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Hard Rock Hotel Panama Megapolis

Traveler (4826)
Room & Suite (1177)
Videos (3)

About

#19 of 115 hotels in Panama City
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready?
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Free internet
Wifi
Public wifi
Internet
Sauna
Infinity pool
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Non-smoking hotel
Butler service
Dry cleaning
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Private balcony
Room service
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Great View
Hotel links
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Location

Full view
Contact
Avenida Balboa In front of Multicentro Mall, Panama City Panama
Name/address in local language
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Getting there
Panama Pacifico Intl Airport7 mi
Tocumen Intl Airport12 mi
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6,141Reviews
178Q+A
100Room tips
Traveler rating
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Popular mentions
+1
Stayed two nights here to enjoy Panamá city with a group of family and friends. The location is great if you want to walk into the city to shop and eat. The hotel is also across the street from a mall that has some outdoor restaurants. We found many other restaurants and cafes in walking distance, a pharmacy, and liquor store. We were able to Uber to other locations and the hotel is also able to accommodate transportation for you which is nice. Some of the staff speak English, some didn’t speak as much. But they are very patient and willing to use Google translate to assist in the conversation which we really appreciated as not everyone in our group spoke Spanish. The bellboys were great in providing customer service and taking our bags to our rooms. The rooms were clean and updated with all the necessities. The only thing missing from my room was an ironing board...but it wasn’t a huge deal and I’m sure if I asked they would have brought me one. The rooftop views are breathtaking and the rooftop bar was a hit. All of the bartenders and staff were so nice and helpful. I wish I knew all their names to give them shout outs. Alex at the pool bar was fantastic and we even named a drink after him. Our reservation through our travel agency included the breakfast buffet which has everything you could ever need. We didn’t eat at any other hotel restaurants during our stay. I would definitely come back to this hotel if I visit the city again - mainly because of the great location and service.
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Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded 3 days ago
Dear Molls314, thank you so much for such an awesome review! We are absolutely thrilled to know that your experience at Hard Rock Hotel Panama Megapolis was outstanding and that our staff made you feel like a true rockstar! We deeply appreciate all your comments and valuable feedback and we hope we are able to share our stage again with an amazing celebrity like yourself very soon. Greetings!
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Stay for first time, visited 3 restaurants, staff demanded gratuities in cash and not added to the bill. hard to believe this tip of scam from the Hard Rock staff in ALL Restaurants! Would expect this in a cheap motel.
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Review collected in partnership with Hard Rock Hotels & Casinos
Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded 3 days ago
Dear Juan C R, thank you so much for sharing your experience with our Hard Rock Panama Megapolis team. We want to sincerely apologize for this inconvenience, we can assure you our food and beverage director has been advised on this situation and that corrective actions will be taken into consideration to improve our beloved rock stars' experience. We truly hope you can give us another chance to enhance your experience. Greetings!
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1) Poor guest services: I've never had a hotel tell me they cannot bring up additional towels. That was a real shock for any any hotel location, but in a tropical climate requiring several showers a day, it was just incredible. 2) Poor housekeeping: The bathroom and balcony still had trash from the last guest. At least a call to the front desk solved that issue after the first night. 3) Poor systems There are three (3) times at which a massage can be added to your bill. When you make the spa reservation, when you show up at the spa and when you leave the spa after your service. This hotel managed to find a 4th option - the next day. I checked out the next morning and advised the front desk to look for breakfast that day as that was our most recent room charge. They included that charge and I paid in full. I then advised them my girlfriend was sleeping in and would leave by Noon to meet me at the airport. When she approached the main front doors, the guard stopped her and referred her to the front desk. They would not let her depart the hotel until she paid the spa services in cash (yes, charges from the PRECEDING DAY!). Any normal hotel would have included that charge long before that time. Any normal hotel would have also simply charged that to my credit card on file. When the front desk opted to create such a scene in the lobby, it just ensured that I will explore EVERY other option before I stay in another HR hotel. These folks have no idea how to run a hotel and every idea on how to ruin your vacation time within their walls. Fair warning.
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Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded 3 days ago
Dear ChicagoMikeM, thank you very much for taking the time to share your experience at Hard Rock Hotel Panama Megapolis. We are disheartened to know we were not able to exceed your expectations and we offer our most sincere apologies for the inconveniences you encountered during your visit. We have advised all the departments involved in these situations to take corrective actions and improve the services we offer our beloved guests. We truly appreciate your valuable feedback and once again we apologize for not going above and beyond to make you feel like a true celebrity during your stay. Thanks again for sharing your comments. We hope you can change your mind and give us another chance to enhance your experience and rock your world. Greetings!
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The hotel is in Panama City and located further than expected from the water but none the less the view from my room wasn't bad. The food at CIAO was excellent, and the wait staff did a great job singing me Happy Birthday! Thanks Again. Tauro Steakhouse was also unique; the view was magnificent; the restaurant itself was stunning. The best part of the hotel we were there while it was slow so pretty much had the hotel to ourselves had a great time.
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Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded 6 days ago
Dear josued232, thanks a bunch for sharing your comments with our Hard Rock Panama Megapolis team. We are thrilled to know you came to celebrate a rockin' Birthday with our awesome band and that our staff made you feel like a true Rockstar during your visit. We hope we get to share our stage with you again very soon. Greetings and Happy Birthday!
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+1
You can't go wrong getting a couple of incredibly delicious Mojitos at the 2nd floor bar. We peaked in at the restaurant & the menu looked good. We enjoyed a great rock band that evening. Definitely take the 6pm elevator to the 62 patio floor! Theres a nice mall attached to Hard Rock hotel.
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Response from HardRockMegapolisPA, Guest Relations Manager at Hard Rock Hotel Panama Megapolis
Responded 2 weeks ago
Dear 18123, thank you so much for sharing your comments with our Hard Rock Hotel Panama Megapolis team. We are thrilled to know you enjoyed your visit to our amazing facilities, especially the incredible BITS lounge, located at the 62nd floor. We will be waiting for you with open arms so that you can enjoy the rest of our rock n' roll museum. Greetings!
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PRICE RANGE
$138 - $195 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
1453
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