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Jumeirah Zabeel Saray

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Jumeirah Zabeel Saray
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4,531 Reviews from our TripAdvisor Community

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Showing 3,851: English reviews
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW via mobile

What a fabulous comprehensive hotel... Just the right size, superb facilities, choice of restaurants, wonderful SPA, swimming pools & private beach (sea rather flat) Very well staffed - strategically positioned & roaming if you need any assistance On the Palm - quiet & scenic Walking & bike track along the sea Good food - big portions - not gourmet Shockingly... More 

Helpful?
Thank Aruni S
Level Contributor
4 reviews
Reviewed yesterday NEW via mobile

Incredibly it seems the only way to get feedback from the management in this hotel is to review it on Tripadvisor - we are current guests and cannot even get management to return our calls! We checked in around 9pm last night and were given a room right at the end of a corridor on the first floor with a... More 

Helpful?
Thank Victoria B
Uppsala, Sweden
1 review
Reviewed yesterday NEW via mobile

Me and my husband spent a week at Zabeel Saray and it was lovely. The service was excellent and the surroundings beautiful. Alcohol is expensive, but that didn't matter to us, the mocktails were delicious and water at the room was free. Make sure to visit the Indian restaurant and buy a coconut at the beach!

Helpful?
Thank sandrathorn
Dubai, United Arab Emirates
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW

So we were not staying at the hotel , We just went to have a family day on the beach , First we had to wait 15 minutes for someone to assist us and take us to the beach , Second we had to pay twice the price we usually pay at other hotels and then they charge for kids... More 

Helpful?
Thank niamzaid
2 reviews
Reviewed 2 days ago NEW via mobile

This was our fourth visit to the hotel and the first occasion to state a negative to the hotel Our bedroom was above the entrance of the hotel and the night life entertainment hall. On four nights at 3pm when people were leaving the venue the noise was incredible, on one night we were woken to a battle of 30... More 

Helpful?
Thank les m
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest, Thank you for your feedback. I do apologize for the inconvenience that you faced during this stay with regards to sound disturbances. I will speak with the team and see what best could be done for our valuable guests on instances like this and I do hope that this issue will not refrain you from visiting us once... More 

Al Khobar, Saudi Arabia
Level Contributor
79 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 days ago NEW via mobile

Went with friends to the outside sitting area at night was amazing good seating amazing atmosphere we had drinks and shesha was amazing at night couldn't take good pics but I took nice pics of the entrees of the hotel

Helpful?
Thank AGosaibi
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest, Thank you for the great feedback. We are very happy that you enjoyed the Sultans Lounge terrace which is one of the most popular terraces of the hotel. In Sultans Lounge , we serve a wide variety of beverages, an international a la carte menu in addition to a selection of Shiesha offerings. The area has a separate... More 

Stafford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

Stayed for 6 night on 10th November celebrating my husbands' birthday Hotel was simply perfect in every way for us Special thank to club lounge tem . RHEA DANEIL DANA AND DAISY Just could not do enough for us to ensure our holiday was special RHEA helped us with a flight issue and nothing was too much trouble for her.... More 

Helpful?
1 Thank lindamm24
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Linda Thank you very much for a great review of the resort. We are delighted that you enjoyed the facilities of the club lounge. Your feedback has been shared with the club lounge team and specially with Rhea. They are delighted that they could create a memorable experience for you and your family. We look forward to having you... More 

Manchester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
Reviewed 5 days ago NEW via mobile

This hotel is very palatial looking and very warm hospitality ,concierge are always on hand and the breakfast buffet is to die for will visit again .The hotel was very child friendly and the kids club kept my children amysd

Helpful?
Thank ressakhan
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest, Thank you for a great review of our resort. We are indeed delighted to note that we were able to exceed your expectations during this visit. We have shared your feedback with all colleagues, specially with Imperium, Concierge and the kids club team. We look forward to having you stay with us again in the near future. Best... More 

london
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 5 days ago NEW

To summarise - booked a 2 bed suite through expedia, but expedia doesn't tell you about the perks of booking a suite, namely free transfers to and from the airport and club lounge access. The hotel is opulent, really amazing architecture and finishes in communal areas and through out. I couldn't fault the room, it was amazing, really really really... More 

Helpful?
Thank iloveluxuryholidays
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest Thank you for your review. We value your feedback and will look into the areas of concern that you have mentioned. We have noted your comment with the regards to the temperature in the pool and will start monitoring this closely. This is the first time that we have heard this feedback and pool temperatures are monitored very... More 

Qatar
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 days ago NEW

Met my friend here for breakfast. Nice hotel but I expected better service. We were offered hot drinks, Ordered teas then waited over 30 minutes before we were served. Both teapots were lukewarm so we had to return them. Obviously the order was placed and filled but not served on time. Then we placed an order for just one omelette,... More 

Helpful?
Thank A W
EAM-JZS, Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest Thank you for letting us know about your breakfast experience at Imperium Restaurant. I am sorry that you didnt enjoy the experience and that the service was not to the usual high standards we deliver. I would very much appreciate if you can kindly write to me with the date you visited , so I can find out... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West | PO Box 27722, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $290 - $883 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Jumeirah International, Expedia, Booking.com, Orbitz, Odigeo, Priceline and Travelocity so you can book your Jumeirah Zabeel Saray reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jumeirah Zabeel Saray Hotel Dubai
Hotel Style:
#12 Family Hotel in Dubai
#13 On the Beach Hotel in Dubai
#18 Romantic Hotel in Dubai
#21 Business Hotel in Dubai
#35 Luxury Hotel in Dubai
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Questions & Answers

Here's what travelers have asked, with answers from Jumeirah Zabeel Saray staff and other travelers.
223 questions
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Questions? Get answers from Jumeirah Zabeel Saray staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Palm View room club”
 of 5 bubbles lindamm24, 4 days ago | Read review
“Suites come with club lounge access and free airport transfers”
 of 5 bubbles iloveluxuryholidays, 5 days ago | Read review
“i would say a pool view room would be the better choice as it does not get the afternoon sun”
 of 5 bubbles Tezza2097, 1 week ago | Read review
“better to take a floor up”
 of 5 bubbles R462HYalexandram, 2 weeks ago | Read review
“Palm View CLUB så har man alt hvad man har behov for”
 of 5 bubbles 654shaht, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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