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Hilton Alexandria Green Plaza

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14th of May Bridge Road Smouha, Alexandria 21599 Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (370)
Room & Suite (94)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Alexandria Green Plaza
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 56 hotels in Alexandria
Location
Cleanliness
Service
Value
Travelers' Choice
Situated in the heart of Egypt’s second largest city, Hilton Alexandria Green Plaza offers contemporary accommodation and a wealth of business and leisure amenities. Dine in one of the six restaurants & bars, relax by the outdoor & indoor pool or make the most of our superb conference facilities, including the city’s largest ballroom and meeting space. Located inside one of Egypt’s largest shopping malls in Smouha business district, the hotel makes the ideal base for visiting nearby attractions, such as Qaitbay Fort and Bibliotheca Alexandrina.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Evening entertainment
Children's television networks
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Walking tours
Kids pool
Highchairs available
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Light therapy
Massage
Neck massage
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
City View
Languages Spoken
English, Arabic
Hotel links
Special Offer:Book Now and save 25% off
1991Reviews10Q+A100Room tips
Traveler rating
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Popular mentions
Tahir S wrote a review Jan 9
Johannesburg, South Africa120 contributions105 helpful votes
Hilton green plaza is attached to the shopping centre and pretty much takes up the entire top floor of the structure. It’s weirdly shaped and has very old and aged rooms. The reception staff weren’t very pleasant either. For a Hilton, the hotel was well below the standard one would expect
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Date of stay: January 2022Trip type: Traveled with family
2 Helpful votes
Helpful
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Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded today
Dear Mr. Tahir, Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Trip Advisor. We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza. Kindest regards, Aya Helmy Quality Control Manager
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Ahmed AL-HABBAA wrote a review Sep 2021
Qaha, Egypt534 contributions104 helpful votes
Hotel's Favorite
Although is it far from the sea but this was not a negative point, with an excellent location inside Green Plaza Mall, this was a positive point. The place is very accessible. The check-in process was so fast and full with hospitality. The room was kept well with good amenities and acceptable view. The housekeeping service was great. The main restaurant was a very good experience, good choice of foods, comfortable place and excellent staff. The pool was another strong point in the hotel, helpful staff and comfortable place. The very close mall full of shops and restaurants make your stay more easier and comfortable. Can't wait to return back. Thanks for all the team. N.B.: You should have family executive lounge :)
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Date of stay: September 2021
Value
Rooms
Service
Helpful
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Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded Sep 20, 2021
Dear Mr. Ahmed Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Ahmed Salama Cluster General Manager
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Ozzy F wrote a review Jan 6
4 contributions
Poor laundry service - unreliable delivery. Frequent disturbance despite posting sign on door. At times unreliable water supply to bathroom. Gym equipment broken - not repaired or replaced in timely manner. Staff are friendly and helpful however.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Helpful
Share
Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded today
Dear Valuable Guest, Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Trip Advisor. We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza. Kindest regards, Aya Helmy Quality Control Manager
Read more
20212021HappyGuest wrote a review Dec 2021
1 contribution
Great stay and very friendly staff who were attentive to our needs. The location served us well for alternative food options and entertainment for my family. Staff were wearing their masks properly! Health and safety measures were also applied diligently.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2021
Value
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Helpful
Share
Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded today
Dear Valuable Guest, Thank you very much for your comments on Tripadvisor. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager
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m0khm0kh wrote a review Dec 2021
Cairo, Egypt725 contributions104 helpful votes
+1
It is not our first stay in Hilton Green Plaze, and it will not the last.. Check in was super fast. We were offered one of the renovated rooms and it was gorgeous .. All furniture is in arabesque that was so elegant. Besides that the room was spacious with large terrace overlooking the main pool. And it was just few steps away from the spa and the heated indoor pool that operates from 10 AM to 10 PM. Just to mention our room number was 302
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Date of stay: December 2021Trip type: Traveled with family
Helpful
Share
Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded today
Dear Valuable Guest, Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager
Read more
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PRICE RANGE
$96 - $203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton alexandria green plaza hotel alexandria, hilton international alexandria, alexandria hilton
LOCATION
EgyptAlexandria GovernorateAlexandria
NUMBER OF ROOMS
314
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Frequently Asked Questions about Hilton Alexandria Green Plaza
Which popular attractions are close to Hilton Alexandria Green Plaza?
Nearby attractions include Bibliotheca Alexandrina (3.4 miles), Royal Jewelry Museum (2.4 miles), and Fort Qaitbey (4.8 miles).
What are some of the property amenities at Hilton Alexandria Green Plaza?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Alexandria Green Plaza?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Alexandria Green Plaza?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Alexandria Green Plaza?
Yes, parking is available to guests.
What are some restaurants close to Hilton Alexandria Green Plaza?
Conveniently located restaurants include The Cigar Bar, Santorini Greek Restaurant, and Sahar El-Laialy Lebanese Restaurant.
Are there opportunities to exercise at Hilton Alexandria Green Plaza?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hilton Alexandria Green Plaza have airport transportation?
Yes, Hilton Alexandria Green Plaza offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Alexandria Green Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Alexandria Green Plaza offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton Alexandria Green Plaza?
The staff speaks multiple languages, including English and Arabic.