Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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Cheaper
Average
Higher
About
4.5
#340 of 838 hotels in Dubai
Location
4.4
Rooms
4.5
Value
4.2
Cleanliness
4.6
Service
4.5
Sleep Quality
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located in the heart of Dubai’s Media City, the Arjaan by Rotana overlooks the Palm Jumeirah Island. It offers luxurious accommodation along with a temperature-controlled pool and a modern gym. Arjaan by Rotana’s spacious suites and apartments feature contemporary Moorish-style interiors which open onto balconies with picturesque cityscape and sea views. Guests can relax in the open-plan living room. There is a fully-equipped kitchen which includes an oven, a stove and a microwave.Dining options include Veranda, a poolside snack bar and Arabesque Restaurant, which opens for breakfast, lunch and dinner. The hotel offers a separate swimming pool for children and baby-sitting facilities. Front desk is open 24 hours a day and valet parking. Arjaan Dubai is ideally located just 2 km away from the famous JBR district and 25 km from Dubai International Airport. The city’s major shopping malls, golf clubs and Dubai Marina can all be found nearby.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Harbor View
Languages Spoken
English, French, Russian, Arabic and 9 more
Location
King Salman Bin Abdulaziz Al Saud Street Al Sufouh - Al Sufouh 2, Dubai United Arab Emirates
Name/address in local language
Arjaan - Dubai Media City
1,456 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Arjaan - Dubai Media City stands out for its immaculate cleanliness and the housekeeping staff's attention to detail, as consistently noted by travelers. The spacious rooms and serene pool area contribute to the hotel's tranquil and elegant atmosphere, which many guests appreciate.
While the staff's friendliness and professionalism are often praised, there have been instances where the service did not meet expectations. Some visitors feel that the hotel doesn't provide good value, citing the need for room modernization and the disturbance from external noise.
Atmosphere
Elegant
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Relaxing
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I have stayed here for several weeks. The staff are the greatest asset. The appartment rooms are spacious and have everything you need and if it's not there then the fantastic housekeeping staff will try to find it. The welcome is warm and respectful and after just a couple of days the concierge team and others make you feel like you are home. Every time I pass through reception I am greeted by a warm welcome. The hotel is one of the older hotels in the area but well maintained, clean and it is nice to have something from the culture in such a modern area I hope they never lose that. The pool is small but ideal for a cool down and there are always plenty of comfortable sunbeds. The gym is compact but well equipped and rarely busy. The girl who works there was especially kind and helpful. I am really sad to leave this has been a great base for getting out and seeing the city and the personal but respectful attitude of all the staff when you come back after a long day is a special thing. Special Thanks to Ashar, Michael and Ashok, to the girl in the gym and to housekeeping on each floor I have stayed in. As a married lady travelling alone I have never felt so welcome and safe.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was my second stay at the Hotel. I guess my not so perfect experience the first time was because of the result of pandemic restrictions and getting used to staying on bigger rooms in other Rotana hotels.
This time, though the room is still the same small room but I have noticed and appreciated the difference from last year. Room was very clean and comfortable and staffs are more engaging this time. My sister was staying on a separate room which has a Living room and Kitchen with her family and that room was also more than what we expected.
The breakfast has more options and everyone in the dining hall are making sure you are enjoying your meal and you are serve right.
Plus the location is conveniently close to Tram station to go to JBR and also The Palm. Since we get to experience the Tram and Monorail with ease of access that definitely makes it all the more better than last year.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arjaan DMC, Other at Arjaan - Dubai Media City
Responded Jul 25, 2022
Dear Valued Guest, Thank you very much for taking the time to rate our facilities and services and recommending us on Tripadvisor following your recent stay with us at Arjaan Dubai Media City. I am really pleased to read your positive comments from your 2nd visit and I am glad that you have been able to experience our warmth hospitality and genuine service. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcoming you back at Arjaan Dubai Media City. Best regards, Timur Ilgaz Cluster General Manager
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Rooms are nice and big and roomy. They also offer a variety of room styles. The staff is great and very helpful. Breakfast has a good variety of food to satisfy a variety of needs. They also arranged airport pickup for us. No alcohol at the hotel restaurant but the location is close to the marina which has a good variety of restaurants who do serve alcohol.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On a business trip I stayed at Arjaan for 2 weeks. I particularly liked the location of the hotel as it is just across the road from my office and very easy access to Sheikh Zayed Road (no traffic light at all!), Marina is only a 20 minute pleasant walk away and beach is just a bit further.
As for the room I stayed in, it was a huge 1 bed apartment on the lower floors, looked over the sea/Palm Jumeirah. Although the windows were floor to ceiling, the apartment was very dark meaning the lights were constantly on.
Cleaniness of the place wasn't great - funiture and curtains were tired and grubby, the headboard was stained, the entire place was dusty and it didn't feel clean after housekeeping has been. I don't think it helps the fact that the sliding balcony doors weren't tightly sealed so dust was flying in and for that matter, I could hear all the cars and tram ALL day long, even after midnight.
Whilst I understand English isn't everyone's first language but I did expect a certain level of understanding from the staff. One evening I called room service and I asked what desserts they had, they had ice cream, cheesecake etc. When I asked what flavoured cheesecake they had, the gentleman said "cheese". What?! Another time I asked housekeeping for bottled water (they forgot to replace them during their visit), they couldn't understand what I wanted and thought I wanted to order samosas!
That day I worked at the apartment I deliberately put the do not disturb sign on the door so housekeeping doesn't come in. When I ordered room service for lunch, the food runner called the house phone, he said it was because I had the sign on. I mean, if I really ask for no disturbance, by calling me on the house phone, you HAVE already disturbed me. Where is the logic in this??
One other thing that annoyed me was that the staff use the guests lifts. I have no problem sharing lifts with anyone but when there aren't enough lifts during rush hour and you see staff in the lift so you can't get in, it's frustrating. In my experiences at other hotels, if any staff is in the lift and there isn't enough room for additional guest to come in, the staff leaves and let you get in. Why is this not the case here? Quite often they get in the lift just to go to the floor above/below! There is definitely a service lift but so not sure what the problem is?
Look, if you are looking to get your head down, this place is fine. But for holiday makers, better off staying elsewhere.
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Date of stay: May 2022
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip:Room faces Marina or the Palm.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arjaan DMC, Other at Arjaan - Dubai Media City
Responded Jun 20, 2022
Dear Valued Guest, Thank you for taking the time to provide us with your detailed feedback on your recent experience in Arjaan on Tripadvisor. Although, our location was up to your liking, I was extremely disappointed to read your overall review and I am sorry for any inconvenience caused during your stay with us. As we take our guest feedback very seriously and in order to investigate further, we would highly appreciate if you could please share your booking details via email arjaan.dmc@rotana.com for our immediate actions. I do hope that any of those incidents will not mare your decision to use our facilities and services and that we will have another opportunity to welcome you back to convince you of our usual fine services. Sincerely, Timur Ilgaz Cluster General Manager
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Used to be a great place, been here two years before. However, upon arrival I have been asked to park the car by my self due to Covid, even though all other places have a valet parking in Dubai. I guess they don’t want to invest into safety kits for customer cars and they are understaffed. Concierge stuff was nice. Check-in was delayed at beginning and the promised room with the nice view was „not available“. After arguing with the staff they finally agreed on giving me my room with on hour delay from the regular check-in time. Only on guy at the reception was supportive, the other ladies hung up on my via phone earlier that day, absolutely rude. Room was nice and clean but almost every amenity item was missing and needed to be requested separately ( towels, bathrobes, dental kit etc). The breakfast was a bad experience, the nice hotel staff are not managing to follow up with the guests because everything needs to be served. I spent half of my morning going back and forth to finally get my eggs. Check out was okay.
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Review collected in partnership with Rotana Hotels
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoyed in January’20 our stay in this nice and extremely friendly hotel. Thanks to the hotel management team and special thanks to PRICELLE Zoleta for her great warm welcome, taking care and upgrade for us
My husband celebrated his birthday here and felt really comfortable like at home hi love that view from the balcony. Thx for organize his birthday cake dear Pricelle :-)
The hotel is in some part very new designed, modern nice furniture, a mix of arabic charm and ultra modern style, great location, professional services, & welcoming team. It‘s everywhere very clean and at reception it smells beautiful
We will highly recommend Arjaan by Rotana, this great place close to Marina and we will definately come back again
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArjaanbyRotana, General Manager at Arjaan - Dubai Media City
Responded Feb 4, 2020
Dear Sir/Madam, Please allow me to thank you for choosing to stay with us in celebration this special occasion and for sharing your feedback here in Tripadvisor. I am very glad to read that you enjoyed your overall stay and that you had an excellent experience and that you liked the cleanliness and the convenient and accessible location of our hotel. I am also delighted to read your recognition to the warm service given by our Front Desk Team Leader Ms. Pricelle Zoleta. This was already shared to her. I’m sure she enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you feel the true Rotana hospitality. Here in Arjaan, we are committed to giving you the experience of “Treasured Time”. We look forward to welcome you and your family again on your next visit! Sincerely yours, Timur Ilgaz General Manager
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I stayed for one night in the one room pool suite. it is the highlight of the stay. having private pool that is accessible anytime is a very good added value to the room. the suite was good. spacious and with decent amenities. some of the windows needed a good clean. other than this, the suite facilities were really good. the breakfast has very limited options for dairy allergic guests. however the restaurant team was very helpful. the
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family visited Dubai for my sister's destination wedding. It was really nice staying in Arjaan by Rotana for a week. The rooms are like an apartment style with living room, dinning area, kitchens and many toilets and bathrooms. The view from the hotel rooms are splendid and it is also very close to the marina. The aesthetics of the hotel is really nice, I had fun taking pictures inside. We also realised (albeit too late) that the beautiful space on the lobby floor can also be used for events and weddings. The staff gave premium treatments, always offered to arrange taxi's for the group. The best part for me was the restaurant! I looked forward to breakfast every morning. there was variety of food and something for everyone including vegans. The waiters were very nice and attentive, one of them (from Kenya) would remember our orders from the previous day and offer to bring same or something different. Every staff i met on the elevator or around the hotel smiled and was really nice. Overall I highly recommend this hotel.
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Date of stay: October 2022
Rooms
Location
Service
Room Tip:best breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arjaan DMC, Other at Arjaan - Dubai Media City
Responded Nov 2, 2022
Dear Ms. Chizzymara, Thank you very much for your very positive review of your recent stay with us at Arjaan by Rotana Dubai Media City. It is delightful to know that you have enjoyed your visit with us and I am very proud that my team continuously go above and beyond to ensure that we create everlasting memories for our guests. Your recommendation on Tripadvisor is indeed treasured, I am certain that the whole team looks forward to having the opportunity to welcome you back here at Arjaan Dubai Media City. Best regards, Timur Ilgaz Cluster General Manager
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Very low quality of service recently, low profile guests based on low average prices. Rooms are very poor and not up to standards, bed and bed sheets were not cleansed properly and no hygiene all over the place. I were hearing other guests while just talking to each others at night as if there is no walls or as if it’s made by paper (couldn’t sleep ever after 1am once they came from their outings) Maintenance in the hotel ground floor with very noisy environment all the day till 8pm. (The section beside the lobby) Breakfast becomes very poooooor rather than what it used to be already before, very limited items with basic quality and even no refill for many of items (fruits and yogurt). People serving the guests at Cilantro restaurant are very sad, rude and feeling obligated 😠 A significant drop for overall quality for the hotel after Covid, that should be alerting to hotel management since as you are today, it’s not worthing the current day rate. Very disappointed from my stay at Arjan Rotana.. 👎🏼
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arjaan DMC, Other at Arjaan - Dubai Media City
Responded Nov 2, 2021
Dear Valuable Guest, Thank you for sharing your feedback on Tripadvisor following your recent stay. I sincerely regret to read that we could not live up to your expectations. Please be assured that your experience at Arjaan Dubai Media City does not reflect the service that we usually provide. I would like to assure you that at Arjaan we are all committed to deliver the best service and attention to our valuable guests such as your good self therefore be assured that we are taking actions on the feedback you provided. I do hope that this incident will not mare your decision to use our facilities and services in the future and that you will give us us another opportunity to regain your trust by staying with us again. Best regards, Timur Ilgaz Cluster General Manager
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I checked in at arjaan the 6th time and for me it is the best hotel in town. looking forward to my 7th stay there soon. The location is simply great. The building and the room has an mix between modern and the arabic flair - I really like that. the staff is more than friendly and helpful - I never had any issue. the food tastes great. I tried lunch at the pool, breakfast and room service and all was great. the pool Is absolutely chilling everything is so clean and also in this pandemic situation they very look that everything is desinfected and that you feel safe.
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Review collected in partnership with Rotana Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arjaan DMC, Other at Arjaan - Dubai Media City
Responded Oct 2, 2021
Dear Ms. Julia, Thank you for your positive review on Booking.com following your recent stay with at Arjaan Dubai Media City. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests. I am certain that the whole team looks forward to having the opportunity to welcome you back here at Arjaan Dubai Media City. Best regards, Timur Ilgaz Cluster General Manager
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There are more places to choose from in the Dubai area.
PRICE RANGE
$139 - $244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arjaan by rotana hotel dubai, arjaan dubai media city, arjaan hotel dubai
FORMERLY KNOWN AS
Residence & Spa At One&only Royal Mirage
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Sufouh / Al Sufouh 2 / Dubai Media City (DMC)
NUMBER OF ROOMS
242
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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