Grand Excelsior Hotel Al Barsha
738 reviews
#355 of 813 Hotels in Dubai
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Al Barsha 1, Dubai 213434 United Arab Emirates
Lowest prices for your stay
$63
$86
Free cancellation until 10/24/21
$124
$58
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About
#355 of 813 hotels in Dubai
Location
Cleanliness
Service
Value
Located in the residential community of Al Barsha, a popular setting between Dubai Marina and downtown Dubai, the Grand Excelsior Hotel is just a few minutes-walk from Mall of the Emirates. This 4-star hotel is a favourite choice for leisure and business visitors to Dubai and offers a range of accommodation, several food and beverage outlets, an outdoor pool, gym, sauna and steam room. A range of meeting and event spaces including the Grand Safina Ballroom that can host up to 400 guests theatre reception.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Breakfast available
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Rooftop pool
Outdoor pool
Breakfast buffet
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Concierge
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
Hindi
Location
Full view
89Good for walkers
Grade: 89 out of 100
75Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
Contact
Al Barsha 1, Dubai 213434 United Arab Emirates
Name/address in local language
Getting there
Mall of the EmiratesDubai Metro14 min
Sharaf DGDubai Metro16 min
Rental CarsSee rental cars from $19/day
738Reviews25Q+A100Room tips
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Popular mentions
Don’t waste your money on this hotel, rooms are dirty and are not sound proof, lights are horrible always gets on and off and creates creepy atmosphere , phone sets are piece of junk even if you want to talk to the front desk she won’t be able to hear you, definitely not for families.
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Date of stay: July 2021Trip type: Traveled with family
Helpful
Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded 4 days ago
Dear Guest, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for sharing your much-valued feedback with us. We would like to extend our sincerest apologies for the inconveniences you have encountered during your stay. Please rest assured that we have escalated your feedback to our management and we are already taking steps to upgrade our room facilities at present. Here at Grand Excelsior Hotel Al Barsha, we continuously strive to meet your needs and expectations. Thank you for your valuable feedback and we trust that we will have another opportunity to welcome you again and provide you with a better experience next time. Sincerely, Management Grand Excelsior Hotel Al Barsha
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I'm writing this review base on my experience in the hotel. I stayed for 5 nights.as I was celebrating my birthday.. I read some good reviews so I decided to stay and finally payed in advance so i don't need to worry about it. Negative. 1st. The Day of our arrival they keep us waited as our room was not yet ready,its not a big deal for me as I am working also in the same hospitality and the receptionist apologies for the wait.. 2nd. The shower door was broken.. 3rd. Only 1 towel and 1 hand towel was provided by the housekeeping. . For 5 night of my stayed , i ask the attendant to clean my room once only as my room was not dirty and messy that time he changed the bed linens and has a hole and ripped, they even didn't give us new towel so we need to share the towel for two person which is not accepted.. I payed for my stayed so I was expecting for hospitality experience but they failed to give it. Also the room was not soundproof. You can hear people laughing shouting and even the music in the bar was so disturbing,even though I was on the higher floor. Air condition was not cold.. Only thing that good was the room is big.…
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Date of stay: July 2021Trip type: Traveled as a couple
Helpful
Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded 4 days ago
Dear Lirpa, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for taking the time to review your stay and for celebrating your birthday with us. Kindly accept our sincerest apologies for the inconvenience caused during your stay with us. Our hotel is committed to providing our guests with the highest quality services and facilities and we sincerely regret as we fell short of our goal in this instance. Please rest assured that your feedback has already been taken forward with the concerned department for further investigation and necessary actions will be taken accordingly. Once again, thank you for your feedback which is indeed vital in supporting our future improvement efforts. We look forward to welcoming you again in the future and provide you with a better service. Sincerely, Management Grand Excelsior Hotel Al Barsha
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Great evening at the hotel. Room : 100% Service in sherlock bar : 100% Thank you to Shiraz and the waitress who served us . They were very friendly and professional. Atmosphere: 100% A place to relax and have drink with nice music. Thank you guys
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Date of stay: July 2021Trip type: Traveled with friends
Helpful
Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded 4 days ago
Dear Travelermania, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for sharing your detailed feedback further to your recent experience with us. We are pleased to hear that we were able to live up to your expectations all throughout your stay especially with our hotel staff services. Please rest assured that we ensure that your overall stay is most comfortable. Your personal satisfaction is our topmost priority. Once again, thank you for having stayed with us and we definitely look forward to serving you again in the future. Sincerely, Management Grand Excelsior Hotel Al Barsha
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I had a conversation with a reservation staff and it was a disaster. The way he/she message to me is like im staying in the hotel for free. Working in hospitality industry means being able to satisfy your guest and to be more flexible
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Date of stay: July 2021Trip type: Traveled as a couple
Helpful
Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded 4 days ago
Dear Yash, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for taking the time to share your review with us and for bringing the issue to our attention. First, we would like to extend our sincerest apologies for your recent experience. Please rest assured that we have thoroughly addressed this matter with the concerned departments for further investigation and corrective measures will be taken accordingly. Thank you for your valuable feedback and we trust that we will have another opportunity to welcome you again and provide you with a better experience next time. Sincerely, Management Grand Excelsior Hotel Al Barsha
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I visited to Grand Excelsior Hotel with my friend. We are new in Dubai and looking for a job with visit visa. When we are tired and stressful in this time but this hotel staff provide us friendly and excellent service help us comfortable and make relax our stay. Thank you housekeeping supervior (African Lady) for brings our request whatever we need for room amenities. Thank you Mr. Nasir for urgent print out. Thank you jewel for welcome smile all the time. We will come to the hotel at next month.
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Date of stay: June 2021Trip type: Traveled with friends
Helpful
Response from Grand Excelsior Hotel Al Barsha Management, General Manager at Grand Excelsior Hotel Al Barsha
Responded 4 weeks ago
Dear Su P, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for sharing such an overwhelming review and for sharing your feedback further to your recent experience with us. We are truly delighted to hear that you had a relaxing and comfortable stay with us and we are glad that you found our hotel staff friendly and excellent. It is indeed our privilege to provide you the best of our services, most especially with our hotel staff services, room condition, and other facilities. We appreciate your recognition to all our colleagues and your feedback will surely be shared with the team, who we are certain will be encouraged by your kind remarks. Once again, thank you for having stayed with us and we definitely look forward to welcoming you again on your next visit with us. Sincerely, Management Grand Excelsior Hotel Al Barsha
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PRICE RANGE
$38 - $137 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Barsha / Al Barsha 1
NUMBER OF ROOMS
230
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Claim Your Listing Frequently Asked Questions about Grand Excelsior Hotel Al Barsha
Which popular attractions are close to Grand Excelsior Hotel Al Barsha?
Nearby attractions include Golden Link Dubai (0.2 miles).
What are some of the property amenities at Grand Excelsior Hotel Al Barsha?
Some of the more popular amenities offered include free wifi, a pool, and a fitness center.
What food & drink options are available at Grand Excelsior Hotel Al Barsha?
Guests can enjoy breakfast during their stay.
Is parking available at Grand Excelsior Hotel Al Barsha?
Yes, free parking is available to guests.
What are some restaurants close to Grand Excelsior Hotel Al Barsha?
Conveniently located restaurants include O'Learys, Arz Lebanon Restaurant, and Shakeism.
Are there opportunities to exercise at Grand Excelsior Hotel Al Barsha?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Excelsior Hotel Al Barsha have an airport shuttle?
Yes, Grand Excelsior Hotel Al Barsha offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Excelsior Hotel Al Barsha?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Excelsior Hotel Al Barsha offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Excelsior Hotel Al Barsha?
Many travelers enjoy visiting Jumeirah Archaeological Site (3.4 miles).
Is Grand Excelsior Hotel Al Barsha accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.