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Sheraton Jeddah Hotel

Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Traveler (180)
Room & Suite (68)
Dining (29)

About

#34 of 293 hotels in Jeddah
Location
Cleanliness
Service
Value
A 5 star property located in North Jeddah which features 129 guest rooms and suites with 3 restaurants with panoramic views of the Red Sea. It is only a few minutes walk from Red Sea Mall & Attalah Center, 18 Km from Jeddah old city, 12 Km from Jeddah Museum and 15 minutes from Jeddah Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Squash
Table tennis
Airport transportation
Valet parking
Parking garage
Parking
Free internet
Wifi
Internet
Sauna
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Hammam
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Ocean view
Non-smoking rooms
Suites
Bathrobes
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Smoking rooms available
Room service
Safe
Telephone
VIP room facilities
Bath / shower
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Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
English, Arabic
Hotel links
Visit hotel website
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Location

Full view
302Reviews
8Q+A
66Room tips
Traveler rating
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Popular mentions
It is a nice place to hang out with pretty fine restaurants. You'll enjoy your stay here, especially the restaurants and the variety of food during Ramadan. We went there three or four times and enjoyed our time there.
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Response from RizwanS286, Exec. Admn. Asst. at Sheraton Jeddah Hotel
Responded 3 days ago
We are delighted to have been your chosen hotel during your recent stay and we happy to know that you enjoyed your stay at the hotel. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Sheraton Jeddah Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Jeddah. Sincerely,
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I recently had a 3 day trip back to this resort location. All I can say it’s perfect for a diving trip. Everything is there to hand. The front staff as always were very polite and helpful. The diving area is perfect and everything is set up. The food in the small restaurant again was good and cleanliness was apparent. I think the chalets could do with a little TLC but appart from that looking forward to my next visit already. To single somebody I would say Ramy and the dive shop guy. The help they provided via emails when’s set up the trip was definitely recommendable and noteworthy.
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Response from RizwanS286, Exec. Admn. Asst. at Sheraton Jeddah Hotel
Responded 1 week ago
Dear Valued Guest, Glad that you enjoyed your stay at the Sheraton Red Sea Resort in Obhur, North Jeddah. We are happy to know that the services and facilities were all that you expected. We very much appreciate that you noticed our associates they really work hard and deserve the recognition. Your comments are shared with the entire team of the hotel. Please visit us again whenever your travels bring you to Jeddah. Regards,
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First of all, I had to change the first room since it was not the room I paid for ( sea view ) The location of the hotel is perfect, but unfortunately, from the main entrance in the lobby you see how old and not cleaned it is They has a sign that note under renovation Well, the cost was over priced, I wish I stayed in Hilton or Rosewood with talking the same cost Wouldn’t do it again , even if they changed the rooms
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Response from RizwanS286, Exec. Admn Asst. at Sheraton Jeddah Hotel
Responded 3 weeks ago
Thank you for posting your review in the Trip Advisor page. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for trouble and inconvenience you experienced with the room rate, housekeeping and the renovation areas. We have shared your feedback with the appropriate teams and the Housekeeping to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Jeddah. Sincerely,
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+1
During my time in KSA I spent many days, nights, and weekends at the Red Sea Resort Sheraton. Staff were always friendly and prices were good. There was a good mix of locals and out of towners. The waters of the coast were some of the clearest I have seen. We were able to see all sorts of fish, turtles, octopuses, and coral reef. If I ever make it back to the kingdom, it will be one of my first stops. You must check it out!
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Response from RizwanS286, Executive Admn. Asst. at Sheraton Jeddah Hotel
Responded May 22, 2019
We are happy that you enjoyed your stay at the Sheraton Red Sea Resort and that the services and facilities were all that you expected and deserve. We appreciate that you have noticed our associates they really work hard and deserve the recognition. It will be our pleasure to welcome you again on your next visit to the resort. Thank you for sharing your experience with us. With kind regards,
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I always travel to Jeddah and stay at the Le Meridien( which has been excellent) decided to stay at the Sheraton(booked two rooms as I was attending a meeting) APPAULING is the least I can say about the hotel. As a gold member who has achieved over 30 nights in the first quarter, I was treated like a homeless person. Upon greeting, angry unpleasant staff, no upgrade, was placed in another building almost in the parking and parking lot view , but that was the least of my problems. Staff were extremely rude in particular A gentlemen who refused to give me his name ! insisted I depart my room when I was specifically given a a late check out till 5 which was requested the night before, I was repeatedly told that they contacted me 100 of times while I was in training to gather my stuff and leave ! I had informed them to speak to their colleague and confirm that and extension was given. He still insisted that I will be forced out of or later insisted that my card will be charged if I don’t comply. Finally they gave agree to 4pm which then was followed by a phone call to empty the room again!! I can not explain how Rudely I was dealt with, I was spoken to in that tome infront of other hotel guests and my colleague. From now I will not be booking at Sheraton Jeddah , nor will I recommend or book any future bookings for my company. As it’s a waste of money and more so no ethics to deal with human beings. I urge that the management be contacted and the staff to be reported. The way they dealt with me is unacceptable and I request action to be taken. Confirmation number : 85282648 and 85282651 The pic below was suppose to be my city view that I booked !
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Response from RizwanS286, Executive Administration Assistant at Sheraton Jeddah Hotel
Responded Apr 11, 2019
Dear valued guest; Thank you for choosing to stay at the Sheraton Jeddah Hotel and providing your honest feedback on the Trip Advisor page. Providing the highest level of hospitality is our number one priority and we sincerely apologize for the string of events that led to a very unfortunate stay. Indeed we have totally failed in meeting your expectations. We immediately met with the manager and the associates involved and have taken the necessary corrective actions and reprimanded them for not being pro-active and alert on duty. We are particularly sorry for the inconvenience caused by the associates attitude. All associates of the front desk are being retrained on guest welcome. We do consider upgrading which is subject to availability and are investigating this issue. We deeply regret what has happened. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Jeddah. With renewed apologies and kind regards, Sincerely,
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PRICE RANGE
$170 - $326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton jeddah, jeddah sheraton
LOCATION
Saudi ArabiaMakkah ProvinceJeddah
NUMBER OF ROOMS
249
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