3 weeks last year. This turned out to be infuriating and a disaster. The room didn't have basic amenities like a microwave and the iron box and electric kettle were broken. My partner had to stand beside the kettle and hold it in a peculiar position to get the water heated up for a cup of tea or coffee. The iron box was squirting out hot water when used. It was dangerous. The toilet paper was of the lowest quality and the slippers in the room were unbranded. The toiletries weren't replenished on a daily basis and I had to keep calling the front desk to have it done. The bed linen wasn't changed daily even though it was dirty and the sheets had stains on it. I wanted two slices of pizza heated up and the front desk made such a big deal out of it and refused to do it. It was just ridiculous given the fact that there is an indoor kitchen. I requested the kitchen staff to clean a pomegranate for me, and they just cut it and brought it back. I had to clean it myself (when they had promised to cut and clean it hygienically). My birthday card left in the room by the hotel pissed me off ... my name was spelled incorrectly and my gender was changed (Mr. Lovely instead of Ms. Lovelyn). No value added service was given to make up for this goof up and complimentary for my birthday. The towels in the room were too small and even though there was a bath tub in the room, no bubble bath liquid was provided by the hotel. I had to go to a departmental store at night and get it by myself. Nobody wiped my car at the hotel before bringing it upstairs - valet parking. When I arrived, no welcome drink was proactively offered, I had to ask for it.Each time I called the reception, they used to address me as Mr. Mathew instead of Ms. Mathew which was very annoying. The choice of food wasn't great for breakfast and there was no variety in addition to it being insipid. Same stuff everyday and the table service wasn't great at all. The waiters were racist and didn't treat Indians well. The room rent was deducted from my card a day before i checked in and a detailed bill wasn't sent to me. Nobody even bothered to call me from the hotel to explain the taxes and breakdown to me before deducting the money. Each time I asked for water, they gave me fewer bottles than requested for. Overall, a very disappointing experience and I will never choose Four Points again in my entire life. I hate your hotel!!!
March 22, 2018|
AnswerShow all 4 answers
Response from Ianfung | Reviewed this property |
Totally correct! Microwave are normally available in apartments with kitchen NOT normal hotel rooms. The Four Point is a good 4* hotel and looks like you need a five * hotel....
1
Vote
lalani_13
Hello: We are planning to visit Dubai in November this year and as per view, we are thinking of staying at this hotel but we have few inquiries before booking this hotel. What is the difference between Classic Room and Preferred Room(view)? Are both types room on higher floors> How many floors this hotel has? Someone suggested to get the room on higher floor preferable above 4th floor? Someone wrote that breakfast room is small and gets busy? What are breakfast hours? What do you get for breakfast? (lots of varieties) like egg and waffals station, yogurt, fresh fruits, fresh fruit juice, toast, butter, jam, tea/coffee, muffins and pastries and some indian dishes also like what? Which shopping mall free shuttles takes you and are there specific times for the bus to drop us and what is the specific time for shuttle to pick us? Are the elevator fast? The room has tea/coffee maker with tea bags and coffee bags, free toiletries, how many bottle water they give you per room per day? Is there a fridge also or just mini fridge? How far is Meena Bazaar and Abra from this hotel? How long it takes to walk to those places? There is also FREE WIFI in the room? Which large mall is near the hotel? Thanking you very much for all the details in advance. we also understand that SANJEEV is the cluster G.M. and Mr. Santanu kumar is the supervisor as per reviews and we understand that this hotel is very clean, and rooms are big and staffs are very friendly and greets you all the time. with best regards from: LALANIS
January 24, 2018|
AnswerShow all 6 answers
Response from Sanjeev_Gohlan | Property representative |
Hi Lalanis, Thanks for reaching out. To answer your questions: - What is the difference between Classic Room and Preferred Room(view)? This depends on which room are you going to be staying. However, prior to arrival you... More
0
Votes
Room Tips
"ask for a non-smoking room"
Srini-Bahrain
2 million years ago
Read review
"room on a higher floor will be quieter"
lekha2015
2 million years ago
Read review
"Get Room in higher floors 2nd or above"
AhmedS465
2 million years ago
Read review
"floors 2nd to 6th are perfect !"
Manish68
2 million years ago
Read review
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