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Residence Inn Boston Andover

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Residence Inn Boston Andover
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189 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Raleigh, North Carolina
Level Contributor
4 reviews
4 hotel reviews
1 of 5 bubbles Reviewed 1 week ago via mobile

Disappointed doesn't begin to describe the stay. We checked in at 9:30 pm and they overbooked the room type I wanted. So they tell me there are two rooms left. I told them I'd take the two rooms if they charged me the cost of the one room. Guy at front desk says ok. Then he tells me one of... More 

Thank 676ScottG
Wiscasset, Maine
Level Contributor
117 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

This is a great hotel, tucked away in the back of an office complex just off Rt. 93. Five minutes from the interstate, but as peaceful and quiet as you'll ever find. Everyone we encountered at the hotel was welcoming, and not just at the front desk. We had the occasion to "bump into" one of the housekeeping staff while... More 

Thank Fish4Stripers
Miami, Florida
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Great location, not in the city but not too far if you don't mind driving. The rooms are spacious and very clean. Our flight was earlier than scheduled and we were allowed to check in early. Friendly and courteous staff. Great hot and cold breakfast. Excellent stay

Thank Lanny G
Chicago, Illinois
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 16, 2016 via mobile

I stayed here recently during my Boston visit for business. Most of the hotels in downtown and near by are very costly, and this hotel provided a good alternate option. Reason all charges and nice, peaceful location. All the amenities just like what you expect at Marriott. Enjoyed my stay.

Thank Anuj S
1 review
2 of 5 bubbles Reviewed September 6, 2016 via mobile

We stayed at this inn from 8/25-9/6/2016. House keeping was terrible. Room wasn't vacuumed at all during our stay, shower was not cleaned in all the time we were there. Floors weren't mopped. Toilet paper wasn't replenished without asking. Bedding wasn't changed unless requested. Found this out 7 days into our stay when I asked. Used towels were taken and... More 

Thank Norm L
Management response:

Thank you for staying with us. I am exceptionally sadden to learn about your experience with our housekeeping staff. I have shared you concern with my management team and my housekeeping staff. This is not the experience that is wish for any of my guest during they staff with us. I have taken steps to make sure that no other... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 17, 2016

We spent two nights here on Marriott Reward points as a staycation as we live in the area. It is excellent in every way. Rooms, staft, breakfast and the additional bonus of a welcome meal on Monday, Tuesday, and Wednesday nights. We were there on a Monday night and had hamburgers, hotdogs, and all the fixings. The area for breakfast... More 

Thank 192gaylen
Management response:

Dear Valued guest , Thank you for sharing your experience at the Residence Inn Boston Andover through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Coral Springs, Florida
2 reviews
1 of 5 bubbles Reviewed August 13, 2016

We were put in a room with no working air conditioning. When we made the staff aware they said they would send someone to fix it in the morning. The next day they said it could not be fix, and moved our room. When I spoke the GM about getting a credit for the night, he was rude, unprofessional, and... More 

Thank fvalli35
Management response:

Dear Valued guest , Thank you for posting a review regarding your recent stay with us at the Residence Inn Andover , please let me introduce myself my name is Anwar & I'm the general manager of the hotel. Please allow me the opportunity to sincerely apologize to you for not exceeding your expectations. It has never been our intention... More 

Milton, Massachusetts
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed August 2, 2016

My family and I stayed at this property for just a night away from home. The start of the stay was fine until a storm in the area knocked the power out. When the power went out it became apparent that the property had a back up generator that only lit the hallways (and only for about 1hr before even... More 

Thank Lanita M
Clermont, Florida
1 review
5 of 5 bubbles Reviewed July 15, 2016

I’ve stayed at this location a few times now and have always enjoyed my stay. Every staff member that I encounter has always been amazing; from the moment I arrive until I’m checking out. I would love for other hotels to copy their playbook. In a time when customer service seems to be lost the staff here hasn’t forgotten how... More 

Thank Vaughan3D
Management response:

Dear Valued guest , Thank you for sharing your experience at the Residence Inn Boston Andover through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire... More 

New York City, New York
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed July 4, 2016

I stay in Marriott properties about 40-50 nights a year. This was not one of the better Residence Inns I've stayed at in the past year. This is a big, sprawling property with multiple buildings. We entered at night from a side door. Trying to find the lobby from our room in the morning was a chore. Could use a... More 

Thank Newsdork
Management response:

Dear valued guest , Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Please be advised that we serve breakfast from 6:30AM to 9:00AM , I'm sorry if you missed it. Sincerely, Anwar Issa General Manager Residence Inn\Andover anwar.issa@marriott.com... More 

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79 photos of this hotel

Traveler photos: See what travelers like you saw

All Traveler Photos (24)
Room/Suite (9)
Hotel & Grounds (10)
Business Center/Function Rooms (1)
Other (4)

Management photos: Courtesy of the property manager

All Management Photos (55)
Room/Suite (22)
Bathroom (4)
Business Center/Function Rooms (3)
Hotel & Grounds (8)
Family/Play Areas (1)
Pool/Beach Area (1)
Other (16)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Residence Inn Boston Andover

Address: 500 Minuteman Rd, Andover, MA 01810-1044
Location: United States > Massachusetts > Andover
Price Range: $155 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Boston Andover 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Boston Andover Hotel Andover
Residence Inn Andover
Andover Residence Inn
Hotel Style:
#1 Business Hotel in Andover
#3 Romantic Hotel in Andover
#4 Family Hotel in Andover
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