Excelsior Hotel Downtown Dubai
Al Rigga Rd Next To Rigga Metro Station, Dubai United Arab Emirates
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About
#461 of 1,161 hotels in Dubai
Location
3.9
Cleanliness
3.7
Service
3.8
Value
3.6
Excelsior Hotel Downtown Dubai has an excellent location only 10 minutes drive from Dubai International Airport and Dubai International Convention / Exhibition Centre on Sheikh Zayed Road. Also, it is within close proximity from the Dubai Creek , Dubai Museum, the famed Gold & Spice Souks as well as the modern shopping mall, City Centre. The four star hotel is ideal for both business and leisure guests featuring 139 newly renovated rooms equipped with high-speed internet access and 42 LCD TV. Other facilities include an outdoor rooftop swimming pool, gym, sauna and steam room. The Bistro restaurant, lounge and bar offer tempting dishes from around the world including themed nights and the famous Breakfast. 24 hour room service is also available. For business meetings, the hotel has two meeting rooms with natural daylight that can accommodate up to 80 people. Executive room rates include complimentary high-speed internet access in the rooms, and breakfast.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Nightclub / DJ
Kids stay free
Free wifi in the business center
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Makeup services
Manicure
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Russian, Arabic, Azerbaijani and 5 more
Location
Al Rigga Rd Next To Rigga Metro Station, Dubai United Arab Emirates
Name/address in local language
Excelsior Hotel Downtown Dubai
Getting there
Great for walkers
Grade: 91 out of 100
91
Dubai Airport
2.8 mi•
See all flights
Sharjah Airport
12.8 mi•
See all flights
Al Rigga
2 min•Dubai Metro
Rental Cars
128 Restaurants
within 0.3 miles
1 Attraction
within 0.3 miles
728Reviews20Q+A100Room tips
Reviews
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Great location, walking distance to al rigga metro, restaurants. Madeena hypermart. Cleaning staff is superb. We stayed at this hotel for 8 days. Breakfast is reasonable. They even gave us a extended check out time without a fee. Superb service. Will definitely visit again
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Had a lovely stay at Excelsior, good amenities and breakfast options. The location is bubbly and has great connections to local transport (donwtown to the souk or uptown to the mall) and the airport. The room was spacious and had all expected details - the temperature of the water was an issue that was quickly resolved. Staff are helpful and we had a wonderful member of the team Surjeet look after our room. Breakfast team staff are very helpful too. Srisha and Hasha deserve an honourable mention too. I would come back for sure.
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Visit the night market close by
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I and my group of companie's staff always stayed in the Excelsior Hotel downtown Dubai in the last year 2023. All the bookings were done 100%. The Hotel is very close to central Dubai. Amazing restaurants around the Hotel like the JusGrill In Al Rigga and a large shopping mall very close, like within walking distance. There is one negative manner the hotel is managed. The hotel staff is brilliant from when you enter the door to your room. Upon entering your room I can mention a few staff member's names, Syed, Jenny, Mustafa, Grisha, Umair, Zekoji, Ritesh, and Surjeet all these staff members are always very humble, respectful and helpful. They do all their work as professionals and proactively, what a pleasure to stay in a 4-star hotel with such a winning team. I think the manager Mr Amine Idraiouiche can be grateful for having this championing team with him. The Metro Bar is also an excellent hangout for beer, food and excellent entertainment, with Irene and Christine rocking the bar on time every time. As far as the food or kitchen goes, they need a better chef as the restaurants around the Hotel have amazing food. Their rates are not always the best, but the staff member like the names mentioned above make up for that with their amazing professionalism. I can only say good things about the hotel, but if they remove the staff my Group of Company's staff will look for a new hotel close by, the Excelsior Hotel to stay. So Mr Amine, please keep this amazing staff you have together otherwise, my group of companies will go and stay in a hotel close by. Trust this will help the Hotel Excelsior Down Town management to make the right choices in their staff handling. Greetings Dr Dean Visagié. …
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Only House keeping is good,Reception will staff behave like owners of a hotel (Philippine lady& Indian man) Room service zerooooo Ex: If I asked a spoon at 10 a.m they will take the after 12 Really disappointed. But hotel is good superb hotel with worst staff
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Date of stay: September 2023Trip type: Traveled on business
Room Tip: Small parking area
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
House keeping is excellent, special mention on Surjeet for his prompt, courteous services. Absence of Asian TV News/ Sports Channels to be attended by the Hotel. I had a very comfortable stay, Hotel cleanliness is if high standard, BF offered is very good. Reception Desk staff very polite and helpful.
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is very nice location near to the metro station and shopping area easy access The stuff is cooperative and helpful and all of them is very good people I will go there again I thank everybody
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Pool is hot in the summer so it's toutdoor some noise this coming from the disco downstairs just...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Taxes are very high so you will end up paying way more you see on booking.com. Had to change my room second dayafter a sleepless night due to a horrible great sound in the room, something like a water boiler! Upon checking out, they will try to scam you by finding anything you ruined/broke to pay for! My case, they asked me to pay AED70 for a bed sheet when it had literally 1x1 stain of hair cream spot! I insisted not to pay a penny and I can wash it off myself, they said okay go up and wash it off. They pulled back when I asked them to pay for an Abu Dhabi Airport cab as I am getting late for my flight. Then they asked for 50, then 25.... Eventually they literally LET ME GO when I insisted to pay nothing and asked to call the police! Imagine, I could have missed my flight because they were just trying to rip me off!…
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I come to use the poll as I was staying in Deira hotel and there poll was under maintenance However when I arrived and the reception send me to the poll was closed as the employee who was there lock the door and I had to wait with my family So I go to the reception again she give me an access card But it was locked with a key I had to go down again and she didn’t know where is the guy go She said he was supposed to tell me if he is leaving I spent 20 minutes After 2 staff come and tried again with the access card As I was stupid when I told them that it was locked After the life hard said that it’s not allowed to apply sun cream befor I go to the poll All was very bad
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Fast check-in but little long time check-out. Quick room service. Near to metro and groceries. Thanks to excelsior downtown team special mention to jenny in f.o. and Jakir (bellboy) he is offering help to anyone as i seen. Everyone is friendly. *ps i hope next time rebooking is easy because this time they dont allow the rebook even just change of dates.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I was staying in room 310 from hotelbed but i want to give good comment for Mr Zin from reception who was very so nice to me and he always ready everytime I request him for anything and being so nice to me also he is excellent at giving service and how to handle the guest with the professional ways. Thanks you so much for everything
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Yes
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$77 - $149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn downtown dubai hotel dubai, holiday inn dubai, dubai holiday inn
FORMERLY KNOWN AS
Holiday Inn Dubai - Downtown Dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Muraqqabat / Deira
NUMBER OF ROOMS
139
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Claim Your ListingEXCELSIOR HOTEL DOWNTOWN DUBAI $27 ($̶5̶8̶) - Updated 2023 Prices & Reviews - United Arab Emirates
Frequently Asked Questions about Excelsior Hotel Downtown Dubai
Which popular attractions are close to Excelsior Hotel Downtown Dubai?
Nearby attractions include Champions Sports Bar (0.2 miles).
What are some of the property amenities at Excelsior Hotel Downtown Dubai?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
What food & drink options are available at Excelsior Hotel Downtown Dubai?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Excelsior Hotel Downtown Dubai?
Yes, valet parking is available to guests.
What are some restaurants close to Excelsior Hotel Downtown Dubai?
Conveniently located restaurants include Al Safadi, Juice World, and Cube Bar.
Are there opportunities to exercise at Excelsior Hotel Downtown Dubai?
Yes, guests have access to a pool and a fitness center during their stay.
Does Excelsior Hotel Downtown Dubai have airport transportation?
Yes, Excelsior Hotel Downtown Dubai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excelsior Hotel Downtown Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does Excelsior Hotel Downtown Dubai offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excelsior Hotel Downtown Dubai?
The staff speaks multiple languages, including English, Russian, Hindi, Arabic, Filipino, Ukrainian, and Urdu.
Are there any historical sites close to Excelsior Hotel Downtown Dubai?
Many travelers enjoy visiting Al Shindagha Museum (2.3 miles).