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Sheraton Dubai Mall of the Emirates Hotel

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#78 of 540 Hotels in Dubai
Certificate of Excellence
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Sheraton Dubai Mall of the Emirates Hotel
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2,031 Reviews from our TripAdvisor Community

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Showing 1,621: English reviews
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Gabes, Tunisia
Reviewed today NEWvia mobile

I was at this hotel,i thought SPF It was the worst stay I am gold member,they onliged me to pay for upgrate room,it was very noisy all ghe stay,on the streets,m No maintenance ,broken storea,water in WC,door of minibar broken and coca at 50 uae!!!! Breakfast as at army,if you go to buffet,you lose it,hugh groups,and people,very poor buffet,very bad...

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Helpful?
Thank RIDALI
Abu Dhabi, United Arab Emirates
Reviewed today NEWvia mobile

We visited Sheraton Dubai Mall of the Emirates on the 20th of April 2017. When we arrived we were greeted with welcoming smile and they showed us the way to the 5th floor for check in. The front desk staff was very friendly and helpful. Since it was our first time staying at this hotel they give us a room...

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Thank Azlinda_Aziz
Abu Dhabi, United Arab Emirates
Reviewed yesterday NEWvia mobile

I have attended a business meeting in the hotel coming from Abu dhabi. I waited my car for more than 30 minutes and whenever i asked the staff responsible for the valet parking service i wS completely ignored. I felt disrespected at all levels and had to speak to the senior person who advised that the car is on the...

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Helpful?
Thank 846ranaa
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear 846ranaa, Thanks for your feedback. Your comments are important to us, and we will do everything we can to make sure that our staff continue to accommodate to our valued guests. We are deeply saddened that you encountered some difficulties with our valet parking and would like to discuss your feedback directly, could you email me on 03889.GMoffice@sheraton.com with...

Reviewed 5 days ago NEW

The Sheraton is your run of the mill four-star hotel in the Middle East. They have everything that you'd expect from the Hilton chain, a well-trained staff, comfortable beds, great air conditioning and good recreational facilities. The buffet breakfast was spectacularly average and could definitely use some attention. The most notable feature of the hotel is that it's attached to...

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Helpful?
Thank Peter C
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Peter C, Thank you for the time you took to share your feedback with us. I am happy to read that you enjoyed our facilities and convenient connection to Mall of the Emirates featuring over 630 international brands, including entertainment facilities for all ages. Once again, thank you for taking the time to review our hotel and hope to...

London, United Kingdom
Reviewed 1 week ago

Fantastic Hotel with fantastic staff. From the moment we came in to the moment we left, we felt incredibly valued and were treated with top class service. The Executive suite with the connected room we stayed at was fantastic. At first I wasn't sure with the connected room as it wasn't really connected. It was rather an adjourning room. However,...

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Helpful?
Thank Rashid A
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Rashid A, Thank you for the time you took to share your feedback with us. I am delighted to read that you enjoyed your overall stay and our Executive Suite with the connecting room. Furthermore, I am happy to read that our associates were able to make your stay as comfortable as possible and rest assured that I have...

Reviewed 1 week ago

This is just an average hotel with regular amenities available. The staff is nice and always greeting. I made a wake up call and very strange that they forgot to make it and I have to suffer. Thank God I had a bake up plan. Meals are very basic and the worse thing is hell of house flies in the...

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Helpful?
Thank Imran A
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Imran A, Thank you for taking the time to leave your comments regarding your stay with us at Sheraton Dubai Mall of the Emirates Hotel. I am sorry for the difficulties that you encountered. The happiness of our guests is of top priority to us, therefore, I would welcome the opportunity to discuss these matters with you. Please do...

Reviewed 1 week ago via mobile

I went to Dubai in UAE for a short vacation and decided to stay in Sheraton Dubai mall, Sheraton series always maintain their high service standards, another point the hotel is connected to the mall, the staff is friendly and easy check in and good room service, 20 minutes from Dubai mall, spa and gym are nice. If you are...

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Helpful?
Thank Khalid A
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Khalid A, It is always a pleasure to receive such positive feedback from our guests, thank you for taking the time to share your thoughts with us. I am delighted to read that our associates were able to make your experience as comfortable as possible and that you enjoyed our location and convenient connection to Mall of the Emirates....

Reviewed 1 week ago via mobile

Very nice service, we've got an upgrade to stunning &huge suite overviewing Burj Khalifa, connected with huge shopping mall. Good breakfast &club (afternoon drinks &quaoity food available) and amazing infinity pool on the roof -highly recommended!

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1Thank Sara S
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Sara S, Thank you for taking the time to share your feedback with us. I'm happy to read that you enjoyed your suites with Burj Khalifa view, our Sheraton Club Lounge, breakfast and rooftop pools. Furthermore, we are indeed conveniently connected to Mall of the Emirates featuring over 630 stores and entertainment facilities for all ages, including indoor ski...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

We stayed here on a six day stop over. Excellent service and luxury accommodation. Definitely worth the extra money over four point Sheraton hotels. Excellent location, brilliant staff. High standard. Would recommend the breakfast packages.

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Thank Yahia A
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Yahia A, I am delighted to read that you enjoyed your 6 days stopover with us and thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel. Hope to have the pleasure of welcoming you back soon for another memorable stay. Warm regards, Paul Dunphy General Manager

Cairo
Reviewed 1 week ago via mobile

Very nice hotel and great services Thanks to Mr. Tarek Moustafa the duty manager for guest service who took care of my feedback. Thanks to the gentleman from reception who helped me in the check in (sorry forgot his name). Thanks to Naveed who always smile till the last moment when I took the taxi to airport :) Thanks to...

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Helpful?
Thank AhmadYusuf313
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear AhmadYusuf313, I would like to thank you for taking the time to share your feedback from your recent stay with us. Furthermore, I am delighted to read that our associates were able to make your stay as comfortable as possible and rest assured that I have shared your kind comments with the team and in particular with Tarek and...

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Besh
Besh
Cuisines: Turkish, Middle Eastern, Barbecue
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $167 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#52 Spa Hotel in Dubai
#73 Luxury Hotel in Dubai
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travelers.
45 questions
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pick a room with Club access. Fantastic service and worth every penny”
rashida378, 1 week ago | Read review
“The suites are awesome.”
Travelmom211, 2 weeks ago | Read review
“club rooms the best choice”
nazar091, 4 weeks ago | Read review
“Ask for a deluxe room with glass-walled bathroom.”
P9187GNstevenp, 4 weeks ago | Read review
“shopping mall, metro, Roof top swimming pool”
_L2243IP, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question