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Atlantis The Palm

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Crescent Road, Dubai United Arab Emirates
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1947)
Room & Suite (309)
Pool & Beach (194)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Atlantis The Palm
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#237 of 842 hotels in Dubai
Location
Cleanliness
Service
Value
Travelers' Choice
Atlantis, The Palm is a 1,548-room ocean-themed destination resort. Spectacularly situated on the crescent of Dubai's iconic Palm Island. With views across Dubai’s iconic skyline and Arabian sea, this majestic resort offers unique rooms and unforgettable experiences for everyone. From the moment you arrive, you will be immersed in new experiences that you could have never even imagined. Thrill-seekers can enjoy complimentary access to Aquaventure Waterpark during their stay, TripAdvisor’s No.1 water park with over 30 water rides and slides. Guests can make the most of Dubai's endless sunshine and spend their days by the pool or relaxing on a pristine private beach. Amaze yourself as you gaze at 65,000 incredible marine animals at The Lost Chambers Aquarium which brings the myth of Atlantis to life through a maze of underground tunnels. Foodies can indulge in 29 restaurants and bars; nowhere else in the world will you find so many celebrity chef and award-winning restaurants in one destination. Those looking to relax can pamper themselves at the award-winning ShuiQi spa, with luxurious treatments and word-class facilities. Visit Dubai’s most iconic resort and experience a world away from your everyday.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Bowling
Canoeing
Diving
Game room
Snorkeling
Tennis court
Water park
Water sport equipment rentals
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Patio
Table tennis
Tennis court offsite
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air purifier
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Additional bathroom
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Bay View
Languages Spoken
English, French, Russian, Spanish and 47 more

Location

Full view
94Great for walkers
Grade: 94 out of 100
29Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
2007Reviews1025Q+A100Room tips
Traveler rating
  • 1,419
  • 253
  • 162
  • 75
  • 101
Time of year
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Popular mentions
Kevin W wrote a review Yesterday
4 contributions
Pluses Beautiful Facilities and grounds CLEANEST hotel we’ve ever stayed at Imperial Club is a must. The people there are the best. The Aquarium and water park are big pluses. Every person we met face to face were truly professional Ishak at the bell desk is a superstar Minuses The check in process is broken beyond repair. It took an hour to get to our room and another 2 hours to get our bags. We made our displeasure known from the beginning. It took management 4 days to even acknowledge our concerns. They offered nothing more than a very feeble apology. Management is incredibly disengaged. All I wanted was to voice my concerns and see what was going on. Nothing from management and that is disappointing. As much as I wish I could recommend the hotel overall, I can’t. Big letdowns at the beginning and then barely anything from management afterwards makes this 3 of 5 at best. What a pity.
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Date of stay: September 2021Trip type: Traveled with family
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Mark F wrote a review Yesterday
Nottingham, United Kingdom138 contributions104 helpful votes
Stayed 6 nights full board in an IC Suite. Worth every penny, as the FB package allows you to eat in 10+ restaurants for free, with very few supplements. We are at all the places and all were very good. All soft drinks are included at meal times. The 5pm-7pm free drinks at the IC beach are great, particularly as the team there are fantastic guys and make you feel very welcome. Stand outs there are Arif, Nick and Udi - thanks for looking after us. Decent gym on site too.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Very few reception staff on at 2am, so be prepared for a (potentially) long wait if you’re on an...
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2 Helpful votes
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Vicky Silve wrote a review Yesterday
Abbadia Lariana, Italy295 contributions17 helpful votes
If you’re Disney people, you surely know the movie “Atlantis - The Lost Empire”. Well, this hotel recalls me of this animated movie, you will feel like living in it! The swimming pools are amazing too!
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Date of stay: September 2021
1 Helpful vote
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Catalin I wrote a review Sep 20
Bucharest64 contributions208 helpful votes
In May, I, my wife and our 6 years daughter, stayed for 9 days in Atlantis the Palm Dubai, which was a strange and unexpected experience. We booked an Atlantis Sale Extraordinary Inclusions Package which was very promising but at the end it proved to be a disaster. We stayed in a terrace club suite with sea view which was large enough, very nice decorated, with 2 bathrooms and a generous terrace with sunbeds. In the room everything was perfect. Nice landscape from the terrace with fountains, music and lights show every evening. Nice and well maintained vegetation, the room and the public areas, very clean and well maintained and the COVID -19 rules very well observed. The Atlantis Sale Extraordinary Inclusions offer was a disaster from many points of view. The worst problem during our stay was the full board, the main reason for which we took this package, having a growing child who is almost always hungry. At the check-in we were given a list of the restaurants where we could have breakfast, lunch or dinner. Also, we were given a badge to show to every restaurant, so they could know what meal plan we have. But it seems that the restaurants didn’t know what the Extraordinary Inclusions Package means or didn’t want to offer services in this respect. So, some restaurants didn’t accept us in, others charged us the meal and the soft drinks which were already included, some tried to give us only two courses instead of three. Almost every meal we had was a struggle for our rights, as we were beggars and not guests with 9000 EURO pre-authorized at the check-in. Although we had to pay only for the alcoholic beverages, food, water and soft drinks being included during the meals, the restaurants charged us almost every time with some inexplicable amounts, beside the beer or the wine. Fortunately, you could watch your daily bill on the TV, so I was aware from the beginning about this abnormalities. After 8 days of stay we were charged more than 1000 EURO for no reason and I had to waste more than one hour one day before the check-out to settle the final bill. Overall, it was a strange and unpleasant experience due to this offer. During the entire our stay we had the feeling that they don’t want to offer you the things that they had promised you to give through this unfortunate offer that you had already paid for, or, if finally they give you the things in the offer, but they will take care to pay the second time for the same thing.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from ATP GuestRelations, Guest Services / Front Office at Atlantis The Palm
Responded yesterday
Dear Catalin I, Thank you for choosing Atlantis, The Palm as your preferred destination, please accept our sincere apologies for not being able to meet your expectations fully, but we sincerely hope you had a memorable and enjoyable stay with us. We did try reaching you today to further discuss the raised concerns, however were unable to get through as had no response We aspire to deliver everlasting memories to each and every guest by creating the desire to return again. We take our guest’s feedback seriously, and, I am thankful to have received yours as it allows us an opportunity to deliver what we truly believe in - an excellent Atlantis Dubai experience. We will continue to do everything possible to continually evaluate and enhance our guest experience, and look forward to welcoming you back to Atlantis, The Palm again soon to restore your faith. If you prefer to discuss this further on the phone, please let me know and I will give you a call when it suits you. We look forward to hearing from you. Best regards, Guest Relations Team, Atlantis, The Palm
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Luis Eduardo P wrote a review Sep 20
1 contribution
Everything was amazing. The beach is calm and the service is so Nice. All guys are very atencious and we had very nice time enjoying the imperial club in the beach. Special thanks to our waiter Arif. Hope to see u soon agian.
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Date of stay: September 2021Trip type: Traveled as a couple
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PRICE RANGE
$189 - $588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atlantis the palm dubai, atlantis the palm hotel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiPalm Jumeirah
NUMBER OF ROOMS
1548
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Frequently Asked Questions about Atlantis The Palm
Which popular attractions are close to Atlantis The Palm?
Nearby attractions include Sea Lion Point (0.04 miles), The Lost Chambers Aquarium (0.1 miles), and Atlantis Kids Club (0.06 miles).
What are some of the property amenities at Atlantis The Palm?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Atlantis The Palm?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Atlantis The Palm?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Atlantis The Palm?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Atlantis The Palm?
Conveniently located restaurants include Seafire Steakhouse, Ayamna, and Saffron.
Are there opportunities to exercise at Atlantis The Palm?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Atlantis The Palm have an airport shuttle?
Yes, Atlantis The Palm offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Atlantis The Palm?
Yes, dry cleaning and laundry service are offered to guests.
Does Atlantis The Palm offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Atlantis The Palm?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.