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Sheraton Mall of the Emirates Hotel Dubai

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Sheikh Zayed Road, Al Barsha 1 Mall of the Emirates, Dubai United Arab Emirates
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Traveler (1809)
Room & Suite (751)
Videos (4)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Mall of the Emirates Hotel Dubai
Updated 12/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#166 of 893 hotels in Dubai
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
Directly connected to the world-renowned Mall of the Emirates in Dubai, United Arab Emirates, Sheraton Mall of the Emirates Hotel, Dubai is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Kids stay free
Airport transportation
Conference facilities
Parking garage
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Poolside bar
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Snack bar
Rooftop bar
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Bottled water
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Arabic, Filipino, Hindi
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
100Great for walkers
Grade: 100 out of 100
199Restaurantswithin 0.3 miles
40Attractionswithin 0.3 miles
3128Reviews86Q+A100Room tips
Traveler rating
  • 2,036
  • 799
  • 186
  • 52
  • 55
Time of year
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Popular mentions
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Most Recent
Rupali wrote a review Aug 6
1 contribution
Wonderful stay very conveniently located With easy access to mall of Emirates Mouna took care of me from the moment I checked in Gave me an early check in and was very warm and welcoming Definitely recommend to all
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded yesterday
Dear 253rupalia, Greetings from Sheraton Mall of the Emirates Hotel, Dubai! Thank you for posting a review of your recent stay with us. We are happy to hear that you enjoyed your overall experience and noted the high score given to our associates and their dedication to offering uncompromising service to our guests. You may rest assured that I will share your kind feedback with them. I hope that we will have the pleasure of welcoming you soon again Warm regards, Ushani Fernando Executive Assistant to the General Manager
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Mohammed S wrote a review Jul 2022
2 contributions
I have booked the hotel direct from call center where we book two connected room for a family to stay during the week end however we got the rooms one of them with very bad smell and ac is not working , I have request to fix it and meet the manager howEver the attitude is very bad from reciption , and the duty manager didn’t visit the room he is only call as I have request from to visit us and he didn’t , they change the room after check in by two hours which affect our time , we visit many hotel in dubai 5 star and it was amazing but this hotel was not good for family stay , thanks
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Pleas eve ready for the room to the new guest and know how to treat the guest by duty manager
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded 5 days ago
Dear Mohammed, Thank you for taking the time to share your feedback with us. It is sad to hear you did not enjoy your stay the way we wished you had. However, we did accommodate your preferences and provided you with suitable rooms, as per your request. I hope to have the pleasure of welcoming you again and meeting you in person. We will make sure you will have a flawless stay. Warm regards, G. Bindra General Manager
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Moin Leghari wrote a review Jul 2022
1 contribution
I stayed at Sheraton for ten days overall I enjoyed my stay very much, food was on point and great tasting, the staff were very helpful and nice I would like to especially name on of their cleaners, Rahul. He was always very nice and cleaned effectively and made sure to leave a nice note every time he was done. 10/10 definitely would stay here again
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded 6 days ago
Dear ia804, Thank you for posting a review of your recent stay with us. We are happy to hear that you enjoyed your overall experience and noted the high score given to our associates and their dedication to offering uncompromising service to our guests. You may rest assured that I will share your kind feedback with them. I hope that we will have the pleasure of welcoming you soon again Warm regards, Ushani Fernando Executive Assistant to the General Manager
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Jorge S wrote a review Jul 2022
1 contribution
Amazed with the attention to all details in the bedroom and the fantastic towel art that surprised me in each return to my bedroom. And much appreciated the offer given (after a fire alarm during the first hours of one days). Added with a special moment in the infinity pool in the last floor - 37° at 21:00 (already night)… thanks for it!
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Date of stay: July 2022Trip type: Traveled on business
Room Tip: Be prepared to enjoy with time what the hotel have to offer, as well the visit to the Mall.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded 1 week ago
Dear Jorge S, Greetings from Sheraton Mall of the Emirates Hotel, Dubai! Many thanks for sharing a review of your recent stay with us. Needless to say, we are very pleased to see that you enjoyed your recent visit and hope to have the pleasure of welcoming you soon again. Thank you and warm regards, Ushani Fernando Executive Assistant to the General Manager
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Shahram R wrote a review Jul 2022
1 contribution
The actual attention of the hotel were the staff. I was staying there for a couple of days and there was a problem of hot water that I faced during my stay. Meenati was very kind to help me to move to a suite immediately near to my room as I was very tired. And the next day when I asked her for a late check out with smiling face she greeted me and accepted my request. She was an amazing person and real asset to the hotel. Many thanks to the Sheraton Team
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded 1 week ago
Dear shahramraza, Greetings from Sheraton Mall of the Emirates Hotel, Dubai. Thank you for taking the time to share your feedback about your recent stay with us We are very pleased to read about your interaction with our associates, they are the heart and soul of the hotel and you may rest assured that I will share your kind feedback with them. Thank you once again and we hope that we will have the pleasure of welcoming you soon again. Warm regards, Ushani Fernando Executive Assistant to the General Manager
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Arslan S wrote a review Jul 2022
2 contributions
I stayed in sheraton hotel for 6 Night’s an my stay was very nice. A very pleasant atmosphere and very friendly staff. Special mention for Shikha and Mahmoud, they are asset of your hotel. See you very soon.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded 1 week ago
Dear ArslanS36 , Thank you for posting a review of your recent stay with us. We are happy to hear that you enjoyed your overall experience and noted the high score given to our associates and their dedication to offering uncompromising service to our guests. You may rest assured that I will share your kind feedback with them. We look forward to welcoming you soon again. Warm regards, Ushani Fernando Executive Assistant to the General Manager
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Miss K wrote a review Jul 2022
South Korea1 contribution
Besh breakfast is always the best. Excellent food and Service. Big thanks to the lady Ms Reyna who managed to clean another table where we are comfortable to sit, Mr Mahmoud and the Chef in the Egg station for a nice and friendly service. We will be back again :) :) :)
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded 2 weeks ago
Dear MissKyu00, Thank you for taking the time to share your feedback about your recent stay with us. We are very pleased to read about your interaction with our associates, they are the heart and soul of the hotel and you may rest assured that I will share your kind feedback with them. Thank you once again and we hope that we will have the pleasure of welcoming you soon again. Warm regards, Ushani Fernando Executive Assistant to the General Manager
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Michael G wrote a review Jul 2022
9 contributions
Had a great breakfast with my long lost friend. Got a chance to visit Dubai and decided to stop by at Besh Restaurant. Ambiance was really nice and very accomodating hostess name Rayna. Thankful to the chef as well who made an effort to serve me a cup of rice. Too bad i forgot to take his name. Will definitely come back soon.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded 2 weeks ago
Dear michaelgQ8109QK, Thank you for posting a review of your recent stay with us. We are happy to hear that you enjoyed your overall experience and noted the high score given to our associates and their dedication to offering uncompromising service to our guests. You may rest assured that I will share your kind feedback with them. I hope that we will have the pleasure of welcoming you soon again. Warm regards, Ushani Fernando Executive Assistant to the General Manager
Read more
Hend R wrote a review Jul 2022
Dubai, United Arab Emirates17 contributions13 helpful votes
Link Cafe on the 5th floor You have to try the link cafe breakfast! Perfect spot for work and chilling. Tried their yummy acai and good coffee Ask for Mica , super friendly and helpful! A good hide out space when you want to work or take zoom calls
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded 2 weeks ago
Dear hraafat, Greetings from Sheraton Mall of the Emirates Hotel, Dubai! Thank you for posting a review of your recent stay with us. We are happy to hear that you enjoyed your overall experience and noted the high score given to our associates and their dedication to offering uncompromising service to our guests. You may rest assured that I will share your kind feedback with them. I hope that we will have the pleasure of welcoming you soon again Warm regards, Ushani Fernando Executive Assistant to the General Manager
Read more
fahad wrote a review Jul 2022
Riyadh, Saudi Arabia1 contribution
Great hotel, friendly staff. Location is perfect as the hotel is connected to the Mall of the Emirates We stayed there for 9 nights and it was such an amazing stay What made our visit unforgettable is one of the manager( Mr Sameh) . He is a really great guy at the hotel. Without any hesitation he is always there to help us and making sure that everything is as we expected. Anytime we needed help Mr Sameh is there help. Anytime we needed an advice or any information, Mr Sameh is there to help. I would like to thank him specially for his kindness and for him professionalism. If anyone is looking for a nice hotel near to a shopping mall. Sheraton Mall of the Emirates is the choice indeed thanks to all the hotel staff and management and special thanks to Mr Sameh!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SheratonMOE Dubai, Owner at Sheraton Mall of the Emirates Hotel Dubai
Responded 2 weeks ago
Dear Navigator16673133341, Greetings from Sheraton Mall of the Emirates Hotel, Dubai. Many thanks for taking the time to share your feedback about your recent stay with us. We are very pleased to read about your interaction with our associates, they are the heart and soul of the hotel and you may rest assured that I will share your kind feedback with them. The Mall of the Emirates is indeed attached to the hotel and a wonderful benefit to staying with us. Thank you once again and we hope that we will have the pleasure of welcoming you soon again. Warm regards, Ushani Fernando Executive Assistant to the General Manager
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PRICE RANGE
$131 - $245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman dubai mall of the emirates hotel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Barsha / Al Barsha 1
NUMBER OF ROOMS
481
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Frequently Asked Questions about Sheraton Mall of the Emirates Hotel Dubai
Which popular attractions are close to Sheraton Mall of the Emirates Hotel Dubai?
Nearby attractions include Dreamscape (0.2 miles), Mall of the Emirates (0.2 miles), and Al Jaber Gallery (0.2 miles).
What are some of the property amenities at Sheraton Mall of the Emirates Hotel Dubai?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Mall of the Emirates Hotel Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Mall of the Emirates Hotel Dubai?
Guests can enjoy a rooftop bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Sheraton Mall of the Emirates Hotel Dubai?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Sheraton Mall of the Emirates Hotel Dubai?
Conveniently located restaurants include The Noodle House - Nakheel Mall, Black Tap Craft Burgers & Shakes Mall of the Emirates, and Emporio Armani Cafe.
Are there opportunities to exercise at Sheraton Mall of the Emirates Hotel Dubai?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Mall of the Emirates Hotel Dubai have airport transportation?
Yes, Sheraton Mall of the Emirates Hotel Dubai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Mall of the Emirates Hotel Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Mall of the Emirates Hotel Dubai offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Mall of the Emirates Hotel Dubai?
The staff speaks multiple languages, including English, Hindi, Arabic, and Filipino.