Service was impeccable! Everyone is very nice and friendly. Sara the receptionist was so professional and of great help. Breakfast was delicious and had good variety. My only remark is it’s a little pricy and would have loved if the kids area or at least the ping pong table was included in price of the room. Thank you for a great stay!
Hi, My first visit to Tolip hotel was on 2nd May 2018 for 2 nights, I book room for 2 adults, when I did my check-in I discoverd that the hotel upgraded my booking from regular room to Two bed room apartment, I was so happppy. Since that time when ever I visit Alexandriai stay at Toilp Hotel. I rebooked in August 2021, December 2021, January 2022 and September 2022. My booking in September 2022 was family room for 4 adults when I did check-in the hotel upgrade my family room to the Executive suite with 2 bed rooms. So that I would like to thank you so much for honoring me. I really like your hotel and services. The food was espacially good. Hopefully, I will get similar services in the future too. I will definitely love to visit again. I am pleased to say that my stay at Tolip Hotel has been excellent and has surpassed all my expectations. The staff was very wonderful and catered to my every need. The room was impeccably clean, and all the facilities were in perfect working order. I would like to thank specially Ms. Zainab El-Sharawy | Assistant Reservation Manager for her corporation and her effort with me. And to thank all the staff starting from the main door security, recipients, room service, house keeping, the staff at the restaurant at 11th floor. Whatever I say, I will not fulfill you and your service. Thank you for your excellent hospitality, and I hope to stay at Tolip Hotel again soon.…
First of all couldn’t enter my room 🤬 the 2 cards didn’t open the door I went to the receptionist with my bags twice to change cards , finally I’m in 🤬 The elevators were crowded all the day long Bedside lamp not working Dirty towels Broken shower Broken phone And others see photos
The food from the hotel itself as well as the restaurants needs improvement; that’s why I’m giving it a 4-star rating. However, the breakfast was well-prepared and well cooked. It was an extremely amazing experience. They were very friendly and helpful staff starting from the receptionists till the house keeping staff. The room had an amazing view as it was overlooking the sea and the road. Also, changes in the policies had made it more comfy for visitors by allowing guests to bring food and beverages from outside. This visit has made us over the moon compared to the horrendous one we had back in 2016. Thank you so much for hosting us and for the great improvement you are showing.
I hated the check in experience. We booked 2 rooms in same reservation but they separated us across different floors. I hated the long waiting time for elevators as they only have 2 elevators serving enormous number of rooms. It was a mistake booking there.
Best stay with sea view ever in Alexandria In very nice hotel Family atmospheres Nice food Great and friendly Team Thanks a lot Management and team members We enjoyed our stay the maximum I recommend to everyone looking for special stay in Alexandria with sea view
+ : Nice location - very friendly and helpful staff - generally ok ( not a real 5 star place) - : Horribly noisy - maintenance is a disaster (everything’s falling apart) - a bit overpriced versus what they offer if compared to similars - noisy average beach ( they play loud music all time ) , maybe I shall try winter time
The breakfast is so far one of the best I had in a hotel. Dinner was very delicious. Beds are comfortable and rooms are overall very good. The only negative thing is that the hotel's beach is 2 km away from the hotel but they have a bus that takes you from the hotel to the beach.
We stayed for 2 nights and 3 days.Really we enjoyed the BELOVED ALEX TASTE.It is not our first time to be in Tolip Hotel Alex.The location is ideal for Alex visitors,the sea view is marvelous. The front office staff were very friendly and cooperative, the chick in and out were easy.The suite was wide ,clean and well furnished but the air-conditioning was not satisfactory we couldn't adjust it to warm temp.The house keeping were helpful .The main restaurant with it's sea view , oriental foods and staff was very good. We enjoyed our stay visiting our beloved Alexandria.
I have just had the worst experience ever at your hotel. I am forever not going to recommed this hotel to any one. I even cancelled my stay, and I am in the process of getting my refund, which is quite lame. You have the worst housekeeping, and restaurant service EVER. I booked primarily for a stay to enjoy the view and good service. Since I could get a view at any hostel in Alexandria, I was expecting good service that matches the payment. What I found was VERY VERY FRUSTRATING, filthy floors, filthy bathrooms, smelly rooms. Even after complaining, I got nothing.