It was an amazing holiday with me and my partner. From the entrance was a very warm welcome by the doorman to the reception. Checking in was smooth and the lady was so helpful (I forgot her name) Julius who help us carry our luggage to the room was very friendly and professional gave us a quick tour of our beautiful room. Massage experience was perfect, beautiful room for couple, was sad as we couldn’t booked again for the second time as it was already fully booked on the weekend. We have a voucher given from the reception upon arrival but we forgot to redeem (hopefully we can use it again by November) Everything was in detailed and the 5days and 4nights stay was excellent. Great job Sofitel Palm team!!!! Looking forward to coming back again. Lovelots, Olivier & Rowena
Sofitel The Palm Dubai is the crème de la crème of hotels situated on the Palm Jumeirah. We are talking not only the world class facilities they have to offer but most importantly the impeccable services delivered by each member of staff in the hotel. Reservations: Cris was very helpful and accommodating to our queries regarding room rates and packages. Highly recommended as he is very knowledgeable about all the packages and rates. Reception: Upon arrival, we were greeted by warm smile by the lovely lady at the reception named Vashee. She’s the one who processed our check-in, we arrived early and we understand that standard check-in time is at 3pm. We were happy to wait and relax by the pool and after an hour or so we received a call from her saying that room Is ready! Happy days! There are few more people we wanted to thank at the reception - Otman, Soliman and Asif. Club Lounge: we were given Club Lounge access during our stay at the resort. It’s a spacious place to chill and have refreshments while having a break from the warm weather of the city. We were very looked after - thank you to Ksenia and Princess and the whole team. Guest Relations: after getting the room in the morning, we decided to park ourselves by the pool near the apartments of the resort - top tip: pools by the apartment are quieter than the main one by the main building. By the time we get back to our room, a heart-touching surprise was waiting - a cake (very delicious) and a card greetings from Yashirah and Azar. We were celebrating our 3rd wedding anniversary and those little things made the celebrations extra special. Bell and Concierge: our bags upon arrival were taken care by Vishnu - he’s very funny! Then delivered to the room by Rizwan - who helped us as well upon departure with our bags and transportation to the airport. Carl at the concierge Desk is certainly our favourite- cheeky and funny but also very helpful. Very informative about what’s happening across the city - especially with the Expo. He gave us tips on how to get there without paying extra for transfers between the hotel and Expo . World Eatery: it’s an international restaurant if i am not mistake, located by the apartments side next to the pool. They have the best pepperoni pizza and most refreshing mojito. They have lovely staff too - Sai and Wilbert! We even had a chat with them. Housekeeping: our room was very looked after - we received morning cleaning to replenish our amenities and turn down service on daily basis by an absolute star - Rama, his name is! We can’t thank him enough in making sure our room is immaculate. We needed some bits and pieces one day and have to ring Housekeeping and Jojit was very accommodating and helpful. Thank you for our chocolate treats. Spa: world class spa facilities and amenities- they recently partnered with L’occitane. Relaxing escape from the real world. They have indoor and outdoor experience pools, complete with sauna and steam room. Spa experience at Sofitel was one of our holiday highlights. Hana from the reception was lovely and helpful - she’s the one who helped us with our booking as we made it advance prior to travel. We are terribly sorry as we both can’t remember the two masseuses who delivered an excellent job. We were lucky enough to get a couple suite on the day of our appointment. Porterhouse bar: how about ending the holidays with some drinks - we went to Porterhouse bar adjacent to the restaurant and concierge desks. We were greeted by Ryan who is the bar manager (not 100%sure). Great ambiance and vibes. If by any chance you’ll be in Porterhouse Bar - look for Ryan and ask for mojito - he’ll bring you the best ones. Hotel and Resort : green wall is an impressive feature! Plenty of spaces across the resort, beach promenade too!…
A very nice and clean hotel.Staff was very polite and helpful. A good price living in a luxiorius hotel at the palm. Very high reccomended for family with children alot to do. Nice and big rooms and very clean.
I have no words to describe my stay at Sofitel the palm! Everything is perfectly orchestrated for you to have the best trip possible! All the staff membered gives you an unbelievable experience on every aspects of your stay! Starting from Vashee at the front desk with her welcoming smile and proactive efforts to Moin at the lounge and his cocktails creations ending with Rabi at the housekeeping with his meticulous attention to details and towel folding art!! Also the incalculable valets and doorman on the deck full of energy and positivity 24/7!!!! 7 stars for the Staff! Thank you for this experience!
Am giving 5 star rate because of rizwan he is very polite and friendly comparing to the other staff .the hotel is comfy and the swiming pool is nice, but the ace was not that good because of the hot weather in june . Overall i loved the place and thank u rizwan for assisting us .
a very nice restaurant. Staff very attentive, everything is taken care of very, very nice. The food was absolutely fantastic!!!!! The servant Tek was very friendly helped us a lot. Thanks soooo much for all
Treated like a King! I loved my stay right from making the booking (with Chris from reservations) until I said thank you to the valet parking staff who brought my car. I stayed in a suite with large balcony, walk-in closet and tub, high quality amenities. There were orchids inside the vase and a Bose music system! The suite had a plush feeling the moment you enter, lot of wood works and the bigger than those normal king-size beds. We had access to club lounge where they served afternoon tea and evening happy hours. We dined at Laguna Lounge, great place to unwind with a few drinks, DJ playing nice music with a live drummer! This property is big, large pool with a separate kids pool. They also have kids club. We had breakfast from Club Lounge, for those who like privacy this place is ideal. The staff here are very friendly, anticipating guests needs. The problem with these kind of properties is, you tend to keep them as bench marks on your future stays and then it will be difficult for other properties to match this quality! Spoilt!…
We have just returned from our first visit to Dubai & after a week with the Sofitel, I have to say everything about this hotel is world class. You will not find better service anywhere else in the world. All the staff are amazing, kind, helpful & a pleasure to speak to. From restaurants, bars, concierge, room service etc really offer the value adding service. Thank you for everything. I would also recommend Aura Skypool, The View, Burj Khalifa, Top Golf & Dubai Mall. We will definitely return to the Sofitel in the near future & would recommend anyone to visit from families, couples etc.
Very good service, nice food and drinks. The premises is very Cody and it also has outside patio seating. Our waiters Rahul Naim and Manoj were very helpful, friendly and always paid attention to our needs.
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