I Loved this great hotel. We spoke to Caleb Munsey and he was extremely accommodating and also helped us set up reservations in the area! He was so friendly and kind, and went above and beyond to help out!
The new decor and refresh of the hotel is amazing. The rooms are bright and airy and fitting for a sailing location. But beyond the rooms is the outstanding front desk service. Caleb is by far bar none the friendliest and most helpful front desk person that we have ever encounter at any Marriott property. He is efficient and kind. And he went above and beyond to accommodate us and make our stay memorable. Caleb is a true asset to the franchise. Caleb should train others on what it means to extend excellent customer service. Thank you Caleb!!!
We stayed for 2 nights before Christmas and had a really lovely visit. Luckily, we didn't come across that many people but everyone was always masked and the room was really clean. The renovations are great - the hotel decor is awesome. We didn't have a waterfront room but still had a beautiful view of the water from the top floor. Employees were all super friendly and helpful. I hope we can visit again soon!
The good: Rooms were lovely and the location of the hotel is great. The bad: We had a connecting door to the room next to us and I could hear the man talk on the phone in a regular voice. It was like we were sharing our room with him but it wasn't his fault! Also, I am platinum. The hotel did not upgrade my room and usually with an autograph collection hotel, you receive complimentary breakfast. They said they are not doing that because of Covid, despite the hotel restaurant being open AND available for breakfast IF you pay!
The view and room are the best feature. Found the staff to be lazy and “can’t do” people. The water pressure was 3rd world and the hot water tepid. This is suppose to be a flagship property - no way. I don’t think I will be back for the price.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing