Early check in, room was big, clean and comfortable. Shuttle runs hourly and on time. Staff was friendly and accommodating. Mom's breakfast buffet was delicious. Booked another stay for next month. We loved it that much!
We love the Nantucket Inn. So glad to be back this year, missing last year due to covid. As always, we were welcomed with that Nantucket Inn smile. The staff is wonderful. The rooms are exceptional. Always clean and comfortable. The amenities are also great, with the indoor and outdoor pool. The courtyard areas are relaxing and nice to sit and unwind after an afternoon at the beach, which is right down the road. And we can't forget the best breakfast on the island. The Mom's Breakfast is something we look forward to every year, delicious waffles, pancakes, bacon, and all the fresh fruit. We can't wait to come back next year. Thank you so much for a wonderful stay!
The people who work here are so nice and accomodating. Our room was neat, clean and big. The shuttle was convenient and on time. The front desk arranged a taxi for us. The pools are great. It is nice to be able to get a drink at the pool. The free Breakfast is very good. The bed was comfortable We could bike to town and the beach. We were able to store our things at the hotel and use their facilities before check in and after check out.
Staff and hotel cleanliness was good. However, unsafe and concerns for family safety. Apparently vendors who service the hotel hang out and stay at the hotel. While at the pool these characters hang out by the pool and stared at our daughters who were swimming. We felt in safe and uncomfortable!! Seems like this hotel is in need of quality leadership and renewed investment in building care. The big outside pool is in need of quality care.
This was the most affordable hotel in town. They offer breakfast buffet with decent coffee. The vouchers don't include tip. The shuttle comes every half hour after 6 pm, but runs only every hour before that. They also make a stop at Kitty's, but we got stranded there in the chilly weather trying to get a ride back into town. Ended up having to call an Uber. Overall, I was pleased with the place. Cute decor and staff was friendly. We even got a nice Nalgene water bottle as part of the special package! My only complaint is that the wifi was really slow there. I ended up mostly just using data on my phone.
My husband and I visited Nantucket Inn for a overnight getaway. The staff was friendly. I will say I wished the shuttle service was more updated . First we had to step down to a stool to get out of the van. It was a small plastic one not very sturdy and I do not see how a elderly person could get in and out of this van. Definitely need to update their vans. Also I was under the impression that the shuttle picked up direct at the ferry …. Only to find out it only goes to the visitor center in town… short walk but still …. This is a deal breaker so I would probably not stay there because of this…Rooms were clean and just ok. At first they put us way on the other side which we did request to move and they did move us. Inn was not busy so I can’t understand why we we so far away. It was ok for just the 1 night … I would have wanted to stay longer…
This Inn has several positives & some negatives comparable to many other Tripp’s c taken and places stayed.. POSITIVES: large room, nice lobby, friendly lobby staff & van drivers. Clean pool area, grab & go breakfast option, van to beach, comfy beds NEGATIVES: room was outdated and wallpaper in bathroom dirty, stains on chair, room card kept uncharging due to near cell but no one told us why until the day we left, same breakfast 2 days in a row, 3rd day new option but we were leaving for ferry too early to sit, van times don’t always work for dinner hours with kids but we used Uber, no info at check in regarding bike rentals etc.
In view of the pandemic conditions, it is only fair that hotels be given a break for missing amenities, but this review is based on factors apart from them. We are very experienced visitors to Nantucket. Usually we rent a house, but this year, due to other trips being canceled , we planned this trip too late to find anything good. We knew some of the limitations of hotel living for a two-week period, such as the inability to cook and the constant eating out and were prepared for that. This hotel requires two weeks’ notice to receive ANY refund at all, exactly the same amount of time that the Commonwealth of Massachusetts requires many out of state visitors to quarantine for two weeks unless you have received a negative result from a COVID-19 test taken within 72 hours of arrival in the state. This was a bit daunting, as we knew nothing about quarantine enforcement there, but we jumped through that hoop via online testing anyway. This new regulation was imposed by the governor exactly two weeks before our trip. We had to decide THAT DAY whether to chance it and potentially lose thousands of dollars or to obtain a refund from the hotel. We opted to go for it and it worked out ok. The hotel is located right across the street from the Nantucket Memorial Airport in the middle of the island, so you need transportation to go anywhere and nothing is within easy walking distance. Again, we knew this in advance and had rented a Jeep to go to the beaches and to town. The hotel provides an adequate shuttle service to town and back on an hourly basis. Most of the hotel amenities are not available, all purportedly due to COVID, including the bar and the indoor pool, but also room service. When that is combined with no microwave in the room, and no coffee pot, guests are limited to the breakfast provided in the main building to obtain ANY sort of food or drink. Without a car, this is a real handicap. The hotel breakfast is ok, with a very limited selection. The hot foods were not very tasty, so you learn which ones to avoid. The staff was also meh. Some were friendly, but again, under the COVID cover, it was mostly them giving, rather than taking, orders, where to stand, masks, etc. Nobody we met was upbeat or hospitable. The whole mask thing is quite arbitrary, as it is most places. For example, at the outdoor pool - small, but ok - one must wear a mask to enter the gate or speak to the man at the very limited concession stand, but not otherwise. There are 14 chairs for guests. Our airline changed our flight time for departure from 10 am to 4 pm while we there, leaving us with idle hours on our last day. Given that most of the rooms were empty and housekeeping was not busy, we requested to pay a fee for a much later checkout. The best they could offer was 1pm, and weren’t very nice about it. That said, because we are familiar with the island, its restaurants and its varied beaches AND had the foresight to rent a Jeep, which are in very short supply in August, we had a great vacation despite these obvious limitations. …
A great place to stay! Some reviews call this place outdated but to us it was rustic and very fitting for where you are staying (an ISLAND in MA, settled on in 1641!) The cottage we stayed in felt like one of the small cottages you see in Sconset. The entire place made as many accommodations as they could during COVID times. Being 3 miles outside of town was fine with several shuttles running back & forth. Plenty of parking for cars, mopeds and bicycles. To us the real 5 star rating has to go to the entire staff at The Nantucket Inn!! Everyone we had an interaction with was always charming and very eager to help in anyway they could! Our appreciation and thanks go out to all that work a The Inn!! Thank you for making this a place we will return to!!
I’ve stayed 2 nights at this hotel and it’s in a terrible need of a makeover. The fake plastic flowers in the lobby and the outdated furniture and bad lighting make for a long visit. The women working the front desk had a horrible demeanor and doesn’t need to be working with people. I would discourage anyone from staying here