Grand Excelsior Hotel Al Barsha
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Al Barsha 1, Dubai 214343 United Arab Emirates
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About
#390 of 885 in Dubai
Location
3.7
Cleanliness
3.7
Service
3.6
Value
3.7
Located in the residential community of Al Barsha, a popular setting between Dubai Marina and downtown Dubai, the Grand Excelsior Hotel is just a few minutes-walk from Mall of the Emirates. This 4-star hotel is a favourite choice for leisure and business visitors to Dubai and offers a range of accommodation, several food and beverage outlets, an outdoor pool, gym, sauna and steam room. A range of meeting and event spaces including the Grand Safina Ballroom that can host up to 400 guests theatre reception.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Breakfast available
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Rooftop pool
Outdoor pool
Breakfast buffet
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
Filipino, Hindi
Location
Full view
90Good for walkers
Grade: 90 out of 100
77Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
Contact
Al Barsha 1, Dubai 214343 United Arab Emirates
Name/address in local language
Getting there
Mall of the EmiratesDubai Metro14 min
Sharaf DGDubai Metro16 min
Rental CarsSee rental cars from $21/day
762Reviews25Q+A100Room tips
Reviews
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Most Recent
Once we checked in hotel, found so amazing everything, but spoiled everything one some one calling from reception at night around 0250hrs. And saying I have additional visitor in room, and asking my partner name who staying with me, it's so weird, you got the ID y asking my partner name at late night time? He answered it's for safety purposes, but how???? I already informed next day to shift incharge, but there is no feed back from them, we thinking for extend our stay, and book again in future, but this weird and unprofessional act from night reception staff, disappointed us.
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Date of stay: May 2022Trip type: Traveled
Helpful
I don't usually go out of my way to write bad reviews, actually never done it, but my experience at this hotel was so shocking that I have to share my story. I checked in this hotel for a few nights as I usually like to see if I enjoy my stay prior to booking it for longer. When i arrived there wasn't anyone at the front entrance to collect my bags, I had to wait to finally get a bell boy. 1. I made my booking on booking.com and as per my confirmation all taxes and fees were included. I am a genius member at booking.com and have been using it for years. when you made a booking with them I have never had to make any further payments. BUT, at noon the day after i checked in and extended for another night, they asked me to pay an additional amount. I went out that afternoon and didn't back till 2:30 am, upon entering the hotel they wouldn't allow me back into my room until i cleared the 5 dollars for the fees they said I owed them however unable to show me any proof of that request. IMAGINE almost 3 am and they created a massive fuss for 5 dollars. I told them I'll deal with it in the morning and they refused to let me back into my room. I said i'd call the police, they said " go ahead, do it" ... I was appalled by the behavior of the receptionist who's name was Biniyam. After a long and very painful argument at 3am in reception which this very uneducated man, I asked to pick up my things from the room and leave the hotel. the money was not the issue, its the principle. I have never in my life been treated so badly by any hotel and ive traveled the world and stayed in all sorts of hotels, from luxury to budget hotels but never had an experience like this. this hotel is so bad, the staff is so uneducated, no sense of customer service whatsoever. pretty bad management too. there are TONS of hotels in Dubai to stay at, avoid this one at all costs. I do not recommend this hotel if you want a pleasant and fun experience in Dubai. I rate this hotel -1.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: rooms are old and smells awful, wouldnt recommend this hotel
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Helpful
I think its a hotel that you will comeback because of the staff. Exterior and lobby is quite exquisite but the room should do a full renovation. I recommend jewel from the reception as she will go beyond the mile to help and deliver the service with her best what a really great hospitality ☺️ Shes a star and would definitely comeback next time!
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Date of stay: April 2022Trip type: Traveled
Helpful
I don’t usually go out of my way to write bad reviews but after staying at this hotel for a week, I feel like people should know what they are walking into, reception very unhelpful, to have some breakfast you basically have to beg staff to add more food once it’s finished, bathroom shower door doesn’t close and is falling apart, toilet leaked for the last 4 days and they did nothing about it, there’s stains all over the carpets and curtains, they don’t really clean your room they limit themselves to make the beds. Overall very poor experience, the reception area looks nice but all the rest needs a makeover.
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Date of stay: April 2022Trip type: Traveled
Room Tip: If you are looking to stay at a nice hotel, change page
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I’m checking in at 3:30pm I went to the reception area to do my bookings . The receptionist didn’t ask me what preference I want so I just talk to him that I want a smoking he told me that they don’t have after a minute he said it’s fine . Then afterwards I told him that I want to do late check out by 1pm yet he said straight NO. then I said why ? What’s the reason it shown in your site that check out can be 12-1pm then he said ok. This all the response that you gonna get from him. I went to my room 102 to check if the room is fine yet when I open the television is not working so I called reception again to send someone to fix it yet since I check out nobody comes. 10 in the morning someone is knocking on my door and wrung the doorbell housekeeping I get pissed off in the middle of my sleep . I said no 30 mins after someone is calling I pick the phone no body answer by 11am reception called me it reminder that I’m about to check out hell really I’m not in the mood that time what’s the purpose of telling u that your checking out at 1 and still someone is checking on you by that time I told her that im check at 1 pm and I informed you guys . I checked out at 12:30 because I cannot sleep anymore . I went home then suddenly I realize that I forgot my iPhone charger in the hotel so call directly the hotel and someone answer the phone get my contact details and call me back asap yet it didn’t happen. I called twice they told me room it’s not been clean around 4pm call back again . Third time I called im really angry and upset she said I can come now so take it but I told her that im not staying in dubai if by any chance I send someone to pick it up . They said send and email to us yet they cannot provide email they will call me again but it never happen. Fourth in a row 10:30 pm I call again she said I can send someone to pick up my things . To ended up this issue im really upset the way you handle customers problems . You told me that you gonna call me back yet it didn’t happened I called u 4times by myself but there’s no initiative. Poor customer service poor handling lost and found poor and not trained staff . I will not tolerate this kind of action. I will never be back . 😡😡😡😡…
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Date of stay: April 2022Trip type: Traveled
Helpful
I have stayed twice at this hotel while on business. It is far from 4 star. While the staff are pleasant, the rooms and in fact the whole hotel is dated and the rooms need a complete revamp. It may have been fashionable interiors in the 70's but so needs money spending on it. The Breakfast was ok but for a 4 star hotel, I was expecting better. The hotel appears to have 'working ladies' as I was accosted several times. As for trying to sleep, there is a night club/bar which was operating 3 times in one week and the thud, thud, thud from the music did not finish until 3am. I did complain to the Receptionist but he really was not interested. After 3am it takes a good 30/40 mins for people to leave the hotel so there is a lot of shouting/singing etc. The only good point about this hotel is the location - very good location close to Mall of Emirates. Otherwise I would avoid it. I am due to visit Dubai in June but will certainly not be staying at this hotel. …
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Date of stay: March 2022
Helpful
I stayed at the grand excelsior al barsha for 3 days. it was my first time.I fully enjoyed my stay. Everything was nice and met the standards I had in mind. The rooms are incredibly and surprisingly spacious, given that I hadn’t even booked an expensive or big room. Housekeeping is well-ordered. Rooms are clean, and toilet and bath and shower are of good standard. Just bear in mind that if swimming pool and getting sun is one of the things on which you’re not willing to compromise when booking a hotel, you might wanna try another hotel. The swimming pool isn’t big enough and there isn’t enough room for getting sun, maybe just for as many as one or two people. Btw, it is less than ten minutes of walk to the mall of the Emirates. I will surely be back to the hotel.
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Date of stay: March 2022Trip type: Traveled
Helpful
We had our stay at Grand Excelsior for 5 nights and it has been a wonderful experience. Special thanks to front desk team & Room division manager where they checked on us on regular basis if everything went well. Thanks to your team for all the support. Would highly recommend.
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Date of stay: February 2022
Value
Rooms
Service
Helpful
Worst hotel in UAE Staff are rude and couldn't sleep from the loud music coming from the par The music was very loud and stayed all night although I called several time and complained every time the stuff were laying to me and said the party will be over in 30 min And it was never over ,,, I had the worst night although I was tired and needed to sleep Please don't make my mistake Please don't book at this hotel
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Date of stay: February 2022Trip type: Traveled
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Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Feb 14, 2022
Dear Kawthar a, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for taking the time to review your stay with us and for choosing our hotel. We would like to apologize for the inconveniences you have encountered with the loud music. Please rest assured that your feedback has already been taken forward to the management to address the problem and prevent any future occurrences. We appreciate your feedback which is indeed vital in supporting our future improvement efforts. Once again, thank you for having stayed with us and we definitely look forward to welcoming you again on your next visit with us. Sincerely, Management Grand Excelsior Hotel Al Barsha
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I like the hotel People are friendly Specially front office staff they manage to make my stay Comfortable ,hotel design is nice . Near to MOE ,10 out of 10 from my side and thanks to Mr. Babar juee and Ms Jawell for the Quick check and free upgrade definitely I will be back thank u all 🙂
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Date of stay: December 2021Trip type: Traveled
Helpful
Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded Jan 23, 2022
Dear Ramy, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for sharing such an overwhelming review and for giving us a perfect rating. We are thrilled to hear that you had a comfortable stay with us and we are glad that our hotel staff services, room condition, and other facilities met your needs and expectations all throughout your stay. Thank you as well for the recognition to our colleagues. Your feedback will surely be shared with the team, who we are certain will be encouraged by your kind remarks. Once again, thank you for having stayed with us and we definitely look forward to welcoming you back soon. Sincerely, Management Grand Excelsior Hotel Al Barsha
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PRICE RANGE
$42 - $194 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Barsha / Al Barsha 1
NUMBER OF ROOMS
230
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Claim Your Listing Frequently Asked Questions about Grand Excelsior Hotel Al Barsha
Which popular attractions are close to Grand Excelsior Hotel Al Barsha?
Nearby attractions include Golden Link Dubai (0.2 miles).
What are some of the property amenities at Grand Excelsior Hotel Al Barsha?
Some of the more popular amenities offered include free wifi, a pool, and a fitness center.
What food & drink options are available at Grand Excelsior Hotel Al Barsha?
Guests can enjoy breakfast during their stay.
Is parking available at Grand Excelsior Hotel Al Barsha?
Yes, free parking is available to guests.
What are some restaurants close to Grand Excelsior Hotel Al Barsha?
Conveniently located restaurants include O'Learys, Shakeism, and Arz Lebanon Restaurant.
Are there opportunities to exercise at Grand Excelsior Hotel Al Barsha?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Excelsior Hotel Al Barsha have airport transportation?
Yes, Grand Excelsior Hotel Al Barsha offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Excelsior Hotel Al Barsha?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Excelsior Hotel Al Barsha offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Excelsior Hotel Al Barsha?
The staff speaks multiple languages, including Hindi and Filipino.
Are there any historical sites close to Grand Excelsior Hotel Al Barsha?
Many travelers enjoy visiting Jumeirah Archaeological Site (3.4 miles).