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Residence Inn Boston Andover

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Residence Inn Boston Andover
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187 Reviews from our TripAdvisor Community

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Showing 180: English reviews
Miami, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great location, not in the city but not too far if you don't mind driving. The rooms are spacious and very clean. Our flight was earlier than scheduled and we were allowed to check in early. Friendly and courteous staff. Great hot and cold breakfast. Excellent stay

Helpful?
Thank Lanny G
Chicago, Illinois
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here recently during my Boston visit for business. Most of the hotels in downtown and near by are very costly, and this hotel provided a good alternate option. Reason all charges and nice, peaceful location. All the amenities just like what you expect at Marriott. Enjoyed my stay.

Helpful?
Thank Anuj S
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this inn from 8/25-9/6/2016. House keeping was terrible. Room wasn't vacuumed at all during our stay, shower was not cleaned in all the time we were there. Floors weren't mopped. Toilet paper wasn't replenished without asking. Bedding wasn't changed unless requested. Found this out 7 days into our stay when I asked. Used towels were taken and... More 

Helpful?
Thank Norm L
Management response:

Thank you for staying with us. I am exceptionally sadden to learn about your experience with our housekeeping staff. I have shared you concern with my management team and my housekeeping staff. This is not the experience that is wish for any of my guest during they staff with us. I have taken steps to make sure that no other... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 17, 2016

We spent two nights here on Marriott Reward points as a staycation as we live in the area. It is excellent in every way. Rooms, staft, breakfast and the additional bonus of a welcome meal on Monday, Tuesday, and Wednesday nights. We were there on a Monday night and had hamburgers, hotdogs, and all the fixings. The area for breakfast... More 

Helpful?
Thank 192gaylen
Management response:

Dear Valued guest , Thank you for sharing your experience at the Residence Inn Boston Andover through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Coral Springs, Florida
2 reviews
1 of 5 stars Reviewed August 13, 2016

We were put in a room with no working air conditioning. When we made the staff aware they said they would send someone to fix it in the morning. The next day they said it could not be fix, and moved our room. When I spoke the GM about getting a credit for the night, he was rude, unprofessional, and... More 

Helpful?
Thank fvalli35
Management response:

Dear Valued guest , Thank you for posting a review regarding your recent stay with us at the Residence Inn Andover , please let me introduce myself my name is Anwar & I'm the general manager of the hotel. Please allow me the opportunity to sincerely apologize to you for not exceeding your expectations. It has never been our intention... More 

Milton, Massachusetts
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 2, 2016

My family and I stayed at this property for just a night away from home. The start of the stay was fine until a storm in the area knocked the power out. When the power went out it became apparent that the property had a back up generator that only lit the hallways (and only for about 1hr before even... More 

Helpful?
Thank Lanita M
Clermont, Florida
1 review
5 of 5 stars Reviewed July 15, 2016

I’ve stayed at this location a few times now and have always enjoyed my stay. Every staff member that I encounter has always been amazing; from the moment I arrive until I’m checking out. I would love for other hotels to copy their playbook. In a time when customer service seems to be lost the staff here hasn’t forgotten how... More 

Helpful?
Thank Vaughan3D
Management response:

Dear Valued guest , Thank you for sharing your experience at the Residence Inn Boston Andover through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire... More 

New York City, New York
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed July 4, 2016

I stay in Marriott properties about 40-50 nights a year. This was not one of the better Residence Inns I've stayed at in the past year. This is a big, sprawling property with multiple buildings. We entered at night from a side door. Trying to find the lobby from our room in the morning was a chore. Could use a... More 

Helpful?
Thank Newsdork
Management response:

Dear valued guest , Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Please be advised that we serve breakfast from 6:30AM to 9:00AM , I'm sorry if you missed it. Sincerely, Anwar Issa General Manager Residence Inn\Andover anwar.issa@marriott.com... More 

Chicago, Illinois
Level Contributor
12 reviews
4 of 5 stars Reviewed June 28, 2016 via mobile

Nice location with a nice run trail. It was clean, staff courteous, free breakfast (just regular stuff, those eggs are just not real I don't think, but free!). I'd recommend it, as it has a kitchen with full amenities. Microwave, frig, and plates and silverware. The sofa bed was not comfortable and non supportive. The queen bed was good.

Helpful?
Thank Meechai T
Management response:

Dear Valued guest , Thank you for sharing your experience at the Residence Inn Boston Andover through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire... More 

1 review
4 of 5 stars Reviewed June 28, 2016

We checked in for a five night stay and the first night there was an alarm for the water pipe system. It didn't last too long but was an inconvenience plus dirty water that night. Management was responsive though. Nice breakfast each morning and staff were generally all very nice. Room cleaners were not as accommodating as we had young... More 

Helpful?
Thank screengem19
Management response:

Dear Valued guest , Thank you for sharing your experience at the Residence Inn Boston Andover through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Laundry Service

Additional Information about Residence Inn Boston Andover

Address: 500 Minuteman Rd, Andover, MA 01810-1044
Location: United States > Massachusetts > Andover
Price Range: $164 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Boston Andover 3*
Number of rooms: 120
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Also Known As:
Residence Inn Boston Andover Hotel Andover
Residence Inn Andover
Andover Residence Inn
Hotel Style:
#1 Business Hotel in Andover
#3 Romantic Hotel in Andover
#4 Family Hotel in Andover
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