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Nantucket Resort Collection

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3 Step Lane, Nantucket, MA 02554-3544
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Traveler (236)
Room & Suite (587)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 12 hotels in Nantucket
Location
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Value
Travelers' Choice
Indulge in the serenity of calm, sweeping shorelines without sacrificing the convenience of town. Just steps from the quaint beaches, restaurants and shops of beautiful Nantucket Island, the Veranda House Hotel Collection is the perfect starting point for your New England getaway. Spectacular vistas of Nantucket Harbor and our terraced gardens mingle fresh salt air with blossomed breezes. At The Veranda House, luxury awaits. Your relaxation is our priority. Enjoy a staff-served epicure-style breakfast, afternoon cookies and sparkling wine. We offer full concierge service to make your stay even more complete.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Non-smoking hotel
Outdoor furniture
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Iron
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Historic Hotel
Languages Spoken
English, Spanish
720Reviews4Q+A100Room tips
Traveler rating
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Popular mentions
Ashli wrote a review Jul 18
1 contribution
My mother and I stayed at the Veranda house for 5 nights in June. We instantly fell in love as we entered the lobby and were greeted by the cutest dog, Stella. The staff was amazing and they offered us great recommendations for things to do during our stay. The electric shuttle was a great feature. The water in the lobby was amazing and the chocolate chip cookies always made my day. The bed was very comfortable!
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Date of stay: June 2021Trip type: Traveled with family
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Raisa F wrote a review Jul 18
Jersey City, New Jersey1 contribution
My boyfriend and I had a great stay at Veranda house. We stayed for an extra long weekend and while the weather during the weekend wasn’t ideal we made the most of it. The manager and staff were helpful and friendly and we loved seeing Stella (lobby dog!) engaging with the guests and their pets. We enjoyed the complimentary breakfast items, took the electric grey lady to the beach (so convenient!), and they even provided beach towels for us which we hadn’t thought of when packing. The only thing to note is that our room did not have a closet and the nightstand had a slight wobble. Other than that we loved our stay and are looking forward to coming back!
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Date of stay: July 2021Trip type: Traveled as a couple
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dashdoggy wrote a review Jul 18
Long Island, New York61 contributions30 helpful votes
This was my 4th visit to the Veranda house. We had stayed last a few years back prior to covid and really enjoyed it. Unfortunately the hotel has taken a few steps backwards. We were aware that some of the rooms were very small. Unfortunately we got tricked like many others with the room we chose on line. The room was so tight we couldn’t fit out suit cases in an open position. There was no closet. Lastly the shower need needed tightening as water sprayed all over and the shower bar was loose. I was able to hand tighten and used a butter knife to tighten. John was kind enough to allow us to move rooms the following day. This room was bigger and made our stay more enjoyable. That being said, the hotel supplies one ice bucket sized garbage can. House keeping is only upon request. I found myself and others daily taking out their garbage on vacation. I was told the lack of cans is part of the ascetic. Also there are few clothes hooks which in a small space would be helpful. More can be done inexpensively to make the rooms work. Floors are crooked - it is an old Inn, but furniture is not adjusted so draws fly open or dressers rock. Some may find this quaint.. The breakfast really has been reduced to a snack with little choices - yogurt and quiche . Coffee was weak and set up late - on two dates the staff forgot to brew it. Not fun when working in am before family arises. The wine happy hr is gone. On the positive there is free water. The Inn used to have a filtered water bottle fill up but it was broken. The bathroom in the lobby also was out of order for 2 of the days we stayed. Curiously there is a handyman on staff but he didn’t seem too handy. There is a nice fire pit and nice grounds. Location is great and views are nice from high floors. We visit the island at least once a year but for the money will try another place next time or ask better questions before booking. Staff were accommodating and helpful especially Simone.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Small rooms - make sure prior room is suitable.
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Response from John Bottino, General Manager at Nantucket Resort Collection
Responded 1 week ago
Hi Craig, Thanks for your review and patronage of The Veranda House. I think it's fair to say that we've all taken a few steps back both during and post-covid, and are really looking to find that sweet spot of service and product given the rapid ramp up and demand we're seeing this season and moving forward. I will definitely be following up with my team regarding the timeliness of our breakfast service, as I agree having fresh brewed coffee available first thing in the morning is crucial for a start to the day. Regarding the bathroom in the lobby - we did have a leak caused by condensation with our HVAC system which required us to tear down some ceilings and walls - a bit of work beyond Larry our Maintenance guy's scope of work. We do have an additional bathroom in Chapman House with a shower - which was offered when I explained to your partner that we could not extend a late check out past 1 pm due to business demand. Thank you for your kind words about Simone - she is truly an angel sent from above and I am so happy that you found her helpful during your stay. Best, JCB
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McNairy wrote a review Jul 17
1 contribution
The hotel rooms are very small and don’t even have closets or a place to hang up clothing. The place was advertised a full service hotel but has the same amount of service as a double tree. The advertised breakfast consists of yogurt and a stale bagel if you happen to get there early enough. The sheets on the beds were filthy, when asked for clean sheets, we came home to beds with no sheets. When asked for sheets after waiting for an hour for the general manger finally came and put on the sheets while being very disrespectful. Lastly, we saw several cockroaches in our room.
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Date of stay: July 2021Trip type: Traveled with family
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Response from John Bottino, General Manager at Nantucket Resort Collection
Responded 1 week ago
Hi Dillon, Thank you for taking the time to share your experience. I am sorry that the physical features of the room did not meet your needs and will pass this along to our design team as we look for opportunities to enhance our product. We are taking your feedback on our breakfast program very seriously as we look to refine our service to meet the needs of everyone. Our front desk team is available from 7 am to 11 pm, and all after-hours calls are answered by myself or a member of my management team. It is my sincerest apologies that your sofa bed was not made up prior to your return and it was my pleasure to assist in making that up and applying a $200 credit to your folio for the oversight. Standing in the guest corridor yelling obscene language at 1:30 am while also removing items from our lobby is not acceptable behavior and impacts the experience for our other guests - asking you to please lower your tone was not a sign of disrespect on my part. I have taken your room out-of-order so we may have Ecolab our pest-management vendor complete an inspection and treatment of your room. We wish you all the best, JCB
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Jennifer wrote a review Jul 6
Boston, Massachusetts2 contributions
I stayed here for a long weekend and couldn't have had a better experience. The location is ideal, the room was beautiful, and the entire staff was incredibly friendly and helpful. The decor is elegant and cozy at the same time and I absolutely love the Matouk bedding. The hotel was fully booked that weekend but that didn't keep us from getting top tier treatment. In the morning they served these amazing chia seed overnight oats with fresh berries that I could eat every morning, along with yogurt parfaits, bantam bagels, and pastries. Everything was individually proportioned or packaged, so it was convenient and COVID friendly. John, the manager, was incredibly helpful all weekend. He offered suggestions, gave great directions, called us cabs, and even made us reservation at a restaurant. On Sunday night we got back from a very late dinner and my fiance called the front desk for an extra towel. John picked up immediately and brought us fresh towels within minutes. I had to do some work on Monday, so I sat in the reception area for a couple hours and witnessed how helpful John was to every guest and his staff. I also just wished I could have stayed there forever! I'd rather WFH here than in my home office. It was so lovely and I can't wait to book our next stay. We will definitely be coming back.
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Date of stay: June 2021
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Response from John Bottino, General Manager at Nantucket Resort Collection
Responded 3 weeks ago
Hi JYH88, You are making me blush - thank you so much for your kind words. We can't wait to have you bACK! JCB
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PRICE RANGE
$211 - $554 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the veranda house hotel nantucket
FORMERLY KNOWN AS
The Veranda House Hotel Collection
LOCATION
United StatesMassachusettsNantucket
NUMBER OF ROOMS
29
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Frequently Asked Questions about Nantucket Resort Collection
Which popular attractions are close to Nantucket Resort Collection?
Nearby attractions include Whaling Museum (0.1 miles), Brant Point Lighthouse (0.3 miles), and First Congregational Church (0.07 miles).
What are some of the property amenities at Nantucket Resort Collection?
Some of the more popular amenities offered include free wifi, free breakfast, and outdoor furniture.
What food & drink options are available at Nantucket Resort Collection?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Nantucket Resort Collection?
Conveniently located restaurants include The Juice Bar Homemade Ice Cream, b-ACK Yard BBQ, and Oran Mor.
Is Nantucket Resort Collection located near the city center?
Yes, it is 0.2 miles away from the center of Nantucket.
Which languages are spoken by the staff at Nantucket Resort Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Nantucket Resort Collection?
Many travelers enjoy visiting Oldest House (Jethro Coffin House) and Kitchen Garden (0.3 miles), Greater Light (0.3 miles), and Old Gaol (0.5 miles).
Does Nantucket Resort Collection have any great views?
Yes, guests often enjoy the harbor view available here.