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Helnan Palestine Hotel

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Helnan Palestine Hotel
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320 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Sharm El Sheikh, Egypt
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I checked in with my wife for only one night. Checking in was so smooth and FO booked for me according to the view I wanted ( Thanks for him and very sorry I can't remember his name ), Room was so clean with its amazing sea view. Having coffee in the cafe in the middle of the sea during... More 

Helpful?
Thank sakhawyhesham
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Amazing place to visit and take a rest The room was great and clean Many kind of restaurants inside hotel Amazing sunrise view from behind Alsalamlek palace at the front of my room. Every thing was great. Recommended hotel :)

Helpful?
Thank Eslam H
1 review
2 of 5 stars Reviewed 1 week ago via mobile

It's very good located, nice sea view. Very over priced for the old rooms and the ordinary service. Room is dusty. The beach is very very dirty (not well maintained ),and not easy to reach. The pool is very small ,just good for kids Dissatisfied, was expecting much more for the price! !!!!!!!

Helpful?
Thank Minazakhary
gralexhelnan, General Manager at Helnan Palestine Hotel, responded to this review

Dear Guest, Thank you for sharing your experience following your stay at our hotel.Concerns addressed in your feedback were immediately evaluated by our Senior Management Team moving forward, as we work to more effectively address the needs of our guests. We would greatly welcome the opportunity to demonstrate to you that what happened in your case is not typical of... More 

Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago via mobile

I stayed in the cabinets. The pool is tiny but good for kids. Food very average. Service and staff are excellent. My room was clean. Air conditioner isn't wow but its ok. The bathroom is a disaster, very old and needs renovation. Overall my stay is good but I thought it would be better compared to the price I paid.... More 

Helpful?
Thank insta b
helnanmanagment, General Manager at Helnan Palestine Hotel, responded to this review

Dear Guest, Thank you so much for your comments, I will look into each issue that you have noted, in an attempt to correct and improve our services & facilities. We would value the opportunity to welcome you back at our resort soon to restore your confidence in our hospitality levels. Thank you again for taking the time to post... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here during peak season, you can emagin alex at August! But despite the hustle and bustle of the crowd, I have to compliment service given by the staff. Starting reservations, front office, housekeeping were all excellent. Good location if you want to stay in quiet place and not far away from the city centre. Special thanks to Mr... More 

Helpful?
Thank Eng_Rabiaa
Management response:

Dear Rabiaa, Thank you for Charing your comment on TripAdvisor,providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. Thank you again for your time, and I look... More 

Jeddah, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

The hotel site is really amazing I enjoyed my first day of stay there till I decided to go to the pool Ifaced racism and discremination for being veiled I was shocked for being banned to access the pool so If you are veiled look for any other place to stay

Helpful?
1 Thank noherahmed
helnanmanagment, General Manager at Helnan Palestine Hotel, responded to this review

Dear Guest, Thank you for sharing your experience following your stay at our hotel, Concerns addressed in your feedback were immediately evaluated by our Senior Management Team moving forward, as we work to more effectively address the needs of our guests. We continue to be committed to providing you and all of our customers with the highest standards of service... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Alexandria as a city, has very few good hotels. this one is good, clean, high quality service and has a very nice view. Food quality is also excellent. I highly recommend in addition to the main resturant the Steakhouse (although a bit expensive) and the Italian resturant The drawback is that the hotel doesnt have a private sand beach, the... More 

Helpful?
1 Thank mai e
Management response:

Dear Mai, Thank you for Charing your comment on Tripadvisor,providing our guests with the best possible hospitality and service has always been our mission. We pride ourselves on the standard of our service. We value your comments and appreciate bringing your concerns to light. Concerns addressed in your feedback were immediately evaluated by our Senior Management Team moving forward, as... More 

Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My fav. hotel so far! I stayed there in 2015 and 2016 , the hotel is simply brilliant, once you enter the hotel you will find the staff very friendly, the hotel has this big entrance and you'll find 2 outside locations one is a garden a very big garden where you can sit and relax and enjoy the weather... More 

Helpful?
Thank Mohamed H
Management response:

Dear Mohamed, Thank you for sharing your experience following your stay at our hotel . It brings us immense pleasure to learn that you liked our services and amenities. I am happy to hear you found the food and the quality of service provided by the team to your expectations. Once again thank you and I am very much looking... More 

Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

It was not my first time to visit this hotel. Last time was 3 years ago and it was an average hotel. This time my experience is totally different. Everything was very good. The quality of food was superb and services were very nice. The prices are reasonable. We had a beautiful experience with the speed boat.

Helpful?
1 Thank Amr Z
Management response:

Dear Amr, Thank you for a very energetic review about our hotel and for recommending our hotel. I am glad to note your second stay with us was up to your satisfaction. Believe me, it is ratings such as yours that make all efforts truly worthwhile. we are glad to hear our staff contributed positively to your successful stay. We... More 

Tulsa, Oklahoma
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

So this hotel has a phenomenal reputation - for a reason unknown to me! This was my first time visiting Alexandria in Egypt and I explored 5 different hotels. For the expectations I had for Palestine Hotel, it was really underwhelming. Almost all the other hotels we stayed at would have been better! For starters, the rooms are old and... More 

Helpful?
2 Thank RELHENNA
Management response:

Dear Relhenna, Thank you for choosing to stay with us and for your kind review.We continually try to do our very best for all of our guests. As i remember that your comment was that you would like to have abetter view and on the spot you get another room with another view although our hotel has aview on the... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed. ... more   less 

Additional Information about Helnan Palestine Hotel

Address: Montazah Garden Palace, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Price Range: $209 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helnan Palestine Hotel 5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria
Hotel Style:
#3 On the Beach Hotel in Alexandria
#4 Spa Hotel in Alexandria
#7 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
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