Hilton Garden Inn Auburn Riverwatch

Hilton Garden Inn Auburn Riverwatch

Beautiful view from our room
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Room & Suite (50)
Hilton Garden Inn Auburn Riverwatch
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About

4.5
#1 of 5 hotels in Auburn
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.3

The Hilton Garden Inn Auburn Riverwatch hotel in Auburn, Maine overlooks the Androscoggin River with a breathtaking view of the Great Falls. The Hilton Garden Inn Auburn Riverwatch is sure to please those traveling on business or leisure to Auburn or Lewiston, Maine by providing deluxe accommodations, friendly service and a relaxed atmosphere.

The Hilton Garden Inn Auburn Riverwatch offers the finest in guest features including the Great American Grill and Pavilion Lounge, evening Room Service, 24-hour Pavilion Pantry convenience mart, complimentary parking, complimentary wireless Internet within our rooms and throughout the hotel, complimentary Business Center, PrinterOn remote printing, indoor pool, complimentary exercise room and Stay Fit Kits, state-of-the-art Executive Board Room and Riverwatch Ballroom accommodating up to 300 guests, and morning delivery of USA Today newspaper.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Business Center with Internet Access
Conference facilities
Concierge
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Quiet
Languages Spoken
English
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

14 Great Falls Plaza, Auburn, ME 04210
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 68 out of 100
68
Portland Intl Jetport
31.6 mi
See all flights
Augusta Airport
26.1 mi
See all flights
914Reviews7Q+A100Room tips
Traveler rating
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Detailed Reviews
Susan S wrote a review Sep 2022
Lenox, United States
Hotel's Favorite
5.0 of 5 bubbles
Excellent hotel. Lovely view of river from our room. Nice clean room, comfortable bed. Excellent breakfast (corned beef hash made in house is scrumptious), friendly staff-Susan in front desk and Kris in the restaurant. Restaurant hostess in AM was also delightful to talk to (my senior brain is blanking on her name, though!). Would definitely stay here again.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alisehallcat wrote a review Jan 2020
Nashua, New Hampshire
5.0 of 5 bubbles
If you want to go to a hotel that has a SPOTLESS lobby, room, restaurant, and pool area, this is a place to go. I have been to many hotels from Disney to New York in the last five years, and this hotel had the best shower I’ve had in years! Tons of hot water and amazing water pressure! The view from my room was absolutely gorgeous. The breakfast wasn’t your typical continental garbage. There was high-quality fruits high-quality pastries and the chef to make Fresh breakfast orders the way you want them in an open kitchen. It was so quiet at night, and the cost was unbelievably cheep for such a high quality hotel. Spectacular experience!
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NY Traveler wrote a review Aug 2020
5.0 of 5 bubbles
This hotel is a hidden gem, not only because it is away from the beaten tourist path, but also because it is almost impossible to reach them by phone. But don't worry, once you arrive, you will find a whole team of attentive and friendly staff. Lauren of night shift and Becky of day shift are fantastic, Neil taking breakfast order is very good as well. And other staff are also very helpful, including a gentlemen wearing mask walking around, who looks like a guest but in fact a staff trying to help other guests.

The location is good, the river view is supposed to be good, but be aware there is almost no water in Aug, so you won't see a river or a fall or even a pond, you can only see giant Maine rocks, still not bad. They offer free hot breakfast for Hilton Gold members including kids. The food is one of the most delicious I had ever tried in all Hiltons.

The whole team running this hotel could be put in the most high end Hilton flagship property .
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bflorey wrote a review May 2022
Bangor, Maine
4.0 of 5 bubbles
The room was clean, breakfast is just basic fruit, cereal breads to toast or donuts if you go for the continental breakfast which is around 7 dollars. Front desk people are nice and friendly. Only issue was housekeeping tried to come in while we were in room on the day of checkout and they tried to do this around 10ish and check out is 12pm
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Squirrel wrote a review Jun 2021
1.0 of 5 bubbles
One of the worst HGIs out there.

The hotel is dirty and dilapidated. We showed up late at night and the linens in both beds smelled heavily of a vomit-body odor combination. We ended up just dealing with it as we were just too tired to deal with the very rude night clerk.

Parking is a challenge here. There are not enough spaces and it is tricky to find a place. The lot is shared with a number of neighboring buildings, including a public housing project and a courthouse; some rows are okay and others get you immediately towed, with no rhyme or reason. There are also broken gate machines stuck in the down position randomly in the lot which means many cars are backing up.

There were a lot of random people wandering around in the dimly lit parking lot, and a lot of broken glass. Remember to take everything out of your car lest you invite a break in.

The staff are just phenomenally rude. Don’t expect a free breakfast even if your rewards status entitles you to it; the front desk clerk will gleefully (and I mean gleefully!) explain to your group seated at the breakfast table why he is denying it.

On the plus side, it was cheap.
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stacy OReilly, General Manager at Hilton Garden Inn Auburn Riverwatch
Responded Jul 20, 2021
Dear GreySquirrel2013, Thank you for sharing your feedback from your visit to our location and I would like to extend my apologies that you did not enjoy your visit with us. Our team strives to provide a great experience for all of our guests and I am saddened to hear that you felt differently. Please feel free to reach out to me directly at the hotel if I can provide any assistance. Yours in hospitality, Stacy OReilly General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WWG1WGA2021 wrote a review Apr 2021
3.0 of 5 bubbles
I’m a local, and checked in to this hotel for business purposes. After hearing people rave about the Inn, I guess I expected more. During check in, there was an issue with my ID (rectified), and while I understand the issue, the receptionist was very abrupt and flat about the problem. She clearly had the “it’s your problem not mine” attitude. I will say that later on in the stay, she was more pleasant and helpful, but could probably use some training on how to be customer facing. Additionally, the room was really dark. There wasn’t a lot of quality lighting even in the bathroom. The room was pretty clean, but I have allergies and every time the heater snapped on, the allergies kicked in to the point I thought I was going to have to leave. Something to take note of: the hotel description specifically states that the showered are scald proof. This is definitely not the case. I was happy to have hot water, but it’s odd they specifically advertised scald proof, when it was definitely the hottest tap water I’ve ever seen. The coffee in the room is horrible, and an upgrade to a name brand will cost you $2.00 a cup from the pantry area. The beds weren’t super comfortable, unless you prefer firm. (Pillows and sheets were pretty awesome though). A plus is that the hotel was pretty quiet. A 2 a.m train with whistle blaring was a little annoying, but couldn’t be helped. My downfall might be that I was expecting more. Especially since the price of a room can climb to over 200$ a night.
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Date of stay: April 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lorn s wrote a review Mar 2023
1.0 of 5 bubbles
This is the letter that I sent to Kate Robichaud. Since you consider me rude, according to corporate. I thought I very reasonable. It is not my fault your hotel has such problems. Almost every time I have stayed there and issue has come up. Should I just not say anything? I stay there because of convenience. I had to come down to the front desk 8 times, including 4 a.m., twice because of the smoke in my room. I have asthma and get shots on a regular basis. My first day No hot water. The 4th and 5th day no water came out of the shower. Your maintenance man came to flush out my sink and it was completely brown water. Corporate said that I did not have military documentation, but I showed it at check in. My dad military discount is extended to me. He was a prisoner of war and lost his leg stepping on a mine. When booking on line the price was to be $534.10. I got a bill at 4am for $625. I went to the front desk to inquire about it but no one was there for over 5 minutes. I told a cleaning lady that I was waiting for someone and she said she would get someone. No one came, so I knocked on the door to the office without an answer. I had to leave because of my flight. When I talked to you in the hall the day before, you told me you were going to make an adjustment with the bookkeeper for my hassle. You said you would get back with me. It has been 3 days and have not heard from you. How do you think I feel being charged more than my reservation stated.I am also enclosing from your Hilton web benefits that the 5th night is free. You stated that it is only for using with points. It has been 2 weeks+ and still no Apologies. I have video of no water coming out of the show 2 days in a row. Wow!!!!!
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Date of stay: February 2023
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBR2429 wrote a review Oct 2021
Brookfield, Connecticut
2.0 of 5 bubbles
Was in room 601 this past weekend and had mold around the tub. Staff was overwhelmed at check and gave our room to another guest who walked in while we were there thank goodness and no explanation as to why it happened. Cleaning staff did not wear masks while on the floors. For 300+ a night I would have expected more.
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Date of stay: October 2021
2.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Room Tip: Look for other hotels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew S, General Manager at Hilton Garden Inn Auburn Riverwatch
Responded Oct 6, 2021
Dear SBR2429, Thank you for taking the time to share your feedback about your guestroom and stay with us. Our team works very hard to provide a great experience for all of our guests and I’m saddened to read we did not meet nor exceed your expectations. I'm sorry to hear that you did not enjoy our hotel and reading your review was saddening. Like many businesses over the past year and a half; we’ve brought on many new team members and continue to work on trainings and our bright hearted hospitality. We continue to find the demand for travel has increased and we are all doing our best to provide warm, friendly and comfortable accommodations to any travelers to the Lewiston Auburn area. We look forward to having another chance the next time you stay with us when you are in town. We are proud to host many wonderful guests throughout the year and work hard to provide safe, clean, and comfortable accommodations. If there is anything that we can do for you, please do not hesitate to reach out to myself or our hotel’s general manager. Yours in hospitality, Matthew Shaw Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael S wrote a review May 2021
Newnan, Georgia
5.0 of 5 bubbles
These are usually a preference if one is available for travel due to the full breakfast. The room was very cozy and bed comfortable. The rooms and décor are a bit outdated but that seems to be a general thing with many Hilton properties and wish they would adopt what Marriott is doing in theirs.
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Date of stay: May 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: Water View rooms are best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
X6736KYmichelew wrote a review May 2021
Roanoke, Virginia
5.0 of 5 bubbles
Room had a beautiful view of Great Falls and was very comfortable. The walking path behind the hotel and along the falls was very enjoyable. Typically, we only enjoy breakfast in a hotel restaurant. This trip we were amazed at the wonderful food for breakfast, appetizers and dinner at the hotel's restaurant. The drive from Auburn to Acadia National Park was worth it to visit mountains and beaches in one park. Gorgeous scenery!! Freeport and Portland are both close by for retail therapy and food & beverage opportunities.
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Rod Bartlett
Yes, we have laundry rooms on the 2nd and 5th floors of the hotel! Please let us know if you have further questions and we hope to see you soon! Best regards, General Manager
Answer from Rod Bartlett
Yes, you can have a package delivered and there is no cost for guests.
Sabrina X asked a question Aug 2016
Shanghai, China
Do they allow dogs or other pets?
Answer from HGIAuburn
Auburn Maine
Sorry we do not allow dogs
Bodinizedan asked a question Jul 2016
South Miami, Florida
Best restaurants to dine close to The Hotel
Answer from 58313Bob
Williamsburg, Virginia81 contributions61 helpful votes
We ate in the hotel restaurant and enjoyed it very much. Check the daily specials.
Bill C asked a question Aug 2015
Hudson, Maine3 contributions
What are the best rooms for viewing the Great Falls Balloon Festival?
Answer from JuneBug1945
DeBary, Florida9 contributions2 helpful votes
The best rooms would be the river view, BUT only if the balloons go that way. The very best view would go to the bridge between Auburn/Lewiston and/or go to the grounds where they are launched.
Claire M wrote a tip May 2024
Saint John, Canada62 contributions25 helpful votes
4.0 of 5 bubbles
"For a view, ask for a room on the back of the building, floors 4 to 6. Pillows are feather, if you like a harder pillow, take your own. "
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michael p wrote a tip May 2024
Glocester, Rhode Island29 contributions21 helpful votes
3.0 of 5 bubbles
"Dont expect friendly staff. And expensive for a barely adequate room"
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Lorn S wrote a tip Nov 2023
4 contributions
1.0 of 5 bubbles
"A disgusting hotel."
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Pollinator Dave wrote a tip Oct 2023
Detroit, Michigan22 contributions
3.0 of 5 bubbles
"Would avoid when the rates are high (i.e. parent's weekend, graduation, etc.)"
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Abby B wrote a tip Aug 2022
Auburn, Maine, United States73 contributions49 helpful votes
5.0 of 5 bubbles
"ask for a river view the rooms facing the river give the best scenery"
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Not the right property for you?
There are more places to choose from in the Auburn area.
PRICE RANGE
$189 - $261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn auburn riverwatch hotel auburn, hilton auburn, auburn hilton
LOCATION
United StatesMaineAuburn
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON GARDEN INN AUBURN RIVERWATCH - Updated 2024

Frequently Asked Questions about Hilton Garden Inn Auburn Riverwatch
Which popular attractions are close to Hilton Garden Inn Auburn Riverwatch?
Nearby attractions include Veteran's Park (0.2 miles), Auburn Riverwalk (0.2 miles), and Orphan Annies (0.1 miles).
What are some of the property amenities at Hilton Garden Inn Auburn Riverwatch?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Auburn Riverwatch?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Auburn Riverwatch?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Auburn Riverwatch?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Auburn Riverwatch?
Conveniently located restaurants include Gritty McDuff's - Auburn, 84 court St Pizza and Restaurante, and The Garden Grille & Bar.
Are there opportunities to exercise at Hilton Garden Inn Auburn Riverwatch?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Hilton Garden Inn Auburn Riverwatch located near the city center?
Yes, it is 0.2 miles away from the center of Auburn.
Are any cleaning services offered at Hilton Garden Inn Auburn Riverwatch?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Auburn Riverwatch offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hilton Garden Inn Auburn Riverwatch have any great views?
Yes, guests often enjoy the river view available here.
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