Nejaha is an incredible server and person. She was so helpful and personable she made my dining experience so special. She went above and beyond. It’s unusual to have the extra special service she provided. Thank you for an incredible meal experience!
Great stay and staff! Plenty of shops directly by the hotel with downtown fun and restaurants in walking distance. I checked in day one, and the front desk staff remembered my name the entire stay, very welcoming! The in-house restaurant and food was awesome, the bar was well stocked, and I had a great time.
The entire staff at the Westin in Annapolis were friendly & helpful. However, one stood out above the rest. My daughter & I had an early morning flight & needed assistance with getting to the airport. Aja went above & beyond with arranging travel, making sure we weren't being overcharged & doing so with a smile & glad heart. She's amazing!!
Ch’d into the Westin today. We have stayed here several times & always have a great experience. Today was a special treat, Joey was able to upgrade us to the Presidential Suite w/.no additional cost . Joey was so nice & helpful & truly appreciate her kindness. The atmosphere @ the Westin/ Annapolis is always inviting & friendly. Would suggest staying here if you are in Annapolis.
The hotel was very clean, quite comfortable and the entire staff made me feel welcome. It's walking distance to downtown and the docks, but away from the hustle and bustle. The room was standard for a Westin with a comfortable bed.
This was the first time I've had the pleasure of visiting Annapolis and will absolutely return, as long as I can stay at the Westin in the future. Asia, the young lady who checked me, was more than hospitable, she was quick and courteous and I couldn't ask for a better check in. She went above and beyond and was kind enough to provide local information regarding where to eat (I arrived about 15 minutes after the restaurant closed) and where to park. The hotel was clean, the room was immaculate and everything worked like a charm. I would highly recommend to anyone visiting the area to stay at the Westin and enjoyed my stay.
Overall it’s a nice hotel, but there were several little things over the course of a week here that add up to annoyances. Most of which have to do with lack of staffing or quality of staffing. Valet was never present when I came back to leave the car, but they were excellent when I texted to get it. The bartender was nowhere to be found on 3 of the nights; the breakfast orders took forever (20 minutes for 2 eggs when I was the only person in the restaurant!); front desk staff was nice but slow. Had I not booked a premium room, it would have been a long week here and I would have been better at a different hotel. Don’t expect anything related to having status with the crappy Bonvoy system either. There was literally NOTHING for my loyalty, absolutely nothing.
Enjoyed our stay at the Westin Annapolis for the second Navy game of the year as much as the first. Shout out to Rony Gomes at the Azure restaurant for attentive and timely service, we will be back to see him next game. Another above and beyond goes to the engineering staff (D.W.) for his timely response and persistence in correcting a minor issue.
Azure restaurant has excellent customer service. Our server Rony was very attentive and helpful. Classic Breakfast was good and as expected. Bacon was a little too crispy and dry but the eggs were prepared over easy and were to my liking.
Positive: Valet guys were great! Polite, helpful, courteous, personable. Front desk: All of them were professional and also personable. Negative: We and others in our group found the lobby and the bar/restaurant areas to be very cold. (There is no need to have the A/C set anywhere below 70, including in the rooms. The restaurant was absolutely frigid Saturday evening.) We stayed four nights and had exactly one breakfast in the hotel—because we learned that next door Miss Shirley’s and the Park Deli provide a much better meal, in less time and at a lower cost! Also, in Room 327, we were directly adjacent to the elevators. They were not extremely noisy, but the elevator sounds were definitely apparent. I booked a room early this year and I had hoped the Westin experience would be really special for me and my wife. Instead, I found it was just ok.…