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Residence Inn Boston Andover

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500 Minuteman Road, Andover, MA 01810
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Residence Inn Boston Andover
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180 Reviews from our TripAdvisor Community

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Showing 173: English reviews
New York City, New York
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stay in Marriott properties about 40-50 nights a year. This was not one of the better Residence Inns I've stayed at in the past year. This is a big, sprawling property with multiple buildings. We entered at night from a side door. Trying to find the lobby from our room in the morning was a chore. Could use a... More 

Helpful?
Thank Newsdork
Management response:

Dear valued guest , Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Please be advised that we serve breakfast from 6:30AM to 9:00AM , I'm sorry if you missed it. Sincerely, Anwar Issa General Manager Residence Inn\Andover anwar.issa@marriott.com... More 

Chicago, Illinois
Level Contributor
11 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice location with a nice run trail. It was clean, staff courteous, free breakfast (just regular stuff, those eggs are just not real I don't think, but free!). I'd recommend it, as it has a kitchen with full amenities. Microwave, frig, and plates and silverware. The sofa bed was not comfortable and non supportive. The queen bed was good.

Helpful?
Thank Meechai T
1 review
4 of 5 stars Reviewed 3 weeks ago

We checked in for a five night stay and the first night there was an alarm for the water pipe system. It didn't last too long but was an inconvenience plus dirty water that night. Management was responsive though. Nice breakfast each morning and staff were generally all very nice. Room cleaners were not as accommodating as we had young... More 

Helpful?
Thank screengem19
Manila, Philippines
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 17, 2016

This hotel is close to a business park which is it's main recommendation. We reserved a suite with two rooms and were given a long sad story about why it was unavailable. The desk staff was very young and inexperienced. We needed to address issues to the GM himself. My colleague left some items in the room and had to... More 

Helpful?
Thank elsbethcat
Management response:

Dear Valued guest , Thank you for taking the time to post a review in regards to your recent stay at the Residence Inn Boston Andover. I would like to sincerely apologize for you for not having a suite of two bed rooms upon your arrival , we had offered you to book you at another Residence Inn in the... More 

undisclosed
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 18, 2016

I have preference for a low room and although they gave me a room away from the highway, it was on the 3rd floor (of 3 floors). I felt that the person at the front desk was very condescending. Do not want to go into it on here. They had a menu for grilled dinner with a very nice menu... More 

Helpful?
Thank jdm57
Methuen, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2016

I stayed at the hotel for one month. During my stay I got to know a lot of the hotel staff. Everyone was always so nice and kind. The General Manager Anwar Issa was especially helpful and attentive to me and my children to ensure we had a comfortable stay.

Helpful?
Thank Belinda C
Management response:

Dear Belinda, Thank you for sharing your experience at the Residence Inn Boston Andover through Tripadvisor. As a valued guest , we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 5, 2016

We wanted a place that was not only convenient to Boston but also allowed easy access to highways to New Hampshire and Maine. This totally filled the bill. It was a quick ride to the Boston Metro station in Malden. Also allowed us to spend time at the beaches of NH and Maine and enjoy some great seafood .We had... More 

Helpful?
Thank Kathy67hav
Management response:

Dear Kathy , Thank you for sharing your experience at the Residence Inn Boston Andover through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to... More 

Washington DC, District of Columbia
Level Contributor
128 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 25, 2016 via mobile

The hotel is a bit out of the way but a quiet place. It. Is an older design but the rooms and grounds are well maintained. The breakfast and evening receptions are typical residence inn fare. The staff is very pleasant. There are no restaurants within walking distance of the hotel.

Helpful?
Thank dcfiread
Management response:

Dear Sir or Madam , Thank you for sharing your experience at the Residence Inn Boston Andover through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 4, 2016

Pleasantly impressed with the overall ambiance. Professional and courteous front desk staff. They went out of their way to assist me. Would highly recommend this establishment to anyone traveling in the area, particularly business travelers.

Helpful?
Thank TWPIL
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 1, 2016

We stayed at this hotel this past weekend. Everything was fantastic. The people are very friendly, especially Fillipe and Virgen. The rooms were clean, well fitted, and everything was funtional. The breakfast was fresh and apetizing and on the more complete side for a Residence Inn. Lots of choices. The only bad part of this hotel was leaving!!

Helpful?
Thank lsslovin
Questions? Get answers from hotel staff and past guests. Ask a question

58 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Laundry Service

Additional Information about Residence Inn Boston Andover

Address: 500 Minuteman Road, Andover, MA 01810
Location: United States > Massachusetts > Andover
Price Range: $159 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Boston Andover 3*
Number of rooms: 120
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Also Known As:
Residence Inn Boston Andover Hotel Andover
Residence Inn Andover
Andover Residence Inn
Hotel Style:
#1 Business Hotel in Andover
#3 Romantic Hotel in Andover
#4 Family Hotel in Andover
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