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Occidental Sousse Marhaba

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2011 Boulevard 14 Janvier Zone Touristique, Sousse 4000 Tunisia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1505)
360
Panoramas (21)
Pool & Beach (427)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Sousse Marhaba
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 39 hotels in Sousse
Location
Cleanliness
Service
Value
Travelers' Choice
from the 1st of Novemberthe hotel is under name of Occidental Sousse Marhaba - Barcelo Hotels & Resorts overlooks the sparkling blue sea with golden shining sand, LOCATION: Marhaba hotel is located in Sousse the core of sophisticated touristic city, it is located 135 km south of Tunis, 20 km north of Monastir airport, and 40 km south of Enfidha airport. STYLE: Marhaba hotel is a large luxury hotel which combines the European and Oriental styles, boats 240 spacious and bright guest rooms with panoramic terraces, Non-smoking rooms, well occupied. Each room complemented by comfort sleeper beds, in addition to two elegant suites indeed, a tailored disable room is available. AMENITIES: renewed hotel result in 2 vibrant bars,a vast terrace front of a tropical landscape. Safsaf Moorish coffee, the place to be,it will get back you to our glorious oriental atmosphere. A newly renovated main restaurant, can take you into a long gastronomic journey, caters to international culinary taste. Leisur, our fitness center Spa, will exceed your expectation,it is our version of wellbeing
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Books, DVDs, music for children
Secured parking
Wifi
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Outdoor dining area
Snack bar
Vending machine
Poolside bar
Mini golf
Tennis court
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Nightclub / DJ
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Conference facilities
Meeting rooms
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Massage
Neck massage
Pedicure
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Private balcony
Telephone
Refrigerator
Cable / satellite TV
Bath / shower
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
English, French, Russian, Arabic and 1 more

Location

Full view
59Somewhat walkable
Grade: 59 out of 100
59Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
1,450Reviews244Q+A100Room tips
Traveler rating
  • 675
  • 402
  • 193
  • 83
  • 97
Time of year
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Popular mentions
Klárka Š wrote a review Oct 8
Prague, Czech Republic4 contributions
Beautiful hotel, everything is very close ☀️:) beach, city, shopping mall, restaurants. Room is spacious and every day perfectly cleaned . The food is very tasty, you don't have to be worry that you won’t find something for yourself. 🏝Hotel beach is amazing, clean sea, really good relax. Swimming pools are also good. I have nothing to complain about. I can’t forget the great team of animators who, despite the less number of guest, gave us the full atention, special because Nino and Seif we had really good time. Evenings shows were perfect 💃❤️ For sure we will come back.❤️
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Date of stay: October 2020Trip type: Traveled as a couple
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BellaBlack8 wrote a review Oct 7
California83 contributions5 helpful votes
+1
A 3 nights stay Let start with the reception staff members.. so slow so careless it took us almost 40 minutes to check out...the reception is fool of ants and flies. Rude staff member especially the buffet staff ( same food every single day/ a lot of veggies cooked in different ways and the meat and poultry are given with a "that's it for you" look No AC in the reception area or anywhere around the hotel except a slight breeze in the rooms..the hotel recently renovated is steaming hot!! Rooms are dirty the hallways are filthy. The swimming pool is another story..a horror one: The swimming pool engine is off all the time they only put it on during night time so all day people swim in each other's filth and you can actually see it (hair floating all over the place /band-aid /and oily surface..) disgusting ! The only good point: Good wifi connection all over the hotel.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Imen Marhaba, Marketing at Occidental Sousse Marhaba
Responded 1 week ago
Dear guest, Thank you very much for your candid review of your recent stay at our hotel Occidental Sousse Marhaba . Your feedback is extremely valuable to us, as we strive each stay. Please, accept our sincere apologies for any inconsistency you may have experienced during your stay. On the first hand, We have taken good note of your remark on the check out in our reception and regret reading your dissatisfaction, our check out policy is studied to ensure an impeccable service throughout our guests' departure ,due to, the restricted time of his transfer and flight, and is reinforced during peak period to not take more than 3 minutes, nevertheless, we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Regarding, your comment about our staff, we have reading it with high concerns since their service and attitude has been recommend serval times for their professionalism and friendliness, at Occidental Sousse Marhaba, we lay high value on our personnel being guest welcoming at all times, as well as, we have taken your remark on the culinary experiences and sincerely lament reading that we fell short of your culinary expectations in your stay, although, I would like to take the opportunity to point out that our Executive Chef follow a varied menu rotation including wide both local and international delicacies to cater for all your savours. Therefore, we have shared your valuable comments with our staff to adjust any situation that leads us away from our goal being to make sure our guests feel welcome all times. Concerning the A/C, due to, these pandemic times, and follow to our protocol "We Care About You" we cannot function the air conditioning in the reception. In relation to the incidents regarding the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection. Our hotel has two different pools, some areas by the waterslide pool are more crowded depending of the animation activities and due to, the high season, but there is always space for everyone to enjoy the swimming pool, as well as, we got our pool cleanness and pureness certificate from Cristal International Standards. On the other hand, we would like to thank you for your kind words towards our WIFI connection. As a close-knit team, we are collectively committed to providing our guests with a superb experience. So, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards, Guest Experience Manager Occidental Sousse Marhaba
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Enzo Sanchez wrote a review Oct 1
Nice, France7 contributions8 helpful votes
It was a great time with my family in occidental marhaba the location of the hotel is very good ,the services is great the stuff was friendly and smiling all the time during the day we had fun with the animation team the show in the evning was good the hotel is very clean the beach is big and clean
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Date of stay: September 2020Trip type: Traveled with family
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Response from Imen Marhaba, Marketing at Occidental Sousse Marhaba
Responded 2 weeks ago
Dear guest, Thank you for the great feedback of your recent holiday experience at our Barceló Occidental Sousse Marhaba; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We hope that your experience at our establishment will create many fond memories for you to look back on. Best regards, Guest Experience Manager Occidental Sousse Marhaba
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Nader N wrote a review Sep 2020
2 contributions
Very good service very good employees eat very good bar people very nice bar swim pool very friendly recipiton very nz animation very good restaurant people are very nice beach very clean, the housekeeper they did a good job cleaning and refreshing the room.
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Date of stay: September 2020Trip type: Traveled solo
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Hana R wrote a review Sep 2020
3 contributions
Verry nice room. This is tidy. Staff friendly and helpful. The pool and beach bar was great. The animators were great, funny and i like the shows in night. They were not poisoned. The restaurant served excellent food. There was a lot to choose from. Meat, salads, fruits, vegetables, maburgers, pizza, everything one can think of. Water slides were played twice a day by the pool
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Date of stay: September 2020Trip type: Traveled with family
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Response from Imen Marhaba, Marketing at Occidental Sousse Marhaba
Responded 3 weeks ago
Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Occidental Sousse Marhaba hotel with us and TripAdvisor readers. Thank you for also mentioning your fabulous experience with our animation Team. We are privileged to have a team that are passionate and dedicated to making the difference. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Guest Experience Manager Occidental Sousse Marhaba
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Previous
PRICE RANGE
$42 - $121 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Marhaba
LOCATION
TunisiaSousse GovernorateSousse
NUMBER OF ROOMS
242
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Frequently Asked Questions about Occidental Sousse Marhaba
Which popular attractions are close to Occidental Sousse Marhaba?
Nearby attractions include Seville Center (0.2 miles), Casino Europe (0.7 miles), and Igloo Ice Bar (0.3 miles).
What are some of the property amenities at Occidental Sousse Marhaba?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Occidental Sousse Marhaba?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Occidental Sousse Marhaba?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Occidental Sousse Marhaba?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental Sousse Marhaba?
Conveniently located restaurants include La Villa, The First, Coffee & Resto, and Farmers Steakhouse.
Are there opportunities to exercise at Occidental Sousse Marhaba?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Occidental Sousse Marhaba?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental Sousse Marhaba offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Occidental Sousse Marhaba?
The staff speaks multiple languages, including English, French, German, Russian, and Arabic.
Are there any historical sites close to Occidental Sousse Marhaba?
Many travelers enjoy visiting Medina of Sousse (1.7 miles).