One of the best hotels on the palm jumeirah. Its like a resort in French Polynesia .Great staff such as Ian,Yashiral,Samantha , Waqas and Victor. They made my stay very comfortable . Have stayed in other hotels around the area but found this to be the best.We stayed in the beach suites which we found to be the best ever. Will always come back!
Excellent holiday destination on The Palms with direct beach access. I like this hotel much more than the typical hotel "bunkers" you have around. It is a larger resort but distributed across several buildings and hidden under palm trees you never have the feeling to be in a big hotel. Food and drinks are awesome as in all Sofitel. Only the breakfast at the Executive Lounge was a bit monotone. I cannot complain about the quality itself, but it was the same every day. There good be some more variety. The staff is amicable and helpful whatever you need. I want to highlight the service of the concierge Carl who helped us a lot from recommendations for an awesome heritage desert trip over restaurants, including booking or helping with getting a PCR test before flying back. But many others are always very kind and supportive if we needed something. We had dinner twice at the Porterhouse steakhouse, which was very good. There are more exceptional dinner venues in Dubai, which we usually used, but if you just want to stay in the hotel, that's perfectly fine. The seafood restaurant was closed, probably as occupancy was lower due to Covid. We would have loved to try but perhaps next time. Beach and pool are perfect. We actually used the beach only, but the pools are directly next to it, and it looked very nice. At both, you can order food and drinks from the beach bar, which is quite convenient. Be careful with the beauty salon "Zaki" which is in the hotel. They do a good job but are overpriced, and on top of it, they try to hard-sell services and products you do not want or need. This was a bit annoying and left me with the feeling of being ripped off. But the hotel spa is good. Finally, a good destination for a relaxing beach vacation.…
Our stay at the Sofitel palm was fantastic from start to finish. Romanta was great at reservations helping us book a last minute staycation. Soliman and Vashi were friendly and helpful during check in, Naresh at breakfast was incredible his service was fantastic as was Vaishali during lunch and dinner. Highly recommended the hotel and we hope to come back in the not so distant future. The temperature of the pool is fantastic throughout the day and open until late.
We just stayed here for 1 night with a group of friends, the beach and pool areas are very average compared to the new hotels now in Dubai. The rooms need upgrading. The staff in general are very friendly, the food/beverage service on the beach is incredibly slow. Above all, the most outrageous point is the prices of the restaurants and poolside drinks. (Starbucks Iced Latte AED 42) we browsed all the Menus of the restaurants for which the online ratings are average, and the prices are out of proportion for this hotel. I absolutely do not mind paying high prices but for highly acclaimed restaurants, which these are not. We went out somewhere else for dinner which was a shame as we wanted to stay in the hotel but it made no sense to do so. Overall, wouldn’t stay again.
Cocktails, views and attention to detail, no stone left unturned. Absolutely incredible service from Rahul and the team! We're only here for a few days but can honestly say we will be back again in the future.