Al Habtoor Polo Resort

Al Habtoor Polo Resort

Wadi Al Safa 5, Emirates Road, Dubai 611 United Arab Emirates
Traveler (546)
Room & Suite (90)
View of the restaurant
Dining (45)
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Avg. $132 /night, 11/5 - 11/6
$249
per night
$187
per night
$125
per night

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About

4.5
#223 of 834 hotels in Dubai
Location
4.5
Rooms
4.3
Value
4.5
Cleanliness
4.5
Service
4.5
Sleep Quality
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Al Habtoor Polo Resort marks the legendary first ever equestrian-inspired resort worldwide and introduces a serene level of sophistication to a world-class city. Ideally located in Dubailand and in close proximity to the city’s key touristic attractions, the landmark resort extends timeless Andalusian elegance within an oasis of excellence and luxury.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Archery
Badminton
Kids stay free
Electric vehicle charging station
Valet parking
Wifi
Fitness classes
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Bicycle rental
Horseback riding
Mini golf
Tennis court
Billiards
Darts
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Minibar
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English, Arabic, Filipino, Hindi and 1 more

Location

Wadi Al Safa 5, Emirates Road, Dubai 611 United Arab Emirates
Name/address in local language
4.5
4.5 of 5 bubbles765 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Al Habtoor Polo Resort is frequently lauded for its spacious and elegantly furnished rooms, though a few guests have encountered maintenance issues. Nestled in a central location, it's celebrated for facilitating easy exploration of the surrounding city. The resort's inviting atmosphere, underscored by an equestrian theme and live music, alongside a wealth of amenities like polo activities, has earned it high marks. While cleanliness is generally upheld, a minority of travelers have noted inconsistencies. The service is usually regarded as professional and friendly, but not without occasional lapses. Opinions on value are mixed, with some guests fully satisfied and others less impressed.
Location
Central
Atmosphere
Inviting
Rooms
Spacious
Value
Budget-friendly
Cleanliness
Mixed
Service
Attentive
Amenities
Lavish

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Detailed Reviews
Hamad Majid wrote a review Jan 2020
Dubai, United Arab Emirates
+1
4.0 of 5 bubbles
I am sharing my experience after frequent stays in Al Habtoor Polo hotel; I liked repeating my stay here as the hotel offers different type of rooms & villas suiting my needs, I usually choose the 4BR villa with private swimming pool overlooking the polo view during my stays with family, its really an amazing experience, villas located around the place with full hotel services.
For short staycation and escaping the city noise, I stays in deluxe room; which is very spacious and comfortable for couples and small children’s.
Hotel building is very Spacious located in Very quiet location of Dubai, offers fresh air and green polo views, horses seen frequently walking around the place.
Staff are so friendly, Valet, Reception, room service staff & hotel Manager, they will respond to your request immediately.
The pool area was super; I have enjoyed escaping the heat, tanning and relaxing around the place.
The hotel worth the value of money and recommended specially for couples.

Areas to improve:
AC control is a bit difficult for people who like very cold or hot rooms as the temp is mostly controlled by the hotel.
Location is a bit far from the city center but the hotels offer free valet & plenty of self-parking slots.
Ordering room service take a bit longer time than expected.
Food quality can be better with more options.
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Date of stay: August 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: deluxe room with polo views, ask for discounted upgrade during the check-in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HabtoorPoloResort, General Manager at Al Habtoor Polo Resort
Responded Jan 14, 2020
Dear Guest, Thank you very much for your detailed feedback we truly appreciate your valuable time and efforts. We have taken note of Areas to Improve and assure you that all points will be shared with our concerned department heads for review and improvements. Once again thanking you and hope to see you at your home away from home for your next staycation. Best Regards Manu Madan General Manager
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Shaima metwaly wrote a review Oct 2020
5.0 of 5 bubbles
Great hotel with everything great I enjoyed my stay. The rooms are well cleaned well, especially Mubarak from the room cleaning staff and the shisha crew also sayed and Naji, and there are those who make Turkish coffee very well, especially sushil. He is a fun and lovable person who cares about all the guests.
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Date of stay: October 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Saeed, General Manager at Al Habtoor Polo Resort
Responded Oct 14, 2020
Dear Guest, Thank you for staying at Al Habtoor Polo Resort and for sharing your feedback on TripAdvisor. We delighted to know that you had such amazing and wonderful time during your recent visit with us. Your kind words regarding the cleanliness and dining experience as well as the service we provided by our associates are highly appreciated and I am sure that the team will be delighted to hear your compliments. We look forward to welcoming you back again soon. Best Regards, Khalid Saeed | Hotel Manager
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Irresistibly-ir... F wrote a review Mar 2020
5.0 of 5 bubbles
Place :Relaxing atmosphere
Staff: Lovely warm welcoming , very helpful staff ( Irish , Nadia , Yousuf ).
Food: Brunch delicious.
Rooms: spacey , clean , view on polo field amazing ,
Bath. Room : Glass doors( shower and toilet ) cloud break, need anti slip floor or rugs.
Service : good
...
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Date of stay: March 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Saeed, General Manager at Al Habtoor Polo Resort
Responded Jul 15, 2020
Dear Guest, Thank you for your recent stay and for taking the time to share on TripAdvisor. Thank you for your positive review and we are delighted to know that you have enjoyed an amazing experience in our beautiful Resort. We appreciate your kind words and I will share them with Irish, Nadia and Yousuf who will be thrilled to be recognized for their service. We look forward to welcoming you for your next holiday! Best Regards, Khalid Saeed | Hotel Manager Habtoor Polo Resort, Andalusian Serenity In The Heart of Arabia P.O. Box: 112864 | Dubai, UAE
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Saeed A wrote a review Jul 2020
Abu Dhabi, United Arab Emirates
2.0 of 5 bubbles
I'm staying at the resort for 5 days in the standard room. The resort is over rated. The first night I stayed the the mattress is very firm for me in fact that's one of the most firm mattresses at hotel for very long time. It hurt my back nerves and I'm walking side ways. I can't walk for long now. Told the duty manager about it. He changed the room for me with same firm mattress with more duvets under the mattress to make it softer but it still not up to hotels standard. They put tags on rooms doors that cleaned and sanitized and it breaks as soon as you open the door. They provide mini sanitizer at the room which I like. They put sanitizer besides the elevators but only ground floor not each floor which is not convenient. The rooms doesn't have any coffee table or side table beside the sofa.

The second room I transferred to has some broken frame for the bathroom door. I won't transfer now and I carry on with 2 more nights due the period of the pandemic. You just want to be staying in a safe room.

The receptionists are lost I checked out at 6:30 b4 heading to work. They called me at 12:30 asking me if I’m still in the room and why haven’t you checked out yet.

Rooms priced fairly.

Not recommended for the hotels rooms. I don't know about the villas so I won't make any pre judgments
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Date of stay: June 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Saeed, General Manager at Al Habtoor Polo Resort
Responded Jul 15, 2020
Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. Please accept our apologies that the mattress provided in our rooms didn’t meet your satisfaction rest assured all other comments and feedback has been shared with the concerned team members to make sure the needed action is taken. Thank you once again for having shared your constructive comments. We look forward to serve you once again and change the impression of your experience. Best Regards, Khalid Saeed | Hotel Manager Habtoor Polo Resort, Andalusian Serenity In The Heart of Arabia P.O. Box: 112864 | Dubai, UAE
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Hind A wrote a review Jun 2021
Dubai, United Arab Emirates
+1
1.0 of 5 bubbles
We checked me and my daughter as a part of a family group into the hotel it was 5 PM. unfortunately the lobby was too hot it seems air-conditioning was not on. the Arabic gentleman in the reception was very gentle and check in was smooth.
Corridors were hot very warm and smells like kitchen.
While entering to the room I was surprised that it was small one,no working desk, for a glance it looked OK after stepping in I found that curtains were stained furniture all over the room where scratched and room weird was hot as well.

Our family members in the villas complained on low air conditioning as well but it was much better than it was in the hotel it’s self.
villas were too far from the main building I need to use club car to reach there. it was funny enough that the receptionists are the same people who will drop you to the villas.
unfortunately although my family was there for a staycation I was there to have some time to be around and work which I couldn’t do because it was too hot to work in the room specially with no desk and In the lounge was temporarily hot as well.
Menu for room dining was limited and expensive unfortunately taste was awful and cookie quality was too bad. we barely spent the night due to the low conditioning. in the morning I asked reception to come and fix the air conditioning when I found out that it’s a common problem in the whole hotel.
after a horrible night barely slept, canT do my work. stepped into the breakfast area giving them my room number and they were insisting that I got the room without breakfast here I had Enough asking the lady on the breakfast area to go and show my breakfast reservation along with the route to the reception and I told her enough is enough
Unfortunately breakfast was another horrible experience, limited food.humid hot area and food seems very exposed to the air and flies. really Yaak
unfortunately that was my second horrible stay during one year in alhabtoor group (after horrible stay in grand alhabtoor too)
no more alhabtoor group
please run for your life and stay away
Read more
Date of stay: May 2021Trip type: Traveled with family
Room Tip: Dont atay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philippe d Amat, General Manager at Al Habtoor Polo Resort
Responded Jun 24, 2021
Dear Guest, Thank you for sharing your valuable review and for choosing to stay with us. We do apologize for the inconveniences experienced with our temporary AC issue, facilities, and breakfast service; these were definitely not a reflection of the standards we strive to deliver. Rest assured the points highlighted have been addressed with the concerned department for improvements. We hope you give us the opportunity to welcome you back in the future, trusting we will serve you better next time. Best Regards, Philippe d’Amat | General Manager
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Fahad of Dubai wrote a review Feb 2020
Dubai, United Arab Emirates
3.0 of 5 bubbles
As you are reaching the hotel you feel like you going to a palace, but once you are in, the room maintenace is bad, As they used low quality building materials. The service is below normal, this service is for 3 stars hotel. The breakfast is below normal. And even the staff they are not that much freindly, when checked in they told us breakfast for kids is free, but next day they charged us. They are not organized properly. Such a luxurious hotel, the service should be extraordinary.

I dont recommend this hotel to guest, only it is good for polo player, although there are better polo resort.
To be fair, the rooms are big in size . And view is nice towards polo fields where you can sea horses and polo match.
But from my point of view, i will not repeat the visit to this property.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HabtoorPoloResort, General Manager at Al Habtoor Polo Resort
Responded Feb 15, 2020
Dear Guest, Thank you for your feedback appreciate same and we apologies for not meeting your expectations. Points highlighted by you are now under investigation and I would like to request you to kindly share your personal contact details such as email or whatsapp so we can communicate directly. I would like to share my contact details which is manu.madan@habtoorhospitality.com and my mobile number is +971506457681 as well on whatsapp. I look forward to hear from you. Best Regards Manu Madan General Manager
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Hind M wrote a review Apr 2021
1.0 of 5 bubbles
The worst customer service and employees! We were supposed to check in at 4 as promised by the egyptian customer service guy instead they gave us the villa at around 7 pm because “they still didnt finish cleaning”. What’s the point of paying around 4k dhs when u get the villa at 7 pm and check out at 12 pm? The egyptian guy in reception couldnt handle the situation and left us! We were complaining that are our kids are waiting in the car for more than an hour, they didnt know how to respond. Their excuse was that its seasonal, well if you cant handle it then dont accept reservations!! Get more employees!
When we went to the villa after a long wait, we found out that the villa wasn’t clean and there is lizard and cocroach! The pool was unclean too! The phones in the villa are not working except for one! We call but no answer and when they did it took them 4 hours to bring a blanket?
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philippe d Amat, General Manager at Al Habtoor Polo Resort
Responded May 20, 2021
Dear Guest, Thank you for taking the time to share your review of your recent stay with us. Although we always try our best to provide our guests with early access to the villas, our standard check-in time is after 5:00 pm. We apologize for the delay in the delivery of your villa and we are sincerely sorry for any inconveniences this situation might have caused you. Please be assured that we follow strict cleaning standards in all of our rooms and we are highly concerned about the issue mentioned about the villa facilities for which we have taken note and corrective measures will be taking place. We hope you will give us the opportunity to welcome you again for a much better experience. Best Regards, Philippe d’Amat | General Manager
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Pamela wrote a review Aug 2020
Dubai, United Arab Emirates
2.0 of 5 bubbles
We went to celebrate my friends birthday at a villa. We checked in on Thursday 30th and upon check out, unfortunately I left behind one of my dresses. I called Sunday evening to report it and one of the staff mentioned they would get back to me, which didn’t happen. So I called next day, Ofelia kindly checked with lost and found and got back to me very quickly, informing me the dress was not found where I left it. I know they said they did not find the dress but I’m not quite sure they even opened the closets to clean after we checked out as I have a few comments regarding the housekeeping team and overall our staying at Habtoor Polo Villas. The place is beautiful and the villas are large, comfortable and nice but cleanliness is not their strength, something scary specially during these times to be honest. We arrived and in the garden were bones of a past barbecue, a feminine plastic wrap by the stairs, a whole bunch of flies in the kitchen, grease marks by the bedroom doors, and sand inside the pool. Also, the umbrella at the backyard deck was broken... we ordered breakfast and apart from arriving 1 hr after ordering, it was not what we asked for. The two breakfast packages came without the hot beverage, and two out of three meals were incorrect and the taste was not good at all.
It is a sad that such a beautiful and expensive place lacks attention to details and customer service. I hope you guys improve because there is a lot of competition out there.
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Date of stay: July 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Saeed, General Manager at Al Habtoor Polo Resort
Responded Aug 8, 2020
Dear Guest, Thank you for posting your comments on TripAdvisor following your recent stay at Al Habtoor Polo Resort. We appreciate your valued feedback and we are sincerely concerned to read about your dissatisfaction. Rest assured that the whole team is always committed to be on top providing best care and attention. Your observation has been forwarded to all relevant team for action. Thank you and we hope that this will not deter you from visiting us again. Best Regards, Khalid Saeed | Hotel Manager
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AGP wrote a review Sep 2020
5.0 of 5 bubbles
Last minute trip to see our daughter. The hotel is set in a good location about a 20 min taxi ride from the hustle and bustle of the town.
The room we had was nice with a view of the polo pitch. Breakfast very good with extremely attentive staff (particularly Ijaz).
Overall a very good stay and value for money (if you visit includes a Friday try the Friday brunch).
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khalid Saeed, General Manager at Al Habtoor Polo Resort
Responded Sep 29, 2020
Dear Guest, Thank you for taking time to write your experience with us on TripAdvisor and for choosing The Al Habtoor Polo Resort. We are delighted to read that your overall stay was up to your liking and satisfaction in particular with the hotel location and we made your dining experience above and beyond your expectations. Your comments towards the genuine hospitality of our team special mentioned to Ijaz are greatly valued and I am sure that the whole team will be happy to read your compliments. Once again, thank you for your kind feedback and we are looking forward to welcoming you again in Al Habtoor Polo Resort. Best Regards, Khalid Saeed | Hotel Manager
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Lorenzo C wrote a review Mar 2022
Dubai, United Arab Emirates
1.0 of 5 bubbles
Attended the brunch on the 5th March during the Dubai Cup with 16 of our friends and what a disaster of a brunch.... please avoid!!! Tables on the sun, poor quality of food, extremely poor quality and not enough variety of food for a brunch of AED520 per person. Not clearance of the tables, we ate and drunk with full dirty dishes and empty glasses. None of the waiters were coming to our table and every time we called one of them they were rolling their eyes like we were trouble for them. We asked to speak with the restaurant manager several times and he/she never showed up. I have emailed them to complain which my email was ignored and only when I chased them, the management decided to reply without an apologies. Considering the price of this brunch and the location of the venue I would have expected much much more, unfortunately you can tell why the St. Regis brand was removed as the service is not comparable. Please avoid immediately!!
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Date of stay: March 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
angelaking0 asked a question Jan 2022
Kilmarnock, United Kingdom5 contributions
Is there an option to book all inclusive?
MWhite915 asked a question Oct 2021
Sacramento, California6 contributions6 helpful votes
What is the cost of the meal plan if you are using Interval International to exchange?
Answer from Mahmuda H
If anyone is still interested, we were told it would cost almost $16,000 USD for 8 people for 7 nights (includes breakfast/lunch/dinner). Payment has to be made 1 month before arrival.
Divina Pascual asked a question Jan 2019
Dubai, United Arab Emirates15 contributions3 helpful votes
Whats the check in timings?
Dubai, United Arab Emirates
Standard Check in time will be 15:00
Mohamed A wrote a tip Jul 2024
1 contribution
4.0 of 5 bubbles
"If you found some issue in the room go to Ms. cherry in the reception she will give you all the support "
Read full review
Lucas L wrote a tip Jun 2024
Belgrade, Serbia3 contributions
5.0 of 5 bubbles
"don't forget swimming suits. "
Read full review
Shery1977 wrote a tip Jun 2024
5 contributions1 helpful vote
5.0 of 5 bubbles
"The best location, Place to relax and enjoy "
Read full review
Mr Taz wrote a tip Mar 2024
England, United Kingdom7 contributions3 helpful votes
5.0 of 5 bubbles
"Pool is amazing has a good family vibe. Thanks sajawal we will meet again in June. "
Read full review
CleverIce wrote a tip Mar 2024
Warwickshire, United Kingdom69 contributions66 helpful votes
5.0 of 5 bubbles
"Ask to have the view of the polo field. Have suhoor during the month of Ramadhaan "
Read full review
Not the right property for you?
There are more places to choose from in the Dubai area.
PRICE RANGE
$151 - $216 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The St. Regis Dubai, Al Habtoor Polo Resort & Club
LOCATION
United Arab EmiratesEmirate of DubaiDubai
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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AL HABTOOR POLO RESORT - Updated 2024

Frequently Asked Questions about Al Habtoor Polo Resort
What are some of the property amenities at Al Habtoor Polo Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Al Habtoor Polo Resort?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Al Habtoor Polo Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Al Habtoor Polo Resort?
Yes, free parking and valet parking are available to guests.
Are there opportunities to exercise at Al Habtoor Polo Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Al Habtoor Polo Resort have airport transportation?
Yes, Al Habtoor Polo Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Al Habtoor Polo Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Al Habtoor Polo Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Al Habtoor Polo Resort?
The staff speaks multiple languages, including English, Hindi, Arabic, Filipino, and Urdu.
Is Al Habtoor Polo Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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