I had the misfortune of staying at city seasons diera dubai for 3 nights while traveling from maldives to karachi.when I booked hotel I specifically asked for non smoking room and they assured me they hv them.i had booked deluxe double bed wd balcony but on checkin I was told that all smoking rooms are without balcony.so hvg no choice I took it.after half hour I noticed refrigerator wasnt working and shower wasnt working properly so I informed maintenance, they came and said will be back in 10 minutes.it was evening by that time so I went out for dinner and shopping informing reception but when I came back at 11 pm the problem was still there.i called and asked for a room change but they said they were all full.eventually after talking to manager they replaced refrigerator and fixed shower.it was midnight by that time.next morning when I went for breakfast the tea cups and juice glasses were not there ,anything that was finished wasnt being replaced.and the waitresses didnt care.the room over all had stains on carpets,towels were old and only one hand towel was provided,safety deposit buttons were not working properly and hence the list goes on.i wouldn't advise anyone to stay in this hotel as you can find much better hotels in same area In same price range.…
This place is great to stay with any occasions ... warm welcome from front office associates. I wanted to say how much we appreciate that your team listened to our concerned about my one of the lost and found item in this place , recognised the importantance and acted so quickly to provide an option. We know that many places in Dubai would have created a big issue out of this and your team member Nina had handle the situation very professionally and thank to house keeping team as well to giving important for such this kind of things..
The hotel is nearby Dubai international airport and close to city center Deira metro station.Room was very clean and staff was fantastic and friendly, specially Mr.Farid from front desk was very helpful and friendly ,I want recommend to all of you please visit this hotel ,it is not hotel like as home.Thanks to the hotel management.
The staff are very helpful ,specilly Mr.Farid was very helpful and friendly ,room was clean ,breakfast was good ,it is near to city center mall ,i will recommand to my family and friends come this hotel.
We met Fahrid, who assisted us during our stay. He was very accomodating and helpful. The rooms are spacious and the hotel is near the metro and Deira city centre. We recommend this hotel for eveyone specially for big families.
Excellent hotel excellent service excellent everything,Especially Mr.Farid was served us very well ,when we come to hotel he was help for the luggage and check in as well,housekeeping staff also was very good service the room.the resurant and swiming pooI was very good as well as the reception .Irecommend to my frends and family to come this hotel ,definitely i will come back again.
Nice room, good people and very reasonable staff who are ready to help profer solution to all your concern. Nice food concierge seen good service and reception was good hotel very clean I enjoy with my stay very near city center mall as well airport thanks
Hospitality was very good, clean rooms, keep it up mr. Farid good person and bed room all cleansr also excellentI am sure that the hotel will grow in many ways in the future as it shows that it will work better than its current capacityWe are happy to be your customer and we will inform you that we will come to this hotel in the future
I want to express my gratitude to Mr. Francis, Mr. Ibrahim, Mr. Shahid, and Mr. Seeni for their obedient service and nice patronage. I would like to extend my heartfelt thanks to Ms. Elvira for her smart impression. I hope to meet you soon everyone. This is a great tribute!
It is nice hotel i have got nice services that offering from receptionists Mr.Farid was help me lot for room booking ,really he is the best services in the hotel, bed room cleaners, training room, restaurant. So keep up it forever with this energy of offering excellent service Hotel employees know culture of hotel as well. I will recommend other guys who come from my country Ethiopia. I wish the best to hotel!!! I am mr. Biniyam TGG Email: email@example.com Addis Ababa Ethiopian