The Wauwinet

120 Wauwinet Rd P.O. Box 2580, Nantucket, MA 02554-4213
Traveler (237)
Room & Suite (45)
Pool & Beach (31)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.5
#7 of 12 hotels in Nantucket
Location
4.7
Cleanliness
4.8
Service
4.5
Value
4.0
The Wauwinet is situated in between the Atlantic Ocean and Nantucket Bay, The Wauwinet is the island's only Relais & Châteaux hotel. An adults-only escape, it is the stuff of storybook romance. Its grounds are beautifully landscaped, with unmatched views and access to two beaches - one on the ocean and one on the bay. The 33-room inn is a study in luxe comfort, from Pratesi linens to antique furnishings and private sundecks. TOPPER'S, its New American cuisine restaurant, is consistently ranked one of the top in New England. A continual recipient of Wine Spectator's "Grand Award," the restaurant features over 2,000 American and international wine vintages. Guests who desire a casual open-air lunch can linger on TOPPER's Deck before ambling out to the beach for sunbathing, a little fishing, or a boat trip.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Beach
Bicycles available
Free shuttle or taxi services
Business Center with Internet Access
Banquet room
Parking
Wifi
Restaurant
Breakfast available
Tennis court
Shuttle bus service
Spa
Concierge
Gift shop
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Room service
Safe
Flatscreen TV
Complimentary toiletries
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Boutique
Languages Spoken
English
315Reviews5Q+A62Room tips
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Detailed Reviews
frequent-traveler777 wrote a review Jan 2020
san diego123 contributions79 helpful votes
The Wauwinet is a special place and a "bucket list" experience for visitors to Nantucket. Although the room rates are expensive during the high season, we stayed at the Wauwinet in mid-October and our room was "only" $275 per night. The room rate includes almost everything you could desire (WiFi, Bay cruises, continental breakfast and afternoon tea, bicycles, tennis, and of course concierge services, just to name a few). The service at The Wauwinet is among the best we have experienced in our many travels. The staff members are very experienced and kind and quick to offer their help to meet your needs. The Wauwinet's restaurant Toppers is one of the best restaurants on Nantucket, and there is no need to leave the resort to enjoy great dining.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from wauwinetmanager, General Manager at The Wauwinet
Responded Jan 9, 2020
Dear traveler777, Happy New Year! Thanks for the shout out much appreciated! We are off to an amazing 2020! Looking forward to welcoming all back to the property April 16th when we open again! Until then all the best! Eric LANDT General Manager
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ncinaz wrote a review Jun 2021
Tucson, Arizona76 contributions153 helpful votes
The Wauwinet is far from town, which I found to be a positive rather than a negative, and while the rooms are small the property itself does not feel small. The hotel faces the harbor and has a glorious lawn facing the water. Just a few hundred feet in the other direction is a pristine ocean beach with few beachgoers other than the seals who cruise up and down the beach. Food and service were excellent, and the regular shuttles to town made that trip easy and stress-free. Looking forward to staying again next summer!
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: I thought it was worth it to book one of the better rooms on a high floor facing the lawn and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Landt, General Manager at The Wauwinet
Responded Jul 1, 2021
Dear ncinaz, Thanks for the very nice review! We love to hear about how much you loved the island and hotel. Stress free is our secret recipe! See you again soon!
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Mgal2494 wrote a review Jun 2021
Washington DC, District of Columbia6 contributions3 helpful votes
The Wauwinet is close to perfection. The location is amazing and the people are kind and attentive, but new. I hope to come back soon to see if they have fixed the small issues remaining. The sheets are amazingThe pillows are old moldy and lumpy, we asked for a down pillow and got one old feather pillow. The blankets are thick and hot for the summer, we asked for a lighter one and got two tiny throws. You can't order breakfast the night before, we tried twice. Once we didn't get silverware. The next day we thought to just do coffee as that was easier, but they forgot about it so we almost missed the strict 10:30 am cut off. The best hotels show their people what luxury is, thoughtfulness goes a long way. If they fix these small issues the hotel will be magical. I look forward to returning and seeing what these wonderful people can do!
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Landt, General Manager at The Wauwinet
Responded Jun 27, 2021
Dear Mgal2494, Close to perfection is nice feedback but agreed but thoughtfulness does go a long way! I hope you have a chance to revisit perfection again! We would love to show you our hospitality over and over again! Bliss that is Wauwinet & Nantucket provide. Repeat as often as necessary! Believe me we can do!
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allaroundtheworld wrote a review Aug 2020
New York City, New York14 contributions18 helpful votes
It is easy to see that the Wauwinet Inn is no different from most other organizations, where a deficient management team poisons the customer experience and probably the experience of everyone who has to work there. In the Wauwinet's case, the two primary front desk managers in the hotel are the problem and are responsible for the unhappy, unhelpful "no" culture that permeates the staff when interacting with guests.

I have never encountered customer service this poor anywhere else in the world at comparably priced hotels when I've paid $1500/night as I did here on each of my two 3 night stays this summer, once over July 4th and once at the end of July.

The property is beautiful, the restaurant is serviceable and some of the junior hotel staff who have not worked there for very long are personable. Additionally, they had adequate precautions and procedures for handling COVID.

As for the primary front desk managers, my experience was more or less ruined after dealing with them. A guest should not dread interacting with the hotel staff but that is exactly what happened for me during both of my stays. Their tact is to say no to even simple requests like a later check out by 2 hours, which would leave 3 hours for the staff to clean my room before the 4pm check in time. In a property with only 33 rooms (according to their website). Pointing these facts out to very tall maie manager at the front desk, he stared at me dead eyed and repeatedly said no, even going so far as to insult my intelligence with some sort of semantics game about 4pm being the "guaranteed" check in time "although guests may check in earlier". Of course, I personally was refused an earlier check in when I arrived but by the time this unpleasant exchange occurred, I was accustomed to being treated disrespectfully by this particular manager, and his female colleague who worked during the day shift. Sadly that is just one illustration of our experience here and the 3-4 others similar to it were identical in tone, lack of tact by the managers. dismissiveness etc.

As per the title of my review and the body of my review above, I would return to the Wauwinet if the management changes because it is a beautiful property in a nice location and has much potential. I hope that these poor management hires are aberrations that are addressed by the time I consider returning.
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Date of stay: August 2020
Value
Rooms
Service
Room Tip: bay view rooms are worth the view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Landt, General Manager at The Wauwinet
Responded Aug 11, 2020
Dear 44456543, Thank you for you review and feedback. Sorry to hear about your interactions with our front office team. While we can meet at times special requests for additional items we do our best to exceed exceptions. Sorry that we were not able to meet your requests for a late check out. We are lucky and feel very fortunate to be able to be open the hotel this season and give some sort of normal safe hospitality experience during these unusual times. We will always welcome you back! We are in the business of creating great vacation memories and I know my team can deliver! I do hope you decide to return! I will welcome you back personally! Regards, Eric LANDT General Manager
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Steve S wrote a review Jun 2021
1 contribution3 helpful votes
The hotel is very pretty and I like the redesign they did a few years ago. Access to the beach is convenient for a hotel on Nantucket, when so many hotels are located in town. Our room was above the entrance and I was concerned it might be loud, but it was quiet enough.

That being said, there were many little things about service that don’t make this a 4-star hotel. Perhaps it’s because they’re seasonal; I’m sure keeping experienced, quality staff is harder when you’re not operational year round.

Nothing was egregious, but all the little things that were wrong add up, and we came to expect that everything would somehow be a hassle rather than seamless, which is what you want at a $800+ night hotel.

Here are just a few incidents we had:

—A friend sent a bottle of champagne to our room, but there wasn’t a corkscrew. We were
Told it was supposed to be in the nightstand, which it wasn’t. They did deliver one quickly.

—Turn down didn’t happen one night even though we went into dinner in town, so there was plenty of time.

—At check in, we were told there would be water bottles and we were welcome to refill them from the filtered water station but there were in fact cans of water, so refills weren’t possible.

—We wanted to play tennis, and there was confusion over whether they had rackets there. Then there was confusion over getting tennis balls.

—Our dinner reservations the concierge made were for the wrong night, and it took several emails, conversations with the front desk, and we finally kindly received a phone call from the GM to get it straightened out. (I understand that mistakes happen, but it should have only been one conversation to get it fixed, not three.)

—the QR code to the room service menu linked to an old menu

—I ordered a cake for my partner’s birthday and received someone else’s 50th anniversary cake!

The list goes on… everyone who worked there was perfectly friendly and polite, but the service was neither polished nor up to luxury hotel standards. .

We kept saying to ourselves, it’s no Four Seasons, which is where we’ll be booking our next vacation instead.
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Landt, General Manager at The Wauwinet
Responded Jul 1, 2021
Dear W981WVsteves, Thanks for you feedback! My apologies for the missed details during your stay. The island is so lucky to be so busy in June and we appreciate your business. The staff of the hotel including myself take feedback seriously. We hope to welcome you back and know that we can deliver the service and hospitality your expect.
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Kori J wrote a review Aug 2020
Avon, Connecticut41 contributions34 helpful votes
But I don’t.

Arrived Monday 8/1 for the week and right from the start the experience was disappointing when our pre-arranged ferry transportation was not there. Hotel grounds are beautiful and even though I knew my $900 a night room was a queen, I was shocked by the broom closet size. It’s hard to get around in the room and the bathroom is so small you can’t really open the door and stand in it at the same time.

Monday night we woke up to 77 degree room despite the ac being set at 67. We called the desk and were told to turn it off, wait, and turn back on. That worked but ruined my sleep and we later learned the a/c is a known issue. I wonder if the relais et chateaux reviewers had our room!?

We’ve also experienced their island van shuttle being operated without a/c on the hottest of days, and a lot of unfriendly / unresponsive wait staff. Even this am moments ago for coffee and pastries, we had to ask for plates, then for silverware, and more coffee. A couple of the staff were helpful but the main hostess seemed annoyed. I hope the remaining trip improves but I’m not holding my breath.

Would we come here again at any cost, no. But is it even more of a stick in the eye at $900 a night- absolutely.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Landt, General Manager at The Wauwinet
Responded Aug 11, 2020
Dear Kmjohanson, Thanks for your feedback! Sorry about the HVAC issues you experienced. We do move quickly to address issues and correct with experienced HVAC maintenance team members. I do apologize for the A/C issues in both areas. Please know we take all feed back very seriously and address each item with empathy and resolution in a timely manor. I am proud of the state of Massachusetts, Nantucket and The Wauwinet for doing such an amazing job making the island a safe place to travel when there is so much concern related to travel vacations.. We will continue to welcome feedback and make improvements as well as always have open doors to welcome your back! Regards, Eric LANDT General Manager
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bionda30 wrote a review May 2021
London, United Kingdom61 contributions44 helpful votes
My husband and I stayed at the Wauwinet for two nights in April. Upon arrival, my initial impression was that the property, as well as the hotel itself, looked a lot less grand in-person, than it did viewing it online. It's actually quite small, and because we were here in the off-peak month of April, it didn't feel too tight, though I imagine it would come summer. Check-in was very nice, and included a complimentary glass of champagne, which was a nice touch.

The room was very small, though due to this being a historic property, we were prepared for this. Still, I think it's worth noting, even given the age, the room felt claustrophobic. We booked a Bayview room, and the view was pretty, though not very private as just below were lounge chairs and a common pathway. The bed was very comfortable, and the linens were of a very good quality.

The restaurant (Topper's) was perfectly fine, though not exceptional. The food and wine were not what I expected given the cost of the experience. Service was very good; professional, prompt and friendly.

The hotel's complimentary shuttle service is probably its best amenity. The shuttle will take you into town, and also picks up to bring you back, which is a huge convenience while on the island where I presume, most tourists, like us, do not travel to Nantucket with a vehicle.

Overall, this was a pleasant stay, but not worth the hefty price, and in my personal opinion, did not live up to the the hype.
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Date of stay: April 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Landt, General Manager at The Wauwinet
Responded May 25, 2021
Dear bionda30, Thanks for the nice feedback. I hope you have a chance to visit again in the future when COVID is gone. The spring time is always great but the fall can also bring some wonderful weather. In TOPPER'S restaurant we are now are serving our tasting menus again so we are really excited about this. The governor of the state will lift all related COVID restrictions so we will be back to delivering our gracious hospitality to all our guests. All the best!
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James H wrote a review May 2021
1 contribution
The Inn is as advertised -- a small, quaint, high end facility on a spectacular location. The views are magnificent and you have immediate access to both a bay and ocean beach. Our room was fairly small but nicely appointed. Drawer space is limited and there is no refrigerator or even an ice bucket, but the front desk provides whatever is needed on request. The food and service in the restaurant are superb, although the entree selection for dinner was quite limited - only six choices, two of which were sandwiches. Prices are on the high side, but quantities are ample. We greatly appreciated the use of the complimentary car (a sporty BMW) for an afternoon so we could explore the island more fully.
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Review collected in partnership with Relais & Chateaux
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Landt, General Manager at The Wauwinet
Responded May 25, 2021
Dear James H, We love the BMW relationship as well it is an amazing car! Glad you could explore the island and see why we love it here so much! Hope to see you again!
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thej wrote a review Oct 2023
Peoria, Illinois101 contributions57 helpful votes
Beyond pleased with our decision to stay at the Wauwinet during our 5 night stay in Nantucket in September.

Even pre-arrival the hotel was communicating with us to provide information and offer assistance with our plans during our stay, informed us of arrival options depending on whether we would fly to Nantucket or used the ferry.

The hotel, the staff, every aspect so charming and welcoming. Every person made eye contact and smiled and greeted us whenever we’d see them.

There was always a nice gentleman at the door to open it for you and greet you. The young women at the reception were so friendly, informative, and willing to help or answer questions.

We stayed in a Bayside room on the 2nd floor that we chose for the view. I loved that in the hallway on a table was a bowl full of fresh apples and recent hard back books.

The sunny yellow doors to the rooms are just the beginning of the warm welcome as we entered the room.

It seems they thought of everything. The lamps on either side of the bed had 3 way switches so we could dim the lighting. We also had great reading light so we could read in bed and a selection of hard back books already in the room. There were personal touches like the birthday cupcake with cloth napkin and utensils for two and a handwritten note.

The bathroom, while small, was sleek and modern, providing L’Occitane products, plush robes, and slippers.

The hotel feels like it has history and has been there a long time (it has) Our room made us feel at home and comfortable with its big soft bed and fluffy pillows. We appreciated the armoire and furniture styling.

Every room, every part of the hotel is warm and inviting. The fire was burning daily in the library. Such an appealing setting for the afternoon Port, Sherry and Cheese, one of the many amenities of the Wauwinet.

There are variety of excursions offered. We enjoyed the ride around the bay with Captain Rob in the Wauwinet Lady.

Our last night we enjoyed popcorn delivered to our room in Crate & Barrel popcorn dishes.

We also loved the convenience of having Toppers right there. I’ll post a review (5 star) of the restaurant separately, but I’ll just say here they served one of the best halibut dishes I’ve ever tasted.

The general manager is friendly, visible and involved. He chatted with us when occasionally we’d pass by and made sure they were doing their best so we would enjoy our stay.

I could go on, but I’ll let you discover it yourself.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sean Burpee, General Manager at The Wauwinet
Responded Oct 11, 2023
Dear thej, Thank you for your visit and for taking the time to provide such a thoughtful review. We're delighted to know you enjoyed the peaceful tranquility of The Wauwinet, comfortable amenities and warm hospitality of the team. Our variety of seasonal activities, lead by Captain Rob, Chef Kyle and the team make for a great escape when not relaxing by the fire with a good book. Safe travels, we look forward to welcoming you back soon. Best regards, Sean
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Connor Smith wrote a review Aug 2020
9 contributions2 helpful votes
Went for drinks on the lawn during sunset. We were excited to get there early enough to get a great spot on the lawn to enjoy drinks for the sunset. Unfortunately, the service made the whole experience very disappointing. Service was rude, unorganized, and extremely understaffed. It took an hour to get our first $20 drink and we could barely get the attention of the staff to get a second drink. We saw multiple other couples struggling with the same thing, and even witnessed an altercation between a couple and the wait staff. They make non-guests of the hotel feel guilty for being there. We originally looked at staying at the Wauwinet for our hotel, and I’m glad we chose another. I will never be staying at the Wauwinet in the future because of this experience.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Landt, General Manager at The Wauwinet
Responded Aug 30, 2020
Dear Connor S, Sorry about your experience on the lawn! It has been very popular and our team is doing the best they can with the social distancing and accommodating all the guests just coming for drinks and not dinner. The expectations are high and we are doing a great job considering the circumstances and how safe the state of Massachusetts is! Please don't be so quick to judge us on the 2020 season we hit the ground running and we were just so happy to be open and operational. Our restaurant has had to make some changes in light of the covid -19 we will come back in 2021 even stronger and ready to deliver exceptional service. I do hope you will return and know that we will be here in the future to welcome all guests to a magical place called The Wauwinet!
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Joan A asked a question Jul 2020
Maynard, Massachusetts12 contributions1 helpful vote
How far a walk is it from the bea chblum cottage to the main hotel and restaurant ?
Answer from wauwinetmanager
Nantucket, Massachusetts
about 150 yards
Answer from wauwinetmanager
Nantucket, Massachusetts
The cottages are really nice and offer the most room. The main inn is also very nice. We are located 9 miles from town so the property is much quieter than town. We have a very nice lawn to relax on so our outdoor space is very private. If you have any more questions please call and speak to any of our team or visit our website. Hope to see you soon!
andyepst asked a question Sep 2017
new jersey5 contributions4 helpful votes
Are dogs allowed?
Answer from Traveling_NJ_Girl
Northern New Jersey71 contributions36 helpful votes
No, dogs are not allowed at this property. Their sister property, "The Cottages & Lofts at the Boat Basin" does permit pets. Great place for them too - very welcoming with special treats for your extended family.
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Bob J asked a question Apr 2017
Connecticut1 contribution2 helpful votes
Dogs allowed?y
Bob J asked a question Apr 2017
Connecticut1 contribution2 helpful votes
Dogs allowed?y
Answer from vincentd972
Totowa, New Jersey237 contributions58 helpful votes
Don't believe so. Best to check w team there.
vincentd972 wrote a tip Jan 2024
Totowa, New Jersey237 contributions58 helpful votes
"The deck by the water a great place to read a book!!"
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hhishome wrote a tip Jul 2023
Hilton Head, South Carolina233 contributions195 helpful votes
"Dine there, but don't expect a special experience when staying there"
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Vin D wrote a tip Jun 2023
Totowa, New Jersey1 contribution
"bring a book and shut the phone off. incredible location. "
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Emarie wrote a tip Jun 2023
Oxted, United Kingdom23 contributions25 helpful votes
"We loved the coatue suite"
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jenellyn wrote a tip Aug 2022
Simsbury, Connecticut11 contributions13 helpful votes
"Book a lower floor if stairs are an issue."
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Not the right property for you?
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PRICE RANGE
$363 - $972 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the wauwinet hotel nantucket, wauwinet hotel nantucket, wauwinet nantucket
LOCATION
United StatesMassachusettsNantucket
NUMBER OF ROOMS
33
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WAUWINET - Updated 2024 Prices & Hotel Reviews (Nantucket, MA)

Frequently Asked Questions about The Wauwinet
Which popular attractions are close to The Wauwinet?
Nearby attractions include Sankaty Head Lighthouse (4.1 miles), Nantucket Shipwreck & Lifesaving Museum (3.6 miles), and Great Point Light (0.1 miles).
What are some of the property amenities at The Wauwinet?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Wauwinet?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Wauwinet?
Yes, free parking is available to guests.
What are some restaurants close to The Wauwinet?
Conveniently located restaurants include The Chanticleer, Topper's, and Claudette's Sandwich Shop.
Are any cleaning services offered at The Wauwinet?
Yes, dry cleaning and laundry service are offered to guests.
Does The Wauwinet offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.
Are there any historical sites close to The Wauwinet?
Many travelers enjoy visiting Wauwinet (0.07 miles).
Does The Wauwinet have any great views?
Yes, guests often enjoy the harbor view available here.
Is The Wauwinet accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.