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Grand Royal Alex Hotel

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Grand Royal Alex Hotel
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317 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

The hotel was good in terms of cleanliness and the free complimentary drinks/icecream at the lounge. Good location (can be busy at night). However , the service weren't that great. We had to wait for two hours to get our rooms ready and on top of that we were told to pay in dollars as we are foreigners. This could... More 

Helpful?
Thank pearls18
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

- I am native Egyptian and getting back to the hotel by 4 45 in the morning holding a pizza; the duty manager addressed that bringing food is forbidden, i asked him what do you want me to do, he replied it's not his problem and left and i should check hotel policies on my booking app. I checked it... More 

Helpful?
Thank Ahmed A
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

Lincoln, United Kingdom
Level Contributor
126 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights at the start of September. The hotel is well located and the rooms are perfectly fine with good bathrooms and nice toiletries. Free soft drinks and ice cream available too. Service and efficiency was pleasant but very random and you had to stick at it to get a result in a reasonable time. For instance... More 

Helpful?
Thank LincolnBest
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback, We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo, Egypt
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I went to this hotel many times and I recomended this hotel to many of my friends and colleagues. .. simply you can't find a better hotel in such place Thanks to Mr. Abbady and all the staff for being very helpful Don't miss this hotel

Helpful?
Thank waleed_ahmed
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Cairo Governorate, Egypt
1 review
3 of 5 stars Reviewed 2 weeks ago

the breakfast and food was good complementary tray was good , room clean and there was lots of kits dental kit, shaving kit, bathing kit service was bad and not a friendly staff and maintenance was terrible the key card didn't work and we had to change it several times in one night stay and the electricity card was not... More 

Review collected in partnership with this hotel

Helpful?
Thank ayah_samy10
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology ,In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

Cairo
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

The room was good , the food was good but thr AC was not good it was very cold at the food court when i had my breakfast . So it not very good , the place of the hotel good not far from the sea . My room wasn't see the sea .

Review collected in partnership with this hotel

Helpful?
Thank esmailalaa46
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback, We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I am staying at the forth floor room 409 which have a very small bed like a kids bed and i can hear the sales persons from the street while i am closing all the windows Also the bathroom needs maintenance even when i am taking a shower no hot water, the air conditioner have a loud sound I asked... More 

Helpful?
Thank Hady E
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar More 

cairo
1 review
5 of 5 stars Reviewed 3 weeks ago

it was a very nice hotel & very clean room & the staff was very friendly and helpfully i am very happy to reserve in this hotel & i will reserve in at any time that i will go to Alexandria. Many thanks for the staff .

Review collected in partnership with this hotel

Helpful?
Thank ehabjanet40
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

It's a great place to spend a quality time with the family in , strongly recommended 👍🏾 Planing to go n sept and it definitly will be the place that we will be staying at n Alexandria , the service z great the staff r sooooo helpful and polite , enjoyed it 👍🏾👍🏾

Helpful?
Thank Malaz D
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The swimming pool is really nice,the hospitality is really perfect and worm especially Nada,Mayar guest relation are professional, helpful and the breakfast buffet is tasty especially the cookies was so tasty even I bought it was my third visit and I enjoying alot with my family thanks to grand royal alex hotel for there good effort

Helpful?
Thank Mariam W
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Laundry Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
One Of Alexandria business hotels, Grand Royal Alex, enjoys one of the most idyllic locations; founded in the Down Town Area within 5 minutes walking distance of many historical Sites. The City Hotel is perfectly positioned near most of the vital zones & easy access to some of the most remarkable areas in Alexandria. The 4 star City Hotel offers 192 guestrooms, all of which have been designed to ensure your stay with us to be as enjoyable as possible. ... more   less 

Additional Information about Grand Royal Alex Hotel

Address: 9 Al Borsa Al Kadima St | Al Raml Station, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Price Range: $64 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Royal Alex Hotel 4*
Number of rooms: 192
Reservation Options:
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Hotel Style:
#2 Best Value Hotel in Alexandria
#6 Family Hotel in Alexandria
#8 Business Hotel in Alexandria
#9 Luxury Hotel in Alexandria
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