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Occidental Sousse Marhaba

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Pool & Beach (545)

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About

#7 of 38 hotels in Sousse
Location
4.4
Cleanliness
4.0
Service
4.2
Value
4.3
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Books, DVDs, music for children
Secured parking
Wifi
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Outdoor dining area
Snack bar
Vending machine
Poolside bar
Tennis court
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Waterslide
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Private balcony
Safe
Refrigerator
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, French, Russian, Arabic and 1 more

Location

2011 Boulevard 14 Janvier, Sousse 4031 Tunisia
Occidental Sousse Marhaba
4.5
4.5 of 5 bubbles3,012 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Occidental Sousse Marhaba boasts a vibrant atmosphere that comes alive with music and entertainment, although some guests find it disrupts their rest. The hotel's amenities, including a variety of activities, are a hit with guests, as is the prime beachfront location that offers easy access to local sights. While the service receives high marks for the attentive staff and cleanliness, the rooms' comfort is occasionally marred by dated decor and maintenance issues. Despite this, many travelers feel the hotel provides good value, even with some unevenness in all-inclusive offerings.
Location
Beachfront
Atmosphere
Lively
Rooms
Comfortable
Value
Good
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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3,012Reviews376Q+A100Room tips
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gillian w wrote a review Today
3 contributions
Great animation team . Very welcoming. Polite and friendly . They will go above and beyond to help. Soft pillows and clean throughout. Excellent food and good selection. Not pushy at all very relaxing. Good entertainment and trips. Feels secure and safe .
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Track wrote a review Today
Sheffield, United Kingdom1 contribution3 helpful votes
The hotel grounds were beautiful but the rooms very outdated. There were unsupervised children running amok and throwing soft furnishings and having cushion fights in the main lobby area totally ignored by any members of staff. The bar only serves 1 type of beer that's absolutely disgusting and the spirits are terrible too. This forces you to buy better stuff from them. The staff were great always smiling and helpful. The private beach isn't private others can just walk along the beach onto this 1. The pool bar food was awful and always covered in flies. The restaurant food was passable at best but always found something to eat. Lots of the food was cold or just tepid, that's why they put a microwave at the side of the soup. Any negative reviews on here are probably exactly right I wish I had taken more notice. Hope this helps you find a better place for a better experience.
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip: Make sure you don't go if its anywhere near Ramadan as everywhere is closed.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Serdal I wrote a review Apr 13
Sheffield, United Kingdom12 contributions11 helpful votes
Spent a week at this hotel, and unfortunately not upto standard of what a 4 star!! should be. Room was clean but dated. Tap in bathroom was loose, cup holder was hanging off the wall,toilet flush kept running. Reported these issues and was offered a change of room, but had already unpacked cases, so only wanted these issues sorted(which they were, apart from cup holder). Found it quite astonishing to have had these issues on the first day(why aren't rooms checked beforehand). The waste bin in the bathroom was rusty, lid didn't close properly, and very cheap looking. When on the balcony, when you looked down, as was on ground level, there was pages of old magazines, and cigarette ends. Food in the restaurant I think was pretty reasonable... unfortunately my partner went to get some spaghetti, and it was stone cold. He reported it to one of the restaurant managers(they stand around looking at things, making sure things are going ok, presumably and at times you do see them clear plates from tables)... he changed the dish straight away.. but again should it be like this for a hotel that thinks they deserve a 4 star???... Beach bar was the best place for us, as pool bar area was always packed, and the snack bar food was terrible, unless you like flies all over your food. So in the evenings we drank at the Lobby bar, which offered only 1 lager, which was always flat, not once did it have a head on it. We mentioned this to the manager, but he basically said that their hotel chain offer that 1 lager throughout their other hotels. Cocktails were awful too. So we ended up paying for drinks. The little of the entertainment we saw... or mainly heard wasn't too our liking. Kids being allowed to run around for 2 hours screaming and throwing cushions around with no one saying anything. Bar staff and cleaners were lovely. On reading other reviews. A lot of the issues I have had others have had the same, and some of the reviews are back in 2021, and nothing has been done about it. The managers reply is always the same... (we will look into it) 3 years later!!! still, saying the same thing. There seems to be a lot of people who enjoy the hotel, but think they must have got themselves drunk on cheap drinks to blind themselves of really what is going on around them.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Preferably avoid....especially through Ramadam
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Occidental Sousse Marhaba
Responded today
Dear Serdal, Thank you for sharing your opinion about your recent stay. We regret to hear that certain aspects of your experience did not meet your expectations. While our rooms are designed for comfort, it is clear that the conditions you encountered upon arrival were not reflective of our standards. We appreciate that our team was able to address some of the issues promptly, though it seems we missed the mark on the cup holder. We are glad to note, however, that our restaurant staff was quick to rectify the concern regarding the food temperature. It is encouraging to hear that you enjoyed the ambiance at the beach bar and found our bar staff and cleaners to be lovely. These positive elements are what we strive to consistently provide our guests. We understand that the crowded nature of the pool area and the quality of snacks at the snack bar left much to be desired. Our aim is to offer a variety of quality dining options, and your comments suggest there are opportunities for improvement. Regarding the beverages at the lobby bar, we offer a selection in line with our brand standards, but we realize that variety and taste are subject to individual preference. We are also disheartened to learn that the entertainment was not to your liking, and we will consider your feedback as we continuously evolve our guest experience. We acknowledge the concerns you raised about repeated issues and understand the importance of addressing our guests' feedback effectively. We take all comments seriously and are continuously working to enhance our services. We look forward to welcoming you back. Best regards, Safa Essouaid Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jules wrote a review Apr 13
Burnley, United Kingdom58 contributions29 helpful votes
+1
My partner and I stayed here Easter half term. The hotel is beautiful. When you arrive there is an airport style scanner as you walk in for you and your bags to go throught. All the hotels seems to have this. The process of checking in was smooth but be aware you have to pay a tourist tax. We stayed in room 348 which was really far from the reception. To get there we used the lift then there was lots of corridors and at least 5 lots of stairs. If you have mobility issues this room is not suitable. I advise to stay in rooms 1 to 20 on each floor. There's just a lift to these. The room was a decent size with a very big and comfortable bed. It does need a lick of paint though. The shower was very powerful too. Because we were far from the reception the WiFi kept falling out of range. There is WiFi all over the hotel even on the beach. The food was amazing and plenty of variety. The pool area was lovely with a walk in pool but be careful you don't slip as you walk in. I think it needs hand rails as you walk in. There's plenty of sunbeds. You can also get towels off the life guard. The only problem we found the pool area was quite crowded and noisy so we went to the beach every day. Now the beach... We found it so peaceful. Loved it down there. The sunbeds are free and you get a comfortable mattress too. There were plenty of activities such as paragliding, speed boating, jet skiing and even water skiing. Now the staff, you can not fault them. From the restaurant staff, the bar staff in the hotel, the pool bar staff and of course my favourite bar staff at the beach bar... Oussama. He was amazing, so attentive. Always had a smile on his face. Lovely man. The entertainment at night was a bit hit and miss for us. At the beginning of our holiday it was in the lobby bar. It was not set out right for entertaining. The seating was not right. People was bringing seats and tables in ftom outside. Half of the time we could not see what was going on. The kids were just running all over the place too. I'm surprised there was not an accident. Towards the end of out holiday the entertainment was outside, which was a lot better. The hotel is set in some beautiful gardens. We did have a wonderful time here.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Occidental Sousse Marhaba
Responded today
Dear Julie, We appreciate that you took the time to share your experience with us. We are pleased to hear that you found our hotel beautiful and appreciated the quality of food along with the serenity of our beach area. It's also heartening to know that our staff, especially Oussama, made a lasting positive impression with their attentive service. However, we regret to hear about the difficulties you experienced with WiFi connectivity and room location. We strive to offer seamless internet service and comfortable access throughout our establishment. For future visits, we suggest considering our rooms closer to the lift for easier access, as mentioned in our hotel information. Additionally, your feedback on the need for handrails at the pool has been noted, and we aim to provide clear communication on taxes and continual improvements in guest safety. Rest assured, our entertainment offerings are regularly reviewed and adapted to enhance our guests' enjoyment. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Safa Essouaid Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Iordache M wrote a review Apr 12
1 contribution
Very friendly staff Nice food Big rooms The only down is the drinks low quality and serving beer in paper Big pool very good for kids, indoor pool, gym all the facilities The animation team were amazing they arr working hard to made our holiday
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bethany R wrote a review Apr 12
1 contribution1 helpful vote
I've just returned home and am missing the hotel and the staff so much already! As a single mother I was extremely nervous about traveling alone with my daughter however I needn't have worried as all of the staff at Occidental Marhaba made us feel like family, I cannot praise the staff highly enough. The animation team are wonderful, Malik was absolutely lovely. The food is delicious I will miss the incredible omelettes in a morning! The staff work so hard and the hotel is immaculate. Thankyou for the best holiday Occidental Marhaba
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip: Take an extension lead as there's only one or two plug sockets in the room, you pack your own...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Occidental Sousse Marhaba
Responded today
Dear Bethany, Thank you for your positive feedback. We are truly heartened to hear that our staff made you feel like family. Our team strives to create a welcoming and supportive environment for all our guests, and it is especially rewarding to know that we were able to make you and your daughter feel safe and cared for. The animation team is thrilled to receive your commendations, and Malik, in particular, is mentioned with such appreciation. We're delighted that the variety and taste of our cuisine met your expectations and that you savored the omelettes each morning. Your remarks about the hotel's cleanliness are a testament to the hard work our housekeeping staff put in every day. Ensuring the health and safety of our guests is a top priority, as outlined in our 'We Care About You' programme, and we're glad you noticed our efforts. We look forward to welcoming you back on a future occasion. Best regards, Safa Essouaid Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joanne H wrote a review Apr 11
1 contribution
Well what can I say about this hotel. Far from a 4 star as it states more like a 2 star at best. First time in the room the toilet seat was not secure, reported to reception and was never fixed. With me having arthritis in my back it was agony when it moved. First night we asked for a vodka and Coke. The vodka tasted awful so give them the benefit of the doubt and asked for another. Tasted the same. Almost like paint stripper. Talking to other guests they said the vodka, rum and gin all tasted the same. Plus it’s only the lobby bar that has spirits. You can purchase a premium brand for 13 deena per measure! What’s the point in all inclusive if you can’t drink the regular spirits and have to pay for others!!! Restaurant was very basic food wise. My other half will eat anything but got bored with the lack of variety. Eggs that were boiled the day before were used for scrambled eggs for breakfast the next day as you could see the yolk had not been mashed up properly. Nothing for vegetarians unless you like salad or quiche. The last few days we ended up making cheese or chip sandwiches because we were bored with the food. Poolside snack bar put us out of action for 2 days due to diahorrea, when you only go for a week not being near a toilet for 2 days isn’t good. Snack bar wasn’t supervised so it was either unsanitary conditions or food not being cooked throughout that caused us to get poorly. Toilets in the hotel lobby were rubbish. Out of the 3 toilets only 1 was in use and had been like that before we got there. Poolside toilets, same again, 1 out of 2 toilets in both ladies and gents were out of use. One day the sink in the ladies had broke and that was the only sink that worked! Only plus about this place was the waiters and bar staff. Would do anything to help you. Reception staff miserable and not very welcoming at all. Felt like you were getting barked at when you asked them for anything Cleaners did a good job also but failed to give us clean towels and toilet rolls on the days we were unwell and we had to go to reception to ask for them as the phone in the room didn’t work. Certainly won’t be going back there. It’s a shame because it could be nice
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Take your own spirits and some Imodium
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Occidental Sousse Marhaba
Responded today
Dear Joanne, We appreciate that you took the time to share your experience with us. We regret to hear about the issues you faced with the toilet seat in your room and the discomfort it caused, especially given your condition. Please know that our intention is always to provide a seamless experience for our guests. We are truly sorry to hear that our selection of spirits did not meet your expectations and that the dining experience was not to your satisfaction. We aim to cater to a variety of tastes and dietary requirements, including vegetarian options, and we apologize if we fell short during your visit. Regarding the poolside snack bar, we take food safety very seriously and we are concerned about the health issues you've mentioned. We have strict cleanliness and food preparation standards in place, which are part of our health and safety protocol. We understand that the state of the toilets in the lobby and by the poolside was not satisfactory, and we are taking steps to ensure that all facilities are fully functional and up to standard. The well-being and comfort of our guests are of utmost importance to us. We are disheartened to learn that the service from our reception staff did not convey the warm hospitality we are committed to providing, and we will address this to ensure a more welcoming environment. However, we are pleased to hear that the service provided by our waiters and bar staff was a highlight of your stay. We take pride in their dedication to guest satisfaction. We are also glad that the cleanliness of the rooms met your expectations, as we strive to maintain a high standard of cleanliness throughout our hotel. We apologize for the oversight concerning the provision of clean towels and toilet rolls, and for any inconvenience caused by the room phone not working. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Safa Essouaid Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dylan S wrote a review Apr 11
1 contribution
We had a lovely stay at the Occidental Maharaba. The rooms were clean, tidy and comfortable. The food was different every night and very enjoyable. Checking in was easy. The pool and amenities were absolutely splendid, impeccably maintained, and evenings were adorned with delightful entertainment. The staff exhibited utmost affability, provided invaluable assistance, and ensured our sojourn was truly delightful.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Occidental Sousse Marhaba
Responded today
Dear Dylanso, Thank you very much for your kind feedback. It is truly rewarding to hear that you found our rooms to be clean, tidy, and comfortable, reflecting our dedication to providing a relaxing environment. We are also thrilled that the variety and quality of our cuisine met your expectations and added enjoyment to your stay. Our team strives to offer efficient and welcoming service from the moment our guests arrive, and we are glad that the check-in process was seamless for you. Knowing that you fully enjoyed our pool and amenities, which we maintain with great care, brings us immense satisfaction. Furthermore, we are pleased that our evening entertainment contributed positively to your stay, as our staff is passionate about creating memorable experiences for our guests. Your commendation of our staff's affability and helpfulness is greatly appreciated and serves as a wonderful testament to their commitment to guest satisfaction. We look forward to welcoming you back for another memorable experience. Best wishes, Safa Essouaid Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kelsey l wrote a review Apr 11
1 contribution
Fantastic hotel, Brilliant staff, Animation team are great, always activities for children and adults. First time visit to Tunisia and will definitely be visiting again in the near future. Very clean and lovely food, always a great selection and cooked to perfection.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Occidental Sousse Marhaba
Responded today
Dear Kelsey, Thank you for your positive feedback. It is wonderful to hear that our hotel met your expectations during your first visit to Tunisia. Our staff is thrilled by your commendation, and the animation team is particularly pleased to know that their efforts to provide enjoyable activities for both children and adults were appreciated. The emphasis on cleanliness and culinary delight is a cornerstone of our guest experience, and we are elated that the variety and quality of our food resonated with you. Our team takes great pride in maintaining a high standard of hygiene and offering a selection of well-crafted meals. We look forward to welcoming you back on a future occasion. Best regards, Safa Essouaid Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emma N wrote a review Apr 11
1 contribution
Amazing hotel, here at the moment. The staff can’t do enough for you. The animation team is fantastic, lots going on for adults and children alike - darts, aqua gym, archery, yoga to name a few. The animation team don’t force anyone to join in if they don’t want to, which is nice. We are all having an amazing time and cannot wait to return in August!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Occidental Sousse Marhaba
Responded today
Dear Guest, Thank you for taking the time to review your stay. We are elated to hear that our efforts to provide exceptional service have resonated so well with you. Our staff takes great pride in catering to our guests' needs the best way we can, and we are thrilled that you felt well taken care of. It’s fantastic to know that the array of activities organized by our dedicated animation team added joy to your stay, without any pressure to participate – a balance we always strive to achieve. The aim to create a memorable experience for both adults and children is deeply ingrained in our philosophy, and your acknowledgment of this is greatly appreciated. We are also pleased to hear that you are looking forward to returning in August, which is the highest compliment we could receive. We look forward to welcoming you back on a future occasion. Best wishes, Safa Essouaid Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$55 - $85 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Marhaba
LOCATION
TunisiaSousse GovernorateSousse
NUMBER OF ROOMS
240
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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OCCIDENTAL SOUSSE MARHABA $55 ($̶6̶4̶) - Updated 2024 Prices & Hotel Reviews - Tunisia

Frequently Asked Questions about Occidental Sousse Marhaba
Which popular attractions are close to Occidental Sousse Marhaba?
Nearby attractions include Seville Center (0.3 miles), Megastore Gifts (0.2 miles), and City Center (0.3 miles).
What are some of the property amenities at Occidental Sousse Marhaba?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Occidental Sousse Marhaba?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Occidental Sousse Marhaba?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Occidental Sousse Marhaba?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental Sousse Marhaba?
Conveniently located restaurants include Escargot, The First, Coffee & Resto, and La Villa.
Are there opportunities to exercise at Occidental Sousse Marhaba?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Occidental Sousse Marhaba have an airport shuttle?
Yes, Occidental Sousse Marhaba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Occidental Sousse Marhaba have airport transportation?
Yes, Occidental Sousse Marhaba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Occidental Sousse Marhaba?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental Sousse Marhaba offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.