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Sheraton Dubai Mall of the Emirates Hotel

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#82 of 544 Hotels in Dubai
Certificate of Excellence
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Sheraton Dubai Mall of the Emirates Hotel
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1,998 Reviews from our TripAdvisor Community

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Showing 1,591: English reviews
Sarasota, Florida
Reviewed July 27, 2013

We have stayed in this hotel for a week (2 adults & 1 child) in a Junior Suite. The rate was AED 1,243/20 Per night (All taxes included). Room was clean and tidy and the furniture is reasonably in good condition. In the living room the sofa can be turn to an extra bed. The size of the suit was...

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1Thank Majed_S
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Majed_S, Thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel. Indeed, we are conveniently connected to the world renowned Mall of the Emirates featuring more than 560 brands from all over the world and entertainment activities for all ages such as Ski Dubai and VOX Cinemas. The mall is also directly linked to the Metro, a...

Reviewed July 24, 2013

Sheraton Mall of the Emirates is directly connected to the mall and close to the metro which makes it a great location, the rooms are nice, the pool is great, the food is good. The customer service is really bad. When I arrived, I had to wait 30 minutes before I could even check in, the check in counter was...

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Thank Leonie J
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Leonie J, Thank you for the time you took to share with us your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel. We are glad to hear that you enjoyed the facilities and location of our hotel. The more we regret to know that our service standards were not up to your expectations....

Perth, Australia
Reviewed July 18, 2013

My husband, 2yr old son, and I stayed here for four nights in late July 2013 (during Ramadan). From the moment we arrived we were impressed. The staff were all friendly, helpful and professional. They were also really friendly towards my son and always said hello which was sweet. The room was impressive to say the least. The layout of...

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1Thank Michelle C
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Michelle C, We thank you for your positive feedback from your stay with us and are glad you enjoyed your time here in Dubai. As you mentioned we are directly connected to the Mall of the Emirates and the Dubai Metro, which is very convenient when travelling with the family. Also our staff will be happy for your positive...

Newbridge, Ireland
Reviewed July 13, 2013

For a new hotel (recently converted from Pullman brand to Sheraton), the staff at this place have certainly picked up a lot of the bad old Dubai ways - always trying to force the hotel car on you instead of the less expensive taxi, trying to force the most expensive water on you at dinner unless you specifically ask for...

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Thank voehn
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear voehn, Thank you for the time you took to share with us your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel. We are glad that you enjoyed the great location and facilities of our hotel and are therefore even more sorry to hear that the service experience was not up to your expectations....

London, United Kingdom
Reviewed July 12, 2013

We (me, my wife and my two year old baby) stayed here for four nights during 8th June 2013. I must say this hotel was fabulous. On initially reaching there one receptionist (female Far East Asian looking) was not very helpful and she certainly did not have a friendly face considering we had travelled from Malaysia and were extremely tired...

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3Thank TravelMoe36
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear TravelMoe36, Thank you for the time you took to share with us your detailed feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel. We are very happy that we could leave a good impression with you overall and Ramadan has received you positive feedback. It is always nice for our employees to also receive...

Brisbane, Australia
Reviewed July 9, 2013

We stayed 4 nights at the Sheraton MOE in a superior twin room. The room was spacious and clean and the beds were super comfy. For the size of the hotel and the number of rooms on each floor the hotel room is quite which is always a bonus. Included in the stay is access to the roof top pool,...

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Thank Buddy74
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Buddy74, Thank you for taking the time reviewing our hotel! We are very glad that you enjoyed your stay with us and the facilities of our hotel. Indeed we are directly connected to the Mall of the Emirates, one of the most popular Malls in Dubai with over 560 brands and stores. Our beautiful views over the Dubai Skyline...

Kamen, Germany
Reviewed July 8, 2013

Stayed at the Sheraton during a 2 week business trip to Dubai in March 2013. The hotel was chosen by my company and I honestly have to say that my stay could not have been any better. From the moment of arrival until the final check out, everything in this hotel was simply perfect. The service is excellent, the rooms...

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Thank olliwi
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear olliwi, Thank you for taking the time reviewing our hotel. We are very happy to hear that we made your business trip as enjoyable as possible. As you mentioned with our location and facilities we have a lot to offer for corporate travelers. But also leisure guests can enjoy the entertainment facilities of the Mall of the Emirates at...

Reviewed July 7, 2013

In choosing this hotel we took into account our specific wants for our short stay in Dubai. Access to mall, food, shopping and metro. The Sheraton provided this and more. The rooms were spacious and the pool and gym were used daily. Special thanks to Jue on the front desk for all the great shopping and local knowledge she provided....

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2Thank FZ94
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear FZ94, Thank you for the time you took to share with us your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel. Our Hotel is offering exactly what you mentioned: Direct access to the Mall of the Emirates, which is one of the most popular Malls in Dubai and attached to Dubai Metro. The...

Melbourne, Australia
Reviewed June 30, 2013

Excellent sized rooms, very clean, modern and well appointed. The facilites (pool, day spa, etc) are excellent and the location is fantastic. The wifi, however, was not so fabulous and quite slow with some coverage issues. We stayed for just 2 nights while transiting to Europe and it was perfect for that type of visit. In terms of value for...

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2Thank Vitsk
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Vitsk, Thank you for the time you took to share with us your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel. Indeed, in the first months of the conversion we faced some issues regarding the internet connection, however rest assured that all the problems have been solved. Moreover, as you mentioned, our location...

Sydney, Australia
Reviewed June 27, 2013

Great Location! Great Hotel. Stayed for 4 days. Good transport links to Dubai Mall. Fabulous shopping in the Mall of Emirates and excellent restaurants. Service was fantastic as expected when you visit Dubai. This is my 5 th time and definitely won't be my last. There is always so much to see and do . I can highly recommend this...

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1Thank Browne62
Management_Sheraton, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Browne62, It is always a pleasure to hear such positive comments from our guests! Indeed, our hotel is connected to the Mall of the Emirates offering more than 560 stores and entertainment activities for all the family. The mall is also linked to the Metro, a great way to explore the rest of the city. Once again, thank you...

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Besh
Besh
Cuisines: Turkish, Middle Eastern, Barbecue
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $186 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#55 Spa Hotel in Dubai
#78 Luxury Hotel in Dubai
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travelers.
45 questions
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a deluxe room with glass-walled bathroom.”
 of 5 bubbles P9187GNstevenp, yesterday | Read review
“shopping mall, metro, Roof top swimming pool”
 of 5 bubbles _L2243IP, 5 days ago | Read review
“We always request higher floor rooms.”
 of 5 bubbles cssb85, 6 days ago | Read review
“Great to get in and out if emirates mall”
 of 5 bubbles 53robyns, 1 week ago | Read review
“Try a suite....on any floor, I recommend rooms 16 and 32”
 of 5 bubbles danielq8, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question