Beautifull hotel , the pool Washington good The beach Was clean, the staff Washington good with the People, the room was clean and good The animation was amazing, good show, all the dans smile Will back next year
Was good holiday ☀️ , the hotel is big and beautiful , the room is always clean, the restaurant is missing a few things but good , the barmans is good with guests All the staff are good and always smiling all the Time And thanks for all animation team , we always had fun with them 🤍❤️🇹🇳
Only animation team is great, especially Max, he is so kind and always talking and saying hi, otherwise rooms are so dirty and food is always the same, service is not soo good, lines are huge for food and beverage, but animation team and Max 5 stars
Thank you so much for the hospitality all the staff are so kind and helpful. The food was amazing many choices the taste was great. The facility was great. The waterpark was amazing. My kids had a great time , big thank you to Atef and chihab . also, the superhero of the hotel it’s the housekeeping thank you so much for the great time x
The worst hotel in sousse, believe me, so expensive and there is nothing, quality of dinner and services so so so bad. Stay away from this hotel please. Le mauvais hotel a sousse, croyais moi, trop chère et tte les services de mauvaise quality
Absolutely vile scary experience the poor Tunisian people have now been invaded by Algerin mainly men in two weeks I was there I was honestly scared for my life and my daughter this hotel is 90% Algerin men that look at young children approaching them even after being told they was 10and 13 years old on one occasion after going mad at them I was told they are not classed as children the staff did take action and removed them from the hotel. Even when your swimming the men think it’s ok to go under the water and grab your leg another time I was followed back to my room and luckily a staff member was watching and ran over , even if you have a man with you they Algerin men will not take no for a answer often leading to pushing and shoving with french , English and Tunisian men trying to protect there families, The food situation is terrible so don’t expect to eat dinner every night most days they run out of food and drinks so your forced to eat out . Rooms are very run down I could understand why people was really mad about it for me that wasn’t a problem that the door handle fell off balcony door didn’t slide bath rail was only screwed in on one side and no fridge in any of the rooms two nights we returned from shopping to no electricity meaning no aircon until the next day but we o lay used the room to sleep and wash Please be warned that the water park is for anyone and they get around 200-300 people a day that pay to come in and use it , for me my big issue was the fact that around 6 every night the smell of sewage is strong when you go to the beach I was so upset to see in fact the hotel runs it sewage into the beach and after investigation I found that they instructed the gardener to cover to pipe with the cut flowers and trees from around the hotel , the only good thing is the animation team and how hard they work and how little they get but always have a smile and cheerful outlook doing anything to make you happy and enjoy the day bless them There is a hotel photos guy whom is forcing people into buying photos and if you don’t he glares at you through out the day his brother in fact started shouting say you wasted our time and don’t buy your not a good person in front of my child, the man that sells the trips also lies about everything there are 3 trips and only the boat trip is worth doing And the last fact is the reception staff the men are fine but the two so call Tunisian women are disgusting unhelpful and very rude so when you have a problem please do not attempt to ask them for help There is so much more but I truly am warning people please do not dare to visit this hotel if you do not have a msn with you and keep your children close at all times…
After initial problems with the older style rooms not being cleaned we were moved to room 171 and 173. These rooms were extremely clean, the boys were impressed with some of the towel art too! As for the food - if you are happy to try new things there is lots of choice! If not it’s Pizza! All the staff are amazing, the receptionists. bar staff and waiters are all welcoming and extremely friendly despite the daily abuse they get from other rude guests. The animation team definitely made our holiday , they work extremely hard and always made the time to speak with us and involve us in their activities. We had an amazing time but the house was l is in need of major investment to enable it to charge what it’s worth.
If you have booked or looking to book this hotel Please change it Iv been to tunisia 34 times and I am telling you This hotel is by far the worst I have ever stayed in! I have stayed in some dumps in tunisia but this is next level disgusting ! I have on previous occasions visited the on site water park with no problems so I just presumed The rooms / restaurant would be fine too so I booked a 2 week stay . Won't even bore you with the check in hassle as that is the least of my concerns . Took to our room which was in the main part of the hotel I honestly thought I was walking through An abandoned building with the state of the hallways and lifts Entered the room it was filthy dirty Food under the bed dirty linen Used cotton ear buds all over the floor Bottom of the toilet pan was brown and covered in stains . The bath and sink mouldy and hadn't Been clean for god knows how long Soap scum , public hair everywhere . Patio doors never seen any cleaner on them in years Complained at reception we were shown ' upgrade options ' Little bungalows We saw 3 each just as bad as the first room With very little options had no choice but to take one and its still shocking Paid the upgrade fee but I am furious . No reps at all here to even try and get something sorted!! Restaurant is just as disgusting Braved it twice couldn't go anymore The Tunisians / Algerians literally take everything So even if no one cared about health and hygiene and wanted to eat in there Then your fighting a losing battle !! Iv never seen as many people in my life at a reception desk complaining Every minute of every day Saw one man arrive paid at the desk Shown to his room He came back demanded his money back but they refused so he just left . Pool bars / bars absolutely have very very limited drink options Alcohol and soft drinks So you will find yourself having to buy from the very over priced on site little market Please please please *avoid *avoid *avoid * It's disgusting Not even a 1 star this place needs closing down and have a major makeover Videos and pictures will be uploaded…
The worst hotel i have visited in my life..The service is bad, the personel is so rude, the food is disgusting and the atmosphere is horrible. I strongly reccommend to stay away from this horrible hotel as far as possible, it is not worth your money, here you have to wait in long queues to get food and then when it is your turn get no food because they Are empty..the hygiene here is the worst, they do not clean the glasses, they just rense them with water after one customer drinks from them and give them to the next again. my 5 year old son did not Even get bed sheets and when we notifiyed the reception they never sent it to our room either..what a place to spend your holiday in..they really make you run from here..
I was in this hotel for 2 days , very bad experience , food is disgusting , air conditioner is noisy , impossible to sleep and all the rooms are in bad condition , very bad service , TV not working , you cannot even call the reception