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Sheraton Montazah Hotel

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Sheraton Montazah Hotel
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519 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Kuala Lumpur
Reviewed 5 days ago NEWvia mobile

Visited Alexandria on 8/1/2017 with family and friends..Because we have been to Alexandria several times, we decided to stay in a hotel as it is a long journey to Alex from Cairo.We checked in late afternoon - checked in was very slow and frustrating.Front office acted as if our group could not afford to stay in their hotel.We booked with...

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Helpful?
Thank Ina M
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, I would like to express my sincere appreciation for choosing the Sheraton Montazah Hotel for your stay in Alexandria, and also for having taken the time to share your very constructive feedback noted during your stay with us. Kindly note that every single comment noted, such as the slow service and/or the unfriendly staff, have been seriously...

Reviewed 1 week ago NEWvia mobile

The hotel is located at the eastern end of the city sea coast even-though it is facing the amazing Montazah Palace and Garden where you can enjoy the royal family era The food is delicious, view is amazing for the see view rooms they provided a complementary sea view room ( you can walk to the western part of the...

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Helpful?
Thank Alaa G
Dubai, United Arab Emirates
Reviewed 2 weeks ago via mobile

Been to Sheraton montazah for 1 night on business. Aside from the location, pretty much everything else is shabby and poor. Starting from the front office exec who treated me like he is doing me a favour by checking me in, to the out-of-time interiors, to the tiny room with old furniture.

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Helpful?
Thank Mohammed S
MSalem2013, Director Of Guest Services at Sheraton Montazah Hotel, responded to this review

Dear Mohammed S. , Thank you for staying with us recently and secondly thank you for having taken the time to post your review on Tripadvisor. I have taken particular note of your suggestion that the hotel needs refurbishment/redecoration. Please rest assured that we do take your feedback very serious and that we will do our utmost to better meet...

Cairo, Egypt
Reviewed 2 weeks ago

The hotel is overall very good +ve points: ========= * Very good breakfast buffet * Very friendly room service * Amazing view for some of the rooms * Very helpful welcoming people in front of the hotel * tasty in room diner -ve points: ======== * Small reception * very bad weather It was raining all day by the end...

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Thank rfayez
Reviewed 3 weeks ago via mobile

This is the worst accommodation for me ever !! You will not sleep at all as hummering sounds over your head from the hotel all the time with non stop even after mentioning to them, this doesn't belong to even 1 star Hotel, I'm seriously disappointed & will never try this Hotel ever once more. Besides I reserved sea view...

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Helpful?
1Thank Noha M
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, I would like to thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for your constructive comments noted during your stay with us. Please accept our sincere apologies that your stay with us was not up to your expectations. On the other hand, I would like to assure you that every...

Reviewed 4 weeks ago via mobile

For 17 years we ,my husband and I, come twice a year. We really enjoy the warmth of reception and the cordial hospitality. Thank you very much Sheraton Montazah staff. Take the sea view room and you'll enjoy a spectacular panorama of the sea and the palace

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Thank Hoda S
Reviewed 4 weeks ago via mobile

Love the place and the service. Very nice location . Always take the sea view rooms. Rooms are a little small. If you have older kids take the connected rooms. Try to visit Hosny Restaurant it's an 8 minutes walk from the hotel.

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Thank Ima O
Reviewed December 9, 2016 via mobile

I stay in Sheraton around 10 times every year for business meetings. The staff are lovely and very helpful. Breakfast is fine but can be better. I love the rooms after they got renovated and the Caesar bar is perfect for a drink after a long day at work. The beach is perfect at summer and the beach cafe is...

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Helpful?
Thank Ramy B
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Sheraton Montazah Hotel and we hope to see you again very soon for your next stay in Alexandria. Sincerely, Islam Mahrous Hotel Manager

Riyadh, Saudi Arabia
Reviewed November 26, 2016 via mobile

The hotel is nice and clean and breakfast is good, but the hotel need urgent renovations, but what really ruined my stay is the security guy (by interior ministry) on the hotel gate who supposed to control and check the baggage in the night shift (a thin and tall guy, he really treats me very bad thinking himself a colonel,...

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Helpful?
Thank AlaaMustafa86
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your nice comments and constructive feedback on trip advisor. I do assure you that every single comment noted has been considered with a very close supervision on the concerned area. On the other hand, please accept our apologies...

Reviewed November 25, 2016 via mobile

Everything was bad if we want to consider this facility as five stars hotel, the room size is very small with bad smell and very old furniture In the beginning I was choked because I thought it is the wrong hotel due to the very bad and old furniture starting from the reception The receptionist treat you as some one...

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Helpful?
Thank Gillgamishm
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your very constructive feedback on trip advisor. I do assure you that every single comment noted has been taken into consideration, with a very close supervision on the concerned areas mentioned. On the other hand, please accept our...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 

Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Price Range: $81 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton
Hotel Style:
#12 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Montazah Hotel staff and other travelers.
7 questions
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Questions? Get answers from Sheraton Montazah Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“high floor elevator front rooms”
 of 5 bubbles rfayez, 2 weeks ago | Read review
“Your are at the mercy of these VERY COLD customer service people. Good luck.”
 of 5 bubbles johnsonshan, Nov 1, 2016 | Read review
“Request a sea view room on a higher floor.”
  • View from our 12th floor room
 of 5 bubbles rehamshadi, Oct 12, 2016 | Read review
“Try to get one in the front with sea vieuw”
 of 5 bubbles FredS613, Oct 3, 2016 | Read review
“Get a sea view room in a high floor 7 > 14”
 of 5 bubbles 591ahmedr, Oct 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question