The staff were very welcoming and helpful through our 8 night holiday. We had a luxury club room and the facilities were excellent from the amenities to room cleanliness. We had a choice of restaurants but we found the evening buffet gave a massive choice of really excellent and tasty food. COVID protection included many sanitising stations, max Nos in the lifts with face masks compulsory. Pool and beach were kept spotless and the staff around there were very attentive. Afternoon tea followed by canapés and drinks rounded every day off perfectly. What a fantastic place to relax. (Both of us in late 70s)
Sofitel The Palm Dubai is the crème de la crème of hotels situated on the Palm Jumeirah. We are talking not only the world class facilities they have to offer but most importantly the impeccable services delivered by each member of staff in the hotel. Reservations: Cris was very helpful and accommodating to our queries regarding room rates and packages. Highly recommended as he is very knowledgeable about all the packages and rates. Reception: Upon arrival, we were greeted by warm smile by the lovely lady at the reception named Vashee. She’s the one who processed our check-in, we arrived early and we understand that standard check-in time is at 3pm. We were happy to wait and relax by the pool and after an hour or so we received a call from her saying that room Is ready! Happy days! There are few more people we wanted to thank at the reception - Otman, Soliman and Asif. Club Lounge: we were given Club Lounge access during our stay at the resort. It’s a spacious place to chill and have refreshments while having a break from the warm weather of the city. We were very looked after - thank you to Ksenia and Princess and the whole team. Guest Relations: after getting the room in the morning, we decided to park ourselves by the pool near the apartments of the resort - top tip: pools by the apartment are quieter than the main one by the main building. By the time we get back to our room, a heart-touching surprise was waiting - a cake (very delicious) and a card greetings from Yashirah and Azar. We were celebrating our 3rd wedding anniversary and those little things made the celebrations extra special. Bell and Concierge: our bags upon arrival were taken care by Vishnu - he’s very funny! Then delivered to the room by Rizwan - who helped us as well upon departure with our bags and transportation to the airport. Carl at the concierge Desk is certainly our favourite- cheeky and funny but also very helpful. Very informative about what’s happening across the city - especially with the Expo. He gave us tips on how to get there without paying extra for transfers between the hotel and Expo . World Eatery: it’s an international restaurant if i am not mistake, located by the apartments side next to the pool. They have the best pepperoni pizza and most refreshing mojito. They have lovely staff too - Sai and Wilbert! We even had a chat with them. Housekeeping: our room was very looked after - we received morning cleaning to replenish our amenities and turn down service on daily basis by an absolute star - Rama, his name is! We can’t thank him enough in making sure our room is immaculate. We needed some bits and pieces one day and have to ring Housekeeping and Jojit was very accommodating and helpful. Thank you for our chocolate treats. Spa: world class spa facilities and amenities- they recently partnered with L’occitane. Relaxing escape from the real world. They have indoor and outdoor experience pools, complete with sauna and steam room. Spa experience at Sofitel was one of our holiday highlights. Hana from the reception was lovely and helpful - she’s the one who helped us with our booking as we made it advance prior to travel. We are terribly sorry as we both can’t remember the two masseuses who delivered an excellent job. We were lucky enough to get a couple suite on the day of our appointment. Porterhouse bar: how about ending the holidays with some drinks - we went to Porterhouse bar adjacent to the restaurant and concierge desks. We were greeted by Ryan who is the bar manager (not 100%sure). Great ambiance and vibes. If by any chance you’ll be in Porterhouse Bar - look for Ryan and ask for mojito - he’ll bring you the best ones. Hotel and Resort : green wall is an impressive feature! Plenty of spaces across the resort, beach promenade too!…
Good DJ, music and show! Interesting interior and two floors! Nice experience and a lot of interesting people.good drinks and interesting menu. Go go dancers and life accompaniment’s make you mood cool!
It was a great overall stay. Beautiful beach, many pools to choose from, not overcrowded and best of all was the friendliness of the staff. We have stayed here before and will definitely stay here again!
We had a super visit to the Sofitel Dubai Palm. This was our first time at this hotel and it was not disappointing. We took the half board with lounge option, and this was a great choice as it included a separate breakfast area with some a la carte options, a 2 hour happy hour period with unlimited free drinks and private check in / out and restaurant bookings. Special mentions to Princess, Raj, Nazmul and Jai, but all staff were very helpful and friendly. Pool and beach areas were great and never any problem to find a spot and rooms were spacious. Worth a vist!
Great 2-bedroom apartment-huge and highly recommend if you’re a family. Had a couple of minor maintenance issues which were quickly fixed.. Service is fantastic. Just had Sunday brunch at the World Eatery. Justin Kamol who looked after us was amazing!!!
Amazing family brunch. Manoj, Justin and Kamol were amazing to us. The quality of service is so high that we feel like we are VIP ! For our daughter there has been beautiful face painting and for adult a talented magician. And the food is of high quality for our French taste. Thank you to all the team. ❤️
The Sofitel the palm is an amazing hotel, great location right on the end of the palm, lovely staff all round especially the house keeping and the pool and bar staff, everyone looked after us for the whole stay, thanks Sai, will definitely go back.
Highly reccomend staing in sofitel the palm if you are in dubai, location give you feeling that you are on exotic holidays and not in large Town. On the Palm you do not fell that much heat as in the town so the is location is perfect for June-July visit. Hotel quality is perfect, food Excellent, and super nice staff. EsomCHI was keeping our room perfectly cleaned. Anisha from VIP lounge was super nice! She knew exactly what we are drinking during breakfast and lunch so when she saw us bartender already had coke and water for us prepared. Great quality! Will be back for sure
Myself and family attended Moana for dinner in the late evening and was greeted up a very polite and humble waiter by the name Sathik who was very accommodating to my self and my family. Being that my son had allergy’s there were concerns about the food that could be offered, however with conversation with managers and chefs my son was able to enjoy a lovely meal. I recall my previous visits and the food was outstanding however on this occasion there was little choice for food but that being said we enjoyed our grilled Seabass. The waiter Sathik was a lovely waiter and he severed us very well. So a very big thank you. Thank you Moana staff. Mr Vij