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Ibis Dubai Mall of the Emirates Hotel

Al Barsha 1, 2A Street Opposite Mall of the Emirates, Dubai 283825 United Arab Emirates
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Traveler (494)
Room & Suite (109)
Dining (66)
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About

#256 of 810 hotels in Dubai
Location
4.3
Cleanliness
4.3
Service
4.1
Value
4.1
Travelers' Choice
ibis Dubai Mall of Emirates is situated in Al Barsha, next to Mall of the Emirates, which offers fun attractions & activities such as Magic Planet, VOX Cinemas & Ski Dubai. It is conveniently located 30 minutes' drive away from Dubai International Airport and within close proximity to the Dubai Expo 2020 site. The hotel offers modern guest rooms, 2 restaurants, a bar and free daily parking. Stay connected with our complimentary WIFI and make use of our web corner in the hotel for your business needs. Located 5 min walk from Mashreq metro station and Mall of the Emirates Dubai metro station, you will have a hassle-free transportation around Al Barsha business and leisure district. We are in close proximity to Burj Khalifa in Downtown Dubai, the new Dubai Water Canal, Dubai Marina, Palm Jumeirah, Media City, Internet City and just minutes from Jumeirah Beach, Wild Wadi Waterpark and 15 min from Jebel Ali Free Zone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Outdoor dining area
Snack bar
Vending machine
Car hire
Taxi service
Banquet room
Meeting rooms
Concierge
Currency exchange
Newspaper
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Air purifier
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Walk-in shower
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Green
Languages Spoken
English, French, Arabic, Chinese and 2 more

Location

Al Barsha 1, 2A Street Opposite Mall of the Emirates, Dubai 283825 United Arab Emirates
Name/address in local language
Ibis Dubai Mall of the Emirates Hotel
2,573Reviews69Q+A100Room tips
Traveler rating
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  • 64
  • 45
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Popular mentions
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Most Recent
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Chris Tine wrote a review Apr 15
Abu Dhabi, United Arab Emirates4 contributions1 helpful vote
Disappointed! We were group of friends staying in the property and Nishadi in the front staff was rude and unhelpful! She was not even interested to listen and offer us an alternative solution to accommodate our concerns! The kind of attitude shown to us made us feel unwelcome! We stayed a night before at Ibis Al Rigga and our stay was pleasant!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded 4 days ago
Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John C wrote a review Apr 14
Dubai, United Arab Emirates3 contributions
Our stay started to go downhill when we were checking-in and attended by the staff, Nishadhi who is very unhelpful and sarcastic with her responses. We shook it off as we have great plans ahead. However, for the following days that we were there, Nishadhi remains to be in rudely manner and very unaccommodating. Been staying at IBIS in different locations. IBIS MOE is not really recommended.
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Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded 4 days ago
Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alexis Loren M wrote a review Mar 2024
Doha, Qatar3 contributions
Amazing stay. Thanx to Khaled at the front desk for his amazing and prompt service. Keep up the good work. I will definitely be back because Ibis has been my favourite for years. The chicken and avo burger from in room dining was also very satisfying.
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded 3 weeks ago
Dear Valued guest, We very much appreciate your comments regarding your stay at Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Efe wrote a review Mar 2024
Toronto, Canada19 contributions
Good aspects include cleanliness and a convenient location close to Mall of the Emirates and the Metro, facilitating easy access to shopping and transportation. However, the hotel is marred by several negative aspects. The service is notably slow, affecting the overall experience. Furthermore, interactions with some staff members can be unpleasant due to their rudeness, which detracts from the hospitality expected at a hotel. A particularly disappointing aspect is the hotel's apparent stinginess in service, which is palpable and diminishes the value of staying here. These shortcomings contribute to an overall impression that this is among the least satisfactory 3-star hotel experiences available in Dubai. Despite its few positives, the negatives heavily overshadow, making it difficult to recommend for those seeking a pleasant stay.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded 3 weeks ago
Dear Valued guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pratyush R wrote a review Mar 2024
2 contributions
Abikesh was polite and diligent at work. The room was cleaned on time and linens changed regularly. Overall it was a pleasant stay during my travel to Dubai at the Ibis property. The staff are well trained and the location is close to Mall of Emirates.
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Date of stay: March 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded 3 weeks ago
Dear Valued guest, We very much appreciate your comments regarding your stay at Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Isabella Tsalach wrote a review Feb 2024
Lisbon, Portugal1 contribution
Ibis is very blissful place. Customer service from the Receptionist Mr Abhinav is top. Always attentive to customer request. Deliver a high standard of customer service and care. With a beautiful smile and humbleness. Thanks for making us feeling like home always.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Best place to rest. And is near everything. Great location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded Feb 9, 2024
Dear Valued guest, We very much appreciate your comments regarding your stay at Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hassan H wrote a review Feb 2024
Lahore, Pakistan1 contribution
Excellent service and helping staff specially robin and Saeed and hotel was very good near to mall of emirates and metro station . Location is very beautiful. Excellent breakfast and best housekeeping and receptionist pari . Room was very clean
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded Feb 2, 2024
Dear Valued guest, We very much appreciate your comments regarding your stay at Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carmen W wrote a review Jan 2024
1 contribution
Excellent services of the house keeping and room service . Hotel is clean , aircond is cold . I do really enjoy for the 10 days staying here in this hotel. The metro station for bus and train are just walking distance . Many cafes and restaurants around if you opt to have food outside .
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Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded Jan 26, 2024
Dear Valued guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wilma E wrote a review Jan 2024
Philippines5 contributions
We had a great time during breakfast. Efficient and good service by Chef Manikanta, the Egg station Chef and Nagla, service staff. The room is cleaned and organized. The housekeeping staff is friendly. The FO team is efficient as well. Checked in process was smooth and orderly. It was a remarkable and good experience to stay in Ibis hotel. We stayed twice in this hotel. It is convenient and a 10-minute walk from Emirates mall. It is also near the metro and restaurants, and Carrefour store. What a good location to enjoy the last minute shopping. The lobby is colorful and relaxing as well. Thanks for the memorable stay, Ibis hotel, Management and colleagues. Your truly, Wilma
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Date of stay: January 2024Trip type: Traveled with family
Room Tip: Convenient and near the metro station
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded Jan 20, 2024
Dear Valued guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anas wrote a review Jan 2024
2 contributions
Quite satisfied staying at this hotel Rooms are usually closed and enclosed. The customer service officer's service is very good. I really give credit to the employee on behalf of Ms. PARI. She was serving so well, humble. Very helpful in providing complete information including delivery information to the airport. Best employee of the day for me. Recommendation also for the customer service name Mr. Robin, the person is good at serving and friendly. Good luck always
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: Bring your own comb, shampoo and also toot brush (if you are more than one person)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Suites MOE, Guest Services / Front Office at Ibis Dubai Mall of the Emirates Hotel
Responded Jan 12, 2024
Dear Valued guest, We very much appreciate your comments regarding your stay at Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$36 - $76 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Barsha / Al Barsha 1
NUMBER OF ROOMS
204
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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IBIS DUBAI MALL OF THE EMIRATES HOTEL $45 ($̶9̶4̶) - Updated 2024 Prices & Reviews - United Arab Emirates

Frequently Asked Questions about Ibis Dubai Mall of the Emirates Hotel
Which popular attractions are close to Ibis Dubai Mall of the Emirates Hotel?
Nearby attractions include Mall of the Emirates (0.3 miles), Ski Dubai (0.2 miles), and Nexa Lounge (0.1 miles).
What are some of the property amenities at Ibis Dubai Mall of the Emirates Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ibis Dubai Mall of the Emirates Hotel?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Ibis Dubai Mall of the Emirates Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ibis Dubai Mall of the Emirates Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ibis Dubai Mall of the Emirates Hotel?
Conveniently located restaurants include Nando's Mall of the Emirates, Tribes, and Gharana.
Does Ibis Dubai Mall of the Emirates Hotel have airport transportation?
Yes, Ibis Dubai Mall of the Emirates Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ibis Dubai Mall of the Emirates Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Ibis Dubai Mall of the Emirates Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ibis Dubai Mall of the Emirates Hotel?
The staff speaks multiple languages, including English, French, Chinese, Hindi, Arabic, and Filipino.
Are there any historical sites close to Ibis Dubai Mall of the Emirates Hotel?
Many travelers enjoy visiting Jumeirah Archaeological Site (3.8 miles).