White Elephant
50 Easton St, Nantucket, MA 02554-2258
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Full view
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Room & Suite (108)
Dining (12)
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About
#6 of 12 hotels in Nantucket
Location
4.8
Cleanliness
4.7
Service
4.6
Value
4.0
Travelers' Choice
An island landmark, the iconic White Elephant, has been named among the finest luxury hotels on Nantucket Island for decades. Steeped in island charm, surrounded by the natural beauty of Nantucket's timeless surroundings, our waterfront resort has grown to include chic rooms with abundant natural light, spacious suites many with balconies and magnificent harbor views, garden cottages, luxurious residences and downtown lofts. Edging the harbor, White Elephant is steps from Children's Beach, the Brant Point Lighthouse, and Nantucket Town. Relax by the outdoor heated pool in a private cabana or hop on a bike and explore the area. Enjoy steaks and seafood, sip cocktails on the Harborside Lawn, or rejuvenate in our spa. Take in the sights of Nantucket Harbor and experience the beauty, serenity, and romantic nature of Nantucket Island.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children's playground
Parking
Wifi
Pool / beach towels
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Highchairs available
Strollers
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air purifier
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
English
Location
Full view
85Good for walkers
Grade: 85 out of 100
35Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
Contact
50 Easton St, Nantucket, MA 02554-2258
Getting there
Rental CarsSee rental cars from $126/day
552Reviews5Q+A100Room tips
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White Elephant is an emblematic property of Nantucket; the location is perfect overlooking the harbor and the building is gorgeous keeping sigh the classic Nantucket style. We were lucky to have room with a balcony overlooking the harbor (although there was construction right in front of us)• you really can’t beat the location if you’re looking to be conveniently next to downtown while still having a more relaxing atmosphere. Service was 50/50. The person in charge of the bikes was extremely helpful even sharing itinerary tips’ the cleaning lady was also very accommodating and the concierge went above and beyond to help book our day trip to Martha’s Vineyard. However we had an awful experience with one of the front desk people; upon our checkout who was very aggressive as we had not understood checkout was at 11 - she got extremely angry and was very rude which is not normal given we spent a week in this establishment and checked out 30 min late. Other more minor hiccups: 1) another front desk worker (Night Shift) said she would book our taxi for the airport but did not and she did come across as a bit weird (?) 2) the pre arrival concierge booked our reservation for Topper’s but failed to book or let us know about the boat to get there… besides the unequal service we did have a great time and definitely recommend for a family!…
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
While my family and I enjoyed staying here and we would likely stay again…an incident around the complimentary coffee and complimentary pastries has left a bad residue (no pun intended, lol). So, early in the morning (7am) when the service was put out in a lobby area I inquired about possible gluten free options (I have celiac)… a worker responded with exasperation “ of course we have gluten free options!” I asked if I could have a piece of gf toast or granola bar, whatever there was…I waited for a few minutes and then was told I would have to wait for room service to open at 8 am and order from them. Two issues with this- 1) the worker’s attitude was rude and uncalled for, I felt embarrassed, 2) if they wouldn’t supply a gf complimentary item I do want to ask why? Later at dinner I also asked for gf bread- I did receive one piece of gf bread and the charge was $5… I mean come on! We were spending lots of money for the suite as it was but I did feel offended by the charge ( on top of the earlier attitude)…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Bettina Landt, General Manager at White Elephant
Responded 3 weeks ago
Dear MPKC; Thank you for posting your review. I will follow up with the team. I couldn't agree more that the experience with the GF bread should have been handled differently on both occasions! If you would like me to refund you for the room service charge, please reach out to me at blandt@whiteelephantnantucket.com so we can get it done correctly. I am glad you had a wonderful time otherwise! Sincerely, Bettina
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Hi, I recently stayed here in Room 11 and we had a wonderful stay. David in particular was tremendously attentive. We were in town for a wedding and we had some pregnant women in the group and he went out of his way to ensure everyone was comfortable. We appreciated it! John S.
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bettina Landt, General Manager at White Elephant
Responded 3 weeks ago
Hi John S. Thank you for hosting such a wonderful review. I am glad that David was able to make your time on island even more memorable by taking extra care with some of your group! Sincerely, Bettina
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The management and staff at the White Elephant are absolutely top notch. The courtesy and care of their guests is what sets them apart! Every part of the trip was easily arranged, with the help of Patty, and some suggestions from the concierge!
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bettina Landt, General Manager at White Elephant
Responded Jun 4, 2022
Thank you for your wonderful review. Patty is doing an excellent job as are our delightful group of concierges! We are off to a great start to the season!
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Best service we've ever experienced. We're world travelers and there isn't a single property that comes close to the white elephant. We stayed in June 2021. We checked in the day of our wedding and got to enjoy several days of wedded bliss. The customer service here is absolutely insane. They have thought of everything to make your stay the best it can possibly be. They even transported some of our wedding guests to the venue on their own shuttle! The rooms are clean, spacious, and quiet from neighbors. I cannot rave enough how lovely the staff is. They knew us by name and made us feel special. Brant Point is fantastic for on-property dinner as well. You can't beat the location. Thank you for making our stay so memorable.
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Date of stay: June 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bettina Landt, General Manager at White Elephant
Responded Jun 4, 2022
Thank you for your glowing review! We are so excited to be off to another great season! Have a wonderful summer!
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+1
We stayed in room 154 and loved every minute of our stay. We were greeted at the ferry and shuttled to the hotel. The check-in process was friendly and efficient. Our room was not yet available and we were upgraded to a beautiful room on the water with a private deck. We needed ice before dinner and a bucket was delivered within minutes. We needed a ride to and from our restaurant which was timely and friendly. We enjoyed a perfect breakfast on the water. (Loved hearing the ferry horn in the fog). This is clearly a first class hotel with a well trained staff every aspect of the service from reservations, housekeeping, food and beverages was perfect. Thanks for your efforts.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bettina Landt, General Manager at White Elephant
Responded Nov 29, 2021
Dear Pfoley52; Thank you for taking the time to review us. It sounds like you had a wonderful time. Happy Holidays and we hope to see you again soon! Sincerely, Bettina Landt
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For many years I've been an "inn" person. Quaint surroundings, great breakfasts, easy conversations with owners and other guests... But for our 37th anniversary, I wanted a room that had a closet (many don't on Nantucket) and a king bed (many don't on Nantucket). I was a bit nervous given other reviews about the White Elephant saying "dated" and "unfriendly staff" but I have to disagree with them. Our room (and I didn't even book a harbor view) was lovely, large, had a very comfortable king bed AND a little porch out back which I didn't expect. The furniture was really nice and the room was super clean. I could go on and on, the bar is beautiful, the Manhattans first class, the included coffee and pastries in the morning a bonus, the drive to the Island Kitchen for dinner one night, the drive with my bike and our luggage back to the ferry... Honestly, I am a picky traveler and this one checked all the boxes and more.…
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip: You honestly don't need to pay for a harbor-view room when they have dining and lounge chairs...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bettina Landt, General Manager at White Elephant
Responded Nov 29, 2021
Dear beav; Thank you for taking the time to review us. We do have so many offerings for our guests, such as the complimentary bikes, the courtesy cars, the availability of room service, the seasonal pool, the complimentary coffee and pastries as well as port and cheese daily... the list goes on. We do love our neighborhood of Bed and Breakfasts too. They are such an integral part of the island. We are glad you treated yourselves. Congratulations on your anniversary and we hope to see you again for your 38th! Sincerely, Bettina Landt
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Our stay at The White Elephant was perfect in every way. We stayed at the Inn (room 35) and at first sight it looked a bit tight but was sufficient with an amazing bed and bedding and a huge bathroom equipped with every amenity you can imagine. My favorite part of the room was hearing the ferries horn roll! The customer service was top notch, kudos to Sherry and Orise (sorry for the spelling!) There is a complimentary BMW that there are 2 drawings for (9am and 4pm) every day to use for 4 hours, which was awesome! The staff was always ready with any request, be it a ride to the beach, with chairs, towels and umbrellas to a bucket of ice to restaurant recommendations and reservations. We both agree that our visit next September wouldn't be the same without a repeat stay. Looking so forward to our next visit! Nantucket and the White Elephant are truly magical!…
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was our first visit to Nantucket. We were told this was the best place to stay by our travel agent PROS; The location of the hotel was perfect. The courtesy shuttle service was a great plus JT was a great customer service shuttle driver CONS; The room we had was very dated for such a high price we paid. The room had minimal extras. No ice service. It took over 10 minutes to get a bucket of ice. The people at the front desk were not very nice. It was like we were bothering them to ask a question VERY EXPENSIVE for what you get.
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Date of stay: August 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bettina Landt, General Manager at White Elephant
Responded Aug 30, 2021
Dear Jim P; Thank you for taking the time to submit your review. JT is such a wonderful asset and the courtesy shuttle service is something many of our guests take advantage of to get them where they need to go within a mile of the hotel. The rooms are more traditional at the hotel. If you are looking for more modern, the residences and the inn might be more to your liking. I am happy to help you select the right accommodation for next time. I will review your observation with the Front Desk, although it has been a long summer, everyone deserves a kind and warm interaction. Thank you. Here is my email address for any future inquiries: blandt@whiteelephantnantucket.com Be well and have a wonderful remainder of your summer. Sincerely, Bettina Landt General Manager
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I used to work at this hotel when it was a real five star hotel. When I went into the lobby last weekend no one greeted me. I walked around and decided to check out the "gift shop" and not one person asked me if I needed help or greeted me. 3 women at the front desk were talking in their native language to the bell captain (are they still called that?) I waited for someone to help me, or offer help.....NADA. I finally walked up to the desk an it was apparent I was "interrupting". Even they were not helpful, I did buy something and when she was finished with my credit card she threw it on the desk between the plexiglass, and asked if I needed a bag. I asked where I could maybe find a nice golf shirt in town, and she said "I don't know just walk around". I was so disappointed with how it's run and how the employees are trained. It's not a 5Star establishment anymore. For that they charge per night, skip it. you're only paying for the view.…
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Date of stay: August 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bettina Landt, General Manager at White Elephant
Responded Aug 30, 2021
Dear Sallyanne A; Thank you for letting us know about your experience. I am glad you are letting us know about your interactions with the team from the perspective of a guest not staying with us. I will review it with my front office and bell team. Please feel free to reach out to me directly anytime. Blandt@whiteelephantnantucket.com Sincerely, Bettina Landt General Manager
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PRICE RANGE
$475 - $1,900 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
white elephant nantucket
LOCATION
United StatesMassachusettsNantucket
NUMBER OF ROOMS
117
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Claim Your Listing Frequently Asked Questions about White Elephant
Which popular attractions are close to White Elephant?
Nearby attractions include Whaling Museum (0.2 miles), Brant Point Lighthouse (0.04 miles), and Nantucket Dreamland Theater (0.3 miles).
What are some of the property amenities at White Elephant?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at White Elephant?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at White Elephant?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to White Elephant?
Conveniently located restaurants include The Juice Bar Homemade Ice Cream, Dune, and Oran Mor.
Are there opportunities to exercise at White Elephant?
Yes, guests have access to a fitness center and a heated pool during their stay.
Is White Elephant located near the city center?
Yes, it is 0.3 miles away from the center of Nantucket.
Are any cleaning services offered at White Elephant?
Yes, dry cleaning and laundry service are offered to guests.
Does White Elephant offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to White Elephant?
Many travelers enjoy visiting Oldest House (Jethro Coffin House) and Kitchen Garden (0.5 miles), Greater Light (0.6 miles), and Hadwen House (0.6 miles).