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Hotel Casa del Parque

Traveler (131)
Room & Suite (43)
Pool & Beach (19)

About

#33 of 84 hotels in Antigua
Location
Cleanliness
Service
Value
Beautiful 4-star hotel, with 5-star service, in the beautiful colonial city of Antigua Guatemala, only a few steps from central park in a very safe and tranquil location, which ensures your stay will be comfortable and enjoyable. Close to all the historical sites. We offer 15 rooms w/bath, cable TV, free fast WI-FI & free internet computer for guest use, breakfast buffet offered, heated swimming pool, sauna, travel agency, travel services & a helpful bilingual staff.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Free parking
Airport transportation
Breakfast Available
Concierge
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
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Room features
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
262Reviews
6Q+A
51Room tips
Traveler rating
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  • 33
  • 11
  • 15
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Popular mentions
We stayed 4 nights at the end of April the hotel is charming and the rooms were beautiful and clean with the location close to everything , the courtyard was beautiful and the pool was appreciated after days out touring and enjoying Antigua , they arranged tours to Pacaya and Lake Atitlan for us which were excellent . The staff were great with Mildred being fantastic in looking after us , we really enjoyed our stay
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Response from mexicohicks1, Director de Relaciones Públicas at Hotel Casa del Parque
Responded 1 week ago
Hello, thank you for your comment, its a pleasure to us to know that you have enjoyed your stay with us, we are always working to improve all our services and bring and excellent and memorable stay to all our guests. We hope to see you soon in your next stay in La Antigua, warm regards.
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This is a great hotel. the location is amazing, only half a block from the City Center and 3 blocks from the famous Arco de Santa Catalina. From the erstaurant and pool you have a spectacular view of the Volcano de Agua. The services ia fantastic, ask from Rosy, Milderd or Luis at the front desk. The are very helpful and friendly. They also are pet friendly, the always put food and water outside for street dogs. The rooms are really beautfiul you will really enjoy it.
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Response from mexicohicks1, Director de Relaciones Públicas at Hotel Casa del Parque
Responded 1 week ago
Thank you for your comment, its a pleasure to us to know that you have enjoyed your stay with us, we hope to see you in your next stay in La Antigua, regards.
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+1
My friends and I were only able to spend one night in Antigua. We stayed at the Casa del Parque hotel and we were not disappointed. It's absolutely charming and the staff is delightful. Our room was located on the second floor with gorgeous view of Fuego. We could even see it erupting!
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Response from mexicohicks1, Director de Relaciones con Clientes at Hotel Casa del Parque
Responded May 2, 2019
Hello, thank you for write your comment about our services, we hope to see you soon in your next stay in La Antigua, Warm Regards.
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Two friends and I booked online, online said there was only one room left so we booked it. We showed up to the hotel and the receptionist lady turned us away. She told us she didn't have a room available. But she said she had a small room, a very small room. She would have to put in an extra bed and it would be tight. She told us to look for other accommodations. We asked her to cancel our reservation and to not charge our card and she said she would cancel it. We stayed the night at another hotel, but our card still got charged. So, we went back and asked to get our money back because we didn't stay there. We couldn't get a refund. The night before our supposed reservation we came into the office to make sure our card wasn't charged. We did what we could to cancel but the lady said we didn't show up for the night. She claimed she waited all night for us to arrive. Be careful if booking online.
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Response from mexicohicks1, Director de Relaciones con Clientes at Hotel Casa del Parque
Responded May 2, 2019
Hello, you came to the hotel and we bring you the room that you have reserve, you said that you will not stay at our hotel and you left the hotel. You made your reservation using Booking.com we our polities said there that all the reservations are not refoundables. You was how didnt want to stay at our hotel and all our policies are clear. Regards.
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This hotel is beautiful. It is clean, the staff is wonderful and attentive, the pool is great, and the location is wonderful. You can walk to the park in seconds and there are a ton of restaurants within a few minutes walk. Plus there is an amazing Gelato place next door. I stayed in room 9 on the 2nd floor, away from the Lava Club. It is way too loud. I had to wear earplugs and download a white noise app on my phone. I do have insomnia so this is part of the problem. The other issue is there seems to be very thin walls between my room and the room next to mine, so I became intimately acquainted with the people in the room next to mine, and could hear them using the bathroom at all hours of the night. This is really my only complaint. I am on the second floor facing the courtyard so didn't really get a great view, but all in all I think this hotel is wonderful. I find it ironic there are signs in the pool area saying the hotel has "quiet time" when the club next door is so loud!
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Response from mexicohicks1, Gerente at Hotel Casa del Parque
Responded Nov 27, 2018
Hello, thank you for take your time to write your review about our services, we are always working to improve all our services, we hope to see you soon in your next stay in La Antigua, Regards.
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PRICE RANGE
$76 - $119 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
15
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