Hard Rock Hotel Panama Megapolis
Avenida Balboa In front of Multicentro Mall, Panama City Panama
Update from hotel: This property is temporarily closed until 09/14/2022.
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Room & Suite (1272)
Dining (505)
About
#29 of 134 hotels in Panama City
Location
4.6
Cleanliness
4.5
Service
4.2
Value
4.1
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready?
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Airport transportation
Business Center with Internet Access
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Great View
Languages Spoken
Spanish
Location
Full view
86Good for walkers
Grade: 86 out of 100
61Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
Contact
Avenida Balboa In front of Multicentro Mall, Panama City Panama
Getting there
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6292Reviews190Q+A100Room tips
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Everything on their website and 3rd party websites looks like they are open and ready for your business until you go to book. I went by there last night and the entire place is dark and it is closed. I tried to get TA to show as closed, but they said my request didn’t meet their guidelines. Just an FYI as of last night Nov 16th, they were closed!
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Date of stay: November 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Awesome service in the whole Hotel. You can find a nice view of the city 🏙️. I had a good experience with my friends .I really recommend the hotel so that while you are walking in the hotel you will able to feel like a rock star ⭐.
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Date of stay: April 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Disappointment is an understatement for my recent experience. My friends and I are enthusiastic fans of HRC and visit them frequently around the world. I have collected shot glasses and t-shirts from more than 50 HRCs. This year we were excited about our first stay in a Hard Rock Hotel to celebrate New Year’s Eve abroad. We booked a flight from Europe to Panama and reserved a room about 2 weeks before our arrival directly on the hotel’s website. As there are worldwide lockdowns due to Covid-19, we sent an email asking if all amenities like pool, bars, rock shop and restaurants, would be open. We received no answer. Then our flight changed and I wanted to inform the hotel that we will arrive one day later. Again, no answer from anyone. After some research, I found the self-service option on the website and was able to change the booking on our own. I was rather surprised by the lack of response as this wasn’t the level of service that I expected from a brand like Hard Rock. Then things got worse. Two days before our arrival, we received an email that said “Your trip is coming up, time to get excited”. So we were relieved that we received any form of contact from the hotel and boarded the long haul flight to Panama, confident that we had a reservation. During our layover in the Netherlands, just a day before our arrival, when we were already on our way, we received another email that said “We can understand that your plans have changed” and our booking was cancelled. I answered directly that we hadn't changed our plans and we were already on our way. Again, no response! We tried to call several times, but only reached an answering machine saying "we cannot reach any of the staff“. As we were already en route, we flew to Panama City and took a taxi to the hotel - only to find out that it was completely closed. Imagine traveling half way across the world and upon arrival, you find out that the doors closed, the computer monitors at the reception counter were covered in sheets and a security guy rudely told us to leave the area of the hotel because it’s closed! With no internet available (as we didn't have a local sim card), we had to scramble to find another hotel nearby... all during a full lockdown in a country we've never been to and don't speak the language. To say we were panicking is an understatement. I must say that the dismal way that the HRH Panama City handled our reservation and left us without a place to stay at the worst possible time is extremely disappointing. I understand that Covid has last minute effects around the world, but I feel that we should have been informed immediately upon the hotel's closure. It could have at least given us time to make alternative arrangements.…
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Date of stay: January 2021
Service
Room Tip: do not book this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
The hotel entrance, foyer, restaurants and public spaces are amazing. The young lady at the concierge desk was super friendly and very helpful. The rest ranged from disappointing to disgraceful. Disgraceful -- being told on arrival that our room was ready but as it was only 1pm and check in was 3pm it would cost us $80 to get access. Disgraceful -- our room had a shower but no bath. I asked reception if there were rooms with baths as my wife doesn't do showers, yes sir we have loads of rooms as the hotel is only at 30% occupancy -- cost $270 a night. The room we had, the bed was uncomfortable, the shower leaked (reported but never fixed in the three nights we stayed), generally the room was uninspiring for such an aspertional brand. We ate in the steak restaurant on the first night, food was very average and breakfast each morning was disappointing. The rooftop bar was OK -- lacked atmosphere as there was no one around. I could go on. We were on a central America tour and were really looking forward to this stop over -- wished we'd stayed someone else.…
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Date of stay: February 2020
Rooms
Location
Service
Room Tip: Honestly, stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Whilst the entrance and most public areas are very impressive; the staff helpful and professional; the management really do need to get a grip of processes. Despite booking in advance and attempting every day during my visit (3 nights) no one was able to get my name attached to my room. Very annoying when attempting to add anything (like food) to my room account. The rooms are tired and the bathroom capsule in the room too small. Considering the size of the room it would have been good to sit on the toilet and be able to close the door. The location was about a 40 minute walk from the old town.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded Apr 10, 2020
Dear Torpedotuck, thank you so much for sharing your comments with our Hard Rock Panama Megapolis team. We are happy to know our facilities were appealing to you during your visit to the amazing Panama City. We deeply appreciate your valuable feedback and will make sure to take note of your comments to improve our services. We hope you can give us another chance. Greetings! #StaySafe #StayHome
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Lots of cheaper options in the area to stay but the view, the food and the rooms are outstanding. Worth a stay if you've never been to Panama. Breakfast was awesome hotel located close to all major points of interest.
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Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded Mar 9, 2020
Dear FLYGUY5353, thank you very much for sharing your comments with our HRH Panama Megapolis team. We are pleased to know that you enjoyed your stay and our wonderful facilities. We hope to have you back soon in our stage. Regards!
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Great room, spacious, comfortable beds, good storage. Large bathroom with brilliant shower and plentiful supplies. Excellent breakfast buffet with additional eggs station. Plentiful choice of juices, fruits, meats and cheeses, pastries and other hot dishes. Nice pool area, but liable to get busy which can lead to shortage of sun loungers. Covered walkway to shopping mall and Hard Rock Cafe. Nice bakery and restaurant adjacent to hotel. Tourist hop on / hop off bus from outside the mall. One Negative....'Save The Planet'.......ditch the plastic straws from all bars please!!
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded Mar 3, 2020
Dear Alan056, thank you very much for sharing your comments with our HRH Panama Megapolis team. We are pleased to know that you enjoyed our wonderful facilities. We look forward to having you back soon on our stage. Regards!
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The bar is fabulous, open to outside and inside. Bar Opens at 6:00 pm. 62nd floor. Drinks good but not large. Service is ok. Great views! Stop in for a visit at the end of the day. For a wind dow of the view of the city.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded Feb 28, 2020
Dear apitman, thank you very much for sharing your comments with our HRH Panama Megapolis team. We are pleased to know that you enjoyed your stay and our wonderful facilities. We hope to have you back soon in our stage. Regards!
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+1
I stayed at this hotel with my eldery parents, we arrived at the beginning of Carnival (2020). The hotel is massive and did not seem full. My room was by the elevator but that was never a problem. Unlike other reviews I found the staff to be very accommodating and friendly. I traved with my 90 year old parents that use a cane and walker , staff was always helpful. Make sue to get a Jr. Suite, ocean facing balcony on 25th floor or higher. The view will be amazing. Unfortunately, mine was on the 21st floor and somewhat obscured by a digital billboard on the outlet mall. Breakfast was great, the choises on the buffet were amazing and the omelet station and Bloody Mary station were a nice touch. Plan on spending about $19 per person. The bar at the top of the property has -amazing- views. Only drawbacks are the pool area needs to be much larger for this size of hotel. Go early if you want a lounger. This hotel is located downtown with access to the outlet mall which contains the Hard Rock Cafe. There a couple of restuants nearby besides the ones in the hotel but most of the "tourist spots" are in Old Town, a cab ride away. Overall a fantastic experience.…
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded Feb 28, 2020
Dear Travelguymichigan, thank you very much for sharing your comments with our HRH Panama Megapolis team. We are pleased to know that you enjoyed your stay and our wonderful facilities. We hope to have you back soon in our stage. Regards!
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We arrived early and they charge for check an early check in before noon. I’ve never experienced this. If the room is available they usually let you check in. Our room was available. Not a great start. The hotel seem very empty. Lots of the sitting lounge bar and snack bar area closed. It’s carnival and you would think it’ll be full. Also they charge you $26 if you want to use the sauna and facility at the spa. At most hotels it’s complimentary for guests. I just felt like I was being buckled and fined for everything. The pool area was a bit small. But the pool itself was nice. But it faced the roof of a building. They only allowed to have 1 towel per guest. They were quite vigilant about it. The food and drinks are very expensive and not great. The only maybe authentic in their menu was the ceviche. Service is also very slow. We’ll wait like 20/30 minutes for drinks and food. Our safe which is attached in top of a small dresser did not work and they had to take out the entire dresser with the safe and replace it. The only positive thing was the bathroom was a good size. I like the rain shower. Our bed was comfy and good a/c. And it’s next door to a mall so you can get water and snacks and shop. Overall I would not go back. Btw-my first time in panama. What’s strange is that you have all of these luxury high rises but you go one block and it’s a shanty town. It’s not that safe walking around in the evening. Just a weird experience. …
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded Feb 25, 2020
Dear NYCSunshine42, thank you very much for sharing your comments with our HRH Panama Megapolis team. We appreciate your valuable feedback and will take your comments into account to improve the experience we want to offer our guests. We hope you can give us another chance. Regards!
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LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
1453
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel Panama Megapolis
Which popular attractions are close to Hard Rock Hotel Panama Megapolis?
Nearby attractions include Brew Stop Marbella (0.2 miles), Multicentro Mall (0.08 miles), and El Sotano Escape Room Game (0.3 miles).
What are some of the property amenities at Hard Rock Hotel Panama Megapolis?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hard Rock Hotel Panama Megapolis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Panama Megapolis?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Panama Megapolis?
Yes, valet parking is available to guests.
What are some restaurants close to Hard Rock Hotel Panama Megapolis?
Conveniently located restaurants include Restaurante Hikaru, Hard Rock Cafe, and Michael's Restaurant.
Are there opportunities to exercise at Hard Rock Hotel Panama Megapolis?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel Panama Megapolis have an airport shuttle?
Yes, Hard Rock Hotel Panama Megapolis offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel Panama Megapolis have airport transportation?
Yes, Hard Rock Hotel Panama Megapolis offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel Panama Megapolis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hard Rock Hotel Panama Megapolis?
Many travelers enjoy visiting Capilla San Jose (3.3 miles), Panamá Viejo (3.0 miles), and Plaza de Francia (4.8 miles).