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Best Western Plus Augusta Civic Center Inn

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Traveler (33)
Room & Suite (29)
Pool & Beach (8)
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Overview
  • Excellent52%
  • Very good31%
  • Average12%
  • Poor3%
  • Terrible2%
Travelers talk about
“civic center”(71 reviews)
“front desk”(90 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
All hotel details
Offers from Best Western Plus Augusta Civic Center Inn
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Offers from Best Western Plus Augusta Civic Center Inn
Special Offer: BOOK DIRECT & SAVE
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Reviews (719)
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360
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85
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All reviewscivic centerattached restaurantfront deskroom was cleansmoking roomhotel is locatedcontinental breakfastplace to stayshopping tripshopping and restaurantsoutdoor pooleasy accessoff the highwaythe breakfast areawafflesstaff was very friendlynice breakfast
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1 - 5 of 698 reviews
Reviewed 6 days ago via mobile

The hotel is tired and could use an update. The location off the highway is convenient, but the breakfast was disappointing. We stayed with family for a graduation so we didn’t choose the hotel. In the future, we’ll look elsewhere.More

Thank happymomx3
Response from Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center InnResponded 4 days ago

Dear happymomx3, Thank you for reviewing our property. We appreciate guest's feedback as it helps to show us our areas of improvement. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that the next time...More

Hotel's Favorite
Reviewed 1 week ago

Sister & I stayed overnight and had the handicap room. It was very spacious and had a wheelchair shower! The room was clean and the beds comfortable. The room had coffee , fridge and microwave. We had breakfast in morning. Staff were friendly and helpful....More

Thank Mary F
Response from Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center InnResponded 6 days ago

Dear Mary F, Thank you for taking the time to write this kind review! We're so glad you and your sister enjoyed your stay at our property:) We look forward to hosting you again in the near future!

Reviewed 1 week ago via mobile

Whole building smells like smoke! Found someone elses dirty underwear in bathroom with their used towels. So gross ! Its 90 and the pool is empty and flithy! Feel like I’m being punked. Dont wver come here filthyMore

Thank hheigi
Response from Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center InnResponded 1 week ago

Dear hheigi, Thank you for taking the time to review our property. On behalf of our entire team, I would like to sincerely apologize for not meeting your standards. Also, I apologize for our pool being closed during your time here. Our maintenance team is...More

Reviewed 1 week ago

The staff here are very pleasant, however the property is terrible. The place needs a complete renovation. The rugs are bad, the décor is old. Our room was smelly but we got in too late to change hotels. We opened the window as wide as...More

Thank Doug C
Response from Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center InnResponded 1 week ago

Thank you for taking the time to write a review of our hotel. I apologize that you found our rugs and decor to be dated. I will relay your comments to our Executive head housekeeper, the experience that you described is not up to the...More

Reviewed 3 weeks ago

We were in Maine for my step daughter's Colby College commencement, but the closest we could get to Waterville was Augusta. The room was clean and comfortable and the breakfast was really tasty and abundant. The staff was friendly and helpful. Although the motel was...More

Thank Tom H
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free Parking
Restaurant
Breakfast included
Pool
Hotel Amenities
Business Center with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Banquet Room
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Pool
Outdoor pool
Details
Price range
$101 - $184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Augusta
#3 Green Hotel in Augusta
#3 Romantic Hotel in Augusta
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$101 - $184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Augusta
#3 Green Hotel in Augusta
#3 Romantic Hotel in Augusta
Room types
Non-Smoking Rooms, Family Rooms
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Traveler (33)
Room & Suite (29)
Pool & Beach (8)
Dining (7)
Business Center & Event Rooms (4)
Questions & Answers
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CLRCEH
January 16, 2018|
AnswerShow all 3 answers
Response from Garth S | Reviewed this property |
I checked my Garmin and it is 17.57Kms or about 11 miles to downtown Winthrop.
0
Votes
ed l
November 28, 2016|
AnswerShow all 2 answers
Response from Katherine L | Reviewed this property |
I wanted to know the same thing. We stayed there because it had smoking rooms. My husband is 66 and has tried unsuccessfully to quit many times over the years. When we pay for a room, we want to be comfortable. We don't want... More
2
Votes
LizS82
June 26, 2016|
AnswerShow all 2 answers
Response from Sondra D | Property representative |
Our pool is open! The pool hours are 6am to 9pm. We open it after Memorial day:)
0
Votes
Room Tips
"Stay awayfrom here."
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"The back side of the motel was quiet."
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"Great central location to other cities and access to surrounding locations and businesses."
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"First floor rooms (second floor rooms smell smoky)"
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