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Atlantis, The Palm

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15,679 Reviews from our TripAdvisor Community

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Showing 12,246: English reviews
Windhoek, Namibia
Reviewed May 19, 2015

Although we have read a lot about the hotel (prior arriving), nothing actually prepares you for when you see it. it is simply .... wow! do not get me wrong, if you are looking for a small intimate hotel (and service), then this is definitely not it. but its magnificent. it is actually so large and though one gets informed...

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Helpful?
Thank Michael F
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for posting a review on TripAdvisor. I am delighted to read that you had a fantastic stay with us and I sincerely appreciate all your positive comments. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Best regards, Serge Zaalof President and Managing...

Reviewed May 19, 2015 via mobile

Without doubt the best hotel I've ever stayed at - and I've stayed in some decent places. Such a grand place with a lot of people but doesn't give the feel of a crowded holiday complex. Thinking back I didn't really make the most of this holiday, but I'll be returning. The food was great in every restaurant especially the...

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Thank DaytonaJG
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to know that you had a wonderful experience during your stay with us. I wish to thank you for your detailed review as it gives me the opportunity to congratulate the teams who provided you with an exemplary service. The whole team looks forward for your...

London, United Kingdom
Reviewed May 19, 2015

Just returned from a 5 night stay at Atlantis the Palm. Definately not long enough!!!!! The hotel is truly amazing. The staff are super efficient. All the restaurants are amazing! I could not fault anything and I will definately be returning but for longer this time. It is expensive but it is so worth it. You get free bottled water...

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1Thank Pam S
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am truly happy to read all your positive comments, especially with regards to our restaurants, room and resort amenities and most especially, your appreciation on the services rendered by our colleagues. I can only imagine how truly amazing your experience was. Your kind words will be shared with...

Rochford, United Kingdom
Reviewed May 19, 2015

Flew with Virgin for the first time with my wife, in May 2015. Virgin was a very good experience. No hard sell of drinks or food before the included meals. Entertainment system great with decent over the head earphones. Snacks and ice creams, a nice touch. The virgin on-line check in service was fine and managed to get adjacent seats...

Review collected in partnership with Virgin Holidays
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Thank Adrian L
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am delighted to read that you and your brother-in-law had a fantastic time with us and enjoyed the Suite benefits. It gives me much pleasure to know that we have exceeded your expectations. I wish to thank you for your detailed review...

Reviewed May 19, 2015 via mobile

Just returned from this wonderful hotel .staff very friendly and helpful plenty to do and short taxi ride to all attractions and food superb. Musical fountains and the mall is a must in dubai itself can't wait to go back.

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Thank Elaine S
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. It is extremely rewarding to read that you had a wonderful experience during your stay with us. Your kind words on the services rendered by our colleagues are highly appreciated. Thank you once again and we look forward to welcome you back at Atlantis, The Palm. Best regards, Serge...

Reviewed May 19, 2015 via mobile

The service was good but i think that is something expected at this price range. Also rooms are comfortable, although we had some issues with TV which was later fixed. The first room they gave us in the east wing had some heavy smell so they change it to some other room in west wing, which was ok. Major concern...

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1Thank Erkin I
Walsall, United Kingdom
Reviewed May 19, 2015

Travelled as a family of 4 with children aged 11 and 6. Upgraded upon arrival to a better room which included the use of the Imperial Lounge which was good for happy hour drinks and breakfast or snacks. Our room on floor 16 was a good size with plenty of storage and views over the palm. We used the waterpark...

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Thank vanessa b
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for sharing your feedback on TripAdvisor. It gives me much pleasure to read that you had chosen us as your vacation destination in Dubai. I wish to thank you for your detailed review as it gives me the opportunity to congratulate the teams who provided you with an exemplary service and enables us to...

Reviewed May 18, 2015 via mobile

Another fantastic stay at the Atlantis. Definitely the place to stay in Dubai. We have been visiting Dubai every year for over 10 years & we have stayed in many hotels in Dubai but the Atlantis ticks all the boxes. We have stayed in one of the standard rooms but definitely recommend upgrading to the imperial club rooms. The service...

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3Thank Manchester D
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. It is truly a pleasure to read that Atlantis, The Palm continues to be your preferred holiday destination and for this reason, allow me to thank you for being our loyal guest. In addition, I am glad to read your recommendation of our Imperial Club rooms and most especially...

Delft, The Netherlands
Reviewed May 18, 2015

We stayed in an imperial room for 3 nights in May. I do not know if we were just unlucky or if every weekend is the same, but the crowds were terrible, like a rush hour at a subway station. We tried to eat once at the Kaleidoscope restaurant, but the queues were so long, they were looping outside the...

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3Thank anda_holland
New Delhi, India
Reviewed May 18, 2015

The check in lobby was extremely crowded and it felt that we were at a train station. Groups of people sitting with their luggage, waiting in the queue and the checkin time was a little higher than usual. While were at the resort, the staff kept asking us for our room key to confirm that we were staying at the...

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1Thank Pavvi420
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for sharing your feedback on TripAdvisor. I do however regret to learn that your stay with us was affected by the crowd in the main reception and the number of visitors on property. Please be assured that we continue to review ways to better manage the crowds to ensure that our guests have a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $283 - $971 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#60 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travelers have asked, with answers from Atlantis, The Palm staff and other travelers.
776 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a nice quiet room on the East side”
 of 5 bubbles barbaraw10, yesterday | Read review
“Go for a package deal that includes extras, but not necessary direct booking via hotel”
 of 5 bubbles parv21, yesterday | Read review
“Must visit place”
 of 5 bubbles , yesterday | Read review
“All rooms seem to have a view, given the shape of the hotel and where it is situated”
 of 5 bubbles chantellecharles, yesterday | Read review
“Believe, all rooms are good, those with an upgrade option overlook a building site across the water”
  • Guests with low personal standards dumping beach towels in the corridor ( trip hazard)
 of 5 bubbles johnsQ7935DA, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question