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Sofitel Luang Prabang Hotel

Traveler (875)
Room & Suite (221)
Dining (33)

About

#7 of 86 hotels in Luang Prabang
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Once the French Governor's Fort, the "all-suite" Sofitel Luang Prabang now oozes colonial style and splendour fused with contemporary elegance in one of the finest resorts in the region. Situated on a heritage site in the former royal capital of Laos, the hotel is close to the major tourist attractions. Large courtyards, landscaped gardens, a reflecting pool and fireplaces provide a welcome retreat in all seasons. Individually designed suites create sanctuaries of private space and sumptuous comfort, revitalising the soul. Natural LeSpa therapies and gourmet dining at the Governor's Grill capture the essence of Laos, drawing on its culinary and wellness traditions.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Free parking
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
807Reviews
15Q+A
100Room tips
Traveler rating
  • 633
  • 135
  • 24
  • 11
  • 5
Time of year
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Popular mentions
+1
We stayed for 4 nights and then transferred to the sister hotel 3 Nagas for 1 extra night due to a flight schedule change. It was good to stay at both properties to compare. We loved the tranquillity at the Sofitel Luang Prabang and with the shuttle service and tuk tuks just a
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Response from SofitelLuangPrabang, Guest Experience at Sofitel Luang Prabang Hotel
Responded Apr 25, 2019
Dear Ms. bubbles991, We truly appreciate your feedback regarding your stay at Sofitel and 3 Nagas. Thank you that you found the staff for both hotels, amazing. I will definitely share this to them. Love to welcome you back and enjoy more of Luang Prabang. Thanks a lot Best, Jed & Team
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We thoroughly enjoyed the serene and quiet of this lovely hotel. The rooms were spacious and clean. The staff is great and would surely stay here again. It made a great place to come home to at the end of a long day touring.
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Response from SofitelLuangPrabang, Guest Experience at Sofitel Luang Prabang Hotel
Responded Apr 18, 2019
Dear Mr. samson488, We're glad that you enjoyed your stay with us and you found us serene and quiet. Thank you for the positive words and I will share this to every staff to keep them motivated to do their best always. We love to welcome you back in our hotel and explore more of Luang Prabang. Again, thank you very much and see you soon! Best regards, Jed & Team
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Our experience started prior to our visit, with what I can say is one of the best reservation managers I have dealt with (Mr Sai, thank you). He was prompt, responsive and could make decisions on the spot on changes we needed to make on our travel dates. Makes all the
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Response from SofitelLuangPrabang, Guest Experience at Sofitel Luang Prabang Hotel
Responded Apr 14, 2019
Dear Ms.Travel-planner-mum, We highly appreciate your kind words to our staff and service. We would like to thank you for choosing Sofitel as your home in Laos and we're delighted that you enjoyed your stay. Its always a pleasure to receive positive feedback and I will share it to Mr. Sai, Mr. Jeremie and respective departments to serve as motivation in continuous improvement in our services and give our guests magnifique stay. Luang Prabang is small yet it is a relaxing place and good escape from busy cities and traffic. We are looking forward for your next visit and maybe to stay longer than 7 nights to enjoy more of Luang Prabang. Thank you and wish you all the best! Best regards, Jed & Team
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This hotel was a dream come true. It was peaceful, serene, and gorgeous. They light it beautifully at night, and it really felt like an escape from the rest of the world. Our room was perfectly appointed and had a private outdoor bath that I'm sorry I didn't get to use. The
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Response from SofitelLuangPrabang, Guest Experience at Sofitel Luang Prabang Hotel
Responded Apr 10, 2019
Dear Mr. lboohar, We sincerely thank you for your kind words regarding your stay at Sofitel Luang Prabang, We are smallest Sofitel in the world in terms of number of rooms yet it is an advantage for us to make the environment peaceful, private and intimate. Additionally, this helps us to attend to all guests' need and your comments will serve as motivation to the staff as we continuously improve our products and services in the hotel. Send us an email so we can send to you personally the recipe of Hendricks cocktail or comeback for more glasses at Governor's Grill. We love to see you again in our hotel and don't miss the opportunity to try the outdoor tub or book the pool villa to swim in your own pool. Thank you very much and looking forward for much longer stay. Best regards, Jed & Team
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I had a 4-night stay at the Sofitel. Yes, it is a nice and historic hotel, however there is an issue which everyone should be aware of: they charge more than the menu prices at their restaurant. And by quite a margin. Here are two specific examples: (1) I ordered a bottle of
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Response from SofitelLuangPrabang, Manager at Sofitel Luang Prabang Hotel
Responded Apr 1, 2019
Dear Mr. Hana, Thank you for taking time reviewing us on TripAdvisor. We are extremely disappointed to hear of your bad experience with our pricing menu system as it is the norm system that all hotels use here in Asian. Price are not inclusive of service charge and government tax. In regards to the bottle of wine, we did admitted that there were system error and we adjusted the price straightaway when we notice the error. We do not however, ripped people off and we pride ourselves in conducting business ethically supporting local community. Again we apologized for your inconvenient, lost of trust and bad experience. Our management will get in contact with you shortly in regards to this incident. Best regards, Mooyen
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PRICE RANGE
$176 - $373 (Based on Average Rates for a Standard Room)
LOCATION
LaosLuang Prabang ProvinceLuang Prabang
NUMBER OF ROOMS
25
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