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3 Nagas Luang Prabang - MGallery

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Vatnong Village, Luang Prabang 0600 Laos
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (635)
Room & Suite (119)
Dining (102)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 11/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from 3 Nagas Luang Prabang - MGallery
Updated 11/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 124 hotels in Luang Prabang
Location
Cleanliness
Service
Value
Travelers' Choice
The 3 Nagas MGallery Luang Prabang is a small charming boutique hotel comprising three restored historic UNESCO World Heritage buildings more than a century old. The hotel is ideally located in the towns Old Quarter, just a short walking distance from the major tourist attractions, on the path of the morning alms-giving procession. High ceilings, exotic dark wooden floors, four-poster beds, silk fabrics and traditional weavings ooze elegance, style and character. A beautiful courtyard garden beside the Nam Khan River plus an acclaimed fine dining restaurant, serving exquisite Laotion food, make this hotel the perfect place to relax and enjoy the serene Lao lifestyle. The hotel's intimate collection of 15 rooms and suites each blend space, luxury and exquisite charm, exuding a warm and inviting ambiance amid the tranquil surroundings. Eight rooms are located in The Khamboua House, a jewel of traditional Lao architecture. Built in 1903, it opens onto a beautiful garden edging the Nam Khan River, from where you can glimpse the serene Lao lifestyle. The other seven rooms are located in The Lamache House, built originally in 1898 to host the Royal Court. The house was restored using traditional techniques and materials, indulging guests in a truly authentic stay in this charming historical town. The hotel guests are invited to use these facilities at our 5-star sister resort, Sofitel Luang Prabang, located nearby.
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Property amenities
Free High Speed Internet (WiFi)
Yoga classes
Free breakfast
Bicycle rental
Bicycle tours
Highchairs available
Airport transportation
Spa
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Evening entertainment
Taxi service
Foot massage
Full body massage
Hand massage
Head massage
Massage
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Bidet
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
City View
Languages Spoken
English, Thai
809Reviews4Q+A100Room tips
Traveler rating
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Xav2408 wrote a review Apr 2020
Paris, France15 contributions38 helpful votes
Let’s start by saying that I spent 3 great weeks traveling through Thailand and Laos and that I am used to stay in nice hotels & resorts, which I used all along my trip. My vacation ended up in early March in Luang Prabang and, based on the recommendation of a friend, I spent my last 4 nights at the 3 Nagas. I did not have any specific expectation about the hotel before checking-in, I just knew that it reflected well the colonial past of the city and that it looked charming by the pictures I had seen online. I also liked the central location of the hotel, ideal to wander around. Upon check-in, we were welcome by a gentleman named Bird, who took the time to have us seated in a semi-private space, where we were offered a welcoming drink while he explained us about the hotel and the city. During this time, the admin process with passports was done in the back office. Bird was very attentive and willing to help with suggestions of what to do during our stay. When we came back at the end of our first day In Luang Prabang, we found in our room a personalized itinerary with the suggestions we had mentioned during our discussion: very nice surprise! Our room in the main building on the first floor was very spacious and could speak of itself with the very well preserved colonial architecture and design. Large private terrace as well, perfect to relax with a book and a drink at the end of the day or to observe the Monks procession early in the morning. The restaurant is located just across the road and offers a great food selection + delicious cocktail drinks. The “à la carte” breakfast in the morning will please anyone with different kinds of food (western, fusion, local or healthy) and cold and hot beverage. The waiter and the waitress of whom I can’t remember the names were always smiling, reactive and attentive. Two other gentlemen at the reception, Jed and Yod, were also very dedicated, asking about how our day was, helpful with the motorbike and car rental or just to suggest and book fancy restaurants. Nice tip, they have a free shuttle that can bring you to the Sofitel if you want to enjoy their big swimming pool, particularly refreshing at the end of a warm and sunny day (both hotels are run by Accor management). Of all the nice hotels I used during my 3 weeks (chain or independent resorts), that one was probably where we kept the best memories. The city of Luang Prabang helps of course, but the way this very charming hotel is run made the difference. The people working there were all friendly and dedicated. By experience, I know that an outstanding service makes the difference between a nice hotel and a great hotel. The 3 Nagas were definitely a great place to stay and I would come back with pleasure... Khobchai! 🙏🏻
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Room Tip: The suites on the first floor make the difference with their private terrace!
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2 Helpful votes
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Response from Chin Pitak Norathepkitti, Other at 3 Nagas Luang Prabang - MGallery
Responded Aug 5, 2020
Dear Mr. / Ms. Xav2408, We are sincerely delighted with your feedback regarding your stay with us. 3 Nagas offers a historic and colonial feel for the guests, both building were more than 100 years old and its spot is perfect, right in the heart of Luang Prabang. We are hoping that people can start traveling again soon and we'll be looking forward for your return and we could plan some more things to do in Luang Prabang. Thank you very much for the amazing words. Stay safe always!
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rjwr1 wrote a review Mar 2020
London, United Kingdom11 contributions
Beautiful hotel with breakfast taken in a separate area across the street. Nice room, room 1 on the ground floor, but noisy at times from footsteps on the floor above. Staff were excellent with good English.
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: Probably not room 1 unless access is a problem
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Response from Chin Pitak Norathepkitti, Other at 3 Nagas Luang Prabang - MGallery
Responded Mar 30, 2020
Dear rjwr1, Many thanks for this wonderful review you left for us. Greatly appreciated. Hoping you are safe there and looking forward in welcoming you back after this situation. Best, Jed & Team
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CathySmith_11 wrote a review Mar 2020
Wirral Merseyside22 contributions12 helpful votes
On our last day of staying here for 7 nights The hotel is in a great location right on the Main Street. All bars shops restaurants in walking distance. Great place to see the monks in the early morning. All the staff are very friendly and helpful Bikes available for use. The sister hotel The Sofitel has a swimming pool to use, the cost is about £2 in a tuk tuk to get there, too far to walk but you are greeted with a glass of iced water The hotel is split into 2 buildings on either side of the road and contains 15 rooms, breakfast is good and lunch and evening meal are also available
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Chin Pitak Norathepkitti, Other at 3 Nagas Luang Prabang - MGallery
Responded Mar 10, 2020
Dear Ms. CathySmith_11, We sincerely appreciate for staying with us for 7 nights and thank you for the wonderful words. Hoping to welcome you back in Luang Prabang! Have a safe trip. Best regards, Jed & Team
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Louise H wrote a review Mar 2020
Sheffield, United Kingdom22 contributions50 helpful votes
When we first arrived we were assigned a room on the ground floor (the hotel is split across 2 buildings & we were not housed in the one in all the pictures but a building across the road) the room layout was strange & felt stuffy - accessed through the gift shop & although it had a terrace/patio it was only split from the restaurant by a thin screen so felt like we were in the restaurant). On check-in the host told us that if it was noisy she implied that we could move to the sister hotel (Sofitel about 1.5km away) if we weren’t happy. The next day we asked to move rooms & did so once other guests had vacated. Our room was now upstairs which felt better but still had small issues. The buildings are old, mainly constructed with wood & protected from permanent modifications which we understand but some features seemed impractical & in general we didn’t feel very comfortable. I didn’t even unpack my things because I didn’t feel like it. difficult thing to articulate as it was more an amalgamation of factors. Some of the tiles in the bathroom were loose, and the shower over the bath didn’t feel very luxury, an old wardrobe mirror was nailed to the wall and there wasn’t anywhere to hang towels. Breakfast was served across the road, but evening meals in our building and all day we saw staff run across between the two with food and drinks. Staff appeared to be polite/aimed to please but at the same time were inconsistent-didn’t greet us when we returned despite walking straight past them & they’re not given training for if someone strays from the expected answers. We spent quite a lot of money to stay at this hotel compared to other places in the area plus booked tours & felt that we expected more from our stay. The tours we had were mixed: one was a private sunset cruise on the Mekong that was sold as “free flow non alcoholic drinks” (an alcoholic version was offered but we didn’t choose it) and actually we were made to feel awkward to ask for another drink... usually the “free-flow” element would be offered especially in a place where things like that are so affordable. We knew that we had paid a lot for the boat trip as we had shopped around but we chose it for convenience and had a big boat all to ourselves - plus went a different way to most boats that do the sunset trip. Another tour was a drive to the Kuang Si waterfall - the 20,000kip (each) entrance fee wasn’t included in our trip but nobody told us until we got there. It’s a good job we had cash on us otherwise we would have driven for an hour at 7am for no reason. We had a good time until we had to wait 30 minutes for our driver because he wasn’t near the car when we wanted to travel back. Simple things that we have experienced smoothly in other hotels just weren’t smooth here such as repeating your breakfast order back to us so we know everything is understood - I got watermelon juice instead of watermelon fruit and small things like that all add up to a frustrating experience because they happen one after another. We think that the hotel is trying to offer something that it isn’t quite achieving and so feel a bit sad that we paid so much compared to other guest houses (it felt like a guest house rather than a hotel but it was definitely a hotel price) and unfortunately wish that we had stayed elsewhere. It wasn’t bad as such, just really not as good as we expected. We also noticed another couple that changed rooms and they were then arranging to see the other SOFITEL hotel so we can’t be the only ones that felt like this. Would not return or recommend as it didn’t feel like we got value for money.
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Date of stay: February 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Chin Pitak Norathepkitti, Other at 3 Nagas Luang Prabang - MGallery
Responded Mar 16, 2020
Dear ILouiseH, We sincerely apologize that our services in the hotel didn't meet your expectations. Please allow me to clarify our side: As our hotel is a heritage house more than 100 years old and protected by UNESCO, we could not change the structure itself. As much as we want a grand or luxurious as other Accor hotels in the world. We need to follow the strict implementation imposed in preserving the natural beauty of every building in Luang Prabang. With that, our staff offers option if you don't feel comfortable staying in old house while in middle of the town to move to Sofitel. Additionally we understand the maintenance problem in our buildings due to its old structure. We have to monitor them day by day. We will surely take note of your comments on this. For the sunset cruise, our boat intentionally go the other way as we want our guests to fully enjoy the Mekong River and sunset without compromising its view with lots of other boats around. Above all that, we seriously took note of your comments so we can further improve our products and services in the hotel. Thank you for letting us know. Best regards, Jed & Team
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Brian wrote a review Feb 2020
1 contribution
Each and every staff provide excellent customer service. Everything is done un details & I appreciate the friendliness & professionalism from all the staff especially bird, yout & noy. This is somewhere where I can feel like home and I definitely recommend you to stay here. The location was fantastic, night market is just a 5 mins walk away & even the alms giving is just right outside the hotel.
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Date of stay: January 2020Trip type: Traveled solo
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Response from Chin Pitak Norathepkitti, Other at 3 Nagas Luang Prabang - MGallery
Responded Mar 1, 2020
Dear Mr. briantoh123, Its always a great pleasure to be remarked as the best hotel in Luang Prabang and always glad that our guests felt like home with us. Thank you for sharing your experience on TripAdvisor and for your recommendation. We'd be very excited to see you again at 3 Nagas. Best regards, Jed & Team
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PRICE RANGE
$134 - $237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
3 nagas hotel luang prabang, les 3 nagas luang prabang, les 3 nagas hotel
FORMERLY KNOWN AS
Hotel 3 Nagas Luang Prabang MGallery by Sofitel
LOCATION
LaosLuang Prabang ProvinceLuang Prabang
NUMBER OF ROOMS
15
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Frequently Asked Questions about 3 Nagas Luang Prabang - MGallery
Which popular attractions are close to 3 Nagas Luang Prabang - MGallery?
Nearby attractions include Big Brother Mouse (0.02 miles), MandaLao Elephant Conservation (0.3 miles), and Wat Xiengthong (0.2 miles).
What are some of the property amenities at 3 Nagas Luang Prabang - MGallery?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at 3 Nagas Luang Prabang - MGallery?
Top room amenities include a minibar, air conditioning, and a bidet.
What food & drink options are available at 3 Nagas Luang Prabang - MGallery?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to 3 Nagas Luang Prabang - MGallery?
Conveniently located restaurants include Yuni Yupoun Restaurant, Popolo, and Saffron Coffee.
Are there opportunities to exercise at 3 Nagas Luang Prabang - MGallery?
Yes, guests have access to yoga classes during their stay.
Does 3 Nagas Luang Prabang - MGallery have airport transportation?
Yes, 3 Nagas Luang Prabang - MGallery offers airport transportation for guests. We recommend calling ahead to confirm details.
Is 3 Nagas Luang Prabang - MGallery located near the city center?
Yes, it is 0.4 miles away from the center of Luang Prabang.
Are any cleaning services offered at 3 Nagas Luang Prabang - MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at 3 Nagas Luang Prabang - MGallery?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to 3 Nagas Luang Prabang - MGallery?
Many travelers enjoy visiting Wat Manorom (1.0 miles) and Wat Tat Luang (1.1 miles).