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Victoria Xiengthong Palace

Traveler (353)
Room & Suite (362)
Videos (2)
Certificate of Excellence

About

#25 of 88 hotels in Luang Prabang
Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the heart of Luang Prabang, surrounded by the golden spires of the town’s famous Buddhist temples is Victoria Xiengthong Palace, the last residence of the Laos Royal Family. This beautiful boutique property has been lovingly restored to its former glory, and once more sits proudly on the banks of the Mekong River. The 26 elegantly appointed rooms and suites capture the essence of Laos’ unique culture and style, with local materials and fabrics used throughout. Look out upon the majestic Wat Xiengthong – the town’s most famous temple, or simply sit back and soak up the ambience of this UNESCO protected palace, the perfect place to discover the wonder and charm of Luang Prabang – the Jewel of Indochina.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Babysitting
Airport transportation
Spa
Concierge
Dry cleaning
Free internet
Wifi
Internet
Bar / lounge
Restaurant
Breakfast buffet
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private balcony
Room service
Minibar
Flatscreen TV
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Romantic
Hotel links
Visit hotel website
482Reviews
3Q+A
95Room tips
Traveler rating
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Popular mentions
Well I dont normally stay in expensive hotels....with this exception...saw some photos and info...and thought ok maybe two days of luxury could do me good. OMG what a place......was blown away from day one. Arrived was greeted with cool towls and ginger tea.....and an enormous smile which just made me feel at home. Got to my room , two story with a jacuzzi on the ground level, great bed and wonderful bathroom. Nice views. Inclusive of wonderful breakfast and great food from French chef JB amazing guy. Also have to mention the hospitable Manger Mr T....great man humble and knowls a lot about what hotels are about. Also i rcve a 30 min foot / neck massage in the hotels Spa...fantastic...I do Highly recomend this superb Property.....I call it 4 seasons of Luang Prebaang
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Response from Victoria_Xiengthong, General Manager at Victoria Xiengthong Palace
Responded 1 week ago
Dear Mr. Tony V, I am writing to express our sincere thanks for your stay and great comments. Please assured that these comments will be very good motivation for the team to work harder in order to provide better customers services. Look forward to welcoming you back soon. Best regards and wishes, Pham Minh Tuan General Manager
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Hotel's Favorite
Staff attentive with being intrusive, made up the bed in the evening and left little gifts. Lovely spacious room with a daily free beer in the fridge, just what you needed on the your return. Hotel ideally situated, walking distance from everywhere. Lovely food, would stay there again
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Response from Victoria_Xiengthong, General Manager at Victoria Xiengthong Palace
Responded Nov 18, 2018
Dear Nigel029, Sabaidee and warmest greetings from Luang Prabang! Thank you so much for your kind review regarding your last stay in our lovely property of Luang Prabang! We are proud to read that you have enjoyed your stay with us, and that you gave us 5 star on this website. You are always welcome for another stay with us! Thank you again for your kind words, i will forward those to all our team. Best regards, Antoine Lobry General Manager
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Right on the Mekong River. Close to temples and restaurants. Within 15 minutes walk to the night market. Hotel is historic and is a romantic setting. With well kept grounds. Hotel is old, as advertised. Rooms are appointed and maintained as well as possible in order to keep the historic value. But that means not so convenient in some ways. Inadequate electrical outlets in the rooms. Rooms were well cleaned. Great room with balcony overlooking the Mekong River - except... the river view is blocked by trees. If you looked really hard you could see a glint of water. Otherwise the balcony overlooks the road below. Breakfast service was good. Selection was adequate. Some days it was buffet; some days it was a la carte (probably due to number of guests). Service was excellent.
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Response from Victoria_Xiengthong, General Manager at Victoria Xiengthong Palace
Responded 2 weeks ago
Dear Guests, Thank you so much for your stay and comments. I will pay attention to some negative points and improve them ASAP. Look forward to welcoming you and your family back with better customers services. Best regards, Pham Minh Tuan General Manager
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I stayed one night in June- very low season. The third party site was misleading -indicating a pool as one of amenities and using photos of a pool which were in fact converted into a pond eight years ago. I really wanted to stay at a hotel in an old quarter and w a pool so I selected this hotel. Even I put a bathing suit on when I checked in then I found out that there was not a pool .. a big disappointment. However, a lady manager on duty took care of me and upgraded my room, gave me a complementary 30mm massage (everyone get 15mm), and gave me a free use of a rental bike. I checked in and was asked to book a return transfer and a massage session which I did. Positives: location ! Very strategic. One street off from the most busy street of the old town, just next to the Xiengthong Palace, facing the Mekong river. Walking distance to major sites but if you have a bicycle you can go further and quicker. I found the location was really good. I saw monks processing in a morning in front of the hotel. Managers: they are very savvy and know how to manage difficult situations and they did not disappoint clients. I talked w new GM who came on board a month ago. I expect positive changes and would like to stay again in future. Breakfast - really good. Homemade pastries and you can enjoy it at a terrace along w the Mekong river. Massage: I had a complementary massage and was surprised a high level of techniques and regretted not to have a full massage earlier. The hotel recommended a boat tour to Pak Ou cave was also very good. ($25 w delicious lunch) I really enjoyed. Negatives - Maintenance and cleanliness - while the hotel site is beautiful, as someone said it was not maintained and cleaned well. Some items (such as a garbage bin) were missing. The buildings and furnishing show ages and maintenance and cleaning can be improved. I expect this will happen soon. Staff - most of staff are very nice but they need to be trained better. They forgot many things and make mistakes (e.g. they tried to charge a complementary massage to my room, or forgot to book my tour). I also need to apologize my misunderstanding on the pool issue - from photos and explanations of amenities. GM promised to updates of photos and descriptions as some sites are still using old pool photos. Also I thought airport transfer was included but I was told it was only pick up and not transfer to the airport. As I was asked to book a return transportation I thought it was included. I checked the booking one more time upon my return it was indicated “airport pickup. “NOW I understand they do a full airport transfer if you book direct or via certain sites. Anyway this place has a great potential and I would like to come back to see great improvements.
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Response from Victoria_Xiengthong, General Manager at Victoria Xiengthong Palace
Responded 4 weeks ago
Dear Ms. Doranobi, Thank you for taking time to share your feedback of your recent stay with us on Tripadvisor. We are heartened to read that you are happy with location, breakfast, ways of handling...during your stay It is also regretful that maintenance, cleanliness, staff … fell short of your expectations. We will certainly look into improving them so as to best suit our diverse clientele. We once again appreciate your constructive feedback Look forward to welcoming you back with better customers services. Please feel free to reach me at gm.xiengthong@victoriahotels.asia if I may be of any assistance in securing your return stay. Best regards, Pham Minh Tuan General Manager
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Me and my sister stayed in the Victoria Suite. We had a very comfortable and hospitable stay with Victoria Xieng Thong Palace. Location is perfect. The staff is very very very helpful and warm. Special mention for Chef Jean Baptiste and his team. Upon knowing that me and my sister are vegetarians they went out of the way to prepare vegan vegetarian breakfast for us. Thank you Team Victoria Xieng Thong for a wonderful stay.
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Response from Victoria_Xiengthong, General Manager at Victoria Xiengthong Palace
Responded May 8, 2019
Dear Rashijain, I am writing to express our sincere thanks for your stay and great comments on TripAdvisor. Please rest assured that your good comments will be great motivation for us to work harder and provide better customers services. Look forward to welcoming you and your family back soon! Kind regards, Pham Minh Tuan General Manager
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PRICE RANGE
$69 - $240 (Based on Average Rates for a Standard Room)
LOCATION
LaosLuang Prabang ProvinceLuang Prabang
NUMBER OF ROOMS
26
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