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Ark Palace Hotel

Genuezskaya St., 1B, Odessa 65009 Ukraine
17% less than usual
Lock in the lowest price from these sites
Travelocity$66
Trip.com$59
Orbitz.com$66
Booking.com$74
Expedia.com$66
Priceline$57
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Traveler (11)
Room & Suite (31)
Dining (16)

About

Location
Cleanliness
Service
Value
Boutique Hotel Ark Palace - is a unique hotel in the heart of the downtown of Odessa. The hotel is located a 10-minute walk from Arcadia, a 15-minute drive to center of the city and the airport. The hotel offers 31 comfortable rooms of different categories with a lovely view of the park and Arcadia stocked with designer furniture. Guests can enjoy a relaxing holiday in the best SPA center of Odessa, which offers 10 bath cultures of Europe and Asia, a swimming pool, fitness center, innovative cosmetology and more than 100 types of massages.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Conference facilities
Meeting rooms
Spa
Free internet
Wifi
Public wifi
Internet
Indoor pool
Restaurant
Shuttle bus service
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Air conditioning
Room service
Minibar
Refrigerator
Good to know
HOTEL CLASS
48Reviews0Q+A5Room tips
Traveler rating
  • 21
  • 11
  • 3
  • 6
  • 7
Time of year
Traveler type
Language
Selected filters
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  • English
Popular mentions
+1
Dear/all With a great pleasure I’m very happy to write this review based on my stay check-in was great hassle free The room was big clean The hotel has about 35 rooms I guess. The staff are very helpful and professional they can help with what they can although there is a language Barrier But you still have to slow it down a bit with them in order for them to understand you just have to understand different culture different mannerism. Breakfast was great lots of different choices for everybody a big thank you to The manager yessir Polina and Sharif and Dimitri Thank you for the great surprise the birthday cake and the champagne was amazing I wasn’t expecting that. I definitely recommend this hotel book with confidence 10 minutes walking to Arcadia clubs bar and restaurant, I definitely recommend the city centre about 15 minutes drive The journey from the airport to the hotel was about 20 minutes
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The website is very misleading. The Spa is NOT part of the Hotel. They are separate businesses located in the same building. Use of the Spa costs $30 per day per adult and you CANNOT leave the Spa or you have to pay another $30 to re enter that day. You receive no discounts or benefits from staying at the Hotel. The Hotel room bathroom was so small, you could not exit the shower without hitting the sink and toilet. There was no roomservice and no amenities. The bath towels were hard and scratchy like sandpaper. There was a small balcony with no outside door handle, so you better not shut the door or you will be locked out in the cold. When you raise your concerns with management, they just stare at you. The food in the hotel restaurant is good, but the staff waiting on you are sad and depressed, don't smile and act like they are slaves working to pay off their indentured servitude.
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Been here many times - the chef delivers a great meal with consistent taste, quality and presentation - I actually crave his menu so I come often. I order my favorites since the menu has been consistent / unchanged since before winter started 2018. Today, was the chef’s day off. I didn’t know that ahead of time. The quality was different not a big deal. What caused this review, was being asked to pay before I was served the main course and the cocktail had just arrived at the table. They take one payment for alcohol and a second payment for the food so they brought two pay terminals to the table. That’s common in Odessa. But being asked to pay as my cocktail was being served is simply amateur. My company uses this hotel for business purposes. When I asked they said the cash register needs to be closed. This is a hotel with 24 hour front desk. And other guests had just been seated — after my cocktail arrived. So were they going to ask them to pay also, as they were being seated? Amateur. Not hospitable in a hotel and ruins the struggling brand. Moreover, they had no wine list. They invited me to look inside the wine cellar to choose a wine. And this was *not in a “cozy we’re a family restaurant” kind of way. Literally they said, we don’t have a wine list, look over there, that’s what we have. The white wine they suggested was dark brown (not the bottle color). So .. if someone at this place cares at all about service and hospitality, you’ll read this and make a change. Otherwise, I advise readers to stay away. And it’s sad, because the chef is excellent. And the hotel has potential.
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Response from ArkPalace, Менеджер отдела контроля качества at Ark Palace Hotel
Responded Jun 8, 2018
Dear Guest! Thank you for your feedback. Thank you for noticing the shortcomings. Obviously they will be transferred. We hope that, despite the inconvenience, you still come to visit us again. Sincerely, the hotel's gem Ark Palace.
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First: not in city center. Second: really close to sea, but not with prices on beach. Third: so nice and helpful personal with good English. Spa, gym, parking all available, from these only parking not included to price. Isolation in rooms don't exist, you can hear everything behind your door, a pity
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Response from ArkPalace, Менеджер отдела контроля качества at Ark Palace Hotel
Responded Jun 8, 2018
Dear Guest! Thank you for your feedback. Thank you for noticing the shortcomings. Obviously they will be transferred. The next time you are visiting us, you can ask the administrator and he will give you a quieter. We hope that despite the inconvenience, you still come to visit us again. Sincerely, the hotel's gem Ark Palace.
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Paradise, this is the word I define this place , especially their sauna. I was there in during the winter with my girlfriend and it was amazing experience, we live like Gods, from now on every time I will go to Odessa I will be hosted there.
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Response from ArkPalace, Директор по продажам at Ark Palace Hotel
Responded Mar 27, 2018
Dear Maurício, thank you for your warm feedback. It is a pleasure for our stuff to know that you enjoyed your stay at Ark Palace Hotel. It would be great to see you again. See you soon!
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PRICE RANGE
$63 - $117 (Based on Average Rates for a Standard Room)
LOCATION
UkraineOdessa OblastOdessa
NUMBER OF ROOMS
31
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