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Grand Excelsior Hotel Al Barsha

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Traveler (554)
360
Panoramas (39)
Room & Suite (209)

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About

#457 of 1,166 hotels in Dubai
Location
3.8
Cleanliness
3.7
Service
3.7
Value
3.7
Located in the residential community of Al Barsha, a popular setting between Dubai Marina and downtown Dubai, the Grand Excelsior Hotel is just a few minutes-walk from Mall of the Emirates. This 4-star hotel is a favourite choice for leisure and business visitors to Dubai and offers a range of accommodation, several food and beverage outlets, an outdoor pool, gym, sauna and steam room. A range of meeting and event spaces including the Grand Safina Ballroom that can host up to 400 guests theatre reception.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Breakfast available
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Rooftop pool
Outdoor pool
Breakfast buffet
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
Arabic, Filipino, Hindi

Location

Al Barsha 1, Dubai 214343 United Arab Emirates
Name/address in local language
Grand Excelsior Hotel Al Barsha
Getting there
Good for walkers
Grade: 84 out of 100
84
Dubai Airport
14.1 mi
See all flights
Dubai World Central - Al Maktoum International Airport
13.5 mi
See all flights
Mall of the Emirates
14 minDubai Metro
Traveler Insights
This summary was created by AI, based on 32 recent English reviews.
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The Grand Excelsior Hotel Al Barsha is celebrated by many travelers for its prime location near key attractions such as the Mall of the Emirates and the metro station. Guests appreciate the hotel's stylish decor, spacious rooms, and variety of food. However, reviewers warn about inconsistent service, noise disturbances from local clubs, and unmet housekeeping needs. Some guests have also called out concerns about value, citing extra costs and lack of refunds. While some find the cleanliness impeccable, others have had issues with delayed housekeeping and missing towels.
Location
Central
Atmosphere
Stylish
Rooms
Spacious
Value
Mixed
Cleanliness
Messy
Service
Inconsistent
Amenities
Satisfactory
Location
Central
Many travelers appreciate the hotel's location, which is centrally located near the Mall of the Emirates, metro station, and Lulu Hypermarket.
  • Adventure16317134454
    Adventure16317134454
    Jun 2023 1 contribution
    ...The location is near to the mall of the emirates, metro station and lulu hyper market...
  • Nesrine H
    Nesrine H
    May 2023 1 contribution
    ...The location is near to the mall of the emirates, metro station and lulu hyper market...
  • biloZ1
    biloZ1
    Mar 2023 662 contributions
    ...The location was very good in the heart of Al Barsh (tucked between buildings from all sides, instead of being beach side or highway side to be seen by all)...
  • Ali R
    Ali R
    Mar 2023 1 contribution
    ...The beds were very comfortable and the amenities were great.” “The location was perfect - close to the mall of Emirates and attractions...
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Atmosphere
Stylish
Travelers appreciate the stylish and modern decor of the hotel, noting the grand lobby, elegant ambiance, and neat rooms. However, some were disturbed by loud music from the ground floor nightclub.
  • Amer Q
    Amer Q
    Sep 2023 6 contributions
    ...The rooms are dated and tired looking...
  • Halim k
    Halim k
    Jul 2023 1 contribution
    Very nice hotel I like the ambiencand and lobby, especially rooms are veryneat and clean...
  • Javed K
    Javed K
    Jul 2023 1 contribution
    ...Amazing view inside with a big lounge and rooms are very neat and clean...
  • AZHAR I
    AZHAR I
    Jun 2023 1 contribution
    Best hotel, great ambiance of bars restaurant and reception staff are great they welcoming guest in professional way...
  • Jewell B
    Jewell B
    Jun 2023 1 contribution
    ...The staff are really friendly, rooms are big and lobby interior is exquisite...
  • Jude M
    Jude M
    Jun 2023 2 contributions
    ...The delicious food prepared, and the elegant decor added an additional 5 stars to the event...
  • biloZ1
    biloZ1
    Mar 2023 662 contributions
    The hotel is shaped like a cruise ship from outside and has the feel inside too with its grand lobby and center that opens to all the floors...
  • Ali R
    Ali R
    Mar 2023 1 contribution
    ...The service was excellent and the staff were very friendly and attentive.” “The hotel was beautiful and the decor was modern and stylish...
  • Julia
    Julia
    Dec 2022 18 contributions
    ...During the night while I was resting, I was disturbed by loud music...
  • Ирина Л
    Ирина Л
    Nov 2022
    ...There is a night club on the ground floor...
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Rooms
Spacious
Guests had mixed reviews of the rooms, with many appreciating the spaciousness and cleanliness, but others complained about unmet housekeeping needs and noise disturbances.
  • Amer Q
    Amer Q
    Sep 2023 6 contributions
    ...Despite lengthy discussions with the staff and inspection of several rooms, we were eventually given a different room from what had been shown to us on our arrival. The rooms are dated and tired looking... The air conditioning was also very hard to manage and the room was extremely cold at times despite setting the temperature at 23 degrees... We had booked an executive room due to its size...
  • TehminaQ
    TehminaQ
    Sep 2023 17 contributions
    ...Unfortunately the standard of the hotel seems to have deteriorated tremendously!!... The only helpful person was Walid who seemed to have a handle on everything; from being the concierge to finding us a decent room to helping with housekeeping requirements and requests!!!... Walid seems to be a one man show running the hotel!!...
  • Alicia May P
    Alicia May P
    Aug 2023 1 contribution
    ...The room was spacious and well equiped...
  • Kamal S
    Kamal S
    Jul 2023 1 contribution
    I am very happy of this hotel, very spacious and peaceful, and the staffs are very accomodating and they take action very fast especially in room divisions...
  • Nagaraju M
    Nagaraju M
    Jul 2023 1 contribution
    Such an amazing hotel with less price...
  • Halim k
    Halim k
    Jul 2023 1 contribution
    Very nice hotel I like the ambiencand and lobby, especially rooms are veryneat and clean...
  • Javed K
    Javed K
    Jul 2023 1 contribution
    One of the best hotel in Dubai with budget friendly. Amazing view inside with a big lounge and rooms are very neat and clean...
  • Jewell B
    Jewell B
    Jun 2023 1 contribution
    ...The staff are really friendly, rooms are big and lobby interior is exquisite...
  • AZHAR I
    AZHAR I
    Jun 2023 1 contribution
    ...I enjoyed my stay in grand excelsior hotel...
  • Adventure16317134454
    Adventure16317134454
    Jun 2023 1 contribution
    ...The room size is spacious me and my friends enjoyed the stay...
  • Nesrine H
    Nesrine H
    May 2023 1 contribution
    ...The room size is spacious me and my friends enjoyed the stay...
  • biloZ1
    biloZ1
    Mar 2023 662 contributions
    ...The room upgrade was unexpected, and the service was very good... However, the rooms have windows but they were locked, and the noise from the clubs was too much and affected our sleep...
  • Ali R
    Ali R
    Mar 2023 1 contribution
    ...Mr. Imran from reservation They made our stay so enjoyable and comfortable.” “The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great.” “The location was perfect - close to the mall of Emirates and attractions...
  • Sultanmma
    Sultanmma
    Feb 2023 5 contributions
    ...Worst experience ever I ordered room service and informed them I’ll pay by Apple Pay as I don’t have cash, their terminals are not working... After they bring security to open room !!!... To ask for 60 AED , I paid 3,500 for stay and I keep informing them tomorrow I’ll withdraw cash and pay for you...
  • Julia
    Julia
    Dec 2022 18 contributions
    When I checked in, they gave me a dirty room (it was sand in the room and hair in the bath!)... Workers offered me to change a room but other rooms were terrible, so I bought ear plugs (even this doesn’t help and my mistake was to book a hotel for a long time)...
  • travelermania
    travelermania
    Nov 2022 19 contributions
    Horrible evening, started with no towel in the room upon checking,informed the housekeeping guy who was next door to room 214 that please put 2 towel in the room . Came back after 4 hours and no towel in the room ... Was given a connecting room where exactly at 11.30 while sleep a group of people making noise in room 212 like there was 8 to 10 people staying there... Apparently in the room a QR code was placed to order food online through room service as there was no menu but unfortunately found out after 1 and half hour that the QR code is not working ...
  • Ирина Л
    Ирина Л
    Nov 2022
    We booked a suite for 3, a lady at the reception suggested us all to sleep in the same bed or pay extra for an extra bed, which was prepaid and clearly stated that the room was for 3...
  • ElvisKurtic
    ElvisKurtic
    Nov 2022 480 contributions
    ...We try to change our stay, but they dont refund money, they didnt want to upgrade our room also...
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Value
Mixed
Travelers have mixed reviews about the hotel's value - some found it budget-friendly and amazing, while others were dissatisfied with extra costs and lack of refunds.
  • Nagaraju M
    Nagaraju M
    Jul 2023 1 contribution
    Such an amazing hotel with less price...
  • Anil C
    Anil C
    Jul 2023 1 contribution
    ...Thank you for such an amazing experience in Dubai with budget friendly...
  • Ali S
    Ali S
    Jul 2023 1 contribution
    ...Thank you for such an amazing experience in Dubai with budget friendly...
  • Javed K
    Javed K
    Jul 2023 1 contribution
    One of the best hotel in Dubai with budget friendly...
  • Francisco
    Francisco
    Jun 2023 5 contributions
    ...This is my 3rd time in this hotel and it’s gonna be the last. I will never recommend this place for anyone...
  • Sultanmma
    Sultanmma
    Feb 2023 5 contributions
    ...And they start knocking the door every 5 minutes and calling constantly by phone every 2 minutes even before I started eating my food asking for payment... To ask for 60 AED , I paid 3,500 for stay and I keep informing them tomorrow I’ll withdraw cash and pay for you... I can’t sleep from calls or knocking doors or greedy stuff I’ll check out ASAP...
  • Julia
    Julia
    Dec 2022 18 contributions
    ...Save your nerves and time and choose something better. Unfortunately I had booked the hotel for long period, so It was hard for me to change it and take money back, so I stayed...
  • Ирина Л
    Ирина Л
    Nov 2022
    We booked a suite for 3, a lady at the reception suggested us all to sleep in the same bed or pay extra for an extra bed, which was prepaid and clearly stated that the room was for 3...
  • ElvisKurtic
    ElvisKurtic
    Nov 2022 480 contributions
    ...We try to change our stay, but they dont refund money, they didnt want to upgrade our room also...
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Cleanliness
Messy
Travelers have mixed views on cleanliness, with some praising the 'impeccable' attention to detail and 'neat' rooms, while others complained about delayed housekeeping services and missing towels.
  • TehminaQ
    TehminaQ
    Sep 2023 17 contributions
    ...The only helpful person was Walid who seemed to have a handle on everything; from being the concierge to finding us a decent room to helping with housekeeping requirements and requests!!!...
  • Amer Q
    Amer Q
    Sep 2023 6 contributions
    ...The house keeping staff need to be followed up repeatedly for simple requests...
  • Tahir M
    Tahir M
    Aug 2023 1 contribution
    Hotel is located five minutes from Mall of the Emirates and dubai metro, hotel structure is refreshing and intiqe...
  • Alicia May P
    Alicia May P
    Aug 2023 1 contribution
    ...The room was spacious and well equiped...
  • Halim k
    Halim k
    Jul 2023 1 contribution
    Very nice hotel I like the ambiencand and lobby, especially rooms are veryneat and clean...
  • Javed K
    Javed K
    Jul 2023 1 contribution
    ...Amazing view inside with a big lounge and rooms are very neat and clean...
  • Jude M
    Jude M
    Jun 2023 2 contributions
    ...The cleanliness and attention to detail were impeccable...
  • Ali R
    Ali R
    Mar 2023 1 contribution
    ...Mr. Imran from reservation They made our stay so enjoyable and comfortable.” “The rooms were spacious, clean and well-maintained...
  • Julia
    Julia
    Dec 2022 18 contributions
    ...It took long time to fix it, I called them many times and came to reception for they clean that...
  • Ирина Л
    Ирина Л
    Nov 2022
    ...On the second day of our stay bath towels disappeared and fresh towels arrived more than an hour after we asked the room service for...
  • travelermania
    travelermania
    Nov 2022 19 contributions
    ...Came back after 4 hours and no towel in the room ...
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Service
Inconsistent
Service at the hotel is inconsistent, with several complaints about unresponsiveness and negligence, but also praise for helpful and friendly staff.
  • TehminaQ
    TehminaQ
    Sep 2023 17 contributions
    Stayed here in feb 2019 and had a fabulous stay... Staff was very unhelpful and not interested in any kind of service... The only helpful person was Walid who seemed to have a handle on everything; from being the concierge to finding us a decent room to helping with housekeeping requirements and requests!!!...
  • Amer Q
    Amer Q
    Sep 2023 6 contributions
    ...The house keeping staff need to be followed up repeatedly for simple requests... We also found one if the staff members named Waleed to be very helpful and polite...
  • Rosie Aceron B
    Rosie Aceron B
    Aug 2023 1 contribution
    I would like to express a sincere gratitude for accommodating us, during our stay, I am happy how the staff treat us...
  • Alicia May P
    Alicia May P
    Aug 2023 1 contribution
    We held an intensive training and Grand Excelsior Hotel made it the perfect, worthy and comfortable place for the whole community! We had an incredible stay from the moment we arrived, the staffs was welcoming and attentive...
  • Tahir M
    Tahir M
    Aug 2023 1 contribution
    ...Hotel staff is very friendly and always greetings with beautiful smile 😊...
  • Kamal S
    Kamal S
    Jul 2023 1 contribution
    I am very happy of this hotel, very spacious and peaceful, and the staffs are very accomodating and they take action very fast especially in room divisions...
  • Anil C
    Anil C
    Jul 2023 1 contribution
    ...Ms. Alaa from reception is very helpful and hk team especially Mr. Nelanka very helpful .They all are superheros. Thank you for such an amazing experience in Dubai with budget friendly...
  • Dario D
    Dario D
    Jul 2023 2 contributions
    ...They also have room service but i didnt have the chance to try maybe on my next stay... And thank you to the lady on the reception her name is nesrine she is so helpful and have a smooth check out...
  • Ali S
    Ali S
    Jul 2023 1 contribution
    ...Ms. Alaa from reception is very helpful and hk team especially Mr. Haim very helpful .They all are superheros. Thank you for such an amazing experience in Dubai with budget friendly...
  • Nelanka S
    Nelanka S
    Jul 2023 1 contribution
    ...They give 100% customer service...
  • Halim k
    Halim k
    Jul 2023 1 contribution
    Very nice hotel I like the ambiencand and lobby, especially rooms are veryneat and clean... Alana from reception and Mr. Nagendra from hk they are very helpful...
  • Francisco
    Francisco
    Jun 2023 5 contributions
    Really bad experience I never expected this from hospitality professionals Ramy was at the reception very rude to all the guests on the queue not only me...
  • AZHAR I
    AZHAR I
    Jun 2023 1 contribution
    Best hotel, great ambiance of bars restaurant and reception staff are great they welcoming guest in professional way. I enjoyed my stay in grand excelsior hotel... Azhar driver was helpful parking my car...
  • Hiten Malde
    Hiten Malde
    May 2023 2 contributions
    ...Hotel is just 15 mins walking from MINA BAZAAR. Staff n reception persons r very cooperative n friendly...
  • biloZ1
    biloZ1
    Mar 2023 662 contributions
    ...The room upgrade was unexpected, and the service was very good. We even forgot something in the room on departure and they kept it for us (very rare)...
  • Sultanmma
    Sultanmma
    Feb 2023 5 contributions
    ...Worst experience ever I ordered room service and informed them I’ll pay by Apple Pay as I don’t have cash, their terminals are not working. And they start knocking the door every 5 minutes and calling constantly by phone every 2 minutes even before I started eating my food asking for payment...
  • Julia
    Julia
    Dec 2022 18 contributions
    When I checked in, they gave me a dirty room (it was sand in the room and hair in the bath!). It took long time to fix it, I called them many times and came to reception for they clean that... Workers offered me to change a room but other rooms were terrible, so I bought ear plugs (even this doesn’t help and my mistake was to book a hotel for a long time)... Few times they gave me back a dirty clothes... The laundry manager told that they are going to fix that or give me money for destroyed items back... And he wouldn’t come if I didn’t call on the reception 4 times!!... But at the end they gave me money back...
  • travelermania
    travelermania
    Nov 2022 19 contributions
    Horrible evening, started with no towel in the room upon checking,informed the housekeeping guy who was next door to room 214 that please put 2 towel in the room ... Apparently in the room a QR code was placed to order food online through room service as there was no menu but unfortunately found out after 1 and half hour that the QR code is not working ... I mean what kind of service this hotel provide ...
  • Ирина Л
    Ирина Л
    Nov 2022
    ...We booked a suite for 3, a lady at the reception suggested us all to sleep in the same bed or pay extra for an extra bed, which was prepaid and clearly stated that the room was for 3. There were no hot water in the morning, we could not take a shower... On the second day of our stay bath towels disappeared and fresh towels arrived more than an hour after we asked the room service for... I had to wait for 25 min for my omelette as a cook on the egg station served men first despite they ordered after me, incl my husband...
  • ElvisKurtic
    ElvisKurtic
    Nov 2022 480 contributions
    ...We try to change our stay, but they dont refund money, they didnt want to upgrade our room also...
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Amenities
Satisfactory
Travelers generally appreciate the hotel amenities, particularly the spacious and clean rooms, variety of food, and excellent service. However, some guests complained about inconsistent hot water and lack of towels.
  • TehminaQ
    TehminaQ
    Sep 2023 17 contributions
    Stayed here in feb 2019 and had a fabulous stay... The only helpful person was Walid who seemed to have a handle on everything; from being the concierge to finding us a decent room to helping with housekeeping requirements and requests!!!...
  • Alicia May P
    Alicia May P
    Aug 2023 1 contribution
    We held an intensive training and Grand Excelsior Hotel made it the perfect, worthy and comfortable place for the whole community! We had an incredible stay from the moment we arrived, the staffs was welcoming and attentive... The room was spacious and well equiped... Highly recommended place to stay and create memories!...
  • Tahir M
    Tahir M
    Aug 2023 1 contribution
    Hotel is located five minutes from Mall of the Emirates and dubai metro, hotel structure is refreshing and intiqe...
  • Nelanka S
    Nelanka S
    Jul 2023 1 contribution
    ...Suitable for all kinds of events and residence... The food is very healthy and delicious staffs are really helpful...
  • Kamal S
    Kamal S
    Jul 2023 1 contribution
    ...I am very happy of this hotel, very spacious and peaceful, and the staffs are very accomodating and they take action very fast especially in room divisions. There are so much variety in food stalls and restaurants...
  • Dario D
    Dario D
    Jul 2023 2 contributions
    ...There are some bars on the lobby in case u are planning to find a spot to drink. They also have room service but i didnt have the chance to try maybe on my next stay... All is ok except for the shower button but still a good stay...
  • Anil C
    Anil C
    Jul 2023 1 contribution
    One of the best hotel, I ever seen in dubai... Ms. Alaa from reception is very helpful and hk team especially Mr. Nelanka very helpful .They all are superheros...
  • Ali S
    Ali S
    Jul 2023 1 contribution
    ...Ms. Alaa from reception is very helpful and hk team especially Mr. Haim very helpful .They all are superheros...
  • Jude M
    Jude M
    Jun 2023 2 contributions
    ...The delicious food prepared, and the elegant decor added an additional 5 stars to the event. The cleanliness and attention to detail were impeccable... We wholeheartedly recommend this venue and hotel to others...
  • Adventure16317134454
    Adventure16317134454
    Jun 2023 1 contribution
    Great hotel to stay in Albersha.amazing staff with delicious meals in Alaa grand restaurant. The room size is spacious me and my friends enjoyed the stay... The location is near to the mall of the emirates, metro station and lulu hyper market...
  • AZHAR I
    AZHAR I
    Jun 2023 1 contribution
    Best hotel, great ambiance of bars restaurant and reception staff are great they welcoming guest in professional way. I enjoyed my stay in grand excelsior hotel... Azhar driver was helpful parking my car...
  • rizwan t
    rizwan t
    Jun 2023 1 contribution
    ...Loved exploring the house and seeing all the beautiful details throughout. Thank you so much for making us comfortable!...
  • Nesrine H
    Nesrine H
    May 2023 1 contribution
    Great hotel, amazing staff with delicious meals in Alaa grand restaurant. The room size is spacious me and my friends enjoyed the stay... The location is near to the mall of the emirates, metro station and lulu hyper market...
  • Hiten Malde
    Hiten Malde
    May 2023 2 contributions
    ...Hotel is just 15 mins walking from MINA BAZAAR. Staff n reception persons r very cooperative n friendly...
  • biloZ1
    biloZ1
    Mar 2023 662 contributions
    The hotel is shaped like a cruise ship from outside and has the feel inside too with its grand lobby and center that opens to all the floors... The room upgrade was unexpected, and the service was very good... We didn't try the food, but overall, it was a very good hotel and would definitely stay there again...
  • Ali R
    Ali R
    Mar 2023 1 contribution
    ...Mr. Imran from reservation They made our stay so enjoyable and comfortable.” “The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great.” “The location was perfect - close to the mall of Emirates and attractions... The hotel had great facilities and was very convenient.” “The breakfast was delicious and had a great variety of options... The service was excellent and the staff were very friendly and attentive.” “The hotel was beautiful and the decor was modern and stylish... We had a great stay and would definitely stay here again.”...
  • Salman A
    Salman A
    Feb 2023 23 contributions
    ...Close to Mall of Emirates/Metro Station... Sports bar was a fun place to visit... Many local restaurants / eateries near by...
  • Julia
    Julia
    Dec 2022 18 contributions
    ...There is a night club in the hotel and it works every day... Swimming pool is small, dirty and terrible there, sauna doesn’t work...
  • Ирина Л
    Ирина Л
    Nov 2022
    ...There were no hot water in the morning, we could not take a shower. In the evening water was slightly warm, but splashed away from the shower cabin... On the second day of our stay bath towels disappeared and fresh towels arrived more than an hour after we asked the room service for... There is a night club on the ground floor...
  • travelermania
    travelermania
    Nov 2022 19 contributions
    Horrible evening, started with no towel in the room upon checking,informed the housekeeping guy who was next door to room 214 that please put 2 towel in the room ... I mean what kind of service this hotel provide ...
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Maicy Bernardo wrote a review Nov 2023
Taguig City, Philippines12 contributions1 helpful vote
+1
The Hotel is very near to The Mall of Emirates. Walid is so nice and friendly, he assisted us carrying our luggage during our checkout. The hotel experience was amazing, the bar sells cheap all day beers, we had Carlsberg with complimentary nuts, and ate who is a Filipina also recommended us a good restaurant nearby, Street Foods. I forgot her name but she is the only Filipina working there. We had a good conversation and she seems to also love Dubai as we speak.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded 3 weeks ago
Dear Maicy B, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for choosing to stay with us and for taking the time to share your wonderful feedback! We are delighted to hear that you enjoyed your stay, and that our proximity to Mall of the Emirates was convenient for you. We are also thrilled that Walid provided exceptional service by assisting you with your luggage during checkout. He is indeed a valuable member of our team! It's fantastic to know that you had an amazing experience at our bar, enjoying our selection of all-day affordable beers along with complimentary nuts. We are glad that our team member was able to recommend a great nearby restaurant, Street Foods. We will make sure to pass on your kind words to her. We strive to create memorable experiences for our guests, and it's always rewarding to hear about interactions like yours that add to the enjoyment of your stay. We hope to have the pleasure of welcoming you back for another fantastic stay soon. Sincerely, Management Grand Excelsior Hotel Al Barsha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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German E wrote a review Sep 2023
Fort Lauderdale, Florida2 contributions3 helpful votes
Specious room , a careful daily cleaning. I had cone a few times. Closecto restaurants and shopping malls. A all one needs. For family plans I guess this would be a good option for anyone to stay. I recommend it.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Oct 4, 2023
Dear German E, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you have enjoyed your experiences with us and that our location, spacious rooms, and daily cleaning have met your expectations. Our team is committed to providing exceptional service and ensuring that our guests have a comfortable and pleasant stay. It's wonderful to know that you have found everything you need nearby, with restaurants and shopping malls in close proximity. We truly appreciate your recommendation, and we look forward to welcoming you back for more enjoyable stays in the future. Whether for family trips or any other occasion, we are here to provide a memorable experience. Thank you for choosing our hotel, and we can't wait to host you again soon. Sincerely, Management Grand Excelsior Hotel Al Barsha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amer Q wrote a review Sep 2023
6 contributions
We had stayed at this hotel a few years ago and had enjoyed our stay very much. So we tried it out again recently and found the hotel to be very run down and disappointing. The check in process was a saga in itself as we had arrived a little before the official check in time. Despite lengthy discussions with the staff and inspection of several rooms, we were eventually given a different room from what had been shown to us on our arrival. The rooms are dated and tired looking. The house keeping staff need to be followed up repeatedly for simple requests. The air conditioning was also very hard to manage and the room was extremely cold at times despite setting the temperature at 23 degrees. We had booked an executive room due to its size. This was the best part of our stay. We also found one if the staff members named Waleed to be very helpful and polite. The proximity to MOE is also a good feature of this hotel.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Sep 18, 2023
Dear Amer Q, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for sharing your feedback with us regarding your recent stay at our hotel. We sincerely apologize for the disappointment you experienced during your return visit and for any inconvenience you encountered. We appreciate your previous positive experience with us and deeply regret that your recent stay did not meet your expectations. Your feedback is instrumental in helping us identify areas that need improvement. We apologize for any inconvenience you faced during the check-in process. We understand that it can be frustrating when the room assigned is different from what was initially shown, and we will work to streamline our procedures to ensure a smoother and more efficient check-in experience. We acknowledge your comments about the condition of our rooms and the need for better housekeeping service. Rest assured, we take your feedback seriously, and we will be addressing these concerns promptly to enhance the overall quality of our accommodations. Our engineering team will investigate the issue regarding the air conditioning in the room to ensure the temperature control is functioning properly for future guests. We're pleased to hear that you enjoyed the executive room and found our staff member Waleed to be helpful and polite. We will commend him for his exceptional service. Additionally, we appreciate your mention of our proximity to Mall of the Emirates, which is indeed a convenient feature for our guests. Your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a more enjoyable and comfortable experience for our guests. We hope you might consider staying with us again in the future, allowing us the opportunity to regain your trust and offer you a superior stay. Thank you for your previous stay with us, and we look forward to the possibility of welcoming you back. Sincerely, Management Grand Excelsior Hotel Al Barsha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TehminaQ wrote a review Sep 2023
Islamabad, Pakistan17 contributions7 helpful votes
Stayed here in feb 2019 and had a fabulous stay. Unfortunately the standard of the hotel seems to have deteriorated tremendously!! Will definitely not stay here again. Staff was very unhelpful and not interested in any kind of service. The only helpful person was Walid who seemed to have a handle on everything; from being the concierge to finding us a decent room to helping with housekeeping requirements and requests!!! Walid seems to be a one man show running the hotel!!!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Sep 18, 2023
Dear TehminaQ, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for falling short of your expectations and for any inconvenience you experienced during your visit. We deeply regret that your recent experience did not match the fabulous stay you had with us back in February 2019. Your feedback is invaluable, and we take it seriously as it helps us identify areas that need improvement. We are genuinely sorry to hear that you found our staff unhelpful and disinterested in providing quality service. This is certainly not the level of service we aim to deliver, and we will address this issue with our team to ensure that our guests receive the attentive and courteous service they deserve. We greatly appreciate your recognition of Walid's exceptional efforts. He is indeed a valuable member of our team, and we are fortunate to have him. We will commend him for his dedication and for going above and beyond to assist you during your stay. Rest assured, we are committed to addressing the issues you've raised and taking corrective measures to restore the high standards you experienced during your previous visit. Thank you for your previous stay with us, and we hope to have the opportunity to welcome you back and demonstrate our commitment to providing a superior guest experience. Sincerely, Management Grand Excelsior Hotel Al Barsha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tadkabhadka wrote a review Sep 2023
Mumbai, India106 contributions8 helpful votes
The rooms were very good. But not happy with breakfast. Limited Indian options. The staff is cooperative but didn't that didn't help us much because they had limited options. Over all ok but there are better options to look for in other areas too.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Sep 18, 2023
Dear Niyati S, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly appreciate your input, as it helps us continuously improve our services. We're pleased to hear that you found our rooms to be very good, and we take great pride in providing a comfortable and welcoming environment for our guests. However, we're sorry to learn that you were not entirely satisfied with the breakfast options. We will certainly review our breakfast menu to provide a more extensive selection. Rest assured that we will work diligently to enhance our offerings to better meet your expectations. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back and provide you with an improved experience. Sincerely, Management Grand Excelsior Hotel Al Barsha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wander66425115160 wrote a review Sep 2023
Dubai, United Arab Emirates1 contribution
I came to this hotel and I had the worst experience ever starting with the reception we waited for too long to check in because there is one lady working alone,the room smells like toilet no towels no fridge and the service is very bad you request for one thing either you do not receive or you receive it after two hours , the noise from the disco is very loud so I do not recommend this hotel for families, the housekeeping workers they enter the room while you are sleeping no respect at all , if you go to reception you will have to wait for too much time to ask something because there is always one lady working alone and african man sitting at the desk I tried to speak to him he egnored me and he did not speak to me until I tell I want to speak to someone responsible here he tell he is manager .if you are arabe I advice you to not go to this hotel .this hotel do not treat arabe people good
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Date of stay: August 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Sep 11, 2023
Dear Wander66425115160, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for taking the time to review your stay with us and for bringing the issue to our attention. Kindly accept our sincerest apologies for the inconvenience caused during your stay with us. Our hotel is committed to providing our guests with the highest quality services and facilities and we sincerely regret as we fell short of our goal in this instance. Please rest assured that your feedback has already been taken forward with the concerned department and necessary actions and training will be taken accordingly. Once again, thank you for your feedback which is indeed vital in supporting our future improvement efforts. We look forward to welcoming you again in the future and provide you with a better service. Sincerely, Management Grand Excelsior Hotel Al Barsha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anibel A wrote a review Aug 2023
1 contribution
I am really happy to stay at this hotel and the staff are kind and friendly. The design of the hotel looks unique and interesting, resembling a cruise ship, and centrally located in Dubai. I love the food they serve as well.
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Aug 28, 2023
Dear Anibel A, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for sharing your thoughts with us about your recent stay. We're delighted to hear that you had a positive experience and enjoyed your time at our hotel. It's wonderful to know that you found our staff to be kind and friendly. We take pride in delivering exceptional service, and your recognition of our team's efforts is greatly appreciated. We're pleased that the unique and interesting design of the hotel, reminiscent of a cruise ship, added to your experience. We strive to create a visually captivating atmosphere that complements our guests' comfort. Being centrally located in Dubai, we're glad that our location was convenient for you. Whether it's for business or leisure, we aim to provide a convenient base for our guests to explore the city. Your appreciation for the food we serve warms our hearts. We're committed to offering a delightful culinary experience, and it's fantastic to hear that you loved the food during your stay. We hope to have the pleasure of hosting you again in the future and providing you with another enjoyable and memorable stay. Sincerely, Management Grand Excelsior Hotel Al Barsha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rosie Aceron B wrote a review Aug 2023
1 contribution
I would like to express a sincere gratitude for accommodating us, during our stay, I am happy how the staff treat us. The warm welcome to our group.. I love the food delicacy. Tastes excellent for me. I sould recommend this venue to my colleagues
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Aug 28, 2023
Dear Rosie Aceron B, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for sharing your feedback with us regarding your recent stay. We're thrilled to hear that you had a good and refreshing experience at our hotel. We truly appreciate your sincere gratitude for the accommodation provided during your stay. It's heartwarming to know that our staff's treatment of you left a positive impression. Providing a warm welcome and ensuring our guests' comfort is at the core of our service philosophy. We're delighted that you enjoyed the food offerings during your stay. Our culinary team takes great pride in preparing delicious delicacies that cater to a variety of tastes, and we're glad to hear that it was a highlight of your experience. Your intention to recommend our venue to your colleagues is the best compliment we could receive. Your endorsement speaks volumes about your satisfaction and trust in us. We hope to have the pleasure of welcoming you back in the future and providing you with another excellent experience. Sincerely, Management Grand Excelsior Hotel Al Barsha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alicia May P wrote a review Aug 2023
1 contribution
We held an intensive training and Grand Excelsior Hotel made it the perfect, worthy and comfortable place for the whole community! We had an incredible stay from the moment we arrived, the staffs was welcoming and attentive. The room was spacious and well equiped. Food was delicious especially the breakfast and offered a wide variety of food choices. Highly recommended place to stay and create memories!
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Date of stay: August 2023
Value
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Aug 28, 2023
Dear Alicia May P, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for sharing your wonderful experience regarding the recent intensive training held at our hotel. We are thrilled to learn that it was an exceptional training experience for your community. It's gratifying to hear that we were able to provide the perfect and comfortable setting for your event. We're thrilled to read your kind words about our staff's welcoming and attentive demeanor. We take pride in providing top-notch service to our guests from the moment they arrive, and it's wonderful to know that you felt well taken care of. We're also glad that the spacious and well-equipped room added to your comfort during the stay. Additionally, your compliments about the delicious food, especially the breakfast, bring joy to our culinary team. Thank you once again for choosing our hotel for your training event. If you or your community have any future events or stays planned, please don't hesitate to reach out. We're excited about the prospect of serving you again and providing another exceptional experience. Sincerely, Management Grand Excelsior Hotel Al Barsha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fermin A wrote a review Aug 2023
1 contribution
Our training experience was exceptional at this hotel. The staff's accommodating nature and the excellent facilities provided added immense value. I wholeheartedly recommend this venue for any event or gathering in the future.
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$81 - $180 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Barsha / Al Barsha 1
NUMBER OF ROOMS
230
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GRAND EXCELSIOR HOTEL AL BARSHA $38 ($̶6̶6̶) - Updated 2023 Prices & Reviews - Dubai, United Arab Emirates

Frequently Asked Questions about Grand Excelsior Hotel Al Barsha
Which popular attractions are close to Grand Excelsior Hotel Al Barsha?
Nearby attractions include Golden Link Dubai (0.2 miles).
What are some of the property amenities at Grand Excelsior Hotel Al Barsha?
Some of the more popular amenities offered include free wifi, a pool, and a fitness center.
What food & drink options are available at Grand Excelsior Hotel Al Barsha?
Guests can enjoy breakfast during their stay.
Is parking available at Grand Excelsior Hotel Al Barsha?
Yes, free parking is available to guests.
What are some restaurants close to Grand Excelsior Hotel Al Barsha?
Conveniently located restaurants include Mogiya Authentic Japanese Restaurant - 2nd Branch Al Barsha 1, Maxx Music Bar, and Shakeism.
Are there opportunities to exercise at Grand Excelsior Hotel Al Barsha?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Excelsior Hotel Al Barsha have airport transportation?
Yes, Grand Excelsior Hotel Al Barsha offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Excelsior Hotel Al Barsha?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Excelsior Hotel Al Barsha offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Excelsior Hotel Al Barsha?
The staff speaks multiple languages, including Hindi, Arabic, and Filipino.
Are there any historical sites close to Grand Excelsior Hotel Al Barsha?
Many travelers enjoy visiting Jumeirah Archaeological Site (3.4 miles).