Faraway Nantucket
29 Centre St, Nantucket, MA 02554
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Room & Suite (72)
Dining (4)
About
#12 of 34 B&Bs / Inns in Nantucket
Location
4.9
Cleanliness
4.4
Service
4.0
Value
3.9
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Tennis court offsite
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Wifi
Sun terrace
Express check-in / check-out
Private check-in / check-out
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Room features
Air conditioning
Housekeeping
Seating area
Sofa
Coffee / tea maker
Refrigerator
Cable / satellite TV
Walk-in shower
Bottled water
Clothes rack
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Historic Hotel
Languages Spoken
English, French, Spanish
Location
100Great for walkers
Grade: 100 out of 100
59Restaurantswithin 0.3 miles
50Attractionswithin 0.3 miles
Contact
29 Centre St, Nantucket, MA 02554
Getting there
Rental CarsSee rental cars from $126/day
374Reviews5Q+A64Room tips
Reviews
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This hotel in incredible, it’s like staying in a Hallmark movie. It’s in the center of town and everything is right there, easy walk from the ferry. The staff members are extremely friendly and accommodating. The rooms are beyond clean and modern with a sophisticated eclectic touch. Must have a drink, appetizer or dinner at the attached Sister Ship restaurant.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
At this time of year I think about the Christmas Stroll which kicked of today on downtown Nantucket. Christmas is a very special time of year on the island and the Stroll brings out the Best of this holiday season! For this review I am thinking back to my stay at the Faraway in August 2022. In my view the hotel complex is well situated in the center of town, so this provides for an intown Nantucket location and experience for restaurants and shopping. At the time of our stay, the hotel was undergoing some restoration, but is spite of that the hotel staff was very accomodating to our needs and provided some special attention. I look forward to returning to Nantucket in 2023 and staying at the Faraway.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: I stayed in a free standing 19th Century Building that was undergoing restoration a The room was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Don't be fooled by the Instagrammable exterior. The customer service is so poor, $800+ per night is highway robbery. There are MANY better hotels on Nantucket, do not stay here! We tried to reschedule our dates due to a medical issue and I could not get through to anyone at the hotel, only could get through to what sounded like a third-party, offshore customer service provider. Once I finally got through to someone at the hotel after calling back several times, they not only refused to accommodate our request to modify our dates, the man on the phone was so condescending, confrontational, and lacking in human decency...he even raised his voice with me. Not 4 star, $800 per night service at all. Such a horrible experience and money down the drain!
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Date of stay: November 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from LeighAnne McDonald, General Manager at Faraway Nantucket
Responded Nov 28, 2022
Dear Olivia, Thank you again for your feedback on your recent experience with Faraway. We are saddened to read this review after working so hard to resolve your scheduling conflict. Having never been a guest at our hotel, its disappointing to be reviewed on our service when you have yet to give us the opportunity to actually come in person. I followed up with you regarding your current reservation at Faraway Nantucket for Thursday December 1st for 3 nights which we spoke in person. Your original reservation was booked for an arrival on Thursday September 29th 2022 with a scheduled departure date of Sunday October 2nd. When you called in September to inform us that you wanted to cancel your reservation, we explained our cancellation policy based on the terms that you agreed upon. In the end, we made a one time exception to move the reservation to your new arrival date of December 1st. You called the hotel again and spoke to the Hotel Manager to make another change to your reservation and have it moved into the new year. As explained, we are unable to make any additional changes to your booking. Like the Airlines, travelers are given options at the time of booking to select rates and reservations that best fit their itinerary. Unfortunately you did not select a flexible cancellation and chose to select a room that was non-cancellable and non-refundable. This includes modifications. You requested a copy of our policies which I sent you shortly after our call. The online policy does outline and detail the 2 flexible cancellation policies that you can select, each with their own benefits. Both Flexible Cancellation Policies indicate that modifications are possible if made within a certain time frame. We were happy to work with you in September and understand that sometimes plans can change. We made a one time exception. Unfortunately we will be unable to resell this room at this time which will be a loss of revenue for the hotel. As a seasonal hotel, we need to achieve our revenue goals to sustain us during the winter months when we are closed. We truly hope you can make the trip this December. As I mentioned to you on the phone and in my followup email, the reservation is fully transferable. If you would like to send someone in your place, we are happy to add them to the reservation record. In the end, we hope you can make it to Nantucket before the years end. Best, MarcAnthony
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall our experience was average, the plus points were location, we were upgraded and the staff were friendly. The overwhelming downside was the distinct lack of house keeping, we were staying 6 nights, we had to ask for clean towels. When housekeeping finally arrived it was late in the afternoon and we had returned from days out and were hoping to relax, when we said that the housekeeper seemed pleased that we didn't want to vacate the room and in her words said "thats great it saves me a job". House keeping in any hotel and the Faraway was not busy during the week, should be an easy win, early action - beds made, rooms tidied and fresh water provided - sadly the easy win was not achieved and it was a massive own goal! Great shame!
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Visited the Faraway and cannot say enough about the staff, especially Leighanne and General Manager, MarcAnthony. My time was beyond my expectations having stayed throughout the island, the Faraway is located in the center of Nantucket, the check in process was quick and efficient with touch screen counters easy to use and our room was overlooking the garden and restaurant, was quiet and well kept (one would expect some noise being in the center of town :) . Leighanne was so understanding and accommodating during our stay I simply could not rave enough on her experience and assuring the time at Faraway was one of the best from greeting upon arrival for early check in, upgrading our accommodations, and providing meeting space in Sistership their signature restaurant. She was extremely informative. Even when the airport and boats stopped running, and we were stranded on the island due to a severe storm after checkout the staff continued to be accommodating to our needs. The price is so reasonable for Nantucket and the location is hard to beat. I would recommend the Faraway to others looking to stay in he downtown area. Thank you for being so accommodating.…
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Date of stay: October 2022Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: Rooms on the 2nd floor Overlooking the Garden Space
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We visited for three nights, booking a room facing the courtyard and restaurant on the first floor. The courtyard played music at all hours and fairly loud. That wasn’t the biggest issue- the worst being customer service. Completely lacking. Check in process is a mess, they seem severely understaffed, and their preferred way of communicating is via text, which no one responds to. On our third day we requested house keeping- and no one came. We were told they were busy with checking people out. Meanwhile our garbage is overflowing, we needed towels etc. For the amount you pay to stay here, go elsewhere where they will include breakfast and far superior service. We will not be returning.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I stayed at Faraway this weekend with my husband and year old daughter to celebrate our anniversary. The hotel is high-style and a great deal of thought has been put into the aesthetics down the the "signature scent" candle and the matchbooks in the bar. The rooms are expensive but quite nice, and the common areas are beautifully designed. However, there is a major management problem that made our stay quite disappointing. On Saturday night, the restaurant and courtyard were rented for a private event (wedding reception I think). There was a very loud DJ playing EDM that SHOOK our room and prevented me, my husband, and our 1 year old from sleeping. Nantucket has a noise ordinance barring amplified music post 10PM. When I spoke with the manager, they said they couldn't do anything since the space had been rented out - after paying nearly $1k per night, I would argue that I too have rights to be able to sleep? They said the music was scheduled to go til 1AM and I called the police around 1215 and they came and shut it down. Zero respect for your paying hotel guests and good luck sleeping. The shower in our room had no lip - apparently the drain didn't drain and I got out of the shower to discover that the water was not only all over the bathroom but had flooded into the bedroom and onto my suitcase and latop. Thanks to poor maintenance and design, I have some damaged clothing and a ruined laptop. In summary, a beautiful hotel but really poorly run. They need to pay more attention to the basics. Would not stay here again or recommend.…
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Cute place and a great location in town. Unfortunately they play music so loud in the restaurant that it's very disturbing in the rooms. We have two rooms here and both sound like a disco. It's great music with lots of bass, great for a dance club, definitely not appropriate for a environment where people are trying to relax and rest. I would not recommend if your looking for a place for a nice relaxing stay
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Date of stay: September 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
Room Tip: ask for a quiet room or you will be sorry
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Stayed at Faraway in the off season with another family. My friend had an issue with her room - so she was immediately moved to another one. Rooms were beautiful. Service was great - very accommodating in helping us with our luggage so we could shop for a few hours before the ferry left. Fantastic location. Was very safe. Kids loved it. We will return for sure!
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Faraway Hotel was a dream. Rooms were great but truly the experience was exceptional. We are extensive travelers to high end resorts and loved a few specific things. First of all, we rented a keep to go to the beach and i asked if they had beach chairs, figuring they didn’t because thy are an in-town hotel. Not only did they have chairs, towels but umbrellas too. Not many places offer these amenities. Also they communicate via text, which made for great but non intrusive communication. The restaurant, bar and everything was top shelf for a reasonable (Nantucket in the summer reasonable) price. They have an out door courtyard that was great for causal hanging out in the am and for drinks at night. Would stay there for sure again.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$401 - $1,151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
roberts house hotel nantucket
FORMERLY KNOWN AS
The Roberts Collection
LOCATION
United StatesMassachusettsNantucket
NUMBER OF ROOMS
60
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Frequently Asked Questions about Faraway Nantucket
Which popular attractions are close to Faraway Nantucket?
Nearby attractions include Whaling Museum (0.1 miles), First Congregational Church (0.2 miles), and Nantucket Lightship Basket Museum (0.2 miles).
What are some of the property amenities at Faraway Nantucket?
Some of the more popular amenities offered include free wifi, facilities for disabled guests, and express check-in and check-out.
Which room amenities are available at Faraway Nantucket?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Faraway Nantucket?
Guests can enjoy free instant coffee during their stay.
What are some restaurants close to Faraway Nantucket?
Conveniently located restaurants include b-ACK Yard BBQ, The Juice Bar Homemade Ice Cream, and Ships Inn Restaurant.
Is Faraway Nantucket located near the city center?
Yes, it is 0.09 miles away from the center of Nantucket.
Which languages are spoken by the staff at Faraway Nantucket?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Faraway Nantucket?
Many travelers enjoy visiting Oldest House (Jethro Coffin House) and Kitchen Garden (0.4 miles), Greater Light (0.3 miles), and Hadwen House (0.2 miles).
Is Faraway Nantucket accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.