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Average
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About
4.0
#418 of 838 hotels in Dubai
Location
4.3
Rooms
4.2
Value
4.1
Cleanliness
4.3
Service
4.1
Sleep Quality
4.3
The 4* Landmark Grand Hotel brings you a host of outstanding services -whether you want the best business facilities, a classy vacation or a weekend escape! Perfectly situated on Riqqa Road, opposite the iconic Al Ghurair Shopping Mall in the heart of downtown Dubai, the Grand is at the hub of exceptional business and shopping experiences located only 2 minutes away from Union Square Metro. You will be greeted with impeccable hospitality, as you are welcomed into any of our 175 well-appointed rooms and suites.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Arabic, Filipino, Hindi
Location
Al Riqqa Road, Deira Deira, Dubai 42222 United Arab Emirates
Name/address in local language
Landmark Grand
1,114 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The Hotel is really great close to everywhere in Dubai.Close to subway,buses and super easy to get taxi. In front of the Al Guhrair Centre Shopping Mall as all the áreas around have excellent resturants,stores,2supermarkets in the mal Carrefour and Spinneys that i love as cinemas and all. Very close to all Dubai attractions and tour places also downtown and the Creek. With a New Big Room,very confortable, king size bed and pillows new as the bedlines and bath lines.Good illumination,big mirror in the room,wardrobe with lights,place for the luggage and work table that for me its important as i worked from my room at my laptop for hours a day and dinner table.TV with Big LCD Screen with many channels in english,arabic and in many other languages. With Ketle,coffee,tea,cream coffee,complimentary waters and good frigobar. Very calm room without noise and with the view to the city. With a good hot bathtub with great volume and pressure of water and a big bathroom with huge mirror all new. With amenities products in high quality better than LOccitane specially the White Tea with Honey Body Lotion. With safety box and weighing scale in the room. Bathroom and room all very well cleaned by Holly the india guy,Aravind and Durga.Super help of Mr.Mahammoud the cleanning manager and Mr.Aneesh the supervisor of cleaning. The managers of the Hotel are very polite,helpful and treat the guests in a vip way Thanks to Mr.Saleh,Mr.Suresh and Mr Mohammed for all. The restaurant is really good the food delicious with high quality fresh and quickly in the room service and restaurant.Thanks to Maurel and all the team of the restaurant. The Best Samosa i tried in my life as the Biryani.They also have an arab tent for the coffee and food in arabic style and arabic clothes.Very nice and beautiful.The bell boys Jangrat and Charles very educated and helpful always.They have pool,spa,sauna,hamman,beauty parlor and tour agency desk. The Front desk all are amazing specially Noor and Suresh the day manager as in the night Mr Saleh the night manager,Arshad and Jayesh. All hotel staff are very helpful and with finest way to treat the guests.Also Emily and Romelyn.I loved my long staying of 3 months and i felt like home.Thank you to the Landmark entire team for all.I loved my staying.Definetly i will come back always and recommend it.One of the Best Places in Dubai The Number 1 in the City with a very good price and hotel services.
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Date of stay: June 2020
Value
Service
Sleep Quality
Room Tip:Room with View to the City
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in Landmark Grand in December 2014 and our experience was really good. Good service whilst we were there in 2014. However we went back again December 2022 and our experience were not great at all. When we checked in, there was a tiny toilet paper roll in the toilet that nearly finished, we asked a few times toilet roll, they never came until the next day. Our bathroom was not that clean, bathtub looks like it would give up under weight. Bedsheets look really old, don't look fresh white bedsheet. The room needs a complete renovation. The kettle was not working and told receptionist, she said she will send someone, nobody came. Overall, the hotel needs complete renovation.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would like to thank the receptionist Ms Mara & Ms Bloshca who extended her assistance to understanding my room concerns and emphasized in changing the room. The room was very nice; giving city view. Overall the experience was good and would recommend to stay there.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:Always opt for city view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room condition was disaster. I complaint to front desk and they changed the room but still even the other room was dirty. I never saw a filthy room like this in any hotel. Full of dust, leakage in washroom, seepage on walls, broken minibar door, stains on carpet and bedsheets, AC not working, flies in the room. After this when I requested a late check out their rates were almost the same I paid for full night which I did not accept and checked out at 2pm.
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Date of stay: November 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My room was not clean as soon as I arrived. The bathroom/bath tub was dirty. The fridge did not work, The air con did not work, was stuck on 23. The tv had only 1 English channel, but the picture quality was poor on every channel. The tv would also constantly lose all reception, so I get to watch a fuzzy screen. The "cleaned" bed sheets given on a 3 day basis were dirty. Was only given 1 room key, despite asking for a 2nd on numerous occasions. After day 7 of staying, we were told it's policy to only give 1 room key. The pool was freezing cold.
Visit dubai regularly, every 2/3 years and stay on Al Rigga road all the time. Would definitely NOT use Landmark grand again and would definately not reccomend.
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mohammed Elrewiny, Guest Services / Front Office at Landmark Grand
Responded Aug 9, 2022
Dear Mr. Arfan Patel, Warm greetings from Landmark Grand Hotel !!! We would like to sincerely apologize for all the difficulties you have experienced during your stay. Your comment is noted, and the concerned department has already been informed to address these issues accordingly. We assure you that necessary actions will be taken to make your next stay memorable. Best regards, HANEEF MAHROOF Cluster Guest Service Analyst
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place is very passable if you can deal with the bad parking and the not always clean rooms. But the staff is clearly impolite and untrained in dealing with guests. I just had a receptionist shout at me over the phone because he doesn't want to let our makeup artist into the room because I paid for 2 people only. I stayed here many times but this is definitely the last, I could have paid a visit charge without an issue but being yelled at over the phone is UNACCEPTABLE
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1st when we enter the room smells stiky feels that someone peed inside, the aircondition was fix you can't adjust it's so hot inside the room. We ask the reception if we can change our room but they don't allow us. There's no choices on food when we had breakfast. For you own benefit don't you ever try this hotel you'll be having a nightmare!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a horrible experience. The rooms had cockroaches and on top of that bed bugs. Despite all this , we did not get a refund even after checking out 3 days earlier than the required check out date. We had paid the full amount days before landing in Dubai. It’s unfortunate that that money went down the drain since we were forced to switch hotels as our stay became unbearable.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room facility was disgusting. We were given towels that look like a rug. And worse the staff at the reception are rude (except to one filipina). I understand that they can be strict in asking people for ID during pandemic. But the manner that I was asked to show ID before going up to the room was very rude (my sister was already checked in so I thought no need for me to go to reception). When I was telling how upset I am for being asked rudely, the manager went out. And instead of appeasing me, he rudely said also - not allowed, many times as if I don't understand English. I replied saying this is the first time I came here and this will be the last. On top of this, the AC was not cooling properly that we were not able to sleep. Such a nightmare!!!
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mohammed Elrewiny, Guest Services / Front Office at Landmark Grand
Responded Aug 9, 2022
Dear Valuable Guest, Warm greetings from Landmark Grand Hotel !!! We would like to sincerely apologize for all the difficulties you have experienced during your stay. Your comment is noted, and the concerned department have been informed already to address with these issues accordingly. Still, we thank you for sharing your comment and we hope to have you back again in the future. Best regards, HANEEF MAHROOF Cluster Guest Service Analyst
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an extremely disappointing experience during my stay at this hotel, and I feel compelled to warn the public about the issues I encountered.
1. Booking Difficulties: Booking directly with the hotel was a nightmare. The manager, Mr. Mohamed, failed to respond to queries, and it took more than 4 days to confirm my reservation.
2. Poor Bathroom Conditions: The bathroom in my room had a major water leakage issue, and the Jacuzzi was disgustingly dirty.
3. Unpleasant Towels: The towels provided in the room had a foul odor, making them unusable.
4. Unprofessional Staff: The waitstaff were unprofessional, untrained, and incredibly rude to guests.
5. Lost Laundry: My wife sent her clothes for laundry, and the hotel misplaced them. It took them 2 days to locate the missing clothes.
6. Non-Functional TV: The TV in our room wasn't working, and despite assurances that it would be checked, no one ever came to fix it.
7. Lack of Hot Water: There was no hot water in the shower, and despite assurances of a check, no one addressed the issue.
In summary, my stay at this hotel was a complete disaster. I strongly advise against choosing this establishment for your accommodation needs. The numerous issues and lack of responsiveness from the management and staff make it an unsuitable choice for any traveler.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dubai, United Arab Emirates228 contributions26 helpful votes
As per Dubai law isn't allowed but some high profile hotel license holder do Allow make sure don't misbehave with hotel stuff otherwise it's could lead to police and you would get convicted
There are more places to choose from in the Dubai area.
PRICE RANGE
$72 - $112 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Landmark Grand Deira
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Rigga / Deira
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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