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Sheraton Montazah Hotel

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Sheraton Montazah Hotel
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474 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Essex, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Service. Bad. Took me 30 just to check in. Hotel. Bad. Needs a good clean and make over. Room service takes ages. Breakfast very limited for western visitors. Very noisy at night due to weddings going on. A.C needs sorting. Noise from streets could be heard 24 hours a day.

Helpful?
Thank Dunders45
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank You very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria. Please accept our apologies that your stay with us was not up to your satisfaction. On the other hand, I would like to express my sincere appreciation for your constructive comments noted, assuring you that every single comment raised has been... More 

Brisbane, Australia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

A run down hotel that has clearly seen and left its best times in the past. Populated by local tourists mainly. For foreign tourists, not worth a stay in my view, Alex has better options. Compared to the other old hotel in towns visited , I thought this hotel has no soul left. Pool is nothing special but they do... More 

Helpful?
Thank Roaming4free
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank You very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria. Please accept our apologies that your stay with us was not up to your satisfaction. On the other hand, I would like to express my sincere appreciation for your constructive comments noted during your stay with us, assuring you that every... More 

Travelers are raving about these Alexandria hotels

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

the lobby is narrow crowded all the time ,my room 1121 had a terrible smell i searched for the source till i found that the refrigerator is not function i tried to change it but nothing happen , the safe is malfunctioning they change it twice , the elevators hangs up many time and didn't stop on our floor otherwise... More 

Helpful?
Thank Islam B
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest , Thank you very much for choosing the Sheraton Montazah Hotel for your stay whilst visiting Alexandria, and also for having taken the time to provide us with your feedback on trip advisor. We do regret that your stay with us was not up to your expectations. Customer care is amongst our highest priorities and it is... More 

Dubai, United Arab Emirates
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is very old without renovation for so long , you can feel it once you enter the lobby , but the view is very nice , service also is very good , parking is not free , price is high, swimming pool is very old

Helpful?
Thank 530ahmedg
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your constructive comments on trip advisor. Once again my deepest thanks and appreciation for the feedback. Looking forward to welcoming you always at the Sheraton Montazah Hotel. Sincerely, Islam Mahrous Hotel Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is good the sea view rooms is good and the food is very good and the hotel is clean and the staff are very helpful and the prices is also good and the location of the hotel is very good and the beach is wonderful

Helpful?
Thank Ehab H
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor. Customer care is amongst our highest priorities and it is always pleasing to receive our valuable guest’s comments. Once again my deepest thanks and appreciation for your nice comments noted. Looking forward to... More 

New Delhi, India
Level Contributor
88 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It must have been a good hotel once upon a time. Not any more except for the location. You go in expecting the same standards of a Sheraton and you are disappointed. It's dated and needs to re furbish. The lobby is non descriptive and if it's a large group check in, they falter. The rooms are really basic and... More 

Helpful?
Thank Nanhi M
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you very much for recently staying with us whilst visiting Alexandria and also for having taken the time to share your constructive feedback on trip advisor, assuring you that every single comment noted has been taken into consideration. Once again thank you. Looking forward to welcoming you again and always at the Sheraton Montazah Hotel. Islam... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

The location is good. The hotel is serving egyptians before the foreigners. The food menue is not international. The ATM machines are not working to withdraw money. The room service does not meet the world standard. the staff are friendly.

Helpful?
1 Thank sweetie H
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you very much for choosing the Sheraton Montazah Hotel for your stay whilst visiting Alexandria, and also for having taken the time to share your feedback on trip advisor. Kindly note that customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests feedback in order to be able to... More 

Cairo, Al Qahirah, Egypt
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 13, 2016

My parents went their for 4 days on May 2016 at BB basis, and they really had a great time. The sea view from their fifth floor room was amazing. The service at the hotel is perfect, and the breakfast was so nice. Thanks for the great stuff for everything they did for my parents..

Helpful?
Thank Amir S
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you very much for the positive review of our hotel. We are very glad to know that your parents enjoyed their stay with us and we do hope to see you and your esteemed family again and always at Your Sheraton Montazah Hotel. Once again thank you and best regards, Islam Mahrous Hotel Manager More 

Level Contributor
1 review
5 of 5 stars Reviewed July 11, 2016 via mobile

Enjoyed 3 nights with my family.pool is clean , beach is clean ,anton relationship manager and karim reservation are very good.food is good,service is friendly and they couldn't do more to please you.cant wait to come back thanks very much.

Helpful?
Thank BaRMEZE
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you very much for the positive review of our hotel. We are very glad to know that you had an enjoybale time at the Sheraton Montazah Hotel. I do assure you that all comments noted have been conveyed to the concerned personnel. We do look forward to seeing you again very soon. Islam Mahrous Hotel Manager More 

Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 26, 2016

The hotel has an excellent and amazing location with a huge view to the sea. It is close to the "Montazah Garden and Palace". the bus station is located just in front the hotel. It has its own private beach for guests. The rooms has a sea view. The room is clean and fully equipped with the things needed including... More 

Helpful?
1 Thank Mohamed M
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Mohamed, Thank you very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and also for having taken the time to post your wonderful feedback on trip advisor. Once again thank you. Looking forward to welcoming you again and always at Your Sheraton Montazah Hotel. Sincerely Yours, Islam Mahrous Hotel Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (34)
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Club Room (Sea View) (16)
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Junior Suite (32)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 

Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Price Range: $94 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton
Hotel Style:
#11 Luxury Hotel in Alexandria
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