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Atlantis, The Palm

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15,958 Reviews from our TripAdvisor Community

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Showing 12,468: English reviews
Oxfordshire
Reviewed May 26, 2016

This was our second visit and after a difficult start did to problems with our booking we settled into our two bedroom terrace suite on the 12th floor palm view and west tower as requested. The accommodation was lovely but not cheap. I appreciated the club facilities and the imperial club beach area too. All staff were very helpful and...

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1Thank DebbieOxfordshire
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Reviewed May 26, 2016 via mobile

Just like to say my time at Atlantis Palm Dubai was amazing..all staff and management were at the highest level..Especially one poolside member by the name of Mahesh Mendis he's service was of the highest quality that a person can offer..

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2Thank kimerlis
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to have the opportunity...

Austin, Texas
Reviewed May 26, 2016

A great resort for families with energetic children, but possibly a bit too harried for those of you wanting a relaxing stay. This is most notable at meal time if you’re eating at the prominent buffets. It can get loud! We decided to upgrade at check-in when after Freya patiently outlined the advantages for us (in both English and Chinese)....

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3Thank Anchier
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your detailed review on TripAdvisor. I am delighted to read that our colleague, Freya at the reception explained to you all the benefits of the Imperial Club and managed to upgrade your stay. Also, I am glad that you enjoyed the full extent of Imperial Club benefits and other resort facilities. Moreover, your invaluable comments...

England, United Kingdom
Reviewed May 26, 2016 via mobile

This hotel was everything and more. We were here for just under a week and never got bored. Restaurants were fantastic but Ossiano is a little pricey. Would also note that the beer at the pool may very well be the most expensive ever bought, spirits seem to be cheaper. The staff are friendly and very helpful. Would recommend to...

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2Thank JoMcaughtrie
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm. Best...

Dubai, United Arab Emirates
Reviewed May 26, 2016

Spent 2 nights in Atlantis on a deal through Emirates frequent flyer program. Very good price for a family of 4 all inclusive and the stay was worth every penny and more. Smooth pick up from DXB airport and quick check in. It was my wife's bday that day and so they upgraded us to a bigger suite. Suite was...

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2Thank AlleyGator2142
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Oslo, Norway
Reviewed May 26, 2016

The hotel was fantastic - exelent service,the staff, aqvarium, food, rom, spa, swimmingpool, shopping, swimming with the dolphins, everything was amazing. I love this hotel and I hope to visit again very soon.

Review collected in partnership with this hotel
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1Thank 924billy
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Reviewed May 26, 2016 via mobile

The Atlantis has exceeded my expectations in many areas. Given the size of the Hotel, I was afraid about crowded pools and restaurants etc. The staff is amazingly friendly and logistics are managed perfectly. The amount of restaurants make it easy to find a seat and the many pools and beach areas always provide a seat in the shadow. Families...

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1Thank Markus E
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Ingolstadt, Germany
Reviewed May 26, 2016 via mobile

Visited Atlantis at the start of May with my wife and 2 kids (5m and almost 3). It was the second time we visited Atlantis. First time was only with my wife and we had a good time. This time we booked a club room and it was even better. All the benefits of the club room are well worth...

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1Thank NRR97
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Singapore
Reviewed May 26, 2016

It was not my first time to Dubai but it was my first time staying at the Atlantis, The Palm and what a wonder it turned out to be. The rooms was quite ordinary but the restaurants and places of interest were amazing. They had that giant aquarium, The Lost Chambers was fascinating and mysterious. The water park was inviting...

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1Thank T6884XDpetera
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Reviewed May 25, 2016

a pleasant and wonderful experience.experience with dolphins!! Also the aquarium is nicely built. Magnificent beaches.I can say that Atlantis is the best place to have pleasure in The breakfast was tasty and comprehensive

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Thank Pankaj V
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have no doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Internet
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $277 - $1,042 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#61 Spa Hotel in Dubai
#88 Luxury Hotel in Dubai
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Questions & Answers

Here's what travelers have asked, with answers from Atlantis, The Palm staff and other travelers.
813 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“upgrade to Imperial Club”
muzungu57, yesterday | Read review
“Rooms overlooking the pool have great views of the water park and Dubai's skyline”
marlenicita, yesterday | Read review
“Plan ahead.”
beastylover, 3 days ago | Read review
“Rooms in the East tower are quieter.”
360they, 3 days ago | Read review
“Poolside/sea view”
melanielea2016, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question