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Cheaper
Average
Higher
About
4.5
#118 of 838 hotels in Dubai
Location
4.8
Rooms
4.7
Value
4.5
Cleanliness
4.8
Service
4.7
Sleep Quality
4.7
Atlantis, The Palm is a 1,544-room ocean-themed destination resort. Spectacularly situated on the crescent of Dubai's iconic Palm Island. With views across Dubai’s iconic skyline and Arabian sea, this majestic resort offers unique rooms and unforgettable experiences for everyone. From the moment you arrive, you will be immersed in new experiences that you could have never even imagined. Thrill-seekers can enjoy complimentary access to Aquaventure Waterpark, the world's largest waterpark, during their stay. Also voted as TripAdvisor’s No.1 waterpark with over 105 attractions. Guests can make the most of Dubai's endless sunshine and spend their days by the pool or relaxing on a pristine private beach. Amaze yourself as you gaze at 65,000 incredible marine animals at The Lost Chambers Aquarium which brings the myth of Atlantis to life through a maze of underground tunnels. Foodies can indulge in 32 restaurants and bars; nowhere else in the world will you find so many celebrity chef and award-winning restaurants in one destination. Those looking to relax can pamper themselves at the award-winning ShuiQi Spa, with luxurious treatments and word-class facilities. Visit Dubai’s most iconic resort and experience a world away from your everyday.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Crescent Road The Palm Jumeirah, Dubai 211222 United Arab Emirates
Name/address in local language
Atlantis The Palm
9,105 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Atlantis The Palm is celebrated for its lavish amenities, including a plethora of dining options and the renowned Aquaventure Waterpark, making it an unforgettable stay for many guests. While the hotel's services and cleanliness receive high marks for their attention to detail and professionalism, some travelers caution about the noise and consider the prices steep for the value received.
The hotel's location on the Palm is generally praised, though the decor is noted by some as needing an update.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Lavish
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What a trip! We checked into the Atlantis for a 4 night stay, half board. Upon arrival, our bags got taken from up and said they would be put in our room upon check in time. We checked in and were given Waterpark tickets as we couldn’t enter our room until 15:00. Check in was pretty smooth and was given refreshments.
When we could check in, our room keys were handed over to us and yes, our luggage was in the room ready and waiting. I had paid for an arrangement to be done as it was my partners birthday. ‘Happy Birthday’ was on the bed in rose petals, with a towel animal which was the cutest, with a cake and card! This was so pretty.
Our room was amazing. Looked over the aquarium, Atlantis Royale, Atlantis Balloon, in the skyline you could see the Burj Al Arab and Burj Khalifa, it was perfect. The room itself was amazing. Big comfy bed and pillows. Lots of storage. TV, mini bar, iron, safe. Big bathroom with free standing bath and amenities. The perfect touch was we were turned down every night, slippers at the side of the bed. Glass and water on the bedside table. Pillows and duvet ready. We were even given little gems to go on our chargers. And they tied up the bathroom.
With the hotel stay you get the aquarium tickets included, the aquarium is amazing. Lots of different fish and more to see. Rheymaria at the aquarium spoke to us reguarding a few of the animals which were in the aquarium, showing us skeletons and pieces of the animal, which we could touch and hold. She really made the time to speak to us.
There are many dining options to choose from night. Whether you choose the buffet option, half board dining option which included a 3 course meal including soft drink or you could pay a supplement charge for some restaurant. We did a mixture of all 3 over our stay. Definitely recommend Seafire for a romantic steak night. En Fuego is amazing for its atmosphere and the decorations inside. This is South American themed. We also visited The Shore for a tex mex theme, this was one of our favourites. We liked to eat at Saffron for breakfast. It was light and airy. Had a nice feel to it.
A few bars to drink at in the evening. We visited Arabian Terrace, this was a lovely, quiet vibe.
There is also a cafe located on the G floor of the hotel which sells pastries and sandwiches, with a view of the aquarium. If you like a milkshake and ice cream, head to Cold Stone. The milkshakes are unreal!!!
The beach and pool are both amazing. Lots of sun beds at both, with a towel ready on your bed. You can order food and drink on the app or press the buzzer and the waiter/waitress will take your order from the bed. There are many water fountains located at the beach, pool and water park. Watersports are available. Unfortunately it was too hot for us and we didn’t make use of this.
The water park is just amazing. Lockers and towel are available, lockers at a small charge should you wish to rent one. Aqua socks come as complimentary. Photographers around the pools and slides to capture special moments. There is a golf cart which goes around the park if you get too hot walking. Lots of food outlets.
Lots of shops on site. From designer brands to food and keep sakes. There is a little market also on the ground floor for keepsakes, perfume/aftershave. Jewellery.
The monorail can be reached from the hotel. It was really cheap for us to get to the Nakheel Mall and they run every 10-15 minutes. You also get good views of the palm whilst onboard.
We got engaged whilst out in Dubai, and the hotel was amazing. We were given a box with chocolate strawberries, macaroons and chocolates in the room with a cake. Each restaurant we went to they celebrated our engagement with a cake. They really make it special for us.
I would go back tomorrow if I could. It was the most amazing experience which I didn’t want to end. I hope to be back in the future.
Thank you Atlantis The Palm
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Bring a refillable water bottle. Lots of water stations around the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atlantis The Palm, General Manager at Atlantis The Palm
Responded Oct 7, 2024
Dear Danitravel, Thank you for sharing your feedback on TripAdvisor. It is truly a pleasure to read how fantastic your visit was at Atlantis, The Palm. We are so glad you enjoyed the views, the dining options, the Lost Chambers Aquarium, and the Aquaventure waterpark. We’ll be sure to pass along your kind words to Rheymaria. Your kind words mean the world to us, and we can’t wait to welcome you back for another incredible stay. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm
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From the moment we were collected from the airport and transported to Atlantis in the luxurious Escalade, we could not fault this family vacation. Having booked a 2 room Imperial Suite, we were met by Mohammed H at the Hotel entrance and escorted through to the concierge lounge. The entrance and main foyer are spectacular with large glass water themed sculptures. The Atlantis themed decor is a bit hit and miss at times and it could be said that it lacks the opulence that you could except for a top end Dubai resort.
We could not fault the Imperial Club service with concierge Jed & Shristee bending over backwards to ensure everything ran smoothly with our room and requirements. The Imperial Club lounge is well worth the extra cost with a wide range of food available for the buffet breakfast(7am-11am). Add to this afternoon tea, good enough to substitute for lunch and a two hour Happy Hour with free drinks and a selection of snacks are a real bonus. We must thank Shelton, Michael, & Allan for providing excellent service throughout our week.
The 2 bed room Imperial Terrace room was spacious with its own dinner table, lounge chairs and separate powder room. The main bathroom with feature free standing bath, double basin, toilet and shower was perfect. Add to this a proper walk in robe, a large terrace with 2 lounges and another table overlooking the palm.
The resort itself is huge with shops, aquarium, abundant eating options and of course the water park, that was better than we expected. We attended the water park on three occasions across the week, noting that the best times are early in the morning when we had no queues.
Overall a great family resort that was made even better by the service provided by all staff, especially those mentioned above.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:East tower is quieter than west due to new White Restuarant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATP_GuestRelations, Guest Relations Manager at Atlantis The Palm
Responded Jan 26, 2020
Dear corvalley, Thank you for taking the time to share your thoughts following your day at Atlantis, The Palm. A fantastic location and unparalleled amenities are nothing without a warm and friendly human connection, so we are happy to hear that our team made you feel so welcome. We will be sure to pass your kind words on to xx, who will be delighted to hear that she made a guest’s stay particularly marvelous. It’s great to hear that you saw excellent value in our Imperial Club. With benefits worth over AED 3000 per day, we feel it’s the perfect choice for guests seeking additional luxury and comfort. This offering is created with families such as yourselves in mind and we’re happy that we were able to help you save money during your time here. We would be sure to congratulate, Mohammed H, Jed & Shristee for doing a great job and present you with the true Atlantis, The Palm experience that we strive to uphold. Thank you once again and we look forward to welcoming you back at Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm
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We spent 5 nights here and from the minute we stepped in to the hotel we were amazed by the staff, every single one of them were amazing. We checked in and was instantly upgraded to a newly refurbished room we also was offered half board at a discounted rate which we took, When we stepped into the room everything about it was 5 star the view was beautiful the room it’s self was out of this world. During our stay it was my husbands birthday we came back from a day in the water park to find a birthday cake and card from the hotel. We hadn’t told the staff but the maid had seen the birthday cards. On the front desk a lovely gentleman also helped me arranged dinner in the Burj khalifa, ringing the manager personally and telling him he was sending over 2 very special guest. I can’t wait to re visit soon.
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Date of stay: September 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATP_GuestRelations, Guest Relations Manager at Atlantis The Palm
Responded Feb 9, 2020
Dear JanineRamsay, Thank you very much for sharing your amazing experience with us in details. We are so pleased to hear that your five nights stay with us exceeded expectations and that our efforts to blow away guests at every opportunity was well received in this instance. A fantastic location and unparalleled amenities are nothing without a warm and friendly human connection, so we are happy to hear that our team made you feel like royalty. We will share your kind comments to the team who will be glad to hear about your experience as we are. Furthermore, we are pleased to hear that the beautiful view from your room coupled with unbeatable amenities, contributed to your excellent stay. With unparalleled views of either the Palm island or Arabian Gulf from all of our rooms, there really is no better place to be in the resort to watch a famous Dubai sunrise or sunset. Moreover, we are thrilled that you enjoyed the little special surprise cake to celebrate this momentous occasion of your husband's birthday. A small touch goes a long way in creating that everlasting memory and we are truly thankful for the appreciation. On behalf of the entire team, we cannot wait to welcome you again soon. Best Regards, Guest Relations Team, Atlantis, The Palm.
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Decided to have a staycation at the Atlantis during the pandemic. Having a 1 year old child we were extremely picky as to which hotel to choose in order to remain safe. After reading many reviews we decided on The Atlantis as there were a lot of positive reviews with regards to how the hotel was managing social distancing.
Unfortunately, we were extremely disappointed due to an event that occurred shortly after checking in. To make things worse we had a bad experience in one of Dubai’s best restaurants there. I won’t describe the events because after some complaints Cristina, one of the Resort’s Assistant Managers, was extremely helpful and really went out of her way to make things better and help us feel settled. But because of what had happened and how upset we were I’m giving this review a 3 star.
Due to the pandemic only the beach and Lost Chambers Aquarium were open, the water park and swimming pools were closed. It wasn’t too much of an issue for us as we did enjoy relaxing on the beach. Our son really enjoyed the aquarium.
We had booked 2 deluxe rooms, and at check-in we upgraded to a 1 bedroom suite with a connecting room. Definitely worth paying for if you want the extra space with a big balcony. The rooms came with access to the Imperial Lounge which was very comfortable. The staff in the lounge were extremely friendly and helpful, and the complementary food was lovely. There is also a dedicated beach for those that have access to Imperial Lounge, but the hotel wasn’t busy so we didn’t see the need to go there other then once to see how it was.
Social distancing was very well handled throughout the hotel. Every staff member was wearing a mask all of the time. There were hand sanitizers next to every entrance and the lifts, and face masks were available wherever you were. We definitely felt safe, even with a 1 year old that wasn’t wearing a mask.
We didn’t want to leave with such a bad experience so we extended for a third night and I’m glad we did. We finally managed to relax and enjoy the stay without feeling annoyed, thanks to Cristina. Now that the pool and water park are open we’ll be spending another night there, hopefully the next review will be a 5 star.
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Date of stay: May 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATP_GuestRelations, Guest Relations Manager at Atlantis The Palm
Responded Jun 26, 2020
Dear t19hlr, Thank you for taking the time to write about your experience with us on TripAdvisor. I am grateful that you have chosen us as your holiday destination. However, it is regretful that we were not able to exceed your expectations in some areas. Nevertheless, please be assured that the whole team is always committed to provide the highest standards on our products and services in order to give amazing experience and everlasting memories to our guests. The suite options at Atlantis are the perfect choice for families, offering spectacular views of the Dubai skyline or the Arabian Sea, including family-friendly benefits which include access to the Imperial club lounge, preferred check in area, complimentary breakfast, daily afternoon tea in the Imperial Club lounge just to name a few. Everything a family needs for a stress free and comfortable stay. The security and safety of our valued guests is of the utmost importance to us, and I am pleased to read you and your family felt safe during your recent visit to the resort. It is also good to know our colleague Cristina was pro-active in helping you with your concerns. I will personally extend your kind words to Cristina, who will be as happy to hear about your experience as I am. Once again, thank you for your kind feedback and we looking forward to having you again as a guest in Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm
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We booked 4-day staycation @atlantisthepalm We felt safe stay there. Hotel took all measurements and precautions, from room cleaning, dining to water park/ swimming pool. It is a bit weird that everybody wears a mask, however in this special time, we still had fun and relaxed at Imperial Club during our stay.
Room is spacious and comfortable. Each room provides the Sanitizer kit whivh includes masks gloves Sanitizer and wipes.
Since it is Eid holiday, it is a bit crowded in the hotel, however we did not wait too long for breakfast every day either in the main restaurant or imperial club lounge. The main restaurant has more food choices though.
Swimming pool is also big and functional, it has baby/kids pool, but not much shades though. Beach towels are all separately sealed, every guest can get it easily at the entrance of the pool.
Hand Sanitizer, tissues are everywhere in the hotel property.
We also booked massage at Shuiqi spa centre. It is amazing experience, with the ambience and the quality of the massages. Highly recommended.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATP GuestRelations, Guest Services / Front Office at Atlantis The Palm
Responded Aug 3, 2020
Dear LilyChenTeli, Thank you for your review on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. We would also like to thank you for your positive comments about the beautiful Rooms, Cleanliness at the resort, Measure taken to ensure the safety, the pools, your dining experience, the relaxing Spa experience and the Waterpark.. Once again, we thank you for your kind feedback and we look forward to welcoming you back at Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm
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Just returned home from a great visit at Atlantis in Dubai. We had a Terrace Suite and it was very large, the bathroom and tub were amazing. The staff were incredible all around, they brought up two rollaway beds for the kids within 10 minutes of us calling to ask for them. We made great use of the club room and their afternoon tea and evening drinks. The breakfast (not in the club but included) was incredible! We had just left the ShangriLa and I was bemoaning losing their delicious breakfast and the Atlantis one was even better, and it had a chocolate fondue fountain that the kids were very impressed by. The kids weren't huge fans of the kids club but loved the drop off kids play area that was included when you eat at Wavehouse. The water park was great, we found it funny how the people who work there tried to warn us off rides because the "lines were so long, 30 to 45 minutes" as annual pass holders at Disney World those are barely even lines to us :) We also took advantage of the hour exclusively to hotel quests when there were no lines at all. Lastly on the morning we left I left my cell phone in the room and didn't realize till we were at the airport. They were incredible and found my phone and drove it to the airport and it made it in the nick of time before the flight. It was a great experience! I personally think the hotel looks better than the one in the Bahamas but I've never stayed at that one, just visited it twice on different cruises.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATP_GuestRelations, Guest Relations Manager at Atlantis The Palm
Responded Jan 7, 2020
Dear TheMrsWong, Thank you for taking the time to write about your experience with us on TripAdvisor. Thank you for taking the time to share your thoughts following your day at Atlantis, The Palm. We endeavor to provide amazing experiences and everlasting memories to each and every guest that walks through our doors, so I’m genuinely thrilled to hear about your excitement and positive feedback in regard to our Suites, the food served at the restaurants, your time spent at Wave-house, our waterpark. It is also pleasing to know the kids had a lovely time at our Kids club. To hear that you found the service you received whilst staying with us to be excellent brings me great joy as we pride ourselves in our personalized service here at Atlantis, The Palm. Thank you once again for your kind words and we very much look forward to having you with us again in the near future. Best regards, Guest Relations Team, Atlantis, The Palm
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We had the best 7 night stay at this iconic hotel, customer service from everyone we came across was nothing short of impeccable throughout our stay. Habib who brought our luggage to our room was one of the kindest souls I’ve ever come across and Carol Anne in concierge was superb at locating our transportation to the airport what a gem she was when panic began to set in.
The food was incredible in all the eateries that we tried and there is a huge selection of places included if you are on half board and a supplement can be paid to try some of the high end foodie places if you wish to . The chef’s work so hard at keeping everything topped up and making sure each station is kept hygienic . The waiting on staff do a superb job and always have a smile on their faces despite at times having to deal with some terribly arrogant people who could do with lessons in being kind.
The rooms are of a high standard and are kept spotlessly clean.My son loved the towel art that a room attendant made for him.We had a Lovely relaxing room on the 16th floor overlooking the Arabian Sea.It was just what was needed at the end of a hectic day.
The lost chambers aquarium was breathtaking we tried to visit each day of our 7 night stay with 65,000 marine creatures there was always something different to see .
Aqua adventure we all absolutely loved if you want relaxation there are plenty of places to chill,if you want slide thrills there are plenty to be had. There was nothing lazy about the lazy river so much fun to be had by all age groups. We would more often than not go in the afternoon the queues would lessen off about 5 meaning you were able to ride the big slides more than just the once.
This was our first visit to Atlantis the Palm Dubai and won’t be our last. Thank you to you all for making a perfect vacation.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATP_GuestRelations, Manager at Atlantis The Palm
Responded Mar 3, 2020
Dear Loobey2014, Thank you very much for writing your review on TripAdvisor. We are honoured that you chose to visit Atlantis, The Palm and it is truly delightful to know how wonderful your experience was. Moreover, it is always satisfying to see a guest fully use our facilities, so it is wonderful that you explored all we have to offer and found it all outstanding. In addition, we are so pleased to hear that the beautiful view from your room, contributed to your excellent stay. With unparalleled views of either the Palm Island or Arabian Gulf from all of our rooms, there really is no better place to be in the resort to watch a famous Dubai sunrise or sunset. We are also delighted to learn that our colleagues were able to make you feel the warmth and personalised service of our colleagues as guest satisfaction is the heart and soul of the Atlantis, The Palm experience, and our team was excited to read your great feedback with special mention to Habib from our Bell desk and Carol Anne from our Concierge. Your compliments are highly valued and will be shared with the team. Thank you once again for your kind words and we very much look forward to having you with us again in the near future. Best regards, Guest Relations Team, Atlantis, The Palm
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I booked a 2 night stay for a family of 4 (2 boys aged 11 and 13). After being in lockdown for over 3 months it was time to take the boys on a staycation. From the moment we arrived everything was fantastically organised and clean. Our bags were sanitised and delivered to our room, in the room there was a sanitising kit containing masks, gloves and hand wipes. The room was spotlessly clean with fantastic views across the palm. We went half board and was able to eat in a good choice of restaurants including Bread Street Kitchen. All the restaurants provided bags for you to put masks in whilst eating. The food was delicious, staff were helpful and polite. The beach was spotless and not too crowded. The pool opened the first morning and was busy but staff were fantastic at helping to control crowds and maintain social distancing. Thank you to all the staff at Atlantis for a memorable stay.
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATP_GuestRelations, Guest Relations Manager at Atlantis The Palm
Responded Jun 16, 2020
Dear Lindsay D, Thank you for taking the time to share your review on TripAdvisor. It is extremely rewarding to learn that you had a fantastic time with us at Atlantis, The Palm. I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. We will not miss to thank our team for their hard work and dedication in creating amazing experiences for our guests. Once again, thank you for your kind feedback and we are looking forward to hosting you again as a guest in Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm
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I don’t think there are many more iconic hotels than Atlantis. The waterpark is not open 7 days a week - choose your day carefully. The rooms have been recently refurbed and are really lovely. We had an ocean view with 2 double beds. They made the sofa bed up for us so our kids could have a bed each and there was no extra charge. Check in was quick and efficient and we were in the waterpark by 11am. For the half board option you need to make reservations. Kaleidoscope got very busy for breakfast! I have to say it was the nicest buffet breakfast of the summer IMO. However if you’re concerned about keeping the full 1.5 to 2m distance between you and others this buffet might not be for you. Everyone seemed to be wearing masks and the staff served the buffet rather than helping yourself but people were in close proximity a lot of the time around the buffet area and when waiting to be seated. Ronda Locatelli was the option for dinner - no supplement. Bread Street Kitchen is a 50 per person supplement but no extra for the kids. Nobu is a 300 supplement. Bread Street was service amazing and the sanitising and safety measures were the best I’ve seen. The service in the whole hotel is brilliant other than a couple of incidents with 1 specific security guard telling my 11 year old daughter she was inappropriately dressed even though she was wearing a long sleeve one piece swim suit. We asked for the policy to be clarified as it was the first time we learned of it and when it was clear she wasn’t in breach of it (adults in bikinis/no shirts are quite rightly a no no in the lobby) we complained. The front desk and head of security assured us that she was perfectly appropriately dressed and that children passing between the rooms and pool / waterpark in swimwear were fine to do so. I would take your own towels or other suitable cover ups for between the park and the room for kids as you can’t use waterpark the towels and it will avoid upset & embarrassment. We still haven't heard back from the hotel who said they would conduct an investigation. Access to the Aquarium was included and we did the Fish Tales ‘back of house’ guided tour. Nolan one of the marine educators took us around and was excellent. I don’t visit zoos and I am not a fan of aquariums either but the tour was very interesting and the conservation efforts and care of the animals is really impressive. We saw the fish hospital and feeding etc and we all really enjoyed it.
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip:ocean view is very relaxing!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATP GuestRelations, Guest Services / Front Office at Atlantis The Palm
Responded Aug 17, 2020
Dear swisscheesa, Thank you very much for taking the time to share your experience on TripAdvisor, it is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your visit. We would also like to thank you for your positive comments about your experience at check-in, our recently renovated rooms, Your dining experience at the restaurants Kaleidoscope, Ronda Locatelli, Bread Street Kitchen, kind nature of colleagues, the Fish tale experience and the overall all service the resort. On the other hand, I am saddened to hear about the confusion with the security in regard to the dress code worn in public areas, we do apologies for the inconvenience caused and are glad the front desk team and security in charge were quick in clarifying the details. Once again, thank you for your kind feedback and we are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm
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Do not be fooled by their advertisement of a "luxury resort" I will lay down reasons why this is similar to a fish market, we came in December and booked 3 rooms with to celebrate a birthday. We literally have to queue in line to check in that almost took an hour to complete, asking for a room to be closed together seems impossible and very inconsiderate despite having little kids with us, rude receptionist, an unhelpful manager who justifies why we can't be on close together. A cake promised that never arrived, when we asked for it we receive a slice of cake good for 2 people, a big joke! Not even a 3-star hotel will offer that. Bags take forever to be delivered when reaching the room one is missing and took another hour to get sorted out. You can hear people across the next room early morning! Breakfast another queue for around 20 minutes before getting seated and the staffs are dismissive. To get your access to the park, another massive line, no tubes available and we have to ask for assistance only to be directed to another location. Its a mess! The only thing positive that we had apart from checking out is the Wavehouse restaurant, great ambiance and good food! So for those who wanted to celebrate special occasions, go somewhere else to get the value of what you paid!
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Date of stay: December 2019
Value
Location
Service
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Response from ATP_GuestRelations, Guest Relations Manager at Atlantis The Palm
Responded Mar 8, 2020
Dear JanExplorer29, Thank you for sharing your experience with us on TripAdvisor. Allow us to firstly apologise for the inconvenience that you faced at check-in. It may happen during the peak hours of check-in and check-out, nevertheless, we would like to assure you that we are continually looking for innovative solutions to better enhance the arrival experience of our guests. Furthermore, please be assured that we have shared your comments about our colleague to the front office management team to make sure corrective action is made as your experience is not reflective to the high standard that we uphold. Furthermore, we are really sorry to hear that we could not meet your expectations in terms of your room allocations, in Atlantis, The Palm, we try our best to allocate rooms according the guest's requests however this is still subject to availability upon arrival. To our understanding, this was due to high occupancy that we were not able to accommodate the request of rooms closer to each other. Moreover, It is our usual procedure to inform our guests of unforeseen delays in the luggage delivery. Allow us to sincerely apologise if we missed to effectively communicate with you and please be assured that your comment has been shared with our belldesk team for continual improvement. Our Bell service team generally are very friendly and helpful to all guests and the luggage delivery is always done in timely manner, we do apologies if this wasn’t the case and the service given was not as expected. Also, please be assured that we are constantly looking for ways to better manage our luggage services, especially during peak hours to avoid any delays. It is our usual procedure to inform our guests of unforeseen delays in the luggage delivery. Additionally, we truly regret that we did not meet your expectations due to crowd issues that you have mentioned. It is to our understanding that this was due to the high occupancy of the resort, especially that Atlantis, The Palm is indeed quite popular with families. Although we do not have an immediate solution at hand, we can assure you that we are constantly innovating on our products and services to continually enhance the experience of our guests. Lastly but not least, we are thrilled that we exceeded your expectations with out new addition wavehouse restaurant, Dubai's home of fun, food and family entertainment where guests can strike it lucky on the bowling alley, hot a high score in the games arcade, test their skills of the Surf's Up wave ride and after working up an appetite, enjoy a burger or a pizza in the industrial-chic restaurant. Thank you for sharing your feedback, it’s extremely valuable in helping us to continually evaluate and enhance our guest experience. We look forward to welcoming you back to Atlantis, The Palm again soon. Best Regards, Guest Relations Team, Atlantis, The Palm.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
London, United Kingdom347 contributions116 helpful votes
Dubai, and atlantis are extremely safe.. more safe then most places in the world. You have absolutely nothing to worry about security wise, the Middle East conflict has nothing at all to do with Dubai.
There are more places to choose from in the Dubai area.
PRICE RANGE
$452 - $840 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atlantis the palm dubai, atlantis the palm hotel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiPalm Jumeirah
NUMBER OF ROOMS
1,544
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Atlantis The Palm
Which popular attractions are close to Atlantis The Palm?
Nearby attractions include The Lost Chambers Aquarium (0.1 miles), The Dubai Balloon At Atlantis (0.2 miles), and The Boardwalk Palm Jumeirah (0.2 miles).
