With a choice of so many companies out there, nothing would have compensated for a missed opportunity to have a perfect time. I am happy to say that Rayna Tours gave me the best on all fronts ... the Travel Consultant Jayesh Maheshwari was very helpful, kept me updated for tours. I booked many tours with this company and was thoroughly impressed with their professionalism, punctuality and cordiality. All guides as well as drivers were well dressed, warm and friendly. We took the Full day City Tour - Well organised, we were picked up at my hotel and taken to a meeting point where we joined others on a bus. Our Tour Guide was Aziz He was knowledgeable, funny and patient in answering everyone's questions. Stopped for photos at the beach near the Burj Al Arab, went to Zabe'eel Palace, the museum and the spice and gold souk. I really wanted to do this, but am not a fan of flying or heights - so i knew this would be a personal challenge! Anyway, it was fabulous and i think may have even eased my fear of flying. The trip itself was about 25 minutes, but in that time you cover a fair distance and get to see things like the new World Islands that are being built as well as all the usual skyline and Palm views. Pilot was great and the overall service at the helipad (safety briefings etc) was real thorough. Not a cheap thing to do, but well worth it if you can .... Desert Dune Safari - This for me has to be the highlight of the trip and i recommend to anyone visiting Dubai. We were picked up by A Sajid who was very considerate ( I suffer from motion sickness) and amiable. After picking up other guests, we made our way to the desert, he happily answered our many questions and told us about camel racing. Once we entered the conservation reserve, we were told about the animals to expect, stopped for photos with camels and a Falcon show. I then made our way to the 'bundu bashing' as we call it in South Africa. I loved every minute of it, excellent driver!!! Stopped to watch the sunset before we made our way to the camp area. Food was plentiful and delicious, lots of activities to do. After supper and a belly dancing show, the lights were turned off for star gazing. Thereafter we headed back to the hotel. All in all, Rayna Tours made my trip more memorable. I highly recommend this company.…
The swimming pool was under construction which was extremely disappointing. we booked this hotel in June and there was no mention of the fact of the pool was under construction on their website. Had this information been made available at the time of the booking, we would have booked a different hotel. We paid alot of money and feel that the facilities did not live up to the price.
Stayed here for nearly a month with work , work booked this hotel . The room I stayed in was not that clean . The bed sheets looked like there had not being changed from previous guest .The bathroom was not that clean with stains on ceiling around bath and sink . The cooker had rusty hot plates the room was never cleaned very well all,of the time I was there .The so called free wifi was a complete joke worked if you were lucky . The rooms on there website most be somewhere else not here .
This hotel must be one of the worst in Dubai. The pictures on there website paint a very different picture to the real thing.Just stayed there with work for nearly a month ,the place quite a let down. The room I stayed in had stains on bathroom ceiling the mirror looked like it had never been cleaned. Black and brown staining around sink and bath when I got there I had 2 face towels 1 hand towel and a bath towel next day when clean had been only bath towel left .I use the word cleaner very loosely .Most of the time the room was never really cleaned the bedding was not that clean. The cooker was rusty and dirty, it said you could not drink water from the tap so bottle water was supposed to be supplied you were lucky to get some .The free wifi was so bad you got bored waiting for it to work.The room had a smell of damp the floor was dirty chairs in room had stains on them .The reciption staff were not that good you ask for things there would write it down then you would never get it . Would I recommend this hotel to others NO .…
The room has pets, bad financial manger, slow internet, old furnitured,is not that good, only one guy to pickup your luggage at checkin or at the check out,internet is not stable, is not fast, sometimes the switch off the water
We booked this hotel true momondo.com and also I sent a separate email telling the hotel that we arrive in the middle of the night. They sent confirmation and so arriving there 2 am they had charged my card and told me its was declined and gave away my room. I was on the plane without any possibilities and who charged you 6 hours before you arrive?! The reception man was really rude and not helpful at all. With all of my heart, don't go into same trap as I did when I saw this hotel and their nice price. Get someone who is running a serious business. Annette, Norway
Internet is down most of the time. If it's not down, the speed is really pathetic. Rooms are not bad and the cleaning/maintenance staff is good. The IT person out here is very helpful too. The reception however is not at great. Reception desk phones go unanswered. If you have a maintenance issue, God help you. It will not get addressed without reminding them 2-3 times. I have heard this complaint from many people living here.
Pay attention They cancel your booking suddenly and you find yourself with no reservation when you arrive. In other term they throw you outside. And they say they are over booked Very unprofessional with dealing with costumers. Not helpful and not cooperative.
I booked this apartment hotel in October for a family holiday on new year but it was a big mistake... Arrived n was told that the room we booked is not available...had to settel for what was available.. Had a very bad experience staying there... No customer service at all... Room not cleaned 3 days out of 9... Twice had to stand outside and get it cleaned even though was letting the reception staff know.. Pathetic Internet service... Mostly doesn't work... Parking a problem outside had to park at least 500 meterS away and walk back... Very little staff available.. Won't recommend at all.. Not even 0 out of 5 infact -1
Small little hotel/apartment, only 15mins from the Marina. A good place to get acclimated with real Dubai life. This is surbubia folks. The Room itself is "ok" spacious with no amenities. No full length mirror and no outlet in the bathroom. I asked for towels, and the front dest said they are "all" being washed right now. I said, "Every towel is being washed"? ...Then she sent some up. The hotel had no change for the larger currency notes. The advised my to ask the other shops around. They made NO effort in helping me with this. This is a hotel and should always be able to handle this eventuality. I went down in the morning for coffee, they would not serve me until the lady who runs the breakfast came back from her break, because "No one knew how much to charge." I went across the street and got my coffee, since time was an issue. You HAVE to treat your patrons as your own guests in the hotel business. Here, they are just working to collect a paycheck, because no one at this property cares about pleasing the customer.…