Came to the Falkensteiner Hotel on a trip through Croatia and was truly underwhelmed. Location is rather isolated with only a few other hotels in the same compound. There was hardly any service provided - had to unload luggage by ourselves and no towel service in the Spa. Rooms are ageing with a lot of scuff marks and scratches. Not sure why but our room did not even have any blackout curtains - at this price point very disappointing!
I booked a manicure which was listed as 39 euros, an expensive manicure. I was taken to a spa room which felt like a hothouse and steam room. There was zero air conditioning. Then after I went to pay and amazing my bill was at least 15 euros more because I had polish. This was not disclosed to me and they gave me the polish as a gift. I asked did I have to pay for polish and they said no but you do. A total rip off and very deceiving. Be honest don’t try to trick people especially when we are paying big $$$$.
Not a lot in the vicinity, Zadar is 20 minute taxi ride. Spa facilities good, except no heated hot tub. It’s such a shame that the best part of the spa is for naturists, not my cup of tea. Swimwear should be optional to allow all paying guests to feel comfortable and enjoy the facilities which they’ve paid to use. Lovely spa restaurant with good service and friendly staff. Prices charged for treatments are higher than the ones advertised on the internet!
We were day guests at the spa, you can purchase this option for €60 per person or €35 if you also book a treatment. We had a great time, the facilities are fabulous. It was an excellent way to make the most of a rainy day which would otherwise have been a bit of a damp squid. Lots of swimming pools, steam rooms, saunas and plenty of relaxation areas. We had a really nice lunch in the spa bistro, very attentive service by Carlos. I didn’t realise the spa bags are a gift and I’m gutted I didn’t take one, as they are beautiful! All ij all, I would recommend.
Reading through some of the recent reviews, I would agree with a number of different issues people have raised. First off due to the location of the hotel, access to a car is essential, especially if you want to see more of Zadar. Outside of the main complex there is a security hut with barrier, the guards don't seem to have been briefed with any questions to ask or a list of guests arriving, so we turned up stating we had a reservation at the hotel, he glared at us and raised the barrier. So every time we came back we just gave our room number and was let through. The hotel has a large underground car park, which is separate from the main hotel (5 mins walk) with a daily charge of 9.50 euros. You can drive up and drop off your luggage right outside, but will have to move your car and park. The reception staff were welcoming and helpful with providing information for our stay and had no problems. We booked a deluxe sea view room, which was located on the 3rd floor to the right side of the hotel - sea view was great but it did overlook the start of some new building works on the grounds (please note there was no active building while we were there, so noise was not an issue). I feel the photos on the hotel website are a true representation of the room we booked, the bathroom area is separated by pull across lightweight curtains next to the bed and the toilet does have a separate door. There are various switches for different lighting within the bedroom and bathroom. Shower gel, shampoo/conditioner, body lotion and hand soap were all provided in the room. Air-conditioning had 3 settings plus an auto setting, which you could leave on throughout the day even when you wasn't in the room, so lovely to come back to a cool room after a day in the sun. A bottle of water was provided and replaced every day free of charge - but as one reviewer stated the room could do with either a coffee maker or a kettle. We did have wine glasses and tumblers and there was a mini fridge. We couldn't fault the housekeeping services (except for a slightly early morning wake up to clean the rooms - but we just put the do not disturb sign on each night). Towels were changed twice a day, mainly when we were at breakfast and then again in the evening. The floors could have done with either more of a hoover or mopping as the main areas have hardwood floors and sand/dust did seem to accumulate over the week. The balcony was huge and had two chairs and a table, but could easily have accommodated a sun lounger. Only downside there was no drying line or rack for wet swimwear. I can only comment on the restaurant Jadran, as we didn't try the others. Free to sit wherever inside and out, breakfast was buffet style, lots of choice with hot and cold menu, but had to ask for butter every day. Waiting staff came round and asked if you wanted tea, coffee and fresh orange juice but there was separate hot water and a range of tea bags plus juices separately. We decided to order a pot of coffee for two and the cups could do with being bigger (maybe it's a British thing - an espresso style cup doesn't hit the spot first thing in the morning!) Great that they served until 11.00am. Evening meal was a slightly different affair and I think this let things down for the hotel. It was open from 7.00pm again free to sit wherever, but did notice some people had made reservations for certain tables especially outside. There didn't seem to be enough waiting staff on while we were there, whether it was because the main holiday season was over, as we did have to wait to order drinks (there was the option to pay as you dine or put on your room bill) and generally with food being served. Throughout the week there was a salad and sweets/desserts buffet and couldn't fault the variety on offer. Our first night it was self serve inside with a good range of hot and cold options (again had to ask for butter) and one evening they had everything set up outside with chefs cooking a range of fish and meats on the barbecue. The rest of the week it was set up for you to have salad as an appetiser, then a choice of 3 options taken from a menu for a first course including soup and a separate 3 options for a second course. You couldn't fault the presentation but portion size was more a la carte. The timings for when the waiting staff took your choices was very hit and miss, again sometimes waiting for ages and also when bringing the food out, we had one disastrous night where we sat down at 7.20pm and were still waiting for the second course at 8.50pm despite several requests and the waiter apologising, I wasn't sure whether this was down to the chefs or the orders going to the wrong tables, at which point I had gone past the point of eating and gave up and left. I wouldn't like to experience this at the height of the season as it appeared they were only using half the restaurant and another reviewer had commented on not being able to eat in their own hotel. There just didn't seem enough staff on to handle the amount of guests. Outside areas - more than enough sun loungers spread across the hotel and hut set up with pool towels. There are also sun loungers dotted along the beach and coastline. There were bar staff coming round to ask if you wanted drinks on a regular basis within the hotel grounds where you could order most things and also a beach bar, but this had limited options for soft drinks and cocktails and did not serve coffee or tea. Pool and surrounding areas were all kept clean and there wasn't any of the usual rush to put the towels down on sun loungers and walk away. If you haven't been to Croatia before invest in a pair of "sea shoes" lightweight neoprene slip on shoes as most beaches have pebbles and can be quite rocky in places walking out to get into the sea. Once you are in though the water is so clean and clear and swimming is absolutely fantastic - one of the reasons we repeatedly go back to Croatia. My husband used the on-site hotel gym most days - he found it to have a good range of equipment with water and towels, but no air conditioning and despite the windows being open was extremely hot even later on in the day. We did go over to the Fortis Club for a drink and this seemed to have a good set up for children with bowling, darts, billiards and gaming areas. The complex also has quite a lot of self catering accommodation so I expect gets used by them on a regular basis. Also there is a small bakery kiosk set up next to the Fortis club with bread and pastries. I can't comment on the spa and treatments, but I was given a brochure and any bookings were made directly with the spa reception rather than the main reception. Again all the spa, wellness and toilet facilities areas were kept clean and couldn't fault what was on offer. Overall we had a lovely week away, couldn't fault the cleanliness of the hotel, but I think the service in the restaurant needs to be improved especially when you are paying 5* prices and not sure whether it would be better off set up as buffet style rather than the menu choices, creating less confusion and waiting times. The variety and quality of the food was lovely just the combination of self serve and a la carte together didn't seem to work. If you want a complete chill out week away with good facilities then this is your place.…
Curious to be greeted by a surly security guard and barrier on each return to the hotel complex. Fences at each end of the beach don’t improve the feeling that one is trapped. Not welcoming and very impersonal reception staff.
When you are in a 5 star classed resort you expect to get what you pay for. You should have a water heater with tea, coffea and cocoa in the room. There should also be a bottle of water and a couple of wine glasses as well. There are no napkins in the bathroom and no conditioner in the shower. This hotel is very nice and the staff is amazing. But it should maximum have 4 stars. So much more to do.
Summer 2022 and the hotel can not feed their own patrons!! 5 restaurants on the grounds and all are booked out so that the hotel own guests can not get a table for something to eat! Unheard of in any (apparent) 5star hotel!! The hotel and its partner hotels (on the same grounds!) are miles away from town (30min drive)!! Not existing service!! On the note of service, most 5star hotels have Nespresso coffee machines in the bedrooms available but this hotel far from!! We would have expected to have at least a kettle and tea and coffee in the bedrooms!! Nothing!!
We had a great day using the pools, loungers and spa facilities, including very good massages. We had to check out of our Zadar (Old town) Airbnb at 10am, and our flight was late evening. We had spent the last couple of days in Zadar and fancied something a bit different before ending our holiday, so had a look for local spa's. This hotel & spa is about 30 minutes taxi from the seafront of the old town (near to sea organ), and cost us 155 kuna using Uber. You have to book in advance, and there is a barrier at the entrance to the resort where they check the names of the guests who they are expecting before they let the taxi's through. When we arrived, we were directed to the spa reception. Payment is taken on arrival. When we booked over the phone, we were told that they charge €60 per person for access to the facilities for the day, but as we wanted massages, this is reduced to €35 per person (minimum 50 minute treatments). They were happy to store our suitcases for the day and handed us each a beach bag (which we got to keep, a lovely touch, even if it is free marketing) containing a towel, robe, flip flops and a locker key. We were then shown around the facilities and the spa by a different member of staff (who did not seem all too happy about having to give us a tour, and said very little on the way around). At this point, we had not been told where to go for our massages (which were in 1 hour), so when I saw a sign for 'treatments', I asked if this is where we went for our massages, and he answered 'yes'. FYI there is an un-manned desk in the black spa area. This is not a reception desk. If you need help whilst in the spa, you need to go back into the white area and the main spa reception where you pay on arrival. I think this is a design flaw and they no longer use the desk in the black spa as a reception desk. The pools and outdoor areas are lovely. We were there in high-season, but there were more than enough loungers to choose from. We went up to the treatment area for our massages, but started to worry when 15 minutes passed and no-one came to get us. I walked back to the spa reception (white area), and was told that we were supposed to come back to the main spa reception to meet with our massage therapists. I explained that not only had the receptionist not told us this, but we had been told by another member of staff to go to the treatment area. She apologised, but seemed annoyed about this (not necessarily with us, but at her colleagues, understandably). We both had very good massages - my partner had the relax and unwind (basically full body deep tissue), I had the 'tailor made'. Mine was not what I was expecting, as I had asked for back and reflexology, but ended up with a full body massage - I'm not complaining! Comparing notes with my partner, I think we both had the exact same massage, and even though we were late starting, we both had the full massage duration, which we were pleased about. We then went down to the spa area. We went into the floating bed relaxation area first - I loved this and fell asleep, but my partner was less comfortable with the swaying beds and twitching curtains... The biotherm steam (I think this was the name) was my favourite. The best steam room I have ever been in, they spray hot 'rain' over you, which I found amazing. I lay down on the slab at the far end of the room and let the spray fall over me, which was a great experience. We did not find the 'salt steam' and the bio sauna was not working. The Finnish and Earth saunas were also great - extremely hot!! It was a relief to have a cold pool which I used to cool off after using the sauna/steam (after a rinse in the shower of course - where there is shampoo and body wash). It is a nudist spa (which is a first for us!) A little nerve wracking to begin with, but it is not busy and so didn't feel particularly uncomfortable. Although no shorts/bathing suits are allowed, there are plenty of towels on offer to wrap around your waist if you want to, but obviously not in the spa pools or wet steams. You can swap your used towel for a new one at one of the self serve racks. There is also plenty of water and tea in the relaxation areas, so no need to take water with you. We had lunch at the bistro - I had sushi and my partner had the vegan burger, both were excellent! The spa itself is very impressive, and having visited for a day, I would consider it as a hotel to stay at in the future, but not in school holidays, as there were far too many screaming children around for our liking. I think you could probably avoid it if you used the outdoor area in the spa area only. If it weren't for being misadvised by the spa receptionist/member of staff showing us around, we would have rated it a 5. If you're thinking of doing the same thing, its just under 40 minutes to the airport and cost 228 kuna using Uber (there are far fewer uber drivers in the area, so if you are worried about getting the the airport on time, I would advise booking a taxi with the hotel - it took about 15 minutes for someone to accept our request on the app). Hope this helps some of you wanting to go for the day - we were surprised how few reviews there were for day guests and were not too sure what to expect, hence the thorough review.…
This is not a 5 star hotel. Max 3. It’s starts with entering trough the barrier. They don’t say welcome, but they open the window and say rude Yes? Then they can’t find you and have to spell your name 5 times. Then the reception, no doorman and rude reception lady with obviously no experience at all. The interior is old, dated and broken. There is loud music in all restaurants so you can’t talk. Food is ok though. Rooms are a total joke. Old beds with sheets that don’t even fit. They use double sheets for a singe cover?? Airco does not work so very hot and lot of noise only. (You can’t sleep for sure) . Beds are very uncomfortable. We think al lot of reviewers are fake and bought by the management. Pools are dirty and Tiles are loos and damaged, so you can hurt yourself. Beds at pool very old and dirty again! They also think that all clients are German!! Towel boy again rude and clear not enjoying his work at the pool. Max 3 star hotel maybe 2! This has nothing to do with holidays after a year of working at home. Here you are a walking ATM for rude management, nothing more nothing less!!…