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Africana Hotel

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Africana Hotel
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33 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Gdynia, Poland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Hotel looks worse than in the pictures. But the biggest problem is staff... For European ppl staff was verry lazy, unhelpfull and has negative attitude. Wi-fi is not working. Neigborhood is dangerous. Only you can take taxi and go to center of Alexandria...

Helpful?
Thank Piotr G
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2016

I have stayed in many hotels in Egypt and the Africana is by far my favorite. The staff are friendly and go above and beyond to make you feel at home. The hotel is extremely charming with exceptionally large rooms. The food is far superior to any of the other hotel i have stayed in with a wider variety at... More 

Helpful?
1 Thank Harleen Q
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 3, 2016 via mobile

Kids play yard is good Green view is good Swimming pools is good Cleaning services is good *Food taste, quality and quantities is very poor *No parking Kids play yard is good Green view is good Swimming pools is good Cleaning services is good.

Helpful?
2 Thank Dabdoub K
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 30, 2016 via mobile

The hotel interior is probably designed in the ninety's and never updated. The location of the hotel is somewhere in a backstreet . Everything looks a little outdated and need some refreshing. The main pool is in use the small pool is empty. 3 restaurants,Thai(is not to bad),buffet(didn't try)and the coffee bar/restaurant(tried and have been eating better)and this place is... More 

Helpful?
Thank 65johan
Brooklyn, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed August 3, 2015

We booked this place online from the states thinking the pictures spoke volumes. We are Egyptian and American citizenship holders. Egyptians pay 1/5th the price that foreigners pay but we didn't know that. When we got to the front desk we spoke to them in Arabic, showed Egyptian ID, and checked in, unaware of the price difference; common courtesy would... More 

Helpful?
8 Thank Eman E
tit0egypt, Manager at Africana Hotel, responded to this review

Dear Ms.Eman I am totally grateful for your kind feedback and genuinely would like to apologize for your unsatisfactory experience . As i really understand how important is it to have a relaxing and comfortable stay , i do totally respect your valuable comments ,so please rest assured that all what you have mentioned will be investigated immediately , Once... More 

Travelers are raving about these Alexandria hotels

Cairo Governorate, Egypt
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 9, 2015

large rooms yet no kettle to drink any thing , nothing like tea bags or nescafe is . this hotel is suitable for day use only and very far from alex and very isolated ,presented in the room , the receptionist told me he will fix a kettle and he did not

Helpful?
3 Thank hussein125
Mohamed T, Manager at Africana Hotel, responded to this review

Dear Mr. Hussein, A good day to you sir, Many thanks for your review. We give you our deepest apologies for any inconvenience you faced through out your stay in our Hotel, And I assure you that we are currently working on improving the Quality of service and the Quality of stay. Waiting for your next visit to Africana Hotel.... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 30, 2015 via mobile

I stayed there for business trip for more than 10 days room is not clean chair is broken as well as the bathroom mirror I found insects in the bathroom and i asked them to clean it and found them again and changed the room Food taste is good that was the only good point

Helpful?
2 Thank Ahmad N
Mohamed T, Manager at Africana Hotel, responded to this review

Dear Mr.Ahmad, Our deepest apologies for the inconvenient stay, I assure you that the insects matter has been handled professionally, and that we increased the number of the House Keeping staff and they are receiving continuous training, so that they can satisfy your room cleanness standards. My apologies again for your inconvenience and I assure you that you will be... More 

Riyadh, Saudi Arabia
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 27, 2015

Staff members were nice and helpful. Room was clean, but had to request towels, etc. Wifi worked great in lobby and some restaurants. Food was good at the pool bar/restaurant. I had a nice massage at the Spa. workout room was nice. Hotel is not within walking distance of the Mediterranean as I had thought. Hotel is also far away... More 

Helpful?
Thank travelinGirl42
Mohamed T, Manager at Africana Hotel, responded to this review

Hello, TravelinGirl24. Thanks a lot for leaving your review we will surely work hard on developing the hotel and its services to always meet and exceed your expectations. Looking forward to your next visit to our hotel. Best Regards, Mohamed A. Taneer Looking forward for your next visit to our hotel Thanks a lot for supporting us by posting your... More 

Alexandria, Egypt
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 26, 2015

Real thanks to the hotel management, whom they are always maintaining on the quality of the property & services inside the hotel. Deep n real thx to: Quality control management "Mrs. Dalia", Front office management " Mr.ah.Hamdy, Mina, Salma, Ashraf, Essam bellman ", all the kitchen staff, house-keeping, the improving F&B Department, I.T "Mr. tony" and finally the Gym staff... More 

Helpful?
1 Thank mo_y_ezzat
Mohamed T, Manager at Africana Hotel, responded to this review

Thanks a lot for your kind response sir, It's quite the pleasure to have you as a regular guest here in Africana hotel, As you're always welcome anytime. looking forward to hear more from you, and to always exceed your expectation. Mohamed A. Taneer Digital Marketing mgr. More 

Greece
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 18, 2015

I stayed in the Africana hotel while on business in King Mariout and Alex for the week. I enjoyed the pool and garden views and the terrace by the coffee shop was amazing for a quiet coffee. The room was comfortable and clean, and the staff exceptionally kind.free WIFI at all rooms ...i eat at thai restaurant was very good... More 

Helpful?
4 Thank Tony4ever
Mohamed T, Manager at Africana Hotel, responded to this review

We are Looking forward to always exceed your expectation sir. Mohamed A. Taneer Digital Marketing mgr. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Africana Hotel & Spa is a 4 Star Hotel located in Alexandria, King Mariout, Borg El Arab, 20 minutes away from Alexandria downtown. Known for being the nearest Hotel to Borg El Arab area, and the nearest Hotel to Borg, El Arab Airport (HBE, HEBA), Africana Hotel is known for its familiar atmosphere, and for hosting the most entertaining events among Alexandria Hotels *All rooms and suites have lake view and swimming pools view, Africana hotel also has Elite Spa which is one of the most luxurious Spas in Alexandria, And a fully equipped professional Gym (Elite Gym), *Africana "On Rocks Bar" features the nightlife in the hotel. *Africana Thai Restaurant is our new unique outlet that serves exotic Thai food and desserts prepared by our professional Thai Chef. ... more   less 

Additional Information about Africana Hotel

Address: Km 11, Borg Al Arab Road | King Mariout, Alexandria 23713, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Price Range: $112 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Africana Hotel 4*
Number of rooms: 86
Reservation Options:
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Hotel Style:
#9 Spa Hotel in Alexandria
#17 Luxury Hotel in Alexandria
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