Beautiful historic hotel with amazing helpful service from checkin to checkout. Special requests were easily accommodated; as we needed free breakfast (yum!) delivered to room after running out of time from early morning walk, as well as arranging and rescheduling car for airport, we felt like VIPs! The fresh coconut pina coladas for sunset on the rooftop overlooking Fuego’s eruption will forever be a favorite memory for all. I would highly recommend staying here and with friends, family or a special loved one.
I travel extensively and of all the hotels I stayed this was by far the friendliest service I have ever had. Everyone at the hotel went out of their way to ensure that we were satisfied with the service. We loved having breakfast or lunch at their restaurant terraces, overlooking the wonderful views of La Antigua, the Volcan de Agua and Volcan de Fuego. The food is delicious, and the service is outstanding. My room was a double bed suite with a large window overlooking one of their well-kept gardens (see picture). They keep it was pristine, with free aromatherapy and sweets daily. I also love the robes and slippers they provide. I highly recommend this hotel. It’s all they advertise and more. At the end of my week, it felt like I was leaving friends or family. A special thanks to the wonderful restaurant team: Zolin Padilla, Alfredo Ordonez, Alejandra Garcia, Manuel Celada, and Lester Torre. I can’t wait to return to this wonderful place!…
Magnificent in every way…! Super attentive staff, the room and bathroom were spectacular, the hotel gardens, courtyards and passageways are gorgeous, beautiful roof terrace for dining or relaxing, delicious full breakfast included. We enjoyed the spa circuit ans massages too, it was very enjoyable experience. A 10+ boutique hotel and spa, we highly recommend Los Pasos!
It is impossible to overstate how wonderful our stay was at Los Pasos! The room was spotlessly clean, the location was ideal (close enough to walk to the central park area, but far enough that it was quiet), the decor is so pretty, the breakfasts are delicious and the staff makes you feel like family!! They were incredibly eager to help in any way possible. They even helped us order a pizza in for delivery when we couldn't figure out how to do it online. They took a personal interest in our travel plans (we were there for a service/mission trip) and were incredibly warm and friendly. We went from Los Pasos out to a "fancy" hotel in Panajachel and all of us wished we were back at Los Pasos. In the words of my son, "Even though [fancy hotel name] has the views and pretty gardens, I would rather be back at Los Pasos. There I felt like we were part of their family."…
Check in was seamless, the room wasn’t quite ready when I arrived but they got it ready quickly. Front desk staff and all hotel staff was super nice and efficient. Great recommendations and very willing to help. Excellent customer service and will 100% return no questions asked. The room was beautifully appointed and the grounds are lush and so incredibly calming. There isn’t a corner in the hotel you wouldn’t want to sit and just soak up The view in.
Beautiful hotel very peaceful love the feeling of being in Antigua and having a clean and quiet place to stay. The service and employees is great! Definitely a place I would stay again. The spa is awesome they were a life saver.
We can not recommend a stay with Los Pasos enough! What and excellent experience this stay has been! The accommodations sort of speak for themselves in their 4 star comfort and elegance, superb location to restaurants, ruins, and cultural sites, and premier terraces for dining and drinks, but THE STAFF here is where the true magic shines brightest! EVERYBODY; management, housekeeping, wait/kitchen staff, maintenance, front desk have been so sweet, friendly, helpful, kind, and most of all, sincere in every one of our conversations and interactions that we are sad to see our 11 day trip come to an end! Honestly, they made our time here exponentially more memorable. Thank you Los Pasos, we will see you again! - Blakeley & Doug p.s - the attached photos are taken atop one of the 3 roof top terraces…what a spectacular view!…
Lovely building every corner created in different colorful tasteful design, filled with flowers and wonderful places to have coffee, breakfast, dinner or just relax. Rooms are clean, simple, yet with all the necessary amenities. Only downfall is that it was rather hot and I think a ceiling fan is needed.
Hospitality was amazing - they gave us the option to check in early (without a fee). Jorge is the GOAT!! He is attentive, mindful, and polite. Also the place is so cute!! Plants all over with the terrace, had great views and perfect for breakfast.
This is a colonial style hotel, much larger and spacious inside than its exterior suggests. Built round a courtyard with lovely terrace for breakfast, this hotel was comfortable and clean with very helpful and friendly staff. My only complaint was that the water wasn't hot enough in the shower. It is situated about a 15 minute walk from the main centre plaza and was quiet and peaceful.
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