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Eurostars Panama City

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Eurostars Panama City
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357 Reviews from our TripAdvisor Community

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Showing 131: English reviews
Calgary, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Central location just off Via España in a safe area of PC that has a lot of restaurants nearby. It is also a block from a Rey supermarket, banks and 2 blocks from the metro, which is great to get about. Staff at reception were helpful and did speak some English, some better than others. Lobby area is very pleasant... More 

Helpful?
Thank Teresa M
Royal Sonesta H, Guest Relations Manager at Eurostars Panama City, responded to this review

Good Morning Dear Ms. Teresa, Thank you very much for your valuable comments, for us this is very important because it’s allowing us to identify those aspects that we need to improve, for to provide a quality service. We are working on that. Moreover, we are pleased that your stay with us was enjoyable and comfortable. We hope we have... More 

Toronto, Canada
Level Contributor
126 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed 1 week ago

So I have now stayed at this hotel several times over the last year or two and while the service from their staff remains top-notch, the hotel has really rapidly gone downhill in terms of quality of the hotel itself. I found many times the lobby air condition either wasn't on or wasn't functioning that well. And the week I... More 

Helpful?
1 Thank Dannno777
Royal Sonesta H, Guest Relations Manager at Eurostars Panama City, responded to this review

Good Morning Dear Dannno777, Thank you very much for your valuable comments and suggestions to improve our service in restaurant and the maintenance the respective areas; for us your opinion is very important as it helps us to be better. We are pleased that our staff was always available to provide good service and you enjoyed the comfort of our... More 

Panama City, Panama
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The people at Royal Sonesta are not receiving per diem what they expected, so they cut maintenance. As a result, the bathroom made horrible noises, the air conditioning ditto, and even the soap dishes were askew. Once you passed the first floor of parking, it was dark and full of garbage. The food was mediocre except for the croissants, which... More 

Helpful?
1 Thank Gobernador57
Royal Sonesta H, Guest Relations Manager at Eurostars Panama City, responded to this review

Good Morning Gobernador57, We apologize for the inconvenient during your stay with us and the same time, thank you so much for your comments, because is a opportunity for improve all of aspects us away from our quality policies. We are working to keep a good service as always, but we are sure we can do better, because our main... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

Very nice hotel. Room's were cleaned to a high standard daily and were spacious and light. The breakfast was always good and a wide selection of fruits, continental options and meats. The rooftop pool was a little small but was kept clean and was a nice temperature. My only real criticism of this hotel was that the lift service was... More 

Helpful?
Thank Greg K
Royal Sonesta H, Guest Relations Manager at Eurostars Panama City, responded to this review

Good Morning Mr. Greg, Thank you so much for your comments. We are very happy your stay with us has been enjoyable. We are working every day for keep a good quality service level. We apologize for the inconvenient with the elevator, we are working for improve it as soon as possible. We really want to thank you for your... More 

Los Angeles, California
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just arrived and we are already in love Hotel is centrally located and so far everything is very nice. Breakfast is on the 26th floor with a 360 degree view of the city.. Breakfast is served until 10: 30 AM which is very nice for those who need their beauty sleep

Helpful?
Thank ipanemanica
Royal Sonesta H, Guest Relations Manager at Eurostars Panama City, responded to this review

Good Morning Dear Panemanica, Thank you so much for your comments, we are very happy your stay with us has been enjoyable. We are working every day for to keep a good quality service level. We hope you'll visit us again very soon. Thanks for choosing us! Best Regards! Royal Sonesta Panamá More 

Wiener Neustadt, Austria
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose the hotel, because we wanted to try something new and in middle of the city. We booked 3 rooms for the weekend. The hotel is really nice, clean, and quiet. At the checked in the agent was polite and smiling, was a really fast check in, we requested room close to each other but were not rooms available... More 

Helpful?
Thank wientravelers
Royal Sonesta H, Guest Relations Manager at Eurostars Panama City, responded to this review

Good Morning Mr. Wien, Thank you very much for your valuable comments, for us they are very important because they allow us to identify those aspects that we need to improve, for to provide a quality service. We are working on that. Moreover, we are pleased that your stay with us was enjoyable and comfortable. Thanks for choosing us! We... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had an overnight stay and if it wasnt for the awesome service from the staff I would have left. The hotel.is in ruins. The lobby smells like mold. The casino is shut down due to flooding and it smells awful. The rooms are falling apart. This is not The Royal Sonesta I know in other places.

Helpful?
2 Thank Federico R
Royal Sonesta H, Guest Relations Manager at Eurostars Panama City, responded to this review

Good Morning Mr. Federico, We apologize for the inconvenient during your stay with us and the same time, thank you so much for your comments, because is an opportunity for improve all of aspects us away from our quality policies. We are aware that we had some incidental inconvenience those days, but we work as soon as possible to improve... More 

Scarborough, Tobago
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The location of this hotel is ideal close to supermarkets shopping and transportation. the breakfast is tremedous the only shortfall is that we went as a group we had different rooms on diffferent floors the card for the room is used in the elevator it doesnt give you access to any other floor otheer than the floor you are on

Helpful?
Thank misterluck2016
Royal Sonesta H, Guest Relations Manager at Eurostars Panama City, responded to this review

Good Afternoon Mr. Luck, Thank you very much for your comments. We are pleased that was your total satisfaction our good location in the downtown. On the other hand regarding the theme of the keys, for safety each guest has access to their own floor only. We appreciate you hope back soon. Best Regards! Royal Sonesta Panamá. More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in a business suite 2009, which was roomy and spacious. Hotel amenities include a Jacuzzi, sauna, and steam room, however, the Jacuzzi was dirty, the steam room wasn't working, and the showers outside the sauna-shower heads sprayed water everywhere. The little thing create the difference between a mediocre and great experience. Elevators are slow; garbage isn't removed frequently;... More 

Helpful?
Thank kennethwilliams2016
Royal Sonesta H, Guest Relations Manager at Eurostars Panama City, responded to this review

Good Afternoon Mr. Kennteth, We apologize for the inconvenient during your stay with us the wet areas and elevators. Thank you so much for give us all the information about the things we need to improve. Because it helps us to correct these aspects and give you a quality service, it's our main goal. Give us another opportunity to be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Located in the business district of Panama, the hotel is an oasis of entertainment in the center of Panama city. The hotel gives tribute to the Panamanian culture through its design, inspired by the local wildlife and traditions. ... more   less 

Additional Information about Eurostars Panama City

Address: Calle Ricardo Arias _ Bellavista Via Espana, Panama City, Panama (Formerly Royal Sonesta Hotel & Casino Panama)
Location: Panama > Panama Province > Panama City
Price Range: $85 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eurostars Panama City 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Eurostars Panama City
Hotel Style:
#15 Spa Hotel in Panama City
#22 Luxury Hotel in Panama City
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