I go to Guatemala annually and bring a group of volunteers. This is always the best experience and hotel that our volunteers comment about year after year. The hotel is extremely easy to work with. The owner is incredibly prompt with email and can be trusted with any request. The hotel staff prides themselves on cleanliness and go above and beyond to make it a good experience. The individuals working the front desk are extremely helpful. If you have not stayed here before, you will be very happy with a decision to book here! Highly recommend!
I stayed here the 1st week of January with my son and his family. We could only stay one night but I was very impressed with the staff and the cleanliness of the entire hotel. The previous month we stayed at a 5 star hotel, also in Antigua, and I felt more comfortable in this small boutique hotel than I did in the much larger 5 star hotel. My son and his family have lived in Guatemala City for 14 years and I have visited many times in that time span. I just wish we would have found this hotel earlier. I am coming back in May and I hope to visit again.
Booked rooms in this hotel for a large group. The owner was unbelievably accommodating, kind and helpful. The rooms were always clean with daily complimentary bottled water and reliable hot water. The location was perfect and close to the central sq and the hotel itself was always safe.
I have been stating at casa Florencia at Xmas time for at least ten years now. The owners and staff are most cordial. The hotel is very clean and kept up. Only 7 blocks from the square with many shops and restaurants on the way. I strongly suggest it. Security is also Very good.
I made my reservation with my credit card, when I wanted to pay with it, they told me at the front desk that they didn't take credit cards!!!! How isn't possible that you can make a reservation and then you have to pay in cash??? When we wanted to check out, it took us over an hour to go to the ATM and back. Everything else was fine, but this "small" detail made our stay very unpleasant and inconvenient.