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What you can expect during your stay
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Auburn
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 5 hotels in Auburn
Location
4.3
Cleanliness
4.5
Service
4.3
Value
4.3
GreenLeaders GreenPartner
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Golf course
Kids stay free
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor fireplace
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Location
Full view
41Car recommended
Grade: 41 out of 100
27Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
670 Turner St, Auburn, ME 04210-5254
Getting there
Rental CarsSee all Auburn rental cars
321Reviews2Q+A59Room tips
Reviews
Traveler rating
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- 26
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This was a one night stop for us but service was great and room was perfect. We were in a two bedroom suite and it was the perfect size for our family. The breakfast area was very busy but they also have outdoor seating.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Scott Laura, General Manager at Residence Inn Auburn
Responded 6 days ago
Dear 465tanyan, It was our pleasure being your one-night hosts! Thank you for leaving us your feedback. We hope your travel plans bring you back this way real soon... but for two-nights ;) Enjoy the rest of your Summer!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed at this property numerous times. The rooms are well-appointed, always very clean and the staff is just exceptional. Every person I encounter at the front desk or breakfast area is warm and friendly and helpful. Don't hesitate to stay here!
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: Ask for a room that doesn't face the primary road due to noise. If you want an oven, you need...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Scott Laura, General Manager at Residence Inn Auburn
Responded Apr 22, 2022
Dear KRW1970, I’m glad that you enjoyed your stay. Your kind words and feedback truly fuel the Team here at Residence Inn Auburn. We hope that your travel plans get you back to us real soon! Stay Healthy & Safe, Scott A. Laura General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has a great location. The staff was amazing. as was housekeeping. The beds were really comfortable and the breakfast was also good. Bottled water was free which was a great touch and appreciated. My single complaint was very poor water pressure in the shower.
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Date of stay: January 2022Trip type: Traveled on business
Room Tip: Ask for 4 th floor noise above can be bad.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Scott Laura, General Manager at Residence Inn Auburn
Responded Jan 26, 2022
Dear A4717DFwendyp, Our guest comments are always appreciated! Thank you for taking the time to share the critical feedback that helps this team grow. My apologies about the shower pressure. I will look into that personally. Have a blessed day and again thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent over 175 nights at this property. Scott Laura's Team provided an extraordinary experience. Facilities, Rooms, Housekeeping, Front Desk and Cafeteria were magnificent. I would strongly recommend this property if you have to conduct business in the twin cities Lewiston/Auburn.
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Date of stay: July 2021Trip type: Traveled on business
Value
Location
Service
Room Tip: Third floor - Room 320 face the back of the property and is recommended
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Scott Laura, General Manager at Residence Inn Auburn
Responded Jan 14, 2022
Dear G2thegomez, Thank you so much for such an outstanding assessment of our facility. This team has worked through so many challenges to make our property safe and enjoyable for all of our guests (even those four-legged ones). It'll be my pleasure to share your comments with the team. Again, thank you and stay safe. Sincerely, Scott
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our multi-day stay here was outstanding. We were warmly greeted when we arrived and were excited to get a room upgrade. Our room was clean and comfortable having everything we needed. There were sufficient luggage carts to bring in our things and the parking lot was spacious. Linens were fine and the beds were comfortable. Breakfast was amazing with hot eggs, sausages, corned beef, waffles, pastries, cheeses, fresh fruit, and more, All staff we encountered were friendly and helpful. Most importantly, there was no noise making for a great nights sleep. This hotel is a keeper!
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Date of stay: September 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Scott Laura, General Manager at Residence Inn Auburn
Responded Oct 10, 2021
Dear NieSam, Thank you for your kind review on Residence Inn Auburn. It was our pleasure to be your host during your time with us. We hope your travel plans bring you back real soon. Thank You, Scott
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are currently staying in this hotel. We are a family of 5. We are staying in the 2 bedroom unit. We are staying for 7 nights. Spending over $1700. Every night we have been here and every morning we have been here we have had to deal with cigarette smoke. Not from a previous guest, but from a guest in a nearby room. We mentioned it to the front desk shortly after arriving. We mentioned it again on our 3rd night and were told a manager would contact us the next day…he didn’t. Then I mentioned it the next day and was promised again that a manager would contact me ASAP. The next day I received a call in the afternoon with an apology and an offer to move me to a new room. I received a call later telling me that they couldn’t move me. I have been offered a discount for the remaining 2 nights which will be the equivalent of about 8% off my total bill for having to smell smoke every night. I have expressed my displeasure and was told that it was the maximum discount allowed by corporate. I have also learned today from family members who live locally that they have experienced the exact same thing here. We are regular travelers who will no longer stay at Marriott hotels.…
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Date of stay: July 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Scott Laura, General Manager at Residence Inn Auburn
Responded Jul 23, 2021
Dear Kristopher A, Thank you for reaching out to us. I'm truly sorry for the experiences you encountered during your stay. This is not the true nature of this facility. I will follow-up with my team and the manager that you spoke with during your stay. We are a smoke-free facility and have always been so. We do hold violators of our no-smoking policy accountable, as other Marriott properties do as well. I'm sincerely sorry that you were impacted by this and hope that you will reconsider your remarks about not returning. Sincerely, Scott A. Laura
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we are loyal marriott stayers.. we have been in Marriotts all over the US...it was clean.. the pools was prefect and .. The staff took time to talk to us and took great care of customers.We had a small car problem and the manager gave us all the info we needed to to get it fixed within minutes..We will be back
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Date of stay: October 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Scott Laura, General Manager at Residence Inn Auburn
Responded Oct 20, 2020
Dear lori m, Thank you for feedback. I'm so glad the staff was able to assist with all your needs. I hope your vehicle was service before heading back home. We hope to see you again real soon. Stay Safe, Scott
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was very responsive & friendly, but our room (& our friend's room which was on a different floor) reeked of smoke. A lot of smokers seem to be at the hotel as there are cigarette butts all over the outside. Also, 90% of the guests weren't wearing masks in the hallways, in the middle of the COVID pandemic. They also weren't keeping their distance. The hotel said they could only recommend that guests wear masks... THe property location is at a super busy intersection surrounded by strip malls so there is nowhere to take a stroll.
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Date of stay: August 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Scott Laura, General Manager at Residence Inn Auburn
Responded Aug 7, 2020
Dear Kikik1234, I appreciate your comments. Our hotel will always remain a non-smoking facility, but it sounds like according to your comments that our policy was violated. We hold strict penalties to anyone not adhering to our no-smoking policy. I sincerely apologize if you were affected by this. Furthermore, I share your concerns about facemasks and I talk to guests daily about their importance, if not for them then than others. Thank you for sharing your feedback. Stay Safe, Scott
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been customers of BONVOY for years and have always had a great stay. We have literally stayed for months at a Residence Inn in NY while renovations were done on our home. That is why we were so shocked at our experience here. We checked in to the hotel for a 5 night stay. In the middle of the night, a roach crawled onto my pillow and into my hair. I did not sleep all night. In the morning we spoke to the front desk, and while apologetic, the response was only that they were sorry and would have housekeeping pay more attention to the rooms. Not exactly confidence building in the era of COVID. We paid for the night, and promptly booked another hotel. Very disappointed.
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Date of stay: July 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Scott Laura, General Manager at Residence Inn Auburn
Responded Aug 7, 2020
Dear kellykorine, Thank you so much for your feedback. I wanted to apologize for the unfortunate stay you experienced while at our property. We are often commended for our cleanliness and attention to detail, especially during these times of escalated tension amongst the average traveler. Again, my apologies and I will be following-up on your concerns with my team. Sincerely, Scott A. Laura
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a simple one night stay. The upgraded room was very clean, spacious and had all the items needed for a long pleasant stay. Customer service was excellent. The only knock we had was we had an early departure (7:00 am) and were hoping for some of the included breakfast. They did not, however, open the doors to the breakfast area although were were sitting in the area waiting. We left at 6:45 and the area was still closed. Other than that a great stay!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from ScottL3472, General Manager at Residence Inn Auburn
Responded Mar 23, 2020
Dear dlmarchand, Thank you for sharing your feedback with us. My apologies that you weren't able to join us for breakfast. I wish you mentioned something to the Front Desk staff. We would've certainly got you something before you hit the road. I do appreciate your kind words about the staff and your accommodations. These are uncertain times that we are living in, please stay healthy & safe. We look forward to being your host again next time your travels bring you to Auburn, ME. Sincerely, Scott A. Laura
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$212 - $304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn auburn hotel auburn
LOCATION
United StatesMaineAuburn
NUMBER OF ROOMS
100
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Claim Your Listing Frequently Asked Questions about Residence Inn Auburn
Which popular attractions are close to Residence Inn Auburn?
Nearby attractions include Norway Savings Bank Arena (0.4 miles), Auburn Mall (0.4 miles), and Family Time Dine & Play (0.3 miles).
What are some of the property amenities at Residence Inn Auburn?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Residence Inn Auburn?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Auburn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Residence Inn Auburn?
Conveniently located restaurants include George's Pizza, Heidi's Brooklyn Deli, and Lotus Restaurant.
Are there opportunities to exercise at Residence Inn Auburn?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Residence Inn Auburn?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Auburn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Auburn offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Is Residence Inn Auburn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.